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3
  • Food3.5
  • Service3
  • Value2.5
  • Ambiance2.5
  • Reviews42

Burger Heaven Restaurant

77 10th Street
New Westminster, BC V3M3X4
Tel: (604) 522-8339
Fax: (604) 525-2760
Neighbourhood: Quay

Reviews

Displaying 21 - 40 of 42 Reviews FoundSort: Useful | Helpful | Reviews | Date
Good burgers but get rid of those gangly plants hanging over our heads
By Binky of Coquitlam (32 Reviews)
Submitted Tuesday, October 26, 2010 - 11:24pm [Dine in]

Came for burgers with a friend Oct. 26/10. Only one other table at 5:00 pm but the place filled up by the time we were leaving. We both ordered the #5 BBQ burger with cheese, bacon and mushrooms. The mushrooms actually couldn't have been sliced any thinner...almost see through. The burger was flavourful and quite messy so use your extra napkins. One of us had the wedge fries and the other the onion rings so we could share them. I was disappointed in the onion rings as they were too oily, no onion flavour and they were thinly battered instead of breaded. They almost seemed like they were commercial frozen ones. The wedge fries weren't very plentiful, but they were fine. These burgers were 13.50. I would return again in the future and perhaps try something new. Pir male server was pleasamt. I felt there could be a good cleaning and a general tossing out of the dozens of hanging plant baskets over your head...kind of weird that.

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Not quite heaven but worth a visit.
By sushiman989 of East Vancouver (36 Reviews)
Submitted Wednesday, February 25, 2009 - 4:02pm [Dine in]

I had heard of this place through a friend so a bunch of us from work went to check it out. I ordered the Hulk Burger which turned out to be two massive patties with loads of cheese. The patties are hand packed beef which was nice to see given that the burgers aren't cheap. Mine was juicy with a good amount of condiments. Everyone in our party seemed happy with their meals including my buddy who ordered the "Awesome Awesome Awesome" which had 4 patties. I think it's debatable whether that is a burger since he needed a knife and fork to eat it but he seemed satisfied. Burgers come with massive wedge fries that are plentiful and tough to get through. The milk shakes are decent but could use more flavour. You will definitely get your burger fix at this place, bring your appetite.

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Good Food But Pricey
By ds10 of Vancouver (4 Reviews)
Submitted Saturday, August 6, 2011 - 11:40pm [Dine in]

The food tasted awesome and was very filling. Service was good, the food was made in a reasonable time and tasted awesome!. The waiter was okay, nothing special she didn't take us very seriously which really put down this whole experience. The burgers tasted awesome but holy f*%k they were expensive!!. This restaurant can move on from its retro look and go into something more modern such as hardwood floors, etc. This restaurant makes a lot of $$ for a family operated business and it would be nice if they slash some of the prices of the menu. Overall i had a good experience there, I understand the waiter might have had a bad day or something. I will plan on going back if im really hungry.

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continues to deliver
By truenorthern of New West (4 Reviews)
Submitted Sunday, January 9, 2011 - 9:17am [Dine in]

I've eaten at Burger Heaven many times over the last couple of years and they continue to turn out really first rate burgers. The beef is not overworked and there's always a good crust on the patty from proper frying. Salads have always been crisp and fresh. As a burger joint, it's one of the best in the Lower Mainland.

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Average Canadian burger shack
By traxi of vancouver (9 Reviews)
Submitted Saturday, August 14, 2010 - 12:44pm [Dine in]

Overall this restaurant definitely describes "you get for what you pay for -- minus the service"

Ambiance: What's with the faded old photos stapled to the walls ? Sorry it looked a bit tacky, especially with a few photos that had graffiti drawing on them. Overall, it's a burger joint so I was not really expecting much.

Service: As the previous entry noted, service was not the greatest here. There were a few moments I was tempted to get up and get my own utensils, napkins etc.

Food: Overall pretty good, can't really complain. The burgers were tasty, however I have tasted better before. The wedged fries are worth mentioning!!

Overall: Casual burger joint...if you are looking for a place to fill you're burger craving this place is worth the try.

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Burger Hell.
By David Taylor of New Westminster, B.C. (2 Reviews)
Submitted Friday, March 12, 2010 - 11:24am [Dine in]

Hi,
I would just like to run you through my first - and last experience at Burger Heaven on Sunday 7th March 2010.

