The newest location of Kirin Seafood Restaurant -- this time, beside a Casino.
I met with a fellow colleague for an afternoon dim sum lunch. Much to do with upper echelon fixtures like Kirin are their pretentious decor and slightly non-conforming dishes made to impeccable execution.
Their space is fantastic though the vibe isn't quite up to par. As a venue for large gatherings like weddings a location like this would be on a considered list.
We ordered a combination of the usual must-haves and a couple of more exclusive dishes. Both the shrimp and scallop dumplings lost much of its appeal as it came out just barely warm, with the skin near a rubber-like texture. Chicken feet were the only standout dish. The deep fried shrimp dumplings with consomme, the rice roll with crackling rice and the pork dumplings could all be easily duplicated but their versions are slightly different where other restaurants wouldn't take the effort to.
Service is surprisingly slow minus the teapot refills. Considering the order sheet format it would've been nice to have our dishes come out as if it came off the steamers post-haste.
I can't imagine that there would be an abundance of dim sum restaurants in NW, nevermind in this Queensborough area so it's a good enough choice if you're not willing to trek into Burnaby, Vancouver or Richmond but it's safe to say that dim sum is not their strong suite.
As it's King Crab season, we ordered one three ways: legs steamed with garlic, deep fried with spices, and baked rice served in the crab shell. I have to admit, I was a little disappointed overall with this, taste and presentation wise. For $13.80 / lb it was one of the more pricey places for King Crab at the moment but not even as good as the $8.99 /lb restaurants elsewhere. All three courses lacked the flavor they were supposed to have: not enought garlic, not enough spice; the rice was better but negligable. We also ordered the appie plate of roast pork and jelly fish, singing chicken and veggie fried rice. These were done well and enjoyable but no wow factor.
Presentation of all dishes was just your plain chinese food on a plate. Surprising for Kirin, whose other locations present things artfully arranged.
On a more positive note, the ambiance is great, as is service. Modern and sleek with Asian influences all around. I'm impressed with their decision to go with orange instead of the traditional red in terms of decor. Service was very attentive and professional. No complaints there.
I'll probably go back because I like the private tables (there is a curtain that can wrap around your table of 10) and the service. Hopefully the kitchen will have a better day next time.
Was there last night for a wedding banquet. Nice decor, the ambiance was nice, but I guess it would have to be since they charged extra for the decorating. The only downside was that their audio system malfunctioned at the beginning and they left out the music when the bride and the groom walked out to the stage. I guess everyone was waiting for some kind of wedding music but it only made the entire hall quiet...very strange indeed.
The tables were pretty cramped, so cramped that the servers couldn't even go between the tables. Our server had to reach over my face to collect the dirty plates after each course and we had to pass dishes down for almost every course. It was quite annoying and dangerous since it involved passes a hot bowl of hot bird's nest soup over my daughter's head. Unacceptable in my opinion!! They were also shortstaffed since service was slow and our wine glasses were often empty. Some guests had to resort to getting the bottles from the side and pouring their own wine.
The food was alright..decent...the ingredients they used was expensive and good quality, but it's in the way they make the dishes. Most of the dishes were flavourful and well-seasoned, but the squabs was definitely overcooked. It was one of the few times that I didn't want seconds because the first one I had was tough and dry, and I love squabs!! Same issue with the fish. Presentation of all the dishes was quite ordinary, I have definitely seen better and more creative presentation at other Chinese wedding banquets. Most of those dishes I found quiet greasy, but I guess that comes with eating at a Chinese restaurant.
I've also been there for lunch. Service was also slow, and their dim sum wasn't all that spectacular neither, not for the price you have to pay. Dishes were slow to come and they often came barely warm or cold.
When you have to pay so much per table (my husband is close friend with the groom, so we knew how much they paid) for a wedding banquet (or for any meal), you often expect a lot more...well, you won't get it from Kirin!
I've been to all the Kirins in the Lower Mainland, but this is definitely the nicest looking Kirin. When I first stepped in, there was a lounge with a bar, leather couches and flat screens to the right. Since where is there a lounge/bar area at a dimsum restaurant? The restaurant itself looks trendier than other dimsum restaurants with very high ceilings.
