I have no idea what the deal is with the previous poster. But, I say all you need to do is hit "0" for percentage or amount! It's not rocket science. I have seen this tons of times at places and that's what I do. New 1130?!! hahaha - did they really care and if so - slow news day? Some people need to get a life.
On August 20th, 2014 my wife and I ordered delivery from this location, and upon delivery at our home, the debit machine was programmed by the franchisee to force you to tip the driver. Although the location manager denies this. Rather instead offering a poor excuse about how you can work around the options provided on the PIN pad.(Funny, the delivery person said there was no workaround) None the less, its programmed in a passive aggressive way in order to confuse you and guilt you into tipping the driver over and above the $3.50 delivery charge the Panago charges and says doesn't go to the driver (Then where does it go?). We complained to the call center immediately and requested a manager from the head office to call us regarding this scam. No call was ever returned.
On August 21st, 2014 we called the call center again and asked to have a representative from Panago Head Office call us. They did not return our calls.
I then contacted News1130 and reported our story to the media. We were both interviewed for the story, and also made it very clear that Panago has not responded to our requests for a call back. Panago went on to refuse comment or return the callback request to News1130. They have never made an attempt to resolve this with us, or address how their debit card machines are programmed for confusion on purpose.
I also visited the store in person to complain, but I got the brush off and told a Business Development Officer from Panago would be contacting me to address this issue. This offer was made after I advised them we were interviewed by the press regarding this issue that very same day. The Development Office also NEVER called back as promised
On August 22nd, 2014, the entire story went public. News 1130 aired the interviews with me and my wife in its entirety. Both on their website and radio. Panago refused comment and the story sparked outrage on the News1130 website and in Vancouver.
The president of BC Restaurant and Food Services Association went on record and said "they’d be well-advised to go back to the more conventional way and return to programming PIN pads with YES tip or NO Tip, not just an option of percentage or dollar amount".
At the time of this writing, not a single person from Panago has reached out to me or my wife. Nor have they publicly commented on how their PIN pads are programmed. This would seem to be an acknowledgement of deceiving the public if they did!
If you choose to do business with Panago, make sure you observe and question your transactions. Dont be bullied into providing a tip because you feel guilted. Perhaps order from somewhere else. We will not be supporting this location any longer, or the chain until they the appropriate changes to their PIN pads so that its easy and clear to understand by all, and that you are NOT forced into providing a tip.
Thanks for reading. you can Google the story for yourself about this location.
The Pizza we ordered was fantastic.
Mark & Paula