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3
  • Food3
  • Service3
  • Value2
  • Ambiance3.5
  • Reviews44

Boathouse Restaurant, The

900 Quayside Dr
New Westminster, BC V3M6G1
Tel: (604) 525-3474 Reserve Online

Reviews

Displaying 1 - 20 of 44 Reviews FoundSort: Useful | Helpful | Reviews | Date
No bang for my buck!
By azn_msfyt of Delta (194 Reviews)
Submitted Saturday, July 29, 2006 - 10:26pm [Dine in]

Food: Disappointing scallops - was served in a sauce that was almost sandy in texture and felt like I was biting into granules of sand as I chewed. Salmon burger was very plain and chicken burger was ok but fries and salad with both dishes was atrocious - fries were burnt and limp while salad was underdressed and over-cheesed. Extremely disappointing for the price that was paid - I felt extremely unsatisfied by the quality of the food being served and really regretful that the Keg hadn't been open. The only good thing was the drinks - triples for approx $7.

Service: Average - nothing to rave about and nothing to complain of either.

Ambiance: Had to sit at the bar as the rest of the restaurant was closed due to the late hour (9ish).

I know that the quality of food may have been due to the time but if that is the case, discount the food or just tell us you're going to be serving sub-par food so we might go elsewhere and not end up feeling so ripped off!

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Good Place For A Once A Year Occasion
By A Fatty of North Burnaby, BC (75 Reviews)
Submitted Monday, April 26, 2010 - 12:34am [Dine in]

I went here for my parents anniversary, and definitely have to say, very costly but an excellent dining experience. The food was good and I had no complaints with their service. The view is spectacular. The view of water while dining here in a semi-dimmed setting is very nice. See you next year Boathouse!

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Only good thing about this place is the ambience
By coconut of New Westminster, BC (17 Reviews)
Submitted Monday, January 26, 2015 - 10:32pm [Dine in]

Food: Served soup that was luke warm in some parts and cold in other parts. Obviously came out of the microwave without stirring afterwords.

Service: Served soup with a regular spoon as opposed to a soup spoon. Took over 10 minutes to get the waiters attention, at which time he told me that they didn't have any clean soup spoons at that time. Complained about the soup... took another 15 minutes before he came back with a new bowl. Attitude of the waiter was horrible... rolling the eyes up kind of attitude.

Value: Like most restaurants that are part of a hotel, the prices are much higher than other restaurants. The service and food quality at this restaurant was horendous. Very poor value and they don't seem to care.

Ambience: It's the only thing I can say that's positive about this restaurant. It's right on the water with a nice view, and the inside ambience is elegant.

In summary... save your money and choose a different restaurant. You'll get better value for your money, and a way more pleasant dinning experience.

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I Am a Fan ... Converted.
By Gambolling_Gourmet of New Westminster (19 Reviews)
Submitted Saturday, October 25, 2014 - 3:01pm [Dine in]

I first tried The Boathouse back in 2008, and was rather disappointed after 3 visits.

The first time I went I had a three different types of fish assortment dish, one of which was a small chunk of halibut that was terribly undercooked. It was like a cross between sushi and something seared ... but not seared enough at all; it was cold and mushy. Not nice. I was told "The cook likes to do it that way." Halibut does not work well as warm semi-sushi, in my opinion.

The second visit was OK. I don't remember what I ordered, but I do remember that the service was dreadful; very slow and inattentive.

The third visit I had a sort of paella thingy, which was dry, small, overpriced, and not very tasty, and a cup of chowder which was also rather blah and bland. Service was only just passable.

Anyway, I decided to give it another try in July of this year (2014), and I had the grilled swordfish, and heritage tomato salad. It was excellent; really very good.

I have been back 5 times since then, and each time the food and the service have been first rate. Perhaps they made a major change in management or management operations, I don't know, but I have become a converted fan. And my server has been super: attentive, helpful, friendly. She does what I think all good servers should, which is to enhance the dining experience.