I walked in the front door, my first impression was of a traditional burger place, the decor had me thinking of hot delicious burger right away.
A young girl asked how many of me there was, to which I replied 1, I was shown to a table where the menu was dropped, so as the waitress walked off I made myself comfortable. At this point i noticed another waitress was also on duty. I noticed this because they were both glued to the TV watching the Academy Awards. I didn't really think anything of that at this point. So the other girl came and took my beer order, and then the other girl came and took my food order. The darker haired of the 2 was friendly, whereas the taller lighter haired one seemed not to be enjoying her job or serving customers, as this was distracting her from the academy awards.
So, my burger came, nicely presented with potato wedges. It was however swiftly dumped on my table, which was minus silverware, and the waitress went right back to the tv. So after I got some silverware from the adjacent table, I ate a couple of the wedges before cutting into my burger - which was very undercooked. By undercooked I mean very pink indeed. This wasn't going well, as first impressions last. After several minutes of trying to catch the lighter haired waitress's attention, she finally was taking something to the table in front of me, whereby I managed to attract her to my table to point out that my burger was undercooked. She - without a word - whisked it away to the the back somewhere, followed by the sound of a microwave. Surely the sound of a microwave was a mere coincidence. She then informed me from her position at the TV set that my burger was going back on the grill for a few minutes.
30 seconds later, my burger arrived back on the table with a mumbled apology, before the waitress once again resumed her position at the TV.
Now, having spent 25 years in the food industry and having had my own business's, I think myself qualified to know that my burger hadn't been back on the grill, and was in fact put in the microwave. It was now soggy, the cheese was a mess, you know, like it had just been microwaved. I cut into this unappetizing mass on my plate to find yet again, there was pink inside. Yet again it took several minutes to attract a server's attention. This was the darker haired girl, who at least smiled, and asked what the problem was. I said even after sending my food back, it was still not cooked properly, I will pay for my beer and leave if that's ok? So I was brought my bill, I paid and left.
Now, given the amount of good reviews I have read, I was somewhat disappointed. I left hungry, with a feeling that I will never be going back. In fact, if anyone asks me if I have been there, I will now refer to it as Burger Hell.

I hope you find my review helpful.

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To Die For!
By smokedmeatlover of new west (9 Reviews)
Submitted Sunday, April 26, 2009 - 1:18am [Dine in]

If you like grease, you'll find it here. The hamburgers are greasy. The fries are greasy. If you like clogged arteries, then this is the place to go.

Does this sound nasty? It's not supposed to. The place sells monstrous-sized burgers and huge amounts of fries. How bad can that be? Y'know what you're getting when you go in so one should not complain about one's future blood flow.

The service has always been great... friendly, fast enough and the food always comes out hot.

Price: It's not McDonald's. These burgers seem to be home-made and that in itself can cost a bit more.

Would I return?: Once my body has rested up, absolutely. I may even try their two pound version... or something like that. After all... if you're going to go for it... why not go for it.

Thanks for the fun time and the great burger. Oh one more thing... best darned club(house) sandwich I've ever had!!

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Little expensive but yummy
By punkin_pie of New Westminster, B.C. (7 Reviews)
Submitted Friday, March 13, 2009 - 11:06pm [Dine in]

The actual place is really neat, with photos of previous customers all over the walls and tables. The menu is impressive, with a huge variety of different burgers. I love the steak cut fries that they serve with the burgers and the burgers themselves were large, well cooked and creative. The price was the only down side; over $20 for a meal + tip.

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I won't go back
By scarlet of Delta (25 Reviews)
Submitted Sunday, December 21, 2008 - 5:41pm [Dine in]

I went there only to find out everything is overpriced, and they do not have veggie burgers.

The server was not so friendly. I felt like I was doing her a favour by making conversation. The place does not having enough room to accomodate big parties. Also it feels like you are in the country side.

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Kangaroo?
By Carolinerw of New Westminster (4 Reviews)
Submitted Tuesday, September 30, 2008 - 1:17pm [Dine in]

I was recently in Sydney Australia, and they serve most of their hamburgers with pickled beet and a fried egg. When I saw this on their menu I just had to have it. Wow !
Took me all the way back there. It was a wonderful meal and a reasonable price. I would recommend this location to many and have already done so. I did, however; change the meat to ground round from the kangaroo. Tasted just as good

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not $10 or less...
By sbarker of West End, Vancouver (7 Reviews)
Submitted Friday, March 7, 2008 - 6:01pm [Dine in]

Value: Not the best value on the block if you ask me. $20 including tip for a burger, potato wedges, and a pop.

Food: I wasn't blown away by the burger, but it was good. Potato wedges were ok, and plentiful. But again, nothing to write home about.

Service: Prompt, nothing special.

Ambiance: Not my style, but probably about the best thing going for them...

Overall: There's no real reason for me to return now that I've been once. It would definitely be worth checking out if you're really into big burgers.

