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3
  • Food3
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  • Ambiance3
  • Reviews23

Heritage Grill

447 Columbia
New Westminster, BC V3L1A9
Tel: (604) 759-0819
Neighbourhood: Columbia
  • Cuisine: Contemporary, Eclectic
  • Price: $$ ($15 - $30)
  • Reservations: Accepted
  • Hours: Mon - Thu: 10AM - 12AM, Fri: 10AM - 2AM, Sat: 10AM - 2PM, Sun: 10AM - 12AM
  • Casual hip room in the heart of New Westminster's reviving Columbia Street. Live music seven nights a week ranging from jazz to reggae to blues.

Reviews

Displaying 1 - 20 of 23 Reviews FoundSort: Useful | Helpful | Reviews | Date
What Happened to the Other Review?
By Okaliswan of New Westminster (75 Reviews)
Submitted Sunday, September 3, 2006 - 11:42am [Dine in]

As a regular in this place I have to put up a review. I go about 2 - 3 times a week: sometimes for food, sometimes for a beer, sometimes for the music, always for the great staff and good vibe. The food is solid and prepared by two accomplished cooks, one from New Orleans and the Met and the other previously from Cin Cin in Van. There are about 6 beers on tap including Hoegarten and Stella and Strongbow Cider. Music every night of the week ranges from jazz to reggae to blues to opera. The owner Paul is a classic retaranteur who personally greets everone he can, and the staff is friendly and professional, without exception. This is the type of place that is rare in any part of the Lower Mainland but expecially so in New West. For those of us who live down here it represents the first real step in the rejuvenation of Columbia Street and surrounding neighbourhood and we all appreciate the efforts of Paul and the staff.

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Live Music and great food
By millar of New Westminster, Vancouver (77 Reviews)
Submitted Monday, October 18, 2010 - 6:43pm [Dine in]

This is one of our favourite spots in New West. They have live music at night and the food is great. Servers are friendly and attentive. The menu features a Cajun influence with Jambalaya and several shrimp dishes. Steaks are also a hit. They have sandwiches and burgers too.

It is a small venue and the music is loud so you aren't going to be able to chat over it. Best to go as a couple with the intent of listening to the music while you dine. Prices are in line with other dinner restaurants.

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Gone Downhill on recent visits
By tamster888 of surrey (13 Reviews)
Submitted Monday, August 24, 2009 - 1:35am [Dine in]

We have been to this place about 20 or so times, and was usually pretty good. The last couple of times the service has been bad. This time, in particular, the service was horrendous. Usually the entertainment is great, and this time, they had a "improv comedy" group there, and I use the term comedy very loosely, and to say the least, they were horrible. Not funny in the least. It took 1/2 hour just to get a drink and the server didn't seem to want to take our order at all, for anything, all night. Same server we had trouble with the last time we were there. We will be avoiding this place for quite a while and try to find somewhere new to spend our money. The one good thing is the food is still very good, but not good enough to keep us coming back.

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My favourite in the summer
By dragondrea of Vancouver (46 Reviews)
Submitted Monday, April 6, 2009 - 11:16am [Dine in]

Since moving to New West, I've eaten here a few times. I love sitting on their patio when they have live jazz on the weekends, watching the traffic go by on Columbia Street.

Service is usually very accommodating and friendly, even when I ask to see the dinner menu at lunch. I usually have some sort of sandwich and draft beer with a side salad. The last time I was there I had their portobello mushroom sandwich. Delicious with mushrooms, grilled veg, goat cheese, and cranberry mayo. I left full and satisfied.

The inside of the restaurant isn't as nice as the outside, so try to grab a table outdoors if the weather cooperates. Ambiance-wise, it's the live music that makes this place special.

Recommended if you're in the area.

