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The Boathouse serves west coast fare in a relaxed atmosphere.
Our reservation was for 8:30 pm on Friday night. the service was slow servers seemed clueless except for one. took over an hour after sitting to get the appitizers calamari and sweet chili chicken which was okay. then 45 min to get the ceasar salads again okay then another hour passed to get our main course the steaks were not great the chicken was dry the vegetables may or may not have passed by a stove no one recieved coffee or tea trying to even order drinks was a joke we finally got out of there close to midnight everyone tired bored and annoyed .shame really since it's a big chain. Would not recommend or ever go back .
My friend had a coupon so we tried the 3 course meal. We both opted for the grean salad, crab topped salmon and a glass of wine. A dessert was available instead of the wine, there was a crab soup, a Caesar salad, and crab topped steak available. The salad was very good, and quite large, the salmon was excellent, but I found the crab topping only soso. Anyway with the $10 off each meal coupon this was an outstanding deal.
Although the night started shaky, with not being served or asked if we would like anything to drink for 15 minutes or so, but our seating right by the window to watch the sunset made up for it. The server we had was excellent when she did come around (which she apologized profusely for, apparently there was a scheduling mistake). We ordered the 3 course steak and crab deal, because we had a coupon for it (hey we're students, we use coupons for everything! We can wait a couple years). I ordered the ravioli which was told I could get with the coupon, after we were done our appies and some of our wine (which was a full 6 oz, unlike some other reviewers stated, it was in a big glass though). Switched to a rare steak and crab cakes, glad i did. The steak was ACTUALLY rare, the crab was fantastic even with a red wine, and although I usually eat pretty decent amounts I shoved one of the crab cakes and some mashed potatoes to the bf. He was so full he could barely move, which is a rarity. Our bill was only 60 with the coupons, but I wouldn't hate paying full price for it. The ambiance was fantastic, it looks fantastic in there and will for SURE be back soon! (My man and I are already making excuses to go back and try some appies)
Went there for dinner with a friend. Service was slow.
Started with soup which was luke-warm, and had troubles getting the waitresses attention. Eventually after about 10 minutes, she comes to the table asking how it is. I return the soup... apparently it hadn't been microwaved long enough.
Main course was the Lobster Ravioli. Again, there were cold spots through-out the dish. The waitress was alittle quicker this time to come back to the table. I return the dish to have it corrected, and had the feeling that the waitress was somewhat enoyed with me at this point because of the "role-the-eyes" up attitude.
If I'm paying top dollar for a dinner, I expect standards to be much higher than this restaurant displayed. I can go to Hy's Encore or Cioppino's Mediterranean Gril in downtown Vancouver, and get way better service and food quality for the same price. If the Boathouse wants to be in the category of high-end restaurants, then they have a long ways to go.
Only good thing about the Boathouse was the view of the water. My advice to anyone considering this restaurant. Save your money and go somewhere else where you'll get what you pay for.
Went out for dinner with family and friends here 09-25-2011. I'd never been here before, but a co-worker who also lives in New West had been many times and raved about the food. The room is nice and open, with a pleasant view of the river. The restaurant looked to be about 3/4 full.
We all opted for items from the Crab Fest menu-all of which were around $35 for a 3-course meal. You were given a choice of crab soup or salad for a starter, one of several crab main dishes, and then a glass of wine or dessert fruit bowl. We chose the wine, and were quite surprised the glasses were barely half-full. My crab soup was luke warm and literally gone in three spoonfuls (after I had to wait about 5 minutes to GET a spoon). Not a great start.
Our main dishes took almost an hour to arrive. I kid you not. Ridiculous. The server almost knocked over my wife's water and wine with her plate when setting it down on the table. The food itself was good-no real complaints there. The steak I got was cooked as requested and decent enough. The problem is the slow service; an hour wait is unacceptable and soured me on ever going back. Boathouse management needs to get its act together here.
Surprisingly poor meal. The restaurant has a nice design and our waiter was great, but at the end of the day the food is what matters, and to be honest ... it kind of sucks. When your business is seafood, you should probably figure out how to cook it in a palatable fashion. I hope all the Boathouses aren't like this one ... Needless to say, I won't be back ... ever.
I went here for my parents anniversary, and definitely have to say, very costly but an excellent dining experience. The food was good and I had no complaints with their service. The view is spectacular. The view of water while dining here in a semi-dimmed setting is very nice. See you next year Boathouse!
I have been here a few times and everything is usually solid. However I went there this past Friday and unfortunately I can no longer say that. Went to DOV with some friends. Had to ask for the DOV menu it was like it was some secret there, if you didn't ask they were not going to tell you. In fact the busboy acted surprised we even knew about DOV when we asked him for the menu. Ordered the Westcoast Seafood Chowder, 10oz Steak w/lobster thermidor and the New York Cheesecake. The Chowder was not very good at all and what I want to know is where was the seafood? Other than the 3 mussels they put for garnish, my soup was just cream, there was not one potato or identifiable seafood in it. It was 3 cold mussels and cream. The steak I ordered medium ended up being raw & the lobster thermidor had a very small piece of overly salted lobster hidden amongst a few prawns. I had to return my dish to have the steak cooked. The New York cheesecake was good, no complaints there. They did comp my dessert because of the steak issue, which was nice, but not enough for me to go back.
