On August 20th, 2014 my wife and I ordered delivery from this location, and upon delivery at our home, the debit machine was programmed by the franchisee to force you to tip the driver. Although the location manager denies this. Rather instead offering a poor excuse about how you can work around the options provided on the PIN pad.(Funny, the delivery person said there was no workaround) None the less, its programmed in a passive aggressive way in order to confuse you and guilt you into tipping the driver over and above the $3.50 delivery charge the Panago charges and says doesn't go to the driver (Then where does it go?). We complained to the call center immediately and requested a manager from the head office to call us regarding this scam. No call was ever returned.
On August 21st, 2014 we called the call center again and asked to have a representative from Panago Head Office call us. They did not return our calls.
I then contacted News1130 and reported our story to the media. We were both interviewed for the story, and also made it very clear that Panago has not responded to our requests for a call back. Panago went on to refuse comment or return the callback request to News1130. They have never made an attempt to resolve this with us, or address how their debit card machines are programmed for confusion on purpose.
I also visited the store in person to complain, but I got the brush off and told a Business Development Officer from Panago would be contacting me to address this issue. This offer was made after I advised them we were interviewed by the press regarding this issue that very same day. The Development Office also NEVER called back as promised
On August 22nd, 2014, the entire story went public. News 1130 aired the interviews with me and my wife in its entirety. Both on their website and radio. Panago refused comment and the story sparked outrage on the News1130 website and in Vancouver.
The president of BC Restaurant and Food Services Association went on record and said "they’d be well-advised to go back to the more conventional way and return to programming PIN pads with YES tip or NO Tip, not just an option of percentage or dollar amount".
At the time of this writing, not a single person from Panago has reached out to me or my wife. Nor have they publicly commented on how their PIN pads are programmed. This would seem to be an acknowledgement of deceiving the public if they did!
If you choose to do business with Panago, make sure you observe and question your transactions. Dont be bullied into providing a tip because you feel guilted. Perhaps order from somewhere else. We will not be supporting this location any longer, or the chain until they the appropriate changes to their PIN pads so that its easy and clear to understand by all, and that you are NOT forced into providing a tip.
Thanks for reading. you can Google the story for yourself about this location.
The Pizza we ordered was fantastic.
Mark & Paula
As professional in the food industry and a full time Foodie, who hasn't experienced the feeling of finally getting home tired and exhausted, and just wanted to order food from their favorite food palace? We certainly have.
Chans Chinese Restaurant has always been our "go to" place for the quick fix of great food when we are just too darned tired to cook. My wife and I have been loyal customers for 4 years now, both as dine-in patrons, and also as take-out clients. We loved the owner, and he had a certain pizzazz with clients that always made you feel welcomed because he truly did remember all of his clients. His restaurant has been in the community for years and was very successful. Being extremely hands on, from working the cash, delivering food and even working in the kitchen because he may have been short staffed, he never let his ailing health and sometimes poor legs get in the way from making sure everyone was treated exactly the way they expected....valued!
However time has bore its scars an aches and pains, and he finally decided to retire after years of nagging from his wife and customers alike. I use the term 'nagging' in the most loving way possible. It was time for him to enjoy the fruits of his labor and enjoy life. RETIRE! Finally!
Enter the new owner. The long time present day chef of over 10 years. Taking over an empire. Excited I'm sure, and equally as enthusiastic, he had taken over the reigns from the king, who as part of the deal will stay on for 4 months to supervise the transition personally.
During this transition, my wife and I never had one of those moments of wanting to order from our 'go to' place. Nothing more than mere chance really. Finally we ordered, but just after the supervisory transition had expired. Oh oh, we saw a difference already. Lacking the luster of freshness we has com accustomed too, we were surprised when our favorite Sweet & Sour chicken balls arrived soggy and greasy. A gross disappointment to my wife to say the least. Failure #1
Then the second order a few weeks later, and the same scene repeated itself again, but this time the veggies were dated and soggy and lacking the robust flavor they had always had. More importantly, the very smart little thing they had always done over the years was cut a very tiny vent hole in the Styrofoam container containing the chicken, to allow the heat to dissipate and breath so the product didn't cook on itself and sit in a bath of grease was no longer there. That would explain the last two oversight in our previous orders.Failure #2
Ahhhhhh but alas comes the third delivery. Same food order, same results, and disappointingly, another $50.00 gone to the wayside. This time a phone call HAS to be made to complain. Enough is enough. No more being nice and understanding. The learning curve is over.