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won't be back
By lomimu of Lower Mainland (32 Reviews)
Submitted Thursday, October 18, 2012 - 6:33pm [Dine in]

Have wanted to try this place for a while. Seems like it would have potential, but there's a real bar feel to the place, rather than restaurant. The tables are painted sponge/splatter with orange, red & teal. Interesting. Nice chairs, but the booths have springs bursting out of cracked vinyl, and the carpet was beige around the edges but nearly black everywhere else with dirt and stains. The bathrooms were disgusting.

You could only get beer in a pitcher or glass, unless it was one of three kinds that came as a pint. What??? Based on other reviews, decided to skip the pasta and go for the jambalaya. There were 3 clams and 3 mussels in the shell and a nice assortment of other add-ins, but the rice was mushy and it averaged out to just be average.

The place was run down and dirty, with unimpressive food. Definitely won't be back.

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Never Again - Waste of Money!!!!
By mr.tan of newwestminster (1 Review)
Submitted Saturday, June 9, 2012 - 4:33pm [Dine in]

The servers here are very slow and we sat for a long time and when we finally were served the girl was very ignorant and abrubt with us. We were simply asking questions about some of the food because one of our friends had some allergy issues. The server did not know the products and instead of going and asking she simply said she did not know. When asked to go into kitchen to check on couple dishes she scoffed and did so however went and served other people first and continued to make us wait. I wanted to leave then and there however because we had some elderly guests we stayed. What a mistake - the food was bland, greasy, and cold when it reached the table. What a waste of money. Never again!!!

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Don't eat here
By spinelli81 of new west, bc (1 Review)
Submitted Friday, June 24, 2011 - 9:28pm [Dine in]

We ordered drinks and the 'Unique Platter' ($22) which is basically large oval plate piled with several tastings of HG's appetizers. Everything except for the mixed greens salad was lackluster and tasted bland as though the person who made it forgot to add (at the very least) the salt and pepper. Crab cakes were more cake than crab. Bruschetta was like eating cheap white day-old french bread sliced with unseasoned chopped tomato mix (no garlic, no olive oil drizzle, no warmth from the bread). Stuffed mushrooms were watery. Presentation D-. If you're going to serve a platter of different appetizers, don't just place them on a plate and call it a day. And if you're going to serve guacamole, at the very least squeeze lemon juice on the advocado before it oxidizes because brown guacamole don't look pretty especially if it's unceremoniously plopped on top of the mixed greens.

The drink special was Vodka slimes (vodka, club soda, lime). But they f**ked that up too by adding lime cordial.

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Service = Epic fail
By yoshiboshi of Burnaby (1 Review)
Submitted Monday, December 21, 2009 - 2:33pm [Dine in]

I went here for the first time last night for a relative's birthday dinner which was held in the private room. I understand that this is a jazz spot, but lighting the entire private room primarily with red and blue stage lights made it a bit difficult to see our meals. An improvement to this would be tea lights--not too bright, especially if there's a performance going on.

I feel that as far as the food goes, they're trying to please too many audiences by branding themselves as an Asian and Cajun/Creole joint. This hodgepodge of cuisines makes it difficult for the restaurant to have any distinctive specialties on the menu, but perhaps that is my own personal opinion.

What I do know for a fact is that their service is absolutely awful. Though I understand that servers have quite a bit of pressure on them for large parties, it is absolutely no excuse for presumptuous service. Allow me to explain: my boyfriend and I were sharing a table with another couple, and we had ordered the bruschetta appetizer to go with our meal. While we were engrossed in mid-conversation with this other couple, our server came by our table and picked up our appetizer plate (which was half full with food) without even bothering to ask us if we were finished with it. In fact, one of our tablemates exclaimed that we were not yet finished with it. There was no apology after this mistake was made.

I should also mention that our bruschetta appetizer was brought out when other guests' meals were being brought out to them. This delayed our own meals, which probably wouldn't have been served to us had we not asked the server to bring out our meals while our appetizer was brought out.

Needless to say, I found service to be extremely poor.

