We got there on a sunday at 11:10am and the waiter told us if we ordered not the regular deal breakfast for $5.99. Then we would not know when our food would be done if we ordered on the menu.
So we waited till 11:45am and still wasnt ready yet, then went to the back and checked and the order would take another 20 mins.
So it looked like they didnt even start the order so we leaved the place right away.We waited for so long and the server even made us to pay our coffee!! "I mean really" what's wrong with this restaurant.
Looks like we had a a bad experience so we will never go back again :(
We were looking for some place different to take my mother-in-law for dinner for Mother's Day. We began looking and found Indian Affair. Thankfully we made a reso ahead of time on a Saturday night as it was busy both in the seating of the restaurant and the takeout offers.
We ordered the rice with peas, garlic family size nan bread, chicken tikka masala, okra masala, aloo gobi and prawn vindaloo. After ordering we received complementary popadum. Everything arrived together and the flavour was yummy. We asked for medium to hot and found that we could easily add additional hot-sauce to it. The portion size was good and with 5 people eating there was enough to take leftover.
All staff we encountered were every friendly. I rated the service 3 only because we found we had to flag the servers down to have water refills and ask for other things. This could have been since they were busy.
We would gladly return here in the future, hopefully for the buffet. This restaurant has on-line coupons. Just print them off and bring with with you. We used a $8.00 when you spend $40.
If you were excited and waiting for the long overdue arrival of the Denny’s restaurant chain to come to downtown Langley, the wait is over. But sadly this wait comes with a huge disappointment at the new Willowbrook location.
Gone is the quick service you have come accustomed to and service with a smile. Now the wait is pretentious and long and seems as though the corporate office has decided to try and take the classic Denny’s atmosphere to the tapas, mid-level dining level. Falling very short of this goal on an epic level, its quite clear that Denny’s came to this location to try and save the previous restaurant (which they have partnered with 50/50 in the same location) failures and debts, and have decided to share the same kitchen to produce foods for two different restaurants from within one. Perhaps this is where the confusion and delays come from within the kitchen, resulting in long delays in food delivery and incorrectly made orders.
In our case (dinner for 2), our dinner order was simple. Avocado Chicken Caesar Salad for me, and Double Cheeseburger with NO onions, No pickles and EXTRA bacon, which by the way came with the option of (3) different options for cheese on your burger. To begin with, we selected the following appetizers: Cheese Sticks and Onion Rings. Lets review.
Please remember the following while reading this review, “Baby highchair seat”. We will come back to this later on in the review!
1- The deep fryer’s temperature was set too high in the kitchen resulting in burnt batter exterior and cold cheese interior. When the cheese should have been gooey warm and dripping when cracked in half, it was a solid cold piece of cheese. The cheese sticks were also provided by a professional frozen food company (GFS or Sysco), and definitely not homemade. Took 28 minutes to arrive with 5 other patrons in the restaurant.
Delivered Result: FAIL
2- Avocado Chicken Caesar Salad came with four (4) wedges of Avocado. Little bit more brown than I would have liked after being exposed to the air without proper lemon preparation, but still palatable.
The chicken was chargrilled, but not cooked evenly throughout resulting in cold spots and uneven cooking. Definitely pre-cooked and warmed on the grill to order.
3- Caesar Salad. The quantity of lettuce was more than expected, which matched the amount of dressing. Far too much dressing which left the salad unbalanced and forcing the person eating it to search for something cool to drink to ease the ensuing garlic mouth burn. You do not want to be eating this salad at this location if you have any romantic moments planned within the next 8-10hrs.
Delivered Result: FAIL
4- Double Cheeseburger with No Pickles, No Onions and EXTRA Bacon right? Guess what arrived, and remember to keep in mind there were only 5 other patrons on the Denny’s side of this restaurant which shares its location with another tapas restaurant?
Double cheeseburger WITH Onions and Pickles and NO extra bacon! Really. Com’on folks. This is what we waited for 40 minutes for? So not acceptable and the decision of never returning to this location was now made.