Long story short, we called and explained our issues with not only about this order, but the previous two. Calmly we explain our frustration and disappointment. We also make it known who we are and how long we have been customers, and that they are on the verge of losing our business if things didn't get fixed. We even made it known we are aware of the change in ownership and that we DO NOT want our money back, we want to see the service and quality of food fixed. I realize that the description of this call sounds argumentative, but it really wasn't.
The gate keeper who was answering the phone, failed to follow golden number 1 rule that the customer, within reason is always right. Rather than ACCEPT responsibility and provide a fresh order to us, goes into a self explanatory tirade of "Its Impossible" and explain the entire cooking process for each order. "It cant be", "you are wrong" and nobody else has complained today"! well Im sorry for that, however my rice taste like dirty tap water and has the consistency of burnt porridge! How is that my problem? Even after tempting her to try and eat it herself, she would not fix or offer to resolve the issue, preferring to take the high road through the entire 15 minute conversation.
With the sound of the dial tone fresh in her ear after we finally hung up in frustration, we have decided that we were done. After four very great years of service, and the hope that perhaps the previous owner will peak in and find this review, we are now on the prowl for a new King. Hopefully this will make its way to his eyes and or ears, and this will get fixed. After working so hard, for so many years, I sincerely hope that anyone who dares to complain about the quality of their order, doesn't come in contact with this Gate Keeper of Unreasoning @ Chans Chinese Restaurant.
In the big picture, there are plenty of restaurants to choose from. Plenty of different types of styles and nationalities to choose from who would gladly have me as a customer. Equally so, there a hosts of owners who truly do appreciate their client and patronage. Sometimes that level of service is lost when one gets too big, or they begin to think they are untouchable. As the patron, I work hard for my money, and I am certainly not paying someone else to give me this type of service at my expense.
You can choose at your own discretion if this how you expect to be treated and where you want to dine.
Mark & Paula
Wanted to try out Pasta Polo for awhile and also had a Entertainment coupon. Went here with the family and another family out of town. I ordered the daily special which was Seafood alfredo (crab, lobster, prawns ) in a white cream sauce with spinach pasta. Tasted very good and the service was spot on. The waitress was very friendly and catered to our families need. ie extra water and napkins. I can not say about the other dishes but my dish was very tasty. I was impressed and would venture back to this fine little restaurant in the near future.
Came here Tuesday with my wife and the food was burned and took forever I hand bacon and eggs just well over coked my wife had the hamburger she said it was tough only a few in here and they all were upset because it took so long must be new owners/
We go to the other Ming and Sing take out locations and are pleased at those locations. This night we decided to try the one near us and were sorely disappointed and had a hard laugh at how poor the food was.
Husband complained of his burnt chicken balls that were full batter then I asked him if he'd like my dry noodles and stale rice to wash it down. AHHHH, this was gross food, even for munchies.
We love our Greek Food and must say this place gives us our favourite kalamari and yummy souvlakis.
A lovely family run restaurant that services authentic souvlakis and full fills my Greek craving every time.We are often served by Angelica, who's quite funny and entertaining.
My mother and I have come to know the owner Alki and he is a true kind Greek. He is accommodating to my mother's gluten allergy and seems to always be working hard in the kitchen.
I'm always sceptical about new places and appreciate reviews from others, keeping in mind that there are always those who seem to take the "half empty" approach.
I can recommend this restaurant for flavourful Greek food and will continue my searches for great dining experiences....
Contrary to the previous post which appears to be written by someone who has a stake in this place, it is below average Canadian Chinese. The sweet and sour pork tasted "gamey". The almond chicken was pretty good and the fried rice - well how do you screw that up? Prawns and broccoli was close to $14 and had 5 medium prawns, undercooked broccoli and no flavour. The chow mein wasn't greasy - that would have at least given it some flavour. I didn't try the other things we ordered but no one was very impressed. They somehwere else.
