The Boathouse serves west coast fare in a relaxed atmosphere.
I took my wife and son to the New West Boathouse for Mother's Day.
What a mistake.
The buffet was terrible...
They were constantly out of items such as the Eggs Benedict and when it was available, they were dried out and rubbery.
The dessert area did not have any real selection of fruit except for a bowl full of chopped watermelon and other melons that were waterlogged.
For $35 /person, it was a waste of money.
My wife was terribly disappointed and began quite upset when she realized how much I had spent.
She phoned and complained and was assured that a gift certificate would be in the mail as an apology. After 3 weeks with no mail, she phoned again and was given the royal brush off by the manager that she spoke to.
We have gone there a number of times for brunch in the past but will not waste our time and money again.
For our first anniversary, we wanted to go somewhere that we don't usually go but haven't been for awhile that was close to home. It's nice to have to not go in to the city all the time to get something nice.
We were promptly seated after arriving for our 5:30 reservation. We had requested a window seat because the river is beautiful at night, and although not promised that we would receive one because others had requested the same thing, we were given a beautiful window seat in a corner!
Our server was always around if need be, and always checking in to make sure we were okay, or if we needed anything. For appetizers, I ordered the spinach, salmon and artichoke dip, and he the oysters as usual. Husband ordered the steak & Dungeoness crab for dinner, and I the steak and crab stuffed jumbo prawns. Both meals were absolutely delicious, but the spinach salmon and artichoke dip, while good, has some spices in it that we couldn't place and probably would of preferred to have had left out if we had known about them. We definitely got excellent food for the price they charge.
This is by far one of the nicer Boathouse restaurants, with a romantic feeling when you walk in, not a 'family dinner' restaurant type feel.
We went for the Dine Out Vancouver, $28 option. WOW! What a great meal for $28! My bf chose the Firecracker Shrimp as his appie! Superb! Very good! He got at least 10 shrimp in a fabulouse sauce, AND bread too boot! Most restaurants cheap out on the Dine out! Not here! The mains were fabulous as well. Steak good, salmon good!
Dessert were FULL sizes! and good! We had the cheesecake and key lime pie! Definiteley go back! We were there on a Sunday, and it was packed, still good service and we enjoyed the whole experience, start to finish.
Previously I have had great experiences at the Boathouse at New Westminister, however this has all changed since my most recent visit there. My friend and I went for the Lobster Fest menu that was on special, it was a good menu that included a lobster bisque, steak/ salmon option for the entree, and a mud-pie/ key-lemon pie for dessert. The service was extremely slow and the food ended up on our table lukewarm. It wasn't an even busy night! When our mud-pie arrived on our table, part of it was still frozen! That is extremely poor for a respectable restaurant chain. Thankfully, our coupon allowed us a $10 discount on each of our meals (amounting to $24 each versus $34 each for regular price).
We were at the Boathouse last weekend on Saturday night. We were out celebrating my mother's birthday. We had made reservations the day before and had to speak with a manager because we were a party of 10. She was extremely helpful and friendly. And with regards to previous comments before about the "automatic" gratuity, is is an option and she explained that to me clearly.
We arrived and were seated immediatly by a young girl at the front. The table already had menus and ice water. Our server came over immediatly and took drink orders. We had drinks on the table, appetizers and had our entrees ordered within 25 minutes of arriving. The food was amazing.
A young female manager with dark hair stopped by the table to wish my mother a happy birthday. She chatted with us for a few minutes and thanked us for coming. Soon after my mother recieved a free birthday dessert with a sparkler.
A wonderful evening had by all and definetly will be returning.
So I went to the boathouse with my mother while staying in the inn at the quay. The inn was nice but the boathouse not so much. We sat for approximately 20 minutes before a waiter came... a very rude waiter. We waited another 20 minutes for our drinks, before asking another waiter. Our food took over an hour to arrive as there was a shift change during our order and they lost the ticket... at least there was a pretty view.
It was also very overpriced... a bit overstaffed... yet our food still couldn't be taken care of.