Food quality was lacklustre--the bruschetta was soggy and the salads have been over seasoned with minced mint leaves. The teriyaki chicken pasta dish is a fusion that should never have been created, as it neither authentic in an Asian sense nor would I consider it to be the most appetizing dish, unless you have a penchant for extremely sweet sauces.

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Was good - Not anymore...
By debby625 of burnaby, bc (7 Reviews)
Submitted Thursday, August 27, 2009 - 3:18pm [Dine in]

When the Heritage Grill first opened the food was fresh, beautifully presented, ambiance was great and the service staff looked like they liked to work there - we regularly went and had a meal. Now a few years later, we still go hoping to get the old vibe and are consistently disappointed. Food is tired, quality is food is low, staff appear unhappy, or they are new and get everything wrong - of the last 3 times we've gone we've been dissappointed every time...

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Give this one a pass
By DeanD of New Westminster (2 Reviews)
Submitted Sunday, October 26, 2008 - 9:45pm [Dine in]

I was excited to have a cajun/creole place nearby. I knew they served other stuff, but when a place usually advertises cajun or creole, you assume they know good flavours and will have a decent place. I couldn't be more wrong. The booth we were in had broken seat covers and the springs in the booth seats had seen better days. This would be a perfect place for Kitchen Makeover from Food Network.

I ordered the Jambalaya and what I got was rice sauced heavily in a somewhat spicy tomato sauce with stale green onions, chorizo sausage (should have been andouille!), thinly sliced chicken breast, and old fishy smelling and tasting shrimp, clams, and muscles. Blech! I just hope the old stale seafood doesn't poision me later tonight. My girlfriend ordered the gorgonzola pasta and her pasta was underdone, not aldente, but hard with absolutely no taste of gorgonzola at all. Was like an alfredo sauce you get in the bag at a grocery store.

I can see now why this place was quite empty when we walked in. I can see it being a good place for a few beers to watch some live entertainment, but stay away from the food if that's what you are looking for.

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Great service
By Murphorn of New Westminster (14 Reviews)
Submitted Monday, March 24, 2008 - 9:51am [Dine in]

Athough we have had aweful experiences at the HG, the service has always been great!

The food is over priced but good.

The owner, in our experience has not been pleasant to deal with. If you have severe food allergies, be very careful at the HG! Not only did I get severly ill and end up in ICU, we still had to pay for our meal and were never compensated in anyway. In fact we still had to pay for our meal and the appy that I got ill on.

The menu does now indicate an allergy alert which is a very good step.

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I must be getting old
By Love2GoOut of New Westminster (15 Reviews)
Submitted Friday, March 21, 2008 - 11:18pm [Dine in]

The music is the best part about this place. I was here twice last year based on reviews from this site . Food was OK, but the atmosphere was dirty, dingy and unappealing. The table were painted with "drizzled" pattens of coloured paint and my forearms "stuck" to the table both times because the tables were not cleaned well. Service was indifferent. We could not get drink refills without going up to the bar. Menu was nothing special. I would go back for the live entertainment, which is not saying much given this is first and foremost a restaurant. So much potential, such poor follow through.

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Bad food and service
By dawnalee of newwestminster (1 Review)
Submitted Saturday, May 12, 2012 - 2:12am [Dine in]

The staff is bad and the food worse! The food tasted like day old bread and the people serving it were angry and not happy. Every staff member there were like robot and not at all in tune with the customer. The drinks were not at all to par and all the drinks were definitly not at all one shot but watered down with soda. We only went there for friends party but ended up having miserable time with staff and owner. Dont go ever for any reason!

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Great for a date on Friday night
By msargent of New West (27 Reviews)
Submitted Monday, November 30, 2009 - 12:32pm [Dine in]

We went here on Friday night for dinner before we went to a concert. I had the Lamb burger and my b/f had the Turkey Sandwich with Brie. I love that it comes with fries and salad. As mentioned earlier, what is the dressing on the salad?? It's so good!

The atmosphere was great, there was a wonderful jazz band playing and they turned out to be better than the concert we were going to.