Ra Sushi has become my new go-to spot in Langley. The service has always been warm, even when we came right before close one night. Sushi rolls are always interesting and taste great. We haven't tried any other menu items, just the rolls but they look good when they come out to other tables.
Highly recommended! Try the DT Roll, Crazy Roll and Crunch Rolls.
Went here for a special occasion and was not disappointed. Read the reviews from other dinehere reviewers and for the most they were spot on. We ordered the sweet and sour snapper, the pad thai and panang curry pork with some white rice as the side dish. Better half ordered the mango alcohol drink which was tasty. All the dishes came out on unique plates. The sweet and sour snapper had a dish shaped like a fish. The panang curry pork came out on a triangle dish. The dishes were well presented and smelled even better. The food was all hot and fresh. Very satisfied with the taste and smell of the dishes. The price for the dishes are a little above the average for thai food, but you are paying for the ambiance and the whole experience. The service was good and attentive for the most part, they can forget small things like water and hot sauce, but to their defense they were busy doing takeouts and serving others. Overall, I was very happy with the restaurant and would recommend to others.
We attended the Langley Red Robin with a party of eleven on a Saturday noon time. It has been a very long time since I have eaten there. Now I remember why. I will not review everyone's meal selection but relate my experience. I initially ordered a pasta dish stating I do not like al dente pasta and asked if they would overcook it for me. The waitress told me that could not be done as all pasta comes to the restaurant already cooked. Huh? I then ordered a prime rib beef dip. Very disappointing. It looked and tasted like prepackaged, precooked, and pre portioned packages that were simply reheated. The dip came in a very small bowl and the fries were not that good at all. I doubt if there was a half of a potato worth of wedges upright in a bowl. My wife ordered the grilled ham and cheese saying it tasted greasy and must have been passed over the grill from a great height. Credit where credit is due and our wait staff were on top of things although I am wrestling with the idea of precooked pasta being used. I won't blame them for the food quality or portions. I walked by the entrance doors two or three times, chasing my grandson trying to teach him that it is not OK to run around in a restaurant. I observed large crowds of people waiting in the lobby and on the outdoor entrance patio, yet there were a lot of empty tables and booths. The whole concept made me think it was a place to graze, get in-get out and food was secondary to them. One last thought. I understand that noisy restaurants are the current trend and they lived up to that. Hard to have a conversation with anyone not sitting right next to you. I guess it will be a long time before I go back again.
Great bread bakery but a little hefty on the prices but like all specialty shops they get a loyal following. Their desserts are good too but the same complaint with the bread products. It's nestled in downtown Langley close to many shops and bus stops, would I go again; not likely because the prices are too steep but the products are homestyle made.
My fiancé and I go to this restaraunt regularity. We love it. The food is good, the service is great and friendly. We always have a good experience when we dine there! My fiancé is very fussy on how he likes his food cooked, and this restaurant is happy to accommodate. We always are treated with a smile, no matter how busy they are. The servers always treat my fiancé with respect. As apposed to some places , as my fiancé has C.P. And some people think that means because his body doesn't work well, that his brain doesn't either. I lve this place.
Had the lunch buffet. Several veggie dishes, a couple of meat dishes, naan, and salad section. The veggie dishes were all OK, not great but not bad. The meat dishes were mostly sauce. The naan came out charred black, not at all appealing; despite this they couldn't produce enough to keep up with the customers.
I really love Indian food, but this wasn't good enough to come back for, unless it were a few bucks cheaper.
Now I remember why I do not go there often. Ordered the steak sandwich med rare, arrived well done , fries burnt and tasted of old oil. Coffee was good. Should have commented but was with a group and I wasn't paying. Others mentioned portion sizes seemed to have shrunk.
Too many other choices in the Langley area, won't be back .
My family is picky eaters and all were happy with the quality of food and excellent service. In fact, other Denny locations can learn from this franchise as it was clean and very good value. We would hit it more often if there was not the cursed GEB toll bridge from Langley to our community. The nachos were great and everyone gave it two thumbs up.....