Food: Disappointing scallops - was served in a sauce that was almost sandy in texture and felt like I was biting into granules of sand as I chewed. Salmon burger was very plain and chicken burger was ok but fries and salad with both dishes was atrocious - fries were burnt and limp while salad was underdressed and over-cheesed. Extremely disappointing for the price that was paid - I felt extremely unsatisfied by the quality of the food being served and really regretful that the Keg hadn't been open. The only good thing was the drinks - triples for approx $7.
Service: Average - nothing to rave about and nothing to complain of either.
Ambiance: Had to sit at the bar as the rest of the restaurant was closed due to the late hour (9ish).
I know that the quality of food may have been due to the time but if that is the case, discount the food or just tell us you're going to be serving sub-par food so we might go elsewhere and not end up feeling so ripped off!
First time here but overall, disappointing. All window tables are situated below and as a result were cold - most people we saw at these tables were wearing jackets. Menu options were limited - only 2 kinds of salads are offered. When we asked if they had a garden salad they asked to us to describe what this was and although they did prepare one for us, it had a disappointing outcome. Very few alternative options to their garlic mashed potatoes (which were aweful).
Service was very slow and when we asked later on when we would be serviced our server told us that a large group was finishing up and we would be served soon but why didn't they mention this earlier???
The view across the river was nice but really, this was the only pleasant part of this experience. We will definitely not be going back and we recommend others to stay away!
Birthday Dinner Gone Bad
I live in New West and there is generally very slim pickins for fine dining to begin with which is I guess why I keep thinking I will get a different impression of the Boathouse and continue to give it a try. As I sat there eating possibly the most unevenly cooked piece of salmon I had ever experienced I could'nt help thinking how Chef Ramsey would have the staff running for shelter within about 5 minutes. My salmon and halibut combo I swear was bundled up fresh at some point in the past month or so and then frozen until moments before hitting the grill. It smelt of bad fish and was raw in some parts and over cooked in others. The "wild rice" was about as wild as Stephen Harper and even more bland and dry. I'm sure it came from a box pre-made. The real kicker was I ordered salmon and fries from the kids menu for my daughter and hers was much better than mine for $29! (albeit very dry but what do you expect for 8 bucks?) The service was a little on the lacking side as well. The waitress completely forgot our appetizer and then asked if she could bring it out after our meals arrived. We did'nt get any bread, which would have most likely been the best part of the meal, and all the tables around us did.
When I first moved to New West The Boathouse was top notch for what you paid. It has consistenly gone downhill since (about 10 years). I have noticed it is a lot less busy as a result so maybe capitalism does work. It is really too bad because it is a great spot with a very nice ambience and would be a perfect place for family events and get togethers. This is about the 5th bad experience out of the last 7 for me so I won't be going back anytime soon or recommending this place to anyone as it is in need of a complete overhaul staff wise from management right down to the mice.
A friend and I wanted to stay in New West, but also wanted someplace to sit outside and enjoy dinner in this beautiful summer we are enjoying. The Boathouse seemed like a good choice. Was it ever. We both ordered the mixed seafood grilled on a plank. Two perfectly grilled scallops, a small piece of halibut and salmon, each cooked perfectly served with beautifully fresh steamed green beans. The dinner was not only delicious, it was healthy, in portion and prep. A rare treat these days. And, the location, watching the sunset over the Fraser couldn't have been better.
I took my wife and son to the New West Boathouse for Mother's Day.
What a mistake.
The buffet was terrible...
They were constantly out of items such as the Eggs Benedict and when it was available, they were dried out and rubbery.
The dessert area did not have any real selection of fruit except for a bowl full of chopped watermelon and other melons that were waterlogged.
For $35 /person, it was a waste of money.
My wife was terribly disappointed and began quite upset when she realized how much I had spent.
She phoned and complained and was assured that a gift certificate would be in the mail as an apology. After 3 weeks with no mail, she phoned again and was given the royal brush off by the manager that she spoke to.
We have gone there a number of times for brunch in the past but will not waste our time and money again.
The Boathouse is situated on the Fraser River. It's definitely a romantic place for dinner. The seafood is good, although the portions could certainly be larger. I really like this place as a special occasion dining place - although I definitely can't go more often than once a year because of the very high prices.
My husband and I took some guests from out of town to the Boathouse in New West last night. Our reservation was for 5:45 and we were promptly seated. Throughout the night the staff were always available and very friendly. The food was very good; decent portions and full of flavor. Towards the end of our meal the restaurant had really filled up, and there was a bit of a wait for our dessert but we were enjoying the relaxing evening so it didn't matter very much. If we were in a hurry to leave, it might have been a problem so be sure to give yourself enough time to really enjoy the meal. I think the prices are quite reasonable for what you get, quality seems to be a high priority there.
