Boston Pizza offers a casual dining atmosphere with over 100 menu items including a selection of pizzas, pastas and a wide variety of appetizers, meal-sized salads, entrees and desserts. The restaurant also has plenty of big screen TVs to catch the big game.
My wife and went in for a decent meal before a movie. I ordered a philly sandwich and she ordered the stuffed cannelloni. My sandwich was just ok, but the stuffed cannelloni was brutal. It came to the table half frozen so we sent it back. The waitress told us she would have it re microwaved for us. Microwave? Why are microwaves even in kitchens......? When the waitress brought it back surprise surprise it was still frozen, or at least the chicken was. We asked for our bill at this point and left the food. A manager came over and asked if everything was ok, so I told him we were not happy with the service and the food. He said sorry and hoped we had better luck on our next visit. Next visit? umm I dont think so. No discount given. Nothing. All this while they have "fresh, fresh, fresh" sign all over the place. Anything you put through a microwave is not fresh by my standards.
My husband and I were meeting his brother at this Boston Pizza about a month ago, and while we waited, my husband decided to have a beer. My husband's drink came with a mug that had been shattered on one side. Luckily he noticed prior to cutting his lips, but shards of glass may have been in the drink. We immediately told the waitress. She took it away promptly, but not replacing the drink and sadly we were not reimbursed the cost of the drink from this misfortune. My husband joked saying he would have at least finished it, had he known he was paying for it all anyway. The waitress was gracious, but I assume that her manager did not do anything to reimburse, thus no follow up was conducted. We are not the type to complain......My husbands brother unfortunately got the locations mixed up so we had to leave to meet him anyways, so no food experience at this time. But I have to mention that in a hurry of rushing out, I had left my daughters asthma medication at the table. The bag has a contact form and the waitress promptly called to inform us it was there!!! Thank you to the waitress for going above and beyond in doing this. It helped us a lot.