I think of the English Bay, Richmond, and New West location, this location is the best overall. I've been to this location a few times now and each time I'm always impressed. I went on a Wednesday night and they were surprisingly very busy with an office dinner and around 4 birthdays. Even though the place was full (no empty tables in the dining area if I remember correctly) service was prompt and the food came out in a timely manner. Water was refilled, wine brought quickly, bread refilled, dessert suggestions offered, etc etc.. the service was great. Food came out hot and my medium rare was, in fact, a medium rare :) I wish parking could be reimbursed though but I guess that's impossible with a casino nearby.
I think someone in our office must be getting a kick-back for booking our XMAS lunch at this place for the last few years...and each year, this annual visit serves to remind me why I do not return on my own during the rest of the year.
Most "Mains" are around $19, including the halibut and chips; I guess that breaks down to $11 for the fish and $8 for the ambiance. Today, I tried the paella at $25, the most expensive "main". I have had far better paella with far larger portions at way cheaper prices at local neighbourhood restaurants. Except for the chorizo, everything else on the plate was tasteless; should have gone with the fish and chips and saved $6. Several people in the party also had similar complaints about items they tried.
At least the food came quickly this time unlike last year when it took over an hour to serve after the orders were placed...keeping in mind that it's not busy since we always schedule lunch for 2PM so that people can just go home afterwards.
I believe it's the location by the waterfront that allows this restaurant to charge the prices they do; call it an "ambiance premium". Being attached to a nice hotel next door probably doesn't hurt either. On food alone, they would be lost amongst all the average restaurants in town. Nothing to write home about....like the Canucks...there's always next year...sigh.....
I don't know why the Boathouse received 2 negative reviews, I was there for dinner the other night and it was FABULOUS! I had the grilled Alaskan King Crab and my date had the Lobster Ravioli. We never made a reservation, and it was busy, but after a short wait, about 5 minutes, they put together a table for us. The serving staff was great, we weren't being bothered every 2 minutes, but they knew exactly when we needed refills and a new bottle of wine. Their happened to be someone celebrating their birthday that night, and one of the waiters sang him Happy Birthday, it was delightful and not your typical "happy birthday sing-a-long".
All in all, I was quite impressed, and will definately be going back again.
TEN THUMBS UP!
Having had many years in the food industry I tend to view experiences both as consumer/professional. Living in New West for 10 plus years we have visited the BoatHouse on numerous occasions. Thus, this review is based upon several visits. We have had both, great and poor food/service, seems we can't get great with both food/service. It's either one or the other. We have taken business clients/family/friends. If one compares prices the food is priced pretty good. Alchol and Non-Alcoholic beverages are over priced. On one occasion we did get a $50.00 Gift Certificate for what was a very negative experience in both food/service. All in all I hold Owners/Directors/Management/ responsible for the high prices of beverages and at times poor service/food. They also get credit for the positive visits we have had. Great service/food consistantly would have visiting more often!
I came here for my wife's birthday! The menu shocked me! Steak and sushi? To my surprise (not really) steak was AMAZING and sushi my wife had danky! The desserts are pleasant and of the poison in the bottle kind! The service was fun! And the price was exact. The view what many know and expect.
I have been here a few times and everything is usually solid. However I went there this past Friday and unfortunately I can no longer say that. Went to DOV with some friends. Had to ask for the DOV menu it was like it was some secret there, if you didn't ask they were not going to tell you. In fact the busboy acted surprised we even knew about DOV when we asked him for the menu. Ordered the Westcoast Seafood Chowder, 10oz Steak w/lobster thermidor and the New York Cheesecake. The Chowder was not very good at all and what I want to know is where was the seafood? Other than the 3 mussels they put for garnish, my soup was just cream, there was not one potato or identifiable seafood in it. It was 3 cold mussels and cream. The steak I ordered medium ended up being raw & the lobster thermidor had a very small piece of overly salted lobster hidden amongst a few prawns. I had to return my dish to have the steak cooked. The New York cheesecake was good, no complaints there. They did comp my dessert because of the steak issue, which was nice, but not enough for me to go back.