All in all, a great night out in New West, we'll be back soon.

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Funky!
By T-Town of Quay, New Westminster (24 Reviews)
Submitted Tuesday, July 14, 2009 - 11:29pm [Dine in]

This is the hip type of restaurant that New Westminster needs more of. It's a Commercial Drive type of restaurant with live music and a funky back room. The food is good quality with fresh vegetables and the staff and servers are always friendly. The prices are a tad expensive, but it's worth it for the cool experience here.

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Not so good
By johnandpina of burnaby (2 Reviews)
Submitted Tuesday, August 19, 2008 - 9:45pm [Dine in]

My wife and I tried it and were very disappointed . The band was the only thing decent here. Food was awfull. This place is dirty. Rule is if they keep thier washrooms dirty than the kitchen must be even worst. No wonder both of us felt sick after this experience. Yuk . Please save your money for another place.

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A Hip Room in New West
By hungrydog of Burnaby (20 Reviews)
Submitted Sunday, April 1, 2007 - 1:47am [Dine in]

We have eaten at the Heritage Grill a number of times and have been pleased each and every time. Most recently we had the Sunday brunch while enjoying the pleasant sounds of the jazz trio. This is a very cool room, in downtown New West no less!

Each time we have visited the food has been very good. The breakfast quesadilla was very tasty and filling. The eggs benny were served on a fabulous corn fritter; absolutely delicious but not too filling. Another time we were in for lunch and had the grilled veggie sandwich on foccacia bread. Once again, a very tasty sandwich accompanied with a wonderful little green salad with an incredible dressing. The French fries were perfect.

Paul, the owner of the restaurant is very friendly and comes around to say hello and make sure everyone is happy. The musical acts are a very cool addition to the room and make for a great place to hang out and enjoy a meal. We have returned a number of times and will continue to do so.

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Top Service
By newbienewwester of New West (2 Reviews)
Submitted Saturday, December 2, 2006 - 10:40am [Dine in]

This little gem in New West is consistently pleasing in all ways...the atmosphere is fun, always lively and the staff are just the best. Of course the food is great, music wonderful most evenings. Our only complaint is in the front room it tends to be chilly, especially during this recent cold snap. Somehow the warmth of the staff makes up for it.

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A Nice Place to eat Downtown
By finickyfinnigan of New Westminster (20 Reviews)
Submitted Friday, September 15, 2006 - 1:08pm [Dine in]

As a resident of New Westminster, I feel it my duty to let those new and old about the good places I find to eat. I really like this restaurant. It's a hip little (actually it turns out to have a big back room) place right on Columbia, downhill from the Skytrain Station (Columbia). The food was really tasty, trendy fare, and the service was friendly. They have live music (jazz, blues etc) many nights, and the beer was pretty cheap. I will eat here again!

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Great food - Best in New West!
By StephanieC of New Westminster (3 Reviews)
Submitted Monday, August 11, 2008 - 5:57pm [Dine in]

We have been to this restaurant several times and have always thoroughly enjoyed the food. In our experience, the service has 9 times out of ten been excellent. There is one girl there, I think her name is Hannah, who is incredibly helpful and friendly. Others we have had haven't been quite as "on the ball", but still very good.
I have had most of the seafood dishes there and they have all been wonderful. It is apparent that all the food is freshly prepared by someone who knows what they're doing!
I have also tried some of the pasta, sandwiches and salads and they have all been excellent. Family friends go there just for the thai chili chicken wings, order them every time, and have never been disappointed.
We have also experienced some very good entertainment there thanks to their live music. The only trouble is, sometimes it's a little loud and means you can't really hear the other people at your table. If you're there for the music, though, this won't bother you.
As for the ambiance and decor... it's definitely a little lacking. The tables, chairs and booths are all old and could use replacing to give it an atmosphere to match the food. Don't let this fool you, though, it's well worth it for the quality of the food.

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