Sushiro Japanese Cuisine is a sushi restaurant in Maple Ridge that also offers takeout.
I've been to this restaurant twice now. The first time was fantastic! Food was fresh, service was great. Then I went there only a few weeks later and had a completely different experience. The service was awful! Didnt get water served for over 20 minutes, and then our food came all at the same time, and the miso soup was cold. I'm not blamming the waitress, she was the only one! The food was not as fresh as the first time.
Wasnt very impressed, wish this place could have been consistent. I will probably go again, because their lunch box was a good deal. (Dinner box, a lot more expensive than other local Japanese restaurants though). But I'm hoping next time there will be more than one waitress, and the miso soup will be hot the next time.
We have been loyal and regular customers of Sushiro for some time now. We found the sushi to be really good but experienced some of the worst customer service we have experienced in restaurants. The resolution of customer service issues involving mistakes to orders (including our most recent take-out order where we got home and discovered that the sauces had been forgotten on half of our ordered rolls!) could have been simple. But rather than offer anything to rectify their mistake such as a discount on our next order or a free sushi roll, on each occasion the management argued amongst themselves in front of us, making us feel very uncomfortable, and then refused to do anything at all to make the situation right. Tonight was strike four, we will not be going to Sushiro again and would not recommend this restaurant until they address their approach to customer service.
If you are looking for some excellent Japanese Cuisine in Maple Ridge, this is the place to go! Offering eat in or take out, Sushihiro is great. From beginning to end, the experience is great. Greeted at the door by the majority of the staff, seated quickly, and service always with a smile. Once ordered your meal is to you quickly and efficiently. Always the freshest ingredients and a comprehensive menu complete with alcohol. Everytime, I am impressed with the service.
Give their Miso Soup a shot! Recommendations are the Dragon Roll and the Teriyaki.
First off I got in and sat down and when proceeding to order I requested one thing that I have requested at 4 other sushi places in the last week and all but this one were more than willing to accommodate. That was my first disappointment. After placing my order I watched the waitress and the cook gossip for a few minutes in their own language. Once receiving my food I was disappointed to see how terribly the tuna was dissected of the bad parts only to bite into my rolls and find something hard that I had I spit out and never did figure out what it was. The rolls were poorly made and the nigiri fell apart as soon as I picked it up. I am disappointed to even pay for this meal and am rather surprised that anyone considers this good sushi. Of 5 places in maple ridge this was the worst and will never come here again.