Service and food is pretty consistent with all the other Kirins. Although Kirin is more expensive than other dimsum restaurants, the food quality is better and it always comes out fresh and piping hot.
I also love the abundant parking spots they have (being located at a casino at all).
My friends and I have already decided to come back for dimsum at this Kirin the next time.
I frequent this Kirin along with the one in Richmond quite often. Im a huge dim sum buff so i've tried many places before. Their dim sum has always been incredible. The food comes quickly and is at the highest standard compared to other restaurants. Ambience is good as the place feels very roomy and is comfortable to sit in unlike MANY crowded dim sum restaurants. The price is higher than most places but you pay for what you get. Now the service is on a whole other level in the negative department. The higher ranking waiters with suits are generally very good. The lower end waiter/waitress are the major problem half the time. The amount of mistakes that has occurred simply is unforgivable. When you order dim sum and some does not come and you always wonder whether it will or not is just not right. I'll give 2 examples. The first was a young male waiter who made no eye contact when taking down our order, he also never acknowledge us and just pencilled in our order as we told him. He kept on looking elsewhere as well and we were all wondering if he was day dreaming. Our order was wrong and a dim sum didn't come. Last weekend, the waitress was much more attentive and even told us after we ordered how many items we had ordered to double check, very polite but must have been day dreaming as well as 2 errors ocurred, 1 item missing and 1 item was switched for another similar dim sum. The part that pissed me off was that this particular item that we didnt order had replaced one of my favorite-the crabmeat seaweed wrap. Also, the waitress even re-confirmed upon ordering whether it was crabmeat seaweed wrap we wanted and we said yes. How can you still mess that up. They end up still charging us for the item we didnt order since someone already had one without knowing it wasn't the right item.
MAKE SURE to double check with the waiter/waitress every single item you order and you will have a very enjoyable experience
lunch meeting with my old friend, and though Kirin's food should not fail me, but all dim sums tasted lousy, besides a few steamed dim sum, I also ordered seafood congee and crab noodles, congee is tastless like pain congee, and crab noodle is a crap! when taking the bill, I told them about the noodle and they made me another one to bring home, but still tasted and looked disappointing. They should hire a new cook but I will not go there again.
Went here with Mrs. Dragon on Saturday for a friend's wedding reception. When we first arrived, we both noticed that the restaurant was really nicely designed and decorated, quite fitting for a high end restaurant. Since it was a reception the menu was already set. We were seated and the dishes started to arrive to our table. the waiters first showed and explained the dish and then took it away to be divided up for every guest. Service was good, very professional and unobtrusive. The food itself for the most part was tasty and well cooked. Some of the dishes were, cold meat plate, crab claws w/prawns, prawns w/walnut, fish two ways, lobster w/cream sauce, seafood soup, mushrooms w/vegetables,etc.. Tho the food was tasty, the portions, in my opinion were small. Being the restaurant is high end, i assume the prices are higher as well so I feel that the value is not there. If you don't mind the portion size and cost, then I would recommend you try this restaurant as the food itself is good.
I'll give them credit; they did have polite, non-intrusive service. The atmosphere matches for an upscale establishment. Ambience is great (this is the best-looking of all the Kirin's out in Lower Mainland) and service wise, though not outstanding, is decent for an establishment of this caliber.
BUT - for a high-class, upscale Chinese restaurant with an established reputation, I cannot honestly recommend coming to this location. Good ambience and passable service doesn't cover up the food deficiencies. Other Kirin locations are much better than this place that masquerades as a Kirin.
We had ordered a pan-seared fish (key words - PAN SEARED) and the fish arrived FRIED. We're not talking "pan-seared-with-too-much-oil" type of fried... we're talking FISH AND CHIPS type of fried. When we confronted the server about this, they claim that "this is how it's done - this IS pan seared" - uh, hello, isn't that called 'misrepresentation'? When the fish is FRIED, it's fried... that's not pan-searing. Pan searing doesn't make the fish go crispy like fish and chips!
Preserved veggies with pork arrived with the pork all mushy and not edible.
Lettuce Wraps - they gave us 8 flimsy pieces of lettuce (we had 8 people at the table)... and when asked if we could have more, the server says "This is traditional - that's all you get." And when we noticed at the same time, at the table next to us, who had 7 people, they get two plates of lettuce (18+ wraps!), how is that "traditional"?