On the negative side, I think most dishes, and certainly the wines, are overpriced. The mark up on the wine seems to hover around the 100% area, which I think is far too high. The twenty ounce beer with a take-home glass is rather nice, although the brew options are very, very limited.

Anyway, as I say, overall I think it's a good dining experience, and I am a Fan. Now.

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Great View and Great Food
By DawnTart of Burnaby (46 Reviews)
Submitted Tuesday, March 4, 2008 - 9:23pm [Dine in]

Went there with my life partner, his daughter and another couple on Sunday for dinner.

Lobsterfest was a real treat. Had been looking forward to it for a few days for sure. Not a cheap dinner but with a coupon it was a reasonable price for what you got. $23.99 and it was the best lobster I have had in many, many years. Steak was done just right, medium rare and more on the rare side as I had asked for.

Vegetables were very good. Mashed potatoes were excellent. For dessert we shared the bread pudding and it was simply amazing. I would never have ordered this in the past as I only had the soggy, raisin version that was quite tasteless. This was a far cry and couldn't even be compared. It was amazing and I would go back for this alone.

Never been to the boathouse and have to say it was a most romantic and intimate, cozy place to dine.

I could go back already.

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You Get What You Pay For
By Hargow of Richmond (46 Reviews)
Submitted Monday, March 3, 2008 - 10:00am [Dine in]

Went to Lobsterfest last nite at the Boathouse. Haven't been there for a decade, so a very nice treat.
Good Food experience for my fiancee,daughter and friends. We started with Seafood Chowder and Seafood Tacos. Delightfully different and very tasty. Chowder a tad on the salty side but very flavourful.
Well, the mains were excellent. Most of us enjoyed the S & L, of course the drawn butter is so decadent you can feel your arteries caving in. Steaks were done perfectly.My daughter had salmon and prawns and friend enjoyed Halibut wrapped in lobster and other seafoods. All dinners were excellent and topped with various desserts. The Bread pudding dessert was great. Service, Ambiance was just excellent ,we were given an excellent dining experience from the staff. Kudos to them for great evening.

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best night here so far
By doughgirl of New Westminster (45 Reviews)
Submitted Friday, October 5, 2007 - 9:15pm [Dine in]

My husband & I are addicted to this restaurant. Tonight was one of the most amazing visits we have ever had.
We arrived around 6:00 p.m.. It being a Friday and we had not made reservations, we did not know if we would be able to get a table.
"Table for 2?", I asked while my husband waited outside at the parking meter machine, ready to drop coins into it depending on what I would report back to him. Turned out we could be seated right away! I stepped outside to give my husband a 'thumbs up'.
We were swiftly seated at a table that was large enough for 4 people. Lots of elbow room! We knew what we each wanted to order, provided the server with our requests, and were eating within 15 minutes or so. 'Perfectly' prepared sirloin, halibut, and Alaskan crab legs, in 15 minutes??! Yes! Doesn't usually happen (at this, our location of choice), but tonight it did. A hostess later explained that when the restaurant is expected to be busy, it is typically "overstaffed". And, it wasn't that busy (yet), hence the service.
Dessert was the sumptuous "sourdough bread pudding" - one shared serving with ice cream, which was melting from the 'pudding''s heat.
7:00 p.m., just an hour after we arrived, we were already heading home. We were very impressed by the visit.

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Poor service and mediocre food wont be returning any time soon
By HSW1 of SURREY (2 Reviews)
Submitted Tuesday, July 30, 2013 - 9:53pm [Dine in]

This restaurant is hit or miss, and lately more miss. Had dinner this evening at New westminster boathouse,service was poor, barely ever saw the waitress, had to ask for water refills , bread, where's the dinner etc. Food is just ok, and portions are small; for the price at this restaurant it should be a lot lot better than just ok, . We wont be returning any time soon. There are far better restaurants ,with far better service. Save your money and go elsewhere

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Crabfest coupon deal
By Basilseal of North Vancouver District (31 Reviews)
Submitted Wednesday, November 16, 2011 - 6:06am [Dine in]

My friend had a coupon so we tried the 3 course meal. We both opted for the grean salad, crab topped salmon and a glass of wine. A dessert was available instead of the wine, there was a crab soup, a Caesar salad, and crab topped steak available. The salad was very good, and quite large, the salmon was excellent, but I found the crab topping only soso. Anyway with the $10 off each meal coupon this was an outstanding deal.