Found this place through the internet and went to try it our with family. Absolutely enjoyed the AYCE lunch buffet. Their butter chicken tasted a bit different, but wonderful! A very good mixture of spices makes all the dishes stand out differently, There is also Tandoori Chicken and Goat curry. Veg Samosas cannot be missed. The restaurant and washrooms are very clean, and service is very good and friendly. We came back two days later, and will become one of their "regulars."
Dot's reminds me of forgotten neighborhood cafes. That is good in this case. Menu items are inexpensive which is of course different than cheap. A nice family run business, where all staff are friendly. It is a bright, clean place where people genuinely seem to enjoy the selection. We often stop in for breakfast and once in awhile for lunch. Better than a lot of the chain joints that abound these days. If you are looking for trendy though, don't go. It can be hard to find a seat sometimes.
I went here on my birthday for a casual but fun Mexican cuisine experience. I've been here several times before. Here are some tips to set up your expectations for if you do decide to venture here:
1) Don't expect any sort of standard service from this place. They will ignore you, forget about you, purposely avoid walking by your table, and not offer refills on your beverage
2) Order as soon as you can (that is if you even decide to go here, which you shouldn't) as it will take over 20 mins before they will take your order and then even longer for you to get your food (between 30 mins to 60 mins)
3) Expect when you DO get your food, that it won't be good, authentic or tasty.
4) There are NO refills on the chips and salsa that you get, and you will only get enough for a few chips per person with what does come. This has been recently made smaller since they changed their menu and upped their prices.
5) The English of most of the staff is broken, and it can be difficult to communicate health inquiries and allergies.
6) They recently raised their prices, so if you had remembered this place fondly for good portions and good value, forget this and go in expecting less for more.
Now my experience:
I have a raw tomato allergy, but have successfully eaten here multiple times without any problems. I usually always order the fajitas, I just ask for a few substitutions to accommodate. This time, not only did the food take a really long time when we went there when there weren't many other patrons, but it was terrible and they put tomatoes in my chimichanga, despite me advising of this and stating that it will make me very sick, and potentially die. I told the server that I would not be paying for the meal, as it was inedible and after waiting for over 30 mins to get our entree, I didn't want to wait any longer for it to be remade. The server said he would send over his boss, which I was fine with. The server came back, after obvious conversations in Spanish with him and advised me that the boss (read bartender) was too busy to come by and talk to me. To me that's a big **** you to a customer. It shows lack of respect and made me feel even less valued as a client who had dined there several times before. My boyfriends meal was okay, but definitely not up to the quality that we are use to, as his chicken quesadilla was more of a cheese one. When we left we weren't told good night, or sorry or anything, we were flat out ignored. It was like we weren't even there.
I will NEVER go back here again. I refuse to be treated rudely when I am paying for a meal. If you want to go for Mexican, go a few doors down to the other Mexican restaurant. They are only open until 8 though, so plan accordingly.
I have been going to this place pretty regular every time I am in Langley. The special rolls that Sushi Chef Alex makes are too good to miss. The Volcano roll with salmon, The Happy Mango roll with salmon, the beef teryaki, the bento boxes with sashimi, I have tried a lot of the menu and have never had a dissapointment.
The restaurant is impeccably clean and the service is efficient and friendly. It is good to see they just won the Best of the Best Sushi Award in Langley. Congratulations ! you will see me again very soon.
I love Hirame .I always tell everybody how good it is and how I won't go anywhere else because Hirames quality has spoiled me.Well this evening I had ordered take-out for four of us. We bring it back home and 2 items are missing, the tempura and gyoza. We get a call from hirame recognizing their mistake and we got 2 miso soups to compensate, but had to go back to get it. As I was eating my salmon sashimi I felt bones. I took it out of mouth , it was 2 pin bones in my salmon. Very disappointed! I have never had that at any sushi restaurant before and I wouldn't expect that from Hirame. I called to let them know I was upset about it and they offered me 2 extra pieces of salmon sashimi next time I order. In short..it feels like their busyness is taking priority and they are not focusing on quality.I don't think I'll be going back for awhile and its too bad because its been great other than this time.
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