Oyster and Ginger/onion pot - the oysters were extremely dry, as if they had taken dried oysters, and soaked them overnight. And since the oysters were fried (again!), this further made them inedible when the whole pot arrived at the table.
Again, decent service (I can't even rate the service as outstanding - a place of this caliber should have better service!), but the food was of such poor quality, it cannot be considered a "Zagat" rated establishment.
I'll give other Kirins another try, but this one will definitely be off my list - and I won't recommend to anyone at all.
People come to Kirin to be "wow'ed" by their food, service and ambiance. The only thing that wow'ed us were the decorations.
Why come here again? I won't. Any cheaper-class Richmond establishment will beat this place in terms of food quality.
I attended a wedding reception that took place last week at this Kirin restaurant. The decor and ambiance is nice with the high ceilings, but that's about it.
Firstly, the service was extremely poor. At our table, there was 11 seats, 10 adults and 1 for my 3 year old. The reception was suppose to start at 7pm. At about 6:30pm onwards, servers started coming around asking each table if the seats were filled. At our table, 9 adults and my 3 year old was seated = 10 people. Servers kept on asking every 5 minutes if the 10th person (empty seat) would be coming. We honestly didn't know and asked why they were so keen to know. They said that they had to know so that they could get their portions right. That doesn't make sense. What if that person was going to be late?!?! Does the kitchen need to know right away if that person doesn't come or not? If there was going to be only 9 adults, are they only going to dish out 9 portions? Were they going to give a discount to the person that was paying for the wedding since one person didn't show up? How hard is it to make exactly 10 servings??? As it got closer to 7pm, the servers didn't back off so we told them that this person was coming.
When the food came out, the servers presented us the dishes and divided up the portions for us. OMG! For the price of the set menu, the portions were absolutely laughable. The cold platter consisted only of 2 tiny pieces of roast pig skin and a few strands of jellyfish. Small portions seemed to be the theme for the rest of the dishes. By the time we got to the 3rd dish, they didn't divide up the portion for my 3 year old. I asked the server nicely if they can give a portion to him, too. I guess the server sure didn't want to work that day as we glared at me and said, in the following exact words, "this menu is for 10 people. TEN people... There are 10 portions already divided up. This is not for 11 people... this is only for TEN people." OMFG!!! Chill... I was just asking a question. The server did not have to bark at me. At other wedding receptions I've been to at other restaurants, the servers would divide up the portions based on the # of people sitting at the table. Normally, it is for 10 people but if there is an extra person or a small child, they would usually give that person food, too. It's just that they would divide the dish into 11 ways instead of 10.
The only saving grace was the dessert. It was sweet peanut soup, coconut rolls, and deep fried red bean balls. They executed these well.
In addition to the food portions being tiny, the quality of the food was not up to snuff considering it was $1,288 per table. Other people on the table were shaking their heads, as well. For $129 per person, the wedding could have taken place at a nice hotel with high quality ingredients and a lot better service, etc. They definitely could have gotten a lot more if they had gone elsewhere.
If you're thinking of having your wedding here, think again!
Our family went here tonight for dinner to celebrate my dad's 81st birthday. It's not actually in the Starlight casino, but in a plaza very near the casino. It has an elegant atmosphere, but it didn't feel "stuffy" at all. The staff were attentive and fun as they served us. Maybe, it was more relaxed because the restaurant was only half full on this Sunday night. The food was good. We ordered the set menu for dinner which included the cold platter, two crabs, and prawns. I think it will be on our list of family favourite restaurants.
I've also been here for dim sum and it was really busy. I think it's over-priced for dim sum but if you want a nice atmosphere to entertain your friends, then I would recommend it, or the place next door which they also own, Shang's Noodle House (which is a bit more casual).
We came to eat dim sum here and it was amazing! The restaurant was clean, and even the bathrooms were clean. Most chinese restaurants have pretty unclean restrooms..this one is an exception. I loved the food, the service was very professional, and the dim sums werent even that expensive.
Definitely will be returning soon.