We will definitely go back!
We went for the Lobsterfest. It was an early dinner in an almost empty restaurant. We waited a very long time for service, and had very little contact with the server once it started. My beer sat empty for more then 3/4 of the meal.
We ordered the coupon meal, and recieved nothing special at all. The lobster was small and rubbery, the butter tasteless and sides were overcooked and not worth eating. It's sad to say the best part was the fresh bread. The dishes were very dirty. I understand lobster can be a dirty deed, but there is no excuse for dirty dishes in a restaurant like this.
Our food took much too long to arrive and we sat without beverages waiting. Our server was polite enough but never asked about anything one would normally be asked about, and was never to be found when needed...such as for a clean fork as the one we got was caked in some disgusting filth. By the time the fork was replaced both meals were cold.
When we left, we passed THREE staff at the front desk. We thanked them and not one of them responded. Absolutely disgusting service for a restaurant that claims to be fine dining.
The price with a coupon would be good if the food was worth eating.
We will not be returning.
Went there with my life partner, his daughter and another couple on Sunday for dinner.
Lobsterfest was a real treat. Had been looking forward to it for a few days for sure. Not a cheap dinner but with a coupon it was a reasonable price for what you got. $23.99 and it was the best lobster I have had in many, many years. Steak was done just right, medium rare and more on the rare side as I had asked for.
Vegetables were very good. Mashed potatoes were excellent. For dessert we shared the bread pudding and it was simply amazing. I would never have ordered this in the past as I only had the soggy, raisin version that was quite tasteless. This was a far cry and couldn't even be compared. It was amazing and I would go back for this alone.
Never been to the boathouse and have to say it was a most romantic and intimate, cozy place to dine.
I could go back already.
Went to Lobsterfest last nite at the Boathouse. Haven't been there for a decade, so a very nice treat.
Good Food experience for my fiancee,daughter and friends. We started with Seafood Chowder and Seafood Tacos. Delightfully different and very tasty. Chowder a tad on the salty side but very flavourful.
Well, the mains were excellent. Most of us enjoyed the S & L, of course the drawn butter is so decadent you can feel your arteries caving in. Steaks were done perfectly.My daughter had salmon and prawns and friend enjoyed Halibut wrapped in lobster and other seafoods. All dinners were excellent and topped with various desserts. The Bread pudding dessert was great. Service, Ambiance was just excellent ,we were given an excellent dining experience from the staff. Kudos to them for great evening.
For our first anniversary, we wanted to go somewhere that we don't usually go but haven't been for awhile that was close to home. It's nice to have to not go in to the city all the time to get something nice.
We were promptly seated after arriving for our 5:30 reservation. We had requested a window seat because the river is beautiful at night, and although not promised that we would receive one because others had requested the same thing, we were given a beautiful window seat in a corner!
Our server was always around if need be, and always checking in to make sure we were okay, or if we needed anything. For appetizers, I ordered the spinach, salmon and artichoke dip, and he the oysters as usual. Husband ordered the steak & Dungeoness crab for dinner, and I the steak and crab stuffed jumbo prawns. Both meals were absolutely delicious, but the spinach salmon and artichoke dip, while good, has some spices in it that we couldn't place and probably would of preferred to have had left out if we had known about them. We definitely got excellent food for the price they charge.
This is by far one of the nicer Boathouse restaurants, with a romantic feeling when you walk in, not a 'family dinner' restaurant type feel.
We were at the Boathouse last weekend on Saturday night. We were out celebrating my mother's birthday. We had made reservations the day before and had to speak with a manager because we were a party of 10. She was extremely helpful and friendly. And with regards to previous comments before about the "automatic" gratuity, is is an option and she explained that to me clearly.
We arrived and were seated immediatly by a young girl at the front. The table already had menus and ice water. Our server came over immediatly and took drink orders. We had drinks on the table, appetizers and had our entrees ordered within 25 minutes of arriving. The food was amazing.
A young female manager with dark hair stopped by the table to wish my mother a happy birthday. She chatted with us for a few minutes and thanked us for coming. Soon after my mother recieved a free birthday dessert with a sparkler.
A wonderful evening had by all and definetly will be returning.
| 1. | Port Moody (10.1 km) |  |
| 2. | Richmond (16.1 km) | |
| 3. | English Bay (19.3 km) |  |
| 4. | Kitsilano Beach (19.3 km) | |
| 5. | White Rock (21.1 km) | |
| 6. | Horseshoe Bay (32.8 km) | |
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| 3. | Crepe Des Amis (88 m) | |
| 4. | Paddlewheeler Pub (88 m) | |
| 5. | Crab Shop, The (88 m) |  |
| 6. | Inn Noodle House (143 m) | |
| 7. | Keg Steakhouse & Bar, The (156 m) | |
| 8. | Couzie's on Carnarvon (178 m) | |
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| 10. | Old Spaghetti Factory (228 m) | |
