Rockford is a stylish new casual dining experience, dedicated to offering a unique and delicious menu full of globally inspired cuisine, together with great service.
What a great first impression! Fabulous decor . From there Down hill! EXPENSIVE MENU .
We noticed how loud the music was and asked for a table far from a speaker. Still very loud.Waitress was prompt ,we ordered 2 coffees, one tea, 3 waters. One coffee was missing and she said she would be right back.Tea was served in a funky teapot , Tea- way over steeped and no way to remove tea leaves , should have ordered new one. Ordered meals [reminded about missing coffee]waited , waited, waited . Had to eye ball waitress she finally came with my over roasted terrible coffee. SUPER GREAT PRESENTATION OF ALL 3 MEALS .Meal one [wrong soup] meal 2 [cold fries] and over cooked burger & dry bun. ate part of burger , fries finally arrived.Not onced did waitress ask anyone how their meal was , nor any apologises for screw ups. Manager ......wake up and taste your food , check on service.
What a disappointment . No tip. Will not come back!
RATING 3/10 fair
After working in Langley for nine years, lunch time begins to get mundane so my co-workers and I were ecstatic at the idea of a new restaurant opening up just minutes away from our location. My wife and I and two friends decided to try it out on a Saturday night.
Upon arriving at the door the hosts were very nice and friendly, and asked for how many and if it was our first visit. One host actually explained to us what the restaurant was known for and informed us that the ``wok dishes`` were her favorite. She than asked us if we prefer dining or lounge, once we responded with lounge she put the menus back on the shelf and said its self-seating and pointed us towards a busy lounge. We would have liked to been sat with the menus at very least so that we could have something to look at while waiting for our waitress to come. We waited for the waitress to come for at least 10 minutes. There seemed to be only two working in the lounge and this seemed to be overwhelming for both, as we looked around we noticed many tables with empty drinks and dirty plates. This was an ominous view of how the rest of night would go.
The waitress finally noticed us and did apologize for the wait; she proceeded to take drink orders and said she would be right back with some menus. She returned several minutes later with menus but no drinks. About 5 more minutes passed and we could see our beers and my wine sitting at the bar. Once we did receive our drinks minutes later by a different server, we asked if we could order some appies to which we were told she was not our server and she would call her over. She too apologized for the delay and left. Some time passed and our server came back again apologizing and took our appy order, we than asked to place our dinner order as well and one more round of drinks. Our round of drinks came very fast this time, unfortunately the server never came back to clear the glass wear from the first round and we were left with clutter on our table.
Our appies were okay, we ordered the squid which was soggy and the edamame that was far too salty. Our server was nowhere to be found and about 20 minutes later after we were sitting with dirty plates and glass wear she came by. At which point all four of us were very disappointed and mentioned to her that the level of service up to than had been poor. She again apologized and said she would grab her manager. We waited for at least another 15minutes when a male approached us while we were just about to dig into our entrees and he apologized and mentioned that he would take care of some appies for us and a round of drinks. The entrees were a good portion size, however the flavor profiles were not as aromatic as we had expected for the Asian influenced cuisine. My wife had the Mumbai Chicken and she ended up eating only the chicken which she salted herself to get some flavor, I had the ribs which came with Asian slaw that was mushy and not very tasty at all, the ribs were fall off the bone but the flavor profile just didn’t work, they were a cross between Chinese sticky ribs and BBQ sauce. Our friends both had the mushroom chicken that looked like hospital food! It was a chicken breast placed over some mash potatoes and a creamy runny mushroom sauce with some under cooked broccoli lining the bowl- it was offensive to all senses.
We threw away majority of our meals and asked for the bill. To add insult to injury we noticed nothing was taken off by the manager that spoke to us! Upon watching him we noticed that he was talking to people in the lounge and at the bar and noticed him drinking as well. We were appalled, paid our bill our full bill and left. Overall ambience was good, music was at a good volume but the restaurant itself looked too similar to Moxies. The food was horrible, and the service including the management was just horrible, because of this I will never go back.
Like I said in the title, it was okay, but nothing special. It didn't have that "wow factor". It wasn't extremely horrible, but it wasn't anything that would separate itself from the other chain restaurants. Ironically, it reminded me exactly of Moxie's (and not because it's in their old location).
To begin with, the menu was sort of plain. It had your standard hamburgers, salads etc. Nothing interesting except for the new header called Wok. I asked the server what Wok was and she gave me a blank stare and said "Oh, it's like umm...(made a hand movement as if she was flipping a pan) in the pan". So I figured it was similar to a stir fry. I opted to try the szechuan beef while my wife had the salmon spinach salad.
Upon arrival of the food, the portions looked extremely small. My szechuan beef Wok had a cup of rice, beside some sauce topped with the 'beef'. I guess I was expecting some nice beef tenderloin strips like you would have at some Asian restaurants, but instead, I got deep-fried beef strips cut up (similar to chicken strips). My wife's salad was just a salad, can't really say anything about that...