Went there for dim sum. Their prices are pretty high, and the dim sum is overpriced. Their shredded pork with preserved egg congee was flavourless. Dim sum came out lukewarm at most. While the food is bad, terrible when considering the price, their service is nonetheless great. Servers are attentive and friendly. The tables are spaced apart enough that one would not hear the other table's conversations, and the decor of the restaurant is pretty modern and clean. But, all in all, one goes to a restaurant for the food, and the price and food here is just not worth the visit in my opinion. Would not recommend.
We just recently hosted a wedding reception ceremony here at the Kirin seafood Restaurant after much recommendations from friends. Though the restaurant was beautiful, the food was not that great and neither was the service. We paid close to $20,000 for a party of 230 people excluding alcohol, so we were expecting very superb catering and service. The service was not too bad only until they got your money.
How you treat your customers after the event is just as important as how you treat them before the event. I was hoping to leave a fairly large vase there so that my florist can pick it up the next morning but was told that i have remove it from the premise immediately and when I was asked to come pick you the platter that was holding the cake, I was hoping that they could at least rinse off the cream, but nope...all I got was a dirty cream-filled platter stuff in a garbage bag handed to me.
After this treatment, I feel that Kirin failed to deliver the great customer service that I thought they would. Once they have your money, their service fly out the window. I dont think I will ever be back to eat at this restaurant again after this reception experience!!!
A friend invited me over on a slow Monday. I have been to dim sum restaurants from all over Vancouver over the last few years. To me, there is good and there is not good. What I found out about the food was after we left. It was different because the dim sums did not leave me an oily feeling after. The service was pretty good coz we were the first ones arrived in the restaurant that there were few tables. I guess they want to make it more unique they are using different plates than other restaurants and try to make it look more fusion. oOther than the price, I like the dim sums pretty much.
We were part of 2 tables that went on Saturday, August 9th. Should have known better as there were two weddings going on in the main dining room.
Food was ordered from a set menu chosen by our friends so we had no say in what was ordered. Food itself was okay, nothing spectacular. Service was efficient and indifferent but did not have high expectations since they were really busy that night.
What really irked me was the fact that my 4 year old absolutely loves the shrimp chips that come with the crispy chicken. Unfortunately this was not part of the set menu so we asked a waiter if he could bring us a small plate of chips on the side. He came back with a large platter of them. They were disgustingly stale and my son would only eat 2 of them. When we received the bill, we saw they had the nerve to charge us $3 for those inedible chips. While I didn't expect them to be free, I nonetheless thought it was classless of them to charge $3 when we hardly ate any of them and the cost of the ingredients was probably only pennies.
Will never return for dinner.
The reason i rate for all 5 stars is:
When you did book a table in lunch time, Kirin Restaurant is the only one chinese rest give u a table right away. Other chinese rest never can't do that, even you book a table, you still need to wait 30mins to 1 hour. ** Excellent **
Ambiance is nice. So comfortable. There is a lot of space between each table. Washroom is so clean.
Excellent Service. Greeter is so friendly and nice. Refill water so often.
Food is excellent. Keep the average.
Even compare other chinese restaurant, price will cost little bit expensive. However, if you want to treat a real customer, you should come there. It's worth. I will strongly recommend my friend and family go there.
Four of us dined for the first time at Kirins' in the Starlight Casino complex on May 1/08. Our experience was unanimously superb. Right from walking in, the ambience is wonderful; the staff excellent; and the high level of cleanliness quickly evident. We had three table staff serving our needs, and they were all excellent ambassadors for the establishment; they were knowledgeable; friendly and at the same time unobtrusive. They helped us with our selection, and answered our questions.
We chose the sampler for four, at $30 each = an excellent choice for first-timers - the food was superb, and offered an excellent cross-section of what is available. There was far more food than the four of us could eat - next time we'll try the individual items. Where required, each dish came piping hot, with thoughtful, considerate suitable pauses after each second dish. The food was attractively presented and a wonderful taste experience. We were allowed all the time we needed, even though the Restaurant was busy.
Never having found just the right wine to go with Asian food, we opted for Sake, which was excellent.
No question, we will be back often. This restaurant is a fine addition to New Westminster's growing list of excellent eating establishments. Bravo!
I have been to Kirin a few times and each time I come out feeling like I had Chinese take out. I don't understand why this chain is so popular. One comment I got was we did not spend enough to merit an outstanding meal. The one time I went to this location, they did not have the taro puffs (only reason we went there) and the turnip cake was rotten. Never had sour turnip cake before. Same friend and I went to the downtown location for dinner and friend almost choked on chicken bones.