I live in New West and there is generally very slim pickins for fine dining to begin with which is I guess why I keep thinking I will get a different impression of the Boathouse and continue to give it a try. As I sat there eating possibly the most unevenly cooked piece of salmon I had ever experienced I could'nt help thinking how Chef Ramsey would have the staff running for shelter within about 5 minutes. My salmon and halibut combo I swear was bundled up fresh at some point in the past month or so and then frozen until moments before hitting the grill. It smelt of bad fish and was raw in some parts and over cooked in others. The "wild rice" was about as wild as Stephen Harper and even more bland and dry. I'm sure it came from a box pre-made. The real kicker was I ordered salmon and fries from the kids menu for my daughter and hers was much better than mine for $29! (albeit very dry but what do you expect for 8 bucks?) The service was a little on the lacking side as well. The waitress completely forgot our appetizer and then asked if she could bring it out after our meals arrived. We did'nt get any bread, which would have most likely been the best part of the meal, and all the tables around us did.
When I first moved to New West The Boathouse was top notch for what you paid. It has consistenly gone downhill since (about 10 years). I have noticed it is a lot less busy as a result so maybe capitalism does work. It is really too bad because it is a great spot with a very nice ambience and would be a perfect place for family events and get togethers. This is about the 5th bad experience out of the last 7 for me so I won't be going back anytime soon or recommending this place to anyone as it is in need of a complete overhaul staff wise from management right down to the mice.
A friend and I wanted to stay in New West, but also wanted someplace to sit outside and enjoy dinner in this beautiful summer we are enjoying. The Boathouse seemed like a good choice. Was it ever. We both ordered the mixed seafood grilled on a plank. Two perfectly grilled scallops, a small piece of halibut and salmon, each cooked perfectly served with beautifully fresh steamed green beans. The dinner was not only delicious, it was healthy, in portion and prep. A rare treat these days. And, the location, watching the sunset over the Fraser couldn't have been better.
I've been to this Boathouse several times over the years with both good and not-so-good experiences. After last nights dining experience though I don't plan on going through their doors again.
After being seated it was about 15 minutes before someone came over, asked if we were being served and filled our water glasses. She said she wasn't out server but would take our drink orders. Another 15 minutes and the drinks arrived. Then about 10 minutes later "the server who had said she wasn't our server" came to take our orders (hmmm).
The appies arrived about 20 minutes later and were hot and delicious. Our entrees took another 40 minutes to arrive so we had time to notice that our server (who was very warm, friendly & helpful) was covering way to many tables as she was constantly on the move smiling all the time but was having trouble keeping up.
The entrees finally arrived but only for half of our party so we decided to wait for the other half to arrive before beginning. Another 5 minutes and the second half of the table got their meals (not an eternity but not great either).
My father the last one to be served immediately commented his food was warm but not hot. As the first half of the table waited for the second half to be served our food was not longer hot as we began to eat.
I had ordered the 10 ounce sirlion medium-rare and our 14 year old had ordered a 7 ounce sirlion medium. After he finished I couldn't help but notice the pool of blood on his plate (hmmm - mine medium rare - no blood - his medium - pool of blood - okay).
My mother and my wife both ordered prime rib which came plain without any juice or gravy. They asked if they could have some and were told it was a special order. It apprently was great when it arrived . . . 15 minutes later on their last bite of their now cold dinners.
I have had some great dinners here but again some bad ones and as it feels like I'm rolling the dice every time I walk through the door I'll have to say an overall thumbs down - I'll take my chances somewhere else in the future.
