Burger Heaven offers a wide selection of beef, fish, chicken, and vegetarian burgers. Claim a thousand variations, including ostrich, buffalo and alligator.
Hands down they make great burgers. This is a tiny local place. Sort of a retro-hippie decor with hanging plants and wooden tables. There is a patio for nicer weather. Service is good. Sometimes there is a bit of a wait for a table.
Their specialty is burgers and if you go then that is what you should have. There are other things on the menu and they make an OK BLT but the burgers are excellent. They come with a large serving of wedge fries. Get the gravy for the fries, it comes in a little bowl over a candle -- the way they do butter for lobster. The gravy stays hot. Portions are large, so most people end up taking some of the fries home. They have a beer/wine license so you can have a beer with your burger.
They have specialty burgers like elk, but you can't go wrong with the classic cheddar, bacon burger.
If you like burgers, you'll probably enjoy this place. They serve a variety of burgers, some more creative than others. Service was pretty good on the Saturday lunch time when I visited last time. And the decor was nice too, with lots of green hanging plants. I, not being a huge burger fan, find the burgers a little pricey. But if you are one, by all means try this place.
Good thing they run the coupon offers so often because thats the only reason I come back. Place is too dark and drab and everything looks unsanitary. Burgers are great. Both hands needed. Never a problem all 3 times I have been there but the potato wedges are another story. They are always overcooked to the rock hard stage. The waiter claims the cook says this is how the public likes them. There is no problem having them replaced but I dislike sending stuff back because my imagination sees the cook or chef doing things to my food. Food wise I give the burger a 3 and the wedges a 1. Average of 2.
If the prices were lower I could give this place a firm 3, but with the high prices the 3 star rating is generous - I'd tend more to a 2.5 stars if you could.
Menu has a good amount of burger options and toppings. We tried a couple of burgers. They were just OK. Nothing special to define them and they were far from my favourite. I'm starting to think it's me or nobody has taste buds as I don't think much of Vera's, Red Onion, or similar highly regarded places either. I would say it was a bit better than Vera's, and much better than Red Onion (shudder). I'd however take White Spot, Red Robin, or Milestones any day over Burger Heaven.
The place looks like a bit of a dump, but the decor is interesting with the old newspaper clippings and pictures of people from the 80s.
The parking is a bit of a hassle around there too. Small parking lot and pay parking all around. Not sure why New West has pay parking given it's such a dump. I won't dine here again because of it's high prices and location.
Nice burger place to go to if you're in New Westminster. This restaurant has been around for some time and I've been coming to this restaurant since the early 80's. The burgers are good however not outstanding - with the attention to specialized burger restaurants in the Lower Mainland this restaurant may be at a crossroads.
The interior is in need of renovating and the tables could use 'a-changin' because it may be the same furniture I sat in when I was coming in the 80's.
Would recommend this place if you're in the area AND have a coupon from the local paper for their 2-1 deal because otherwise the prices may be above average for this type of location/ambiance.
Burgers are nicely moist--just the right amount of grease to keep it juicy. Toasted buns (choice of brown or white). Doesn't get messy eating it hands-on. Not too big, not too small, unless you're ordering the $17 burger that's a pound & a half. Most of the burgers are $10/11; they come w/a side of potato wedges or tossed salad w/dressing of choice. The deep fryer probably doesn't see much change in oil as it shows on the fries. Also, the BBQ sauce used in some of the burgers tastes of the bottled variety. Too much gets added to the point of making the burger too vinagry & salty from the artificially enhanced flavouring that is better off absent.
Lemonade, iced tea, and coffee are all bottomless for $2.99, while other drinks/alcohol vary in pricing. I would not recommend you order any drinks other than beer, pop, and maybe coffee.
The kitchen itself looks well kept. Clean. The way it should be. The tables vary in cleanliness or therelack of. You may find crumbs and the like scattered on some (probably too dimly lit for the waitress to notice & it's a clean-what-you-can-see & forget what you can't mentality). There are just too many pots of plants hanging overhead along the beams. There's no escaping them. On a 4-top, you have at least 3 pots overhead; on a 2-top, you get 1.5 hanging above. The corners are the worst. Visible webs connecting corners. Sighting a single strand of web hanging from one of said pots of plants dangling a cocoon or caught-insect wriggling to get free during the course of a meal above one's head, is not very inviting for an extended dining experience--nor a repeat one, actually. I hope this spring brings forth a good thorough cleaning of the dining area--walls and ceiling included, if not an entire new design--sans ceiling plants.