The service was okay. I'll give her credit, she did warn me that my meal was spicy. But aside from that, she lacked personality and when asking her certain questions she just gave me that blank stare.
With regards to ambiance, they didn't change much of the interior. Some booths were removed, which opened the place up, but other than that, I think they were on a tight budget.
Overall, it was okay, it had nothing that would make me want to come back here. It was just a standard chain restaurant trying to compensate for their food/value by having the servers dress in skimpy clothing.
Despite the previous poor reviews, we quite liked the food last night!
It was a quiet/slow night so our service was good. Our waitress was pleasant and helpful. We ordered the prawn tacos to start which were awesome! I didn't know how the chocolate bacon would work in them, but turns out it was perfect. My partner had the soup/salad/half sandwich and enjoyed each part. He did mention the salad bowl was very awkward to eat out of, but the soup was really good apparently. I had the portabella burger and 1/2 salad 1/2 fries. The burger was ok, but not amazing. The bun was nice and I think a regular burger would be great here. The fries were really good, stayed crispy and warm for a long time. The house salad was really good, but the bowl was an issue here too. We both thought the food was spicier than expected, but that's not a bad thing in our books.
The atmosphere here is nice. It's a big open restaurant with darker lighting. It was mostly empty when we were there, but I could see if being packed and lively on a weekend or game night.
Overall we were pleasantly surprised and will be returning.
I have dined at Rockford Langley four times with different groups of people. We have always gotten poor service and when asked about the spice of one dish we were grossly miss informed. The food has always been hit and miss, good one day and horrible the next. When we attended the grand opening we were seated beside the kitchen to have a very rude and angry Executive Chef yelling at everyone that came by him. It was distracting and horrifying, I felt bad for the poor waitresses. I have also dined at the North Vancouver location three times and even though it was always very slow, I was still left waiting for my lunch. And each time a new General Manager introduced himself to me. Same with Langley, which answers the question of why they are so inconsistent. The concept is ok but the execution and quality is not there. I have given Rockford too many chances only to be let down time and time again. I honestly would not go back again, especially with other great restaurants in the Langley area. Sorry Rockford!
I'm skeptical of food quality and value when dining at a chain, but we were hungry from Christmas shopping and we didn't have to move the car (high praise I know).
They've done a nice job on the renos, the decor is chic and inviting, the booths provide some privacy and the different heights and layers help with noise.
We had share plates, here's the hit and miss. Prawn gyoza was very good. Too bad the server didn't take time to explain the three sauces that were placed alongside. The prawn tacos with chocolate bacon were odd to say the least. Chipotle mayo was overpowering and the bacon thing just off putting, especially because it was rather soft ( not crispy like you would expect). Lastly the wok broccolini, way too much chili, we couldn't finish it, but downed two glasses of water! Best part of our lunch experience was the super cool teapots, just order one for fun.
I did scan the wine list and for dinner, that will need LOTS of work. PS. Rockford, not paying $51 for Kim Crawford Sauv Blanc, it's $21 at LDB. give me more choice and better value, we may return.
Although we hardly need another chain restaurant in Langley, this one does offer some great alternative menu options, and a fantastic bar and ambiance.
Offering an asian/wok theme, there are some fantastic menu items such as the Prawn tacos with chocolate bacon, Kung Pao chicken, and Szeschuan beef. The bar side is our favourite, as it offers a great vibe, and the decor is modern and cool. The current GM does a fantastic job at making everyone feel welcome.
If you are looking for dinner out in Langley, add this to your list of places to try, it's on par with Milestones or Earls and offers some great menu items. Prices are around the same as well.
The Moxies was better but not by much. Sorry Rockford, bring some excitement to your food. The whole restaurant team should go out to the Town Hall up the street and see the food they put out. It looks exciting and tastes great and is at a great price point.
I am baffled at the previous reviews.
We have been to the Rockford Grill many times since they opened up and love it!
I'll admit it wasn't as smooth when they just opened- but it's a brand new restaurant. New staff to train, new cooks, and probably pretty nervous people all around! I'm not a big fan of the lounge as I prefer a quieter dining experience, but the total feel of this place is cozy. Love the lighting! I almost want to curl my feet up under myself and stay a while (exp. with those $4 glasses of wine!)
As for food - I guess that's pretty subjective, but the prawn tacos and that salmon spinach salad (OMG) is what brings me back again and again. If you love sushi - you'll love this salad. I call it my 'sushi in a bowl' with the almost-sashimi salmon, ginger, and wasabi dressing? Yummy!
If you haven't been - go.
If you have been and were less than impressed- give them another shot now that they've had over a month to work the kinks out!