Summary: Kirin Seafood Restaurant is highly regarded as the best Chinese restaurant in Vancouver by many publications, and it's not hard to see why. This place is an upscale restaurant, and thus it is quite expensive, but the food does the hefty price justice.
Food: I absolutely enjoyed their king crab with the fettuciini noodles with alfredo sauce. It was a very enjoyable dish. But we also had the king crab with ginger which was too bland for my taste. The one with noodle was far more superior. They give you lots of seafood, and it tastes authentic. You can tell it's not the fake stuff. Sometimes, their dishes were spicy and unusually so. For example, the cucumber was slightly spicy and while it was still enjoyable, I found the flavour quite peculiar. Their fish maw soup was very good. They gave you one big piece of fish maw, rather than small pieces of the fish maw. The hotpot is very good but they the portions are too small. The cod was amazing. For dessert, their red bean soup did not taste like it was made from a store-bought package. You haven't tasted authentic Chinese food until you've gone to Kirin. Obviously, no restaurant in Vancouver will ever be able to perfectly emulate the food from restaurants in China, but Kirin comes awfully close.
Service: The service here is commendable. They do a great job of entertaining you, informing you of what they reccomend you order, etc. Basically, you feel like you're being pampered. Our waiters were so friendly and funny. They delivered our food with manners and took away our plates when they saw we were finished with our food, unlike other restaurants where they take away your plate before you get to chance to finish.
Value: This place is quite expensive. To speak blantantly, the food does justify the price. But for somebody who prefers quantity over quality, you should probably skip this restaurant. We had a group of 8 people, and we ordered roughly 10 dishes and I was still hungry by the end of last course. Luckily, what little food they do give you is exceptional and like I said, authentic and not cheap, immitation stuff, especially in regards to the seafood like abalone. Plus this is an upscale restaurant, so I can't complain too much.
Ambiance: This place is so elegant and beautiful. Plus it's situated right next to a casino, so that when you are done eating you can maybe play a bit of blackjack. Anyway, the place is very nicely lit and so quiet (but still crowded) and spacious. There's a bar and a resting area. The washrooms are so nice and very, very clean. Actually, the whole restaurant is very, very clean. There's a chopstick rest for your chopsticks. This place looks and feels amazing.
Overall, this place is highly reccomended. If money is no object to you, there is a 90 percent chance that you will find some semblance of enjoyment and satisfaction in Kirin.
We've been to this location several times now and it seems time has taken a quick toll on this fairly new restaurant. Our most recent visit (Nov/08) certainly contrasts the previous reviews, they are about as accurate as their engrish.
I've been here for dim sum with large groups as well as with just the wife and our two kids. Food is good, clean and nicely done just nothing that would make them unique from other dim sum restaurants. They did have a few special dishes but with our most recent visit they didn't have any of those available.
Imperial (downtown) and Sun Sui Wah (Main St.) both are better choices for variety and quality of dishes.
Here's where things fall apart as service does not live up to the Kirin brand nor of a good dim sum experience.
It was a full dining room and it seemed like they were understaffed. What staff they did have seemed rushed, unmotivated and simply didn't really care about good food service.
The dim sum service at this Kirin requires that you order from a menu (which means flagging someone down, ordering and then waiting for your dishes). There were some common dishes that were on the menu but you had to wait for dim sum trays to make their rounds.
Unfortunately, there were no dim sum carts or servers coming around with trays. Again, very different from a typical dim sum restaurant where you would order dishes from carts or trays that circle around the restaurant continuously, in addition to having the option of ordering from a menu if you didn't see what you like.
Due to the service and for the price they charge, you'd be better off going to the many other dim sum restaurants around town.
For similar prices, again Sun Sui Wah and Imperial are superior choices for both dim sum and regular service Chinese food.
Since this restaurant is attached to the Starlight casino, it carries the mandatory upper-scale look and feel of a modern casino. Clean and ambient for Chinese restaurant.
Since we live close, I would really like to love this restaurant as choices for Chinese are very limited in New West. Unfortunately, I'd rather drive to the many other Chinese restaurants in the Lower Mainland than return here.