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Wonderful anniversary
By Burgerandbrew of Surrey (32 Reviews)
Submitted Sunday, October 16, 2011 - 11:24pm [Dine in]

Although the night started shaky, with not being served or asked if we would like anything to drink for 15 minutes or so, but our seating right by the window to watch the sunset made up for it. The server we had was excellent when she did come around (which she apologized profusely for, apparently there was a scheduling mistake). We ordered the 3 course steak and crab deal, because we had a coupon for it (hey we're students, we use coupons for everything! We can wait a couple years). I ordered the ravioli which was told I could get with the coupon, after we were done our appies and some of our wine (which was a full 6 oz, unlike some other reviewers stated, it was in a big glass though). Switched to a rare steak and crab cakes, glad i did. The steak was ACTUALLY rare, the crab was fantastic even with a red wine, and although I usually eat pretty decent amounts I shoved one of the crab cakes and some mashed potatoes to the bf. He was so full he could barely move, which is a rarity. Our bill was only 60 with the coupons, but I wouldn't hate paying full price for it. The ambiance was fantastic, it looks fantastic in there and will for SURE be back soon! (My man and I are already making excuses to go back and try some appies)

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Meh
By h_b_2 of Kitsilano (1 Review)
Submitted Sunday, June 19, 2011 - 3:17pm [Dine in]

Surprisingly poor meal. The restaurant has a nice design and our waiter was great, but at the end of the day the food is what matters, and to be honest ... it kind of sucks. When your business is seafood, you should probably figure out how to cook it in a palatable fashion. I hope all the Boathouses aren't like this one ... Needless to say, I won't be back ... ever.

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Won't Be Returning
By phattass of Vancouver (20 Reviews)
Submitted Friday, July 17, 2009 - 11:22am [Dine in]

We went for the Lobsterfest. It was an early dinner in an almost empty restaurant. We waited a very long time for service, and had very little contact with the server once it started. My beer sat empty for more then 3/4 of the meal.
We ordered the coupon meal, and recieved nothing special at all. The lobster was small and rubbery, the butter tasteless and sides were overcooked and not worth eating. It's sad to say the best part was the fresh bread. The dishes were very dirty. I understand lobster can be a dirty deed, but there is no excuse for dirty dishes in a restaurant like this.
Our food took much too long to arrive and we sat without beverages waiting. Our server was polite enough but never asked about anything one would normally be asked about, and was never to be found when needed...such as for a clean fork as the one we got was caked in some disgusting filth. By the time the fork was replaced both meals were cold.
When we left, we passed THREE staff at the front desk. We thanked them and not one of them responded. Absolutely disgusting service for a restaurant that claims to be fine dining.
The price with a coupon would be good if the food was worth eating.
We will not be returning.

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Great seafood, but expect to unload your wallet to buy it
By T-Town of Quay, New Westminster (24 Reviews)
Submitted Tuesday, July 14, 2009 - 11:03pm [Dine in]

The Boathouse is situated on the Fraser River. It's definitely a romantic place for dinner. The seafood is good, although the portions could certainly be larger. I really like this place as a special occasion dining place - although I definitely can't go more often than once a year because of the very high prices.

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Also Dineout Vancouver
By Pucca of Coquitlam (28 Reviews)
Submitted Sunday, February 11, 2007 - 1:30am [Dine in]

Maybe the dude before my post went on a bad night or I went on a good night, cuz my experience there was just phenomenal. My seafood chowder, miso halibut and chocolate cake was so yummy. I swear, I could have probably had three more bowls of that chowder and that would have been a good meal for me. The miso halibut was surprisingly good, considering it had a "sweet soy sauce" sauce that I tend not to care for. The rice with the fish was good, but not as great as the one I had at Kingstone Taphouse & Grille but it complimented the fish really well. My booze was really yummy and I probably would have ordered another one if I wasn't such a cheapass and had to drive. The portions of food was unbelievable considering it was a dineout (where most restaurants tend to downsize the portions a bit). My boyfriend had the lobster with steak and the lobster was very delicious. So much so that I almost stole half of the tail while having my fish.
Our server was really nice, friendly, helpful and courteous.
Overall, we were very happy and would definitely go back there for a nice lobster and steak dinner.