After calling the manager over to address the issue because our server (Kiran) disappeared and couldn't be found and never stuck around long enough to ask us if we had any problems with our order after it had been delivered, we explained the issues with our order to him. Before walking away with the improperly prepared order after waiting 40 minutes (I did say that already, but it should be mentioned again, 40 minutes!) He then turns to me before leaving and asked if my dinner tastes good? Tastes good Im thinking? Really!! I have had my order for 3 minutes and you actually think I have had the time or the inclination to begin eating my order while my companions order is being whisked away? GGgeeesh, with oversights like this, its no wonder this experience is beginning to be painful.
Five (5) minutes later, the deconstructed burger arrives back at the table with a side plate of bacon. Great fix, quick turn around time. But wait, its not over. Remember what I had mentioned about how this burger came with 3 different options of cheese? Well the option of what cheese was wanted for this burger was never asked or even provided. This oversight by the manager would match the lack of training or server had which had now asked how my dinner tasted.
Delivered result: FAIL
OK! remember that babyseat high chair I mentioned at the top of this review? Well here goes nothing.
When we were seated 70 minutes earlier and now leaving the restaurant, a couple who felt it necessary to let their crawling child roam the isles of the restaurant and visit other table (EEeewwww, dirty floors and carpet) were provided a highchair for their stay. With this courtesy, always comes its downsides. The usual food spillage and crumbs all over the floor when the child becomes bored with food for the moment or decides to have a cranky temper tantrum. No big deal and comes with the territory, not only for the patrons of the restaurant, especially Denny’s, but for the staff who then have to clean up and remove the highchair and perhaps clean the floor with a quick pass of a mop or vacuum. Apparently clean and tidy house keeping is not in the repertoire for this location. The mess, the chair and the food on the floor sat 8 feet from us for the entire duration of our 80 minute stay and not one person ever acknowledged the disarray or chose to deal with it by removing the lovely eye-candy from my immediate and very obvious view. Again, not very busy (5 patrons) and no excuse for this. It makes me nervous and makes me wonder, if the management team is displaying this type of behaviour in the front of the house, what kind of food safe practices are taking place in the back of the house and out of view by customers? Lazy is lazy no matter how you decide to manage your staff.
Desired Cleanliness Result: FAIL, FAIL!
All in all, this location is great….if it were operated correctly and professionally by a competent management team and if Denny’s put some distance from itself and the previous failed restaurant. The shared kitchen from a costs perspective is a great financial decision, and I get that. But it cant deliver the same service that loyal Denny’s fan have come accustomed too with extremely slow delivery times and subpar food orders being executed from the back of the house, supported by lazy management. Gotta pick up the pace folks. Its Denny’s, not the 4 Seasons.
Additional training to servers is required, and should also include putting someone on the pass to perform quality control on orders BEFORE they go out to the guests.
In closing, wait times are far too long, the Denny’s ambiance is missing from being the bright, dinner type atmosphere to the dark and gloomy tapas style neighbourhood pub. If you were looking for the famed style 24hr breakfast style dinner, then you ought to take a pass here. It has lots of work to do before getting there and new fresh new coat of bright paint!
Visited April 2015
Used to eat here a couple times a month and the sushi was ok. Nothing amazing but it satisfied my hunger when I forgot my lunch at work. They recently renovated and new owners/management took over in the last week or so. Ordered take out Monday at 6pm. Dynamite roll, deep fried California roll, yam tempura roll NO sesame seeds and Wild avocado roll NO sesame seeds. I arrive to pick up my food and the lady tells me she put sesame seeds on it all, so I said that isn't what I wanted, she said 'oh well' so I explain I'm intolerant to sesame seeds and would rather not have and she didn't say anything. Fine, I guess I'll scrape then off I exclaim. So I'm paying and didn't tip (obviously) and she scoffs at me. I then asked for extra soya sauce and she just threw 1 packet on the counter and walks into the back. Ummmm okay. So at this point I am pretty upset and already decided I will never return here. Then I get home to enjoy my sushi with my partner and I get one bit into the yam tempura roll and there's a ROCK yes a ROCK in it. I almost broke my tooth! I called to complain but was ignored and hung up on.