The old newspaper clippings and photo collages are an interesting read and sets a nice mood for the establishment.
I used to live in New West so we would frequent Burger Heaven a lot. Though the service in inconsistent (sometimes we wait for an hour for our meals, sometimes it comes right away), the food is always satisfying. The burgers are huge and you can opt for half salad, half fries. The best thing to happen to New West/Burnaby are those 2 for 1 burger coupons in the local free paper! Keep those handy!! It's also interesting to see pictures from the 80's posted everywhere.
The value really is outstanding if you have the $10 coupon from the local newspaper otherwise it may be too expensive ie $13-$15 for a hamburger and fries. But what a great burger. The meat was first class and my wife's chicken burger as good a breast of chicken as she's had. Clearly they buy the best.The wedge fries are huge steak cut and reminded me of what fries should be. You get enough for two people but I ate all mine.The best I've had in years. The waitress was pleasant and attentive. Music was great. Even without the coupon I would definitely return but with it this is as good a value as you'll get anywhere.
This place definately stands out amongst the other burger joints around. Burgers are generous, the sweet potato fries are addictive and sides and soups are very tasty as well.
I really liked the server for her knowing when to serve us and when to not. She was great and extremely friendly.....
value makes sense. seems like it's all a bit expensive but when you see the food you know why. No regret whatsoever about our food.
we had kangaroo burger and the buffalo. YUMMY.
This burger lived up to its reputation. It was good. Potatoe wedges were good too. But the service didn't happen. The girls were polite and friendly, but I was unable to attact the server's attention. Worth trying this place it is older and run down. The food is good. It was busy and crowded. Don't expect a refill of your drink or the staff to help once you have placed your order.
Generally, when I go out to eat, I generally don't go to burger and fry type places because that is the stuff I can make at home easily. However, Burger Heaven brings me back because of its creative burgers such as the Teriyaki Burger and its well-seasoned potato wedge. The tables are really cool with photos of guests who have visited the Burger Heaven - including some really hilarious ones from the 1980's with people rocking mullets. The only downside is that the prices are not cheap. Worth a visit!
The food tasted awesome and was very filling. Service was good, the food was made in a reasonable time and tasted awesome!. The waiter was okay, nothing special she didn't take us very seriously which really put down this whole experience. The burgers tasted awesome but holy f*%k they were expensive!!. This restaurant can move on from its retro look and go into something more modern such as hardwood floors, etc. This restaurant makes a lot of $$ for a family operated business and it would be nice if they slash some of the prices of the menu. Overall i had a good experience there, I understand the waiter might have had a bad day or something. I will plan on going back if im really hungry.
Ordered the "the works" burger and it was excelent nice size patty ,lots of melted chesse, very juicy, grill cooked just right. The only negitve I could find and its a personal preferance is mayo, not a fan but still better then the other places I have tried out.
they also offer a Kangaroo burger that I will be back to try.
The famous wedge fries were not good I suspect they were cooked in old oil there was penty of fries but the slight taste of burnt to them. My friend could not eat the fries
At $15 for a plate you should be given an option of switching to onion rings for no extra charge but for $2 you can change. You can switch to a salad for no extra charge
Service was good but the place was not that busy. Sat in the outside patio comfy chairs, inside seemed a bit dark
My husband and I have eaten here several times because we are New Westers and it's really close to home, but we always said things like "The burgers are okay, but red Robin's is just as good, and cheaper," or "We wouldn't even bother if it weren't for the coupon." But the last couple of times our meals have been really great. And although their servers lack really outgoing personalities, they are always pretty prompt and don't roll their eyes at the antics of our 1 and a half year old. I'd call them family friendly. Anyway, there's a coupon almost every other week in the Record, and we'd never go without it, but that's fine. It's a good option for a burger and a beer for everyone (kids incl.)!
Food: Nice burgers. Fries will be love-em-or-hate-em -- they're very, very thick cut and not crispy. The poutine made with them is heavy as all hell but not bad. The burgers, while expensive, are well-made, tasty, and very filling. Appetizers and such are standard, from-the-box fare.
Service: I've always found the staff to be very pleasant. The one time there was a mistake with the order -- an appetizer plate hadn't materialized until we had finished our burgers -- we were treated more than fairly given the relatively minor nature of the issue: the manager came out and apologized, our meal was discounted by 15%, and we were given the appetizer platter plus an order of wings to go as an apology, despite our objections.
Value: Not at all cheap. Moderne Burger is cheaper. But a good value and you will go home full.