Went to the Boathouse New West for a family dinner last night. My wine took 20 minutes to get to the table, although everyone else had their drinks within minutes. When the waitress finally stopped by the table and I started to remind her about the wine, she cut me off mid sentence to say she hadn't forgotten about it and it was coming. Then she went on to say that our bread was late too because they were baking it in the oven. Fine, but we had already been there for 40 minutes. We placed our orders, and my mother ordered her steak medium and then added "just a little bit of pink", which the waitress wrote down (or pretended to) on her note pad. The appies we got were delicious, albeit the soup was lukewarm. Still great nonetheless! We got our entrees, and a couple of minutes later the manager stopped by to check how everything was. What we had tasted so far was great, and we said so. A few minutes later my mom cut into her steak, and what was supposed to be a little bit of pink was bleeding all over her plate. She is not usually over picky about her steak, but it was so undercooked she was totally turned off the rest of her meal. We told the waitress it was undercooked and she offered to bring it back to the kitchen so they could cook it more, but mom's appetite was gone. A few minutes later the manager came to speak to mom and said the waitress told him mom thought the steak was undercooked. He went on to explain what a medium steak was, clearly inferring mom had messed up her order and the restaurant had cooked it properly, even though she had very specifically ordered it as "a little bit of pink!" (not uncooked and bloody like it was provided to her). He didn't provide an apology, but he did comp the steak, thankfully. It would have been a much better experience if he had just said the restaurant was sorry it wasn't cooked the way she liked, and left it at that. The manager's "Mr. Right" attitude was pretty sad for someone who supposedly works in the service industry. Won't be back because of the poor service. Ambience of the restaurant is very nice, and the rest of our food was good, but the service left a bad taste in our mouths.
We visited the restaurant tonight; wasn't overly busy when we went. Informed the waitress of life-threatening food allergies to milk and she looked quite bothered to have to ask chefs about particular menu items. Didn't bring steak sauce with order, didn't ask how dinner was, didn't offer more drinks, brought milk-containing bread and BUTTER to the table even after we explained the allergies. Tip for her = $0. Food was not anything more than any chain restaurant, but bill was a lot more than that. Never going to set foot in there again.
Great atmosphere here, and very friendly staff, but sadly the friendliness doesn't make up for the slowness. We were often left with empty drinks for a while and had to ask numerous times for refills.
The server was so busy gabbing about himself that he never took the time to ask how our food was. I had the pallia and it didn't have a whole lot of flavour, nope... Didn't have any flavour! The clams weren't cleaned properly and I was constantly biting down on sand, the mussles were near raw, and the whole thing tasted really seafoody, and not in a good way. I barely touched my food, and yet our 'experienced' server who had worked there for 8 years took it away and asked me if I wanted it boxed up! I said no, it wasn't very good and I wont eat it later so he just simply took it away! Didn't bother asking me if I wanted something else or offer a discount. I was really disappointed! Probably wont be going back in a hurry!
Great view and great menu. We were priviledged to be there on a "Lobster Night" that gave lots of great options. Service is reasonably fast and certainly "friendly", but in fairness, you do get pumped on the overpriced drinks that are undersized, if entertaining American clients who are unused to (undersized) Cdn measures. (Had a comment that what was in the glass was what was spilled in the USA)
Food is really great, just a tad slow in coming, but I can accept it was busy in the place and so that might be accepted.
Can we not be counted on to "tip" the staff? Boathouse has a policy that for groups exceeding six persons, the gratuity will be added to the bill, which makes you want to "tip" twice , and therefore caused us to reduce the party to six, as opposed eight or ten, which seems sort of dumb for a restaurant that wants "volume"
Great menu, excellent service, nice view, can be harc to get into and of of by car, if you're not a native, listing in the phone book is pretty non-existant, but if you can find the place its good eating and ambience!
When I go out for Dine Out, I usually don't pick restaurants that are "chains". Someone recommended their Dine Out so I dragged hubby in and we had a great time. All courses were great but the firecracker shrimp appy was outstanding. It was large (5 - 6 shrimp) and the waitress was great at asking whether we wanted "easy" spice or regular. I went for easy and it was plenty spicy enough so I was really grateful for the advice. Portions were generally larger than any of the Dine Outs I've been to (and this was only $25). Only problem was that it smelled a little chlorine-y when we first arrived.