I will never return again and will be telling my friends and family to never eat here again. I'm absolutely appalled at the customer service here
Tried this pizza for the first time, live close and thought i would try it. Glad i did it is awesome. So much cheese and the crust is so good. Price is higher but you get what you pay for. Use to get the cheaper pizza will never go back to that pizza as long as this place is around.
We found the side room, where the noise level was reduced. The main pub area is very popular and there are lots of TVs showing sports. The side room was also filling up during our stay. We ordered a meat pie and a bison burger, both meals very enjoyable. The service was friendly and fast.
Honestly, we've been to many sushi restaurants and this was by far one of the worst. The food wasn't horrible but it was "meh". Nothing fantastically flavourful, just a whole lot of mayo and cheap ingredients. They think that they will give you more in a roll and skip out on quality that it will make you happier, but that is far from it.
The price was way over for Langley and for AYCE in all of Vancouver, Richmond and Surrey.
The ambiance is really poor and dirty, there were finger marks all over the windows......(it's called Windex and about 60 seconds of an employee's time).
We were not happy and unfortunately not going here again, will need to travel all the way to Vancouver to get good Sushi.
i found it one day walking by and i decided to go in and it was the best. i really like the food and the atetion they give you as soon as you walk in. the ambience is not so good but for what it's worth i think its really good, just for a meal and chat nicely with friends i think, must go.
We have ordered several times as well as called and popped in for pick up. The staff is always friendly. We have allergies in our home which makes dining out somewhat difficult for us. Mr. Choo's makes it right the first time everytime!! We highly recommend it for any family. It's our go to place in Langley.
Great discovery close to home! We went late week night for dinner. We were welcomed right away, followed by green tea and water. Their special salad rolls were very good and the main dishes so tasty!
There was not much ambiance, but we were there to eat and chat, which was perfect.
Will definitely go again.
My husband and I headed out to try eighteen27 in Fort Langley only to find it closed on New Years Day. On a whim we headed across the street to Beatniks Bistro and were very pleasantly surprised. Everything on the menu sounded so amazing. I wanted to try everything and told our server, Megan, we couldn't decide what to order. I'm so glad we let Megan order for us. Her suggestions for appetizer, entrees, and dessert were phenomenal! First we had the smoked tuna carpaccio which was delicious, then the heavenly butternut squash stuffed ravioli and succulent seared scallops with bacon lentil ramoulade and cauliflower puree, and finished with the most amazing cranberry bread pudding for dessert. It was so great we wanted to go back the next day for breakfast, lunch, and dinner. I'm still craving the ravioli! Best dinner out we've had in a long time.
I have fast food about once every 2-3 weeks and Wendy's is my choice usually due to allergies. This Wendy's is closest to my house but I avoid it because of consistent quality issues. I have complained several times and nothing has been done. The fries taste wrong, not sure why, but on-going problem. I try to avoid going to this location but was coming home from home in Christmas shopping burn-out 7:30pm on Saturday night and it is right on the way. Service was quite slow although there were not many people in restaurant and only 2 cars ahead of me. I got a cold burger with a dried overdone piece of meat and a small frosty. NEVER order fries. I live within a mile of the place and got home quickly so there is no excuse. Calling and complaining does no good cause I still had to eat the overdone cold burger. Please get this fixed!!!!!!
I have been coming here for years for the all-you-can-eat menu. The food is always fresh and compared to other AYCE the value for the quality is amazing.
Don't be intimidated by the small space. The menu is limited but the quality is good. I always bring different people here and am never disappointed.
If you like sushi, this is the place. Don't expect and of the fancy, complicated rolls in the AYCE menu but it will be fresh and you won't be sorry.
