My family has been to Leao D’Ouro a few times now because the food is very good for the value, so we decided to go there with the rest of the family before the grandparents left for Portugal. It was a Saturday night and there were 18 of us and we all left with the same thought; the food was mostly good but the service was horrible.
We made 3 separate orders of wine before we chose one that was in stock. The restaurant should think of updating their wine list, or inform the waiters which bottles are out of stock.
When pouring the wine, the waiter would spill droplets all over the table and on us. He either didn’t notice or didn’t care enough to apologize. I wasn’t having wine that evening and I now have a red wine stain on my blouse.
The waiter never came around to ask us if we were ok with our drinks, wanted another or if we were enjoying our meals. The manager was also nowhere to be found. Typically managers of a restaurant will come around to check on a table, especially large parties. I guess they don’t care if you’re enjoying your evening or not.
When it came time to ordering dessert it all went further downhill…
The majority of the table ordered the chocolate mousse. The waiter began serving our dessert orders, distributing only 2 orders of mousse, returned to inform the rest of the table that they were out. The children who ordered the mousse and were not able to have it were upset at the 2 people at the table that were served the mousse. They were also upset to see the table beside us receive orders of chocolate mousse later. The waiter should have either informed us beforehand that they were out, or he should have let us know that there were only 2 orders of mousse left and so that we could decide who would have it.
The other dessert item that we ordered was the Natas Do Ceu. Luckily they had enough to fill our order, unfortunately 3 of them were were raw and runny and had to be sent back. I’ve had the Natas Do Ceu there before, I know how it should taste and what the texture should be like. We replaced them with 2 orders of chocolate cake and cheesecake. I realized there was Crème Brule on the menu, and asked the waiter to change the order, and he rolled his eyes at me! He returned with chocolate cake and told me there was no more Crème Brule.
To top it all off, HE CHARGED US for the three Natas Do Ceu that we sent back.
I don’t understand why our table was treated this way, the meal went on one bill we didn’t complain nor gave him a difficult time for the quality of the service which he provided us with. We were looking forward to that evening and it’s unfortunate that our expectations were not met. I would not recommend having a large party at this restaurant.