Ambiance: This place is for the blue-collar workers and for locals, and I for one am glad to see that it maintains its working-class routes. The decor reflects that, and has a nice feel to it - all surfaces are festooned with pictures of customers from over the years, and the front patio has wrought-iron gates with interesting motifs on them.
Came for burgers with a friend Oct. 26/10. Only one other table at 5:00 pm but the place filled up by the time we were leaving. We both ordered the #5 BBQ burger with cheese, bacon and mushrooms. The mushrooms actually couldn't have been sliced any thinner...almost see through. The burger was flavourful and quite messy so use your extra napkins. One of us had the wedge fries and the other the onion rings so we could share them. I was disappointed in the onion rings as they were too oily, no onion flavour and they were thinly battered instead of breaded. They almost seemed like they were commercial frozen ones. The wedge fries weren't very plentiful, but they were fine. These burgers were 13.50. I would return again in the future and perhaps try something new. Pir male server was pleasamt. I felt there could be a good cleaning and a general tossing out of the dozens of hanging plant baskets over your head...kind of weird that.
I had heard of this place through a friend so a bunch of us from work went to check it out. I ordered the Hulk Burger which turned out to be two massive patties with loads of cheese. The patties are hand packed beef which was nice to see given that the burgers aren't cheap. Mine was juicy with a good amount of condiments. Everyone in our party seemed happy with their meals including my buddy who ordered the "Awesome Awesome Awesome" which had 4 patties. I think it's debatable whether that is a burger since he needed a knife and fork to eat it but he seemed satisfied. Burgers come with massive wedge fries that are plentiful and tough to get through. The milk shakes are decent but could use more flavour. You will definitely get your burger fix at this place, bring your appetite.
I've eaten at Burger Heaven many times over the last couple of years and they continue to turn out really first rate burgers. The beef is not overworked and there's always a good crust on the patty from proper frying. Salads have always been crisp and fresh. As a burger joint, it's one of the best in the Lower Mainland.
Found this place when looking for a place to live in New West.
Great burgers, I tend to swing between the lamb burger and the meatless burger.
The service depends on who is there, some of the waitresses clearly have no idea that to get the tips they need to at least give the impression of being nice to the clients, the waiter there is FANTASTIC and has a great way with the customers, once you have been there twice then you are regular and get a special brand of avuse from this guy, he really is very good and enjoys serving the customers.
I would just like to run you through my first - and last experience at Burger Heaven on Sunday 7th March 2010.
I walked in the front door, my first impression was of a traditional burger place, the decor had me thinking of hot delicious burger right away.
A young girl asked how many of me there was, to which I replied 1, I was shown to a table where the menu was dropped, so as the waitress walked off I made myself comfortable. At this point i noticed another waitress was also on duty. I noticed this because they were both glued to the TV watching the Academy Awards. I didn't really think anything of that at this point. So the other girl came and took my beer order, and then the other girl came and took my food order. The darker haired of the 2 was friendly, whereas the taller lighter haired one seemed not to be enjoying her job or serving customers, as this was distracting her from the academy awards.
So, my burger came, nicely presented with potato wedges. It was however swiftly dumped on my table, which was minus silverware, and the waitress went right back to the tv. So after I got some silverware from the adjacent table, I ate a couple of the wedges before cutting into my burger - which was very undercooked. By undercooked I mean very pink indeed. This wasn't going well, as first impressions last. After several minutes of trying to catch the lighter haired waitress's attention, she finally was taking something to the table in front of me, whereby I managed to attract her to my table to point out that my burger was undercooked. She - without a word - whisked it away to the the back somewhere, followed by the sound of a microwave. Surely the sound of a microwave was a mere coincidence. She then informed me from her position at the TV set that my burger was going back on the grill for a few minutes.
30 seconds later, my burger arrived back on the table with a mumbled apology, before the waitress once again resumed her position at the TV.
Now, having spent 25 years in the food industry and having had my own business's, I think myself qualified to know that my burger hadn't been back on the grill, and was in fact put in the microwave. It was now soggy, the cheese was a mess, you know, like it had just been microwaved. I cut into this unappetizing mass on my plate to find yet again, there was pink inside. Yet again it took several minutes to attract a server's attention. This was the darker haired girl, who at least smiled, and asked what the problem was. I said even after sending my food back, it was still not cooked properly, I will pay for my beer and leave if that's ok? So I was brought my bill, I paid and left.
Now, given the amount of good reviews I have read, I was somewhat disappointed. I left hungry, with a feeling that I will never be going back. In fact, if anyone asks me if I have been there, I will now refer to it as Burger Hell.
I hope you find my review helpful.