The salad bar is quite simple, but also adequate. We ordered the pepper steak stir fry and poached salmon. Both came quite quickly and were hot and delicious. The server was friendly, advised us when the food was coming, and made sure we were enjoying the meal. We found the decor to be relaxing, and liked the wall pictures. The restaurant was quite full, with clientele from babies to seniors.
Unfortunately this restaurant needs a lot of work. Value is very poor, food is mediocre and portion size is small for amount charged. The manager is lazy and certainly isn't welcoming unless you are consuming alcohol. Service is extremely slow you can wait up to 20 minutes for someone to acknowledge you are at a table.
I have no idea what the deal is with the previous poster. But, I say all you need to do is hit "0" for percentage or amount! It's not rocket science. I have seen this tons of times at places and that's what I do. New 1130?!! hahaha - did they really care and if so - slow news day? Some people need to get a life.
On August 20th, 2014 my wife and I ordered delivery from this location, and upon delivery at our home, the debit machine was programmed by the franchisee to force you to tip the driver. Although the location manager denies this. Rather instead offering a poor excuse about how you can work around the options provided on the PIN pad.(Funny, the delivery person said there was no workaround) None the less, its programmed in a passive aggressive way in order to confuse you and guilt you into tipping the driver over and above the $3.50 delivery charge the Panago charges and says doesn't go to the driver (Then where does it go?). We complained to the call center immediately and requested a manager from the head office to call us regarding this scam. No call was ever returned.
On August 21st, 2014 we called the call center again and asked to have a representative from Panago Head Office call us. They did not return our calls.
I then contacted News1130 and reported our story to the media. We were both interviewed for the story, and also made it very clear that Panago has not responded to our requests for a call back. Panago went on to refuse comment or return the callback request to News1130. They have never made an attempt to resolve this with us, or address how their debit card machines are programmed for confusion on purpose.
I also visited the store in person to complain, but I got the brush off and told a Business Development Officer from Panago would be contacting me to address this issue. This offer was made after I advised them we were interviewed by the press regarding this issue that very same day. The Development Office also NEVER called back as promised
On August 22nd, 2014, the entire story went public. News 1130 aired the interviews with me and my wife in its entirety. Both on their website and radio. Panago refused comment and the story sparked outrage on the News1130 website and in Vancouver.
The president of BC Restaurant and Food Services Association went on record and said "they’d be well-advised to go back to the more conventional way and return to programming PIN pads with YES tip or NO Tip, not just an option of percentage or dollar amount".
At the time of this writing, not a single person from Panago has reached out to me or my wife. Nor have they publicly commented on how their PIN pads are programmed. This would seem to be an acknowledgement of deceiving the public if they did!
If you choose to do business with Panago, make sure you observe and question your transactions. Dont be bullied into providing a tip because you feel guilted. Perhaps order from somewhere else. We will not be supporting this location any longer, or the chain until they the appropriate changes to their PIN pads so that its easy and clear to understand by all, and that you are NOT forced into providing a tip.
Thanks for reading. you can Google the story for yourself about this location.
The Pizza we ordered was fantastic.
Mark & Paula
As professional in the food industry and a full time Foodie, who hasn't experienced the feeling of finally getting home tired and exhausted, and just wanted to order food from their favorite food palace? We certainly have.
Chans Chinese Restaurant has always been our "go to" place for the quick fix of great food when we are just too darned tired to cook. My wife and I have been loyal customers for 4 years now, both as dine-in patrons, and also as take-out clients. We loved the owner, and he had a certain pizzazz with clients that always made you feel welcomed because he truly did remember all of his clients. His restaurant has been in the community for years and was very successful. Being extremely hands on, from working the cash, delivering food and even working in the kitchen because he may have been short staffed, he never let his ailing health and sometimes poor legs get in the way from making sure everyone was treated exactly the way they expected....valued!
