I made a reservation for this establishment for 7 for a special birthday dinner a month in advance via e-mail (and received a confirmation e-mail that my reservation was accepted).
Because I know that mistakes happen, I take the time to call the restaurant a couple of days ahead of time to make sure that everything is on track (note - I live in Vancouver - this call is long distance at my expense).
It's a good thing I called to confirm - the hostess did not have my reservation. I read her the e-mail confirmation sent by the restaurant that I should, indeed, have reservations for for the stated date and time for 7 and reminded that it was for a special birthday. The hostess gave some song and dance about the manager having a separate reservation book and that it probably hadn't been entered into the book at the front blah, blah, blah. Either this is a pathetic cock and bull story or the manager is an idiot. Who would have a separate reservation book in their office?? What if someone made a reservation for a specific table and there was a double entry?? Like I said, either it was a lame excuse for incompetence or a genuine description of incompetent management.
My party arrived at the place and were given menus.
The server was great in some ways - meh in others. She was patient with the older adults at the table (one of whom is a very fussy, finicky person - the server actually gave three (3) samples of wine to one of my party - finally she settled on a glass that she could tolerate). Here she was accommodating and patient.
This is where the good service ends.
The appetizers arrived in a reasonable amount of time. However, the mains took forever to get out. We had two young children in our party (ages 7 and 9). They were well behaved, but starting to verbalize their hunger. It was close to a 45 minute wait for our food.
The server did bring out a little bread when asked about the wait time. She brought out 4 half pieces. Um. There are SEVEN people in our party. Could the restaurant not have provided another 3 pieces of BREAD! Usually one is served bread as a standard when ordering entrees in an establishment. They brought out insufficient bread as an apology for poor service. Whatever.
Finally, the food comes out. They gave me the wrong salad. I pointed it out. The waitress (who was otherwise good) argued and told me that I had ordered the one that she delivered. I most certainly did not (I know this because I have a habit of pointing to my order in the menu to ensure that it is correctly communicated). Another member of my party (who usually stays pretty quiet) also said, "um, I heard her. She did not order the salad that you brought out." The waitress reluctantly took the salad back.
After a while, the correct salad was brought out.
The food was good. Nothing outstanding, but solid brewpub fare. I liked the fish tacos. One of my party found the steak a bit tough - so I wouldn't recommend it. The prices were all standard for mid end restaurants (the steak was $24 ish, the salmon was $24 ish, the burgers were $14 to $16 ish).
The waitress brought the bill - she stated that she gave me the (less expensive price) for the salad that they at first mistakingly brought out. A whole $2 off. Whoppee! For the amount of time it took the food to come out - I would have thought they would have given a couple of the appetizers gratis.
Oh - and no one said "Happy Birthday" to the birthday celebrant, offered a dessert or anything.
I would not bother with this place for any kind of special celebration. It is okay for a burger/beer - but nothing more than that.
I have been here a couple of times based on my father in law's recommendation, and I have been pleased both times. The food was solid, but a bit pricey and the beer was great. It was also packed downstairs in the pub area with people of all ages. A great place to hangout after work.