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It Adds Up...
By saintvlas22 of Vancouver (downtown) (18 Reviews)
Submitted Tuesday, July 17, 2012 - 3:07pm [Dine in]

Went here with a total of 6 people to celebrate a graduation. My sisters have all been to the other various locations of this restaurant, mostly in Vancouver, and have enjoyed it, so I was eager to try this place out.

Ambiance: This is a beautiful restaurant. The lobby showcases a raw bar, and it's got high ceilings, chandeliers, and comfortable big wood tables and booths. It's a wonderful atmosphere, and w were lucky to be seated across from the big windows that overlook the water. Though it was a cloudy and rainy day, the view must be gorgeous in the summer light.

Service: The hostess was nice enough to tell us to move our car from the underground parking due to high water, and our waiter was a stand up guy. He was attentive, humorous, and went about serving us with great care. At the end, he chatted with my sister-in-law about what to do in rainy summer weather; really nice man! He did mess up our dessert order though, giving us one dessert that we hadn't ordered. He told us that we could keep it, and we expected it to be taken off the bill - it wasn't. We had to sort it out TWICE, once when we asked for the bill and made sure that we weren't going to be charged for it, and then getting a new bill when they did charge us for it after all.

Value: This was my biggest problem. Everything on the menu is expensive, with entree's wavering around $30. We had some small eaters, but even they had to fill up on bread in order to get full. We aren't really appetizer or dessert people, but we had to get both in order to make a meal out of the small portions of our entree. I know we're paying for location, but the fresh oysters were ridiculously overpriced - about $18 for a half dozen? Are you kidding? The desserts, though, are a good price.

Food: Their bread is fresh and hot, though I wish they would just cut it up for you. Sourdough can be kind of tough to rip open, and I nearly elbowed someone in the face a few times. The firecracker shrimp is spicy and the sauce goes well with the bread, while their calamari was wonderfully tender, and not the least bit chewy. I do wish the squid rings were bigger though, as they were a pain to pick up with a fork. Me and my brother had the 7oz sirloin with crab stuffed shrimp. my beef was cooked rare to order, but the shrimp - don't even bother. They had zero crab in it that I could tell. The ladies had the seafood duo of halibut and salmon. 2 orders were fine, but one had definitely overcooked salmon. The ravioli was a great choice - lots of pasta and topped with loads of sauce and seafood. For dessert, my sister was incredibly disappointed with the creme brulee, as it was gritty and served cold. She almost never leaves food behind, but simply couldn't finish it. The complementary brownie dessert was good,and so was my cheesecake. I like that they don't skimp on toppings - I had berry compote, Irish cream sauce, whipped cream and chocolate shavings all on one plate! The mocha pie however, was a BEAST - absolutely huge, as well as tasty!

Though we had a nice time and were pleased by the great service, the prices are ultimately what make me certain I won't be back. I left full, but only after several baskets of bread, and piling more than the usual orders of food on, which increased the already incredibly steep price tag.

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S-L-O-W Service + High Prices = I Ain't Coming Back
By foodgod of Vancouver, BC (14 Reviews)
Submitted Sunday, September 25, 2011 - 10:42pm [Dine in]

Went out for dinner with family and friends here 09-25-2011. I'd never been here before, but a co-worker who also lives in New West had been many times and raved about the food. The room is nice and open, with a pleasant view of the river. The restaurant looked to be about 3/4 full.