However time has bore its scars an aches and pains, and he finally decided to retire after years of nagging from his wife and customers alike. I use the term 'nagging' in the most loving way possible. It was time for him to enjoy the fruits of his labor and enjoy life. RETIRE! Finally!
Enter the new owner. The long time present day chef of over 10 years. Taking over an empire. Excited I'm sure, and equally as enthusiastic, he had taken over the reigns from the king, who as part of the deal will stay on for 4 months to supervise the transition personally.
During this transition, my wife and I never had one of those moments of wanting to order from our 'go to' place. Nothing more than mere chance really. Finally we ordered, but just after the supervisory transition had expired. Oh oh, we saw a difference already. Lacking the luster of freshness we has com accustomed too, we were surprised when our favorite Sweet & Sour chicken balls arrived soggy and greasy. A gross disappointment to my wife to say the least. Failure #1
Then the second order a few weeks later, and the same scene repeated itself again, but this time the veggies were dated and soggy and lacking the robust flavor they had always had. More importantly, the very smart little thing they had always done over the years was cut a very tiny vent hole in the Styrofoam container containing the chicken, to allow the heat to dissipate and breath so the product didn't cook on itself and sit in a bath of grease was no longer there. That would explain the last two oversight in our previous orders.Failure #2
Ahhhhhh but alas comes the third delivery. Same food order, same results, and disappointingly, another $50.00 gone to the wayside. This time a phone call HAS to be made to complain. Enough is enough. No more being nice and understanding. The learning curve is over.
Long story short, we called and explained our issues with not only about this order, but the previous two. Calmly we explain our frustration and disappointment. We also make it known who we are and how long we have been customers, and that they are on the verge of losing our business if things didn't get fixed. We even made it known we are aware of the change in ownership and that we DO NOT want our money back, we want to see the service and quality of food fixed. I realize that the description of this call sounds argumentative, but it really wasn't.
The gate keeper who was answering the phone, failed to follow golden number 1 rule that the customer, within reason is always right. Rather than ACCEPT responsibility and provide a fresh order to us, goes into a self explanatory tirade of "Its Impossible" and explain the entire cooking process for each order. "It cant be", "you are wrong" and nobody else has complained today"! well Im sorry for that, however my rice taste like dirty tap water and has the consistency of burnt porridge! How is that my problem? Even after tempting her to try and eat it herself, she would not fix or offer to resolve the issue, preferring to take the high road through the entire 15 minute conversation.
With the sound of the dial tone fresh in her ear after we finally hung up in frustration, we have decided that we were done. After four very great years of service, and the hope that perhaps the previous owner will peak in and find this review, we are now on the prowl for a new King. Hopefully this will make its way to his eyes and or ears, and this will get fixed. After working so hard, for so many years, I sincerely hope that anyone who dares to complain about the quality of their order, doesn't come in contact with this Gate Keeper of Unreasoning @ Chans Chinese Restaurant.
In the big picture, there are plenty of restaurants to choose from. Plenty of different types of styles and nationalities to choose from who would gladly have me as a customer. Equally so, there a hosts of owners who truly do appreciate their client and patronage. Sometimes that level of service is lost when one gets too big, or they begin to think they are untouchable. As the patron, I work hard for my money, and I am certainly not paying someone else to give me this type of service at my expense.
You can choose at your own discretion if this how you expect to be treated and where you want to dine.
Mark & Paula
Wanted to try out Pasta Polo for awhile and also had a Entertainment coupon. Went here with the family and another family out of town. I ordered the daily special which was Seafood alfredo (crab, lobster, prawns ) in a white cream sauce with spinach pasta. Tasted very good and the service was spot on. The waitress was very friendly and catered to our families need. ie extra water and napkins. I can not say about the other dishes but my dish was very tasty. I was impressed and would venture back to this fine little restaurant in the near future.
Came here Tuesday with my wife and the food was burned and took forever I hand bacon and eggs just well over coked my wife had the hamburger she said it was tough only a few in here and they all were upset because it took so long must be new owners/
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