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nastolgic, to the boomers
By Chris1022 of new west (4 Reviews)
Submitted Thursday, January 17, 2008 - 10:38am [Dine in]

I have plenty of aunts and uncles, even my parents talk about how they frequent this place when they were young. Claimed them to have the best burgers in town. The food is decent quality, nice sized portions, but i would prefer to spend the same amount at even Red Robins. Walls and tables are plastered with old school pictures of patrons and friends. Great friendly service

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somewhat unique but overpriced
By geoffbil of new westminster (24 Reviews)
Submitted Tuesday, March 20, 2007 - 12:38am [Dine in]

I've been coming to Burger Heaven on and off for 8 years. The food tends to be decent, but it doesn't warrant the inflated price. The decor needs a reno as well. Last time I went, I thought the food was good, but the (relatively) small portion, the slow service, and the cheap-diner looking decor made the nearly $20 bill (for one burger platter, 3 or so toppings, fries with cheese and bacon) seem more than a little outrageous. Like most of the clientele I tend to see in there, I think I'll wait until I'm in my fifties and can afford to splurge on ultra-casual, kind of mediocre, food. My advice: Find a good pub, and you'll enjoy yourself just as much (if not more) for less money.

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Heaven Can Wait
By Sir Eat a Lot of north vancouver BC (14 Reviews)
Submitted Tuesday, December 14, 2010 - 11:38am [Dine in]

Large pub styled burgers ranging from the basic, for $11 to $16, through to the ridiculous with eight patties at $29. We came with a buy one get one free (up to a $10 value) coupon widely available in the New West Recorder (Hence the 4 rating). I had the breakfast burger topped with a fried egg and paid $2 more for onion rings and wondered if the waitress ate half of them while walking it over to our table. The beef had an off taste which reminded me of frozen meat thawed quickly in a microwave. There was also an unpleasant taste to the fixings but I couldn't quite pinpoint it. Perhaps it was just an off day. I loved the decor with old photos of patrons from years past with their mullets, beach-themed tees, unironic moustaches and aviator sunglasses plastered all over the walls and under the glass top of tables. The waitress was part of this local institution and seemed to know everyone, including those in our party. Enjoyed the sincere, relaxed interaction.

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Over priced Burgers
By jaymmzzs of vancouver (11 Reviews)
Submitted Saturday, December 29, 2007 - 1:01pm [Dine in]

I love burgers. I can eat burgers every day.
I live very close to this place. BUT I do not go there very much. The service is very slow. The burgers are very expensive. So is the pop. The tables are dirty, and wobble. Yet for some reason this place gets voted best burger year after year in New West. But maybe there is no other new west burger house.

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Better than Vera's
By elleb of New We stminster BC (6 Reviews)
Submitted Sunday, October 10, 2010 - 8:03pm [Dine in]

Found this place when looking for a place to live in New West.
Great burgers, I tend to swing between the lamb burger and the meatless burger.
The service depends on who is there, some of the waitresses clearly have no idea that to get the tips they need to at least give the impression of being nice to the clients, the waiter there is FANTASTIC and has a great way with the customers, once you have been there twice then you are regular and get a special brand of avuse from this guy, he really is very good and enjoys serving the customers.

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Not Impressed
By ckruz of burnaby (2 Reviews)
Submitted Thursday, December 18, 2008 - 3:59pm [Dine in]

Service was good, waitress was pretty nice...Drinks came quickly and refills were offered. Potato wedges were good. The burger was a double patty burger, however..working in a kitchen myself, I could tell that they just threw the patties on a flat top. The flavor wasn't great, I could make something 100x better at my own house. I think they need to start grilling the burgers if they call themselves the best burgers in town. I just don't see it based on the quality of the food. The value wasn't the greatest either..even with a coupon, I ended up paying 38$ for two people.

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Great food, high prices, bad decor
By breebop of New Westminster (1 Review)
Submitted Monday, March 17, 2008 - 8:37am [Dine in]

There's a huge selection of burgers, the food is tasty, but it is expensive and the decor is tacky. To get the best value for your money, pick up one of the local newspapers and look for the two-for-one coupons - there always seems to be one.

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Authentic Home made huge burger
By bcweed of New Westminster (2 Reviews)
Submitted Sunday, July 29, 2007 - 10:15am [Dine in]

Burger heaven (25 years in business) is the only place in the lowermainland I have found where they make REAL burgers. They make little 6oz ball of pure beef by hand wjile fresh, they troll it on the grill and flatten it. There is never a burger that comes out the same shape! You have your choice of whole weat or sesame bun which they toast to perfection. Every one of those huge burger come with lettuce, tomato, onins and burger sauce. Yuo can top the burger with ANYTHING you like, Nameit! It comes with a huge portion of home made wedge fries or salda.
Its Great for families as I have been going there since I am 5 and I am now 28 with my own children

Thumbs up for Burger Heaven, still an authentic place

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It's alright
By brandalini of New Westminster (1 Review)
Submitted Tuesday, June 19, 2007 - 3:39pm [Dine in]

I went to burger heaven with a friend who LOVES it, and I couldn't really figure out why. The fod was pretty good, service wasn't anything spectacular and it was just as expensive as a pub and not quite as satisfying.

The best part wasn't even the burger, it was the pie!

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