We all opted for items from the Crab Fest menu-all of which were around $35 for a 3-course meal. You were given a choice of crab soup or salad for a starter, one of several crab main dishes, and then a glass of wine or dessert fruit bowl. We chose the wine, and were quite surprised the glasses were barely half-full. My crab soup was luke warm and literally gone in three spoonfuls (after I had to wait about 5 minutes to GET a spoon). Not a great start.

Our main dishes took almost an hour to arrive. I kid you not. Ridiculous. The server almost knocked over my wife's water and wine with her plate when setting it down on the table. The food itself was good-no real complaints there. The steak I got was cooked as requested and decent enough. The problem is the slow service; an hour wait is unacceptable and soured me on ever going back. Boathouse management needs to get its act together here.

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Pleasantly surprised!
By G-Shumway of Langley (19 Reviews)
Submitted Sunday, August 23, 2009 - 8:53pm [Dine in]

My husband and I took some guests from out of town to the Boathouse in New West last night. Our reservation was for 5:45 and we were promptly seated. Throughout the night the staff were always available and very friendly. The food was very good; decent portions and full of flavor. Towards the end of our meal the restaurant had really filled up, and there was a bit of a wait for our dessert but we were enjoying the relaxing evening so it didn't matter very much. If we were in a hurry to leave, it might have been a problem so be sure to give yourself enough time to really enjoy the meal. I think the prices are quite reasonable for what you get, quality seems to be a high priority there.
We will definitely go back!

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Portions too small
By jamasianman of Surrey , B.C. (2 Reviews)
Submitted Sunday, May 27, 2012 - 1:33am [Dine in]

I went to this restaurant for a birthday celebration with friends. The ambience was alright, a bit noisy but that can't be helped.

It took them a while to get menus since it was so busy. This would be annoying, but our whole party was not assembled so it wasn't a big deal.

The waiter was really good, he kept checking up on us, offering us drinks, and refilling our water.

The food was definitely a disappointment. I ordered the $30 anniversary 3 course meal, with appetizer, entree, and dessert. The portions were way too small. I stopped filling on bread since I thought I'd be getting my money's worth, but the portions were undersized. The entree looked rather lame on the big plate.

I got the clam chowder for appetizer, which was more of a saucer than a cup. It was good, but tiny,

Main course was the 7 oz steak, it was great but a little under seasoned. I can understand why since some folks might not like it that way. Side dishes were some bland mashed potatoes and vegetables, also in small portions.

Dessert was Mud Pie, a very light frozen cake slice with a hint of coffee. It was unmemorable.

Best parts was the steak and my birthday friend getting a free slice of Mud Pie because it was her birthday.

Not a good place to get a bang for your buck, even though my friends said the seafood was great. The portions could be bigger if they are going to charge that much.

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Terrible place to hold a christmas party
By KarmaGD of richmond bc (2 Reviews)
Submitted Saturday, December 3, 2011 - 2:30pm [Dine in]

Our reservation was for 8:30 pm on Friday night. the service was slow servers seemed clueless except for one. took over an hour after sitting to get the appitizers calamari and sweet chili chicken which was okay. then 45 min to get the ceasar salads again okay then another hour passed to get our main course the steaks were not great the chicken was dry the vegetables may or may not have passed by a stove no one recieved coffee or tea trying to even order drinks was a joke we finally got out of there close to midnight everyone tired bored and annoyed .shame really since it's a big chain. Would not recommend or ever go back .

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Dinner out
By TimOH of Burnaby (1 Review)
Submitted Sunday, December 19, 2010 - 5:26pm [Dine in]

First time here but overall, disappointing. All window tables are situated below and as a result were cold - most people we saw at these tables were wearing jackets. Menu options were limited - only 2 kinds of salads are offered. When we asked if they had a garden salad they asked to us to describe what this was and although they did prepare one for us, it had a disappointing outcome. Very few alternative options to their garlic mashed potatoes (which were aweful).

Service was very slow and when we asked later on when we would be serviced our server told us that a large group was finishing up and we would be served soon but why didn't they mention this earlier???

The view across the river was nice but really, this was the only pleasant part of this experience. We will definitely not be going back and we recommend others to stay away!

Birthday Dinner Gone Bad

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