Taken from website:
Olive Garden’s Culinary Institute of Tuscany, located in the heart of Tuscany, Italy in a restored 11th century village, is where Olive Garden’s chefs learn the secrets of great Italian cooking - like how to combine fresh ingredients - to create authentic Italian dishes that you’ll enjoy sharing with your family and friends.
One of my least favourite places to eat! The chefs must bee soaking poweder in the back, is so stale about the food that you can't help but feel the same. They not only makes a mockery of Italian food, but also charge prices like it is an actual genuine Italian restaurant. I was there because | was meeting someone, other than that wouldnt go to this restaurant. Friday night was Lover's Night for us, and even Olive Garden couldn't ruib it with their unappealing waitstaff and lack of quality food.
So we went to the Oliver Garden last month to try it again.
The first time wasn't a good experience let me tell you about that one.
We, like others wait the usual hour to get seated not really a problem. We all order our food and appetizers and get our salads and such. Then, as everyone but me is getting their main meals the waitress comes to me and says "I'm sorry but we ran out of your pasta this afternoon would you like something else?". Without bring me a menu so I could decide on something. Now I looked over to the rest of the table and they have all of there food. Now that would be nice if she had told me a half hour before or say right after we had ordered so I could make another choice and eat with everyone else but no I would have had to wait another 20 min to eat at best. So long story short we were not impressed and called the manager over to complain and promptly all 7 of us left with out eating our main meals and having everything we had eaten and drank until then complimented.
So we try it again. They wanted to seat us again party of 7 at the bar. We said Really? the bar? If we wanted to sit in an area like that we'd go to another lower priced family restaurant. The bar area is not as nice as the rest of the place and right by the door. This time the service was a little better. The waitress actually told me right away that the food that I wanted had ran out. That was very helpful. The food came, it was mediocre and cold I had to send mine back twice, others at the table had the same problem. You can tell that it's not fresh food I mean come on it's a CHAIN restaurant so it's pre-packed. They have MANY around but only one in B.C. and they need to keep the food tasting the same. You see these all down the I5 in Washington state. Anyways after our meal the manager comes by our table and says that she heard that one of the meals we wanted had run out and we couldn't get it. Then she says she sees us here all the time and would like to complement the whole tables meal. Which was really nice you don't hear of that much. But the thing is we NEVER go there because of bad experiences and only went there because I had a gift card.
As for the value, well for us it's great we haven't had to pay the last 2 times we went.
So go if you like north america's idea of italian food pre-packed and all go have a good time and ya they do treat you like family at the Olive Garden. If the Waiter/Waitress was your sister/brother and doesn't want to serve you because they have better things to do. I'll be at the local organic pasta house eating fresh food.
Anybody want a gift card? I have 2 I will never use.
I have only been to the Olive Garden once and it was awesome. The ambiance was great, the food was fantastic, the service was flawless. However, I have tried to go back on many different occations, but the wait is at least an hour to 2 hours! Even in the middle of the day! So if you are willing to wait that long, be my guest, but in my opinion... BUILD ANOTHER RESTAURANT! A 2 hour wait is pretty rediculous...
It took 4 attempts before I finally got to eat at Olive Garden. Yes, We are forgiving when it comes to how busy a place can be. The food was great but was it worht the hassle? Mostlikely not! I have attempted to make reservations but they don't take reservations there. If people at the Olive Garden's head office listen to customer reviews of their restaurant, the complanits has and always will be about the wait. You would think as a business owner or manager that this would be something that needs changing. The reason why restaurants take reservasion is to manage their customers and provide them with the best service possible and to have an enjoyable dining experience. I do understand on their part that this will require having to hire someone the is qualified to manage such a system and might not accept being underpaid by Olive Garden head office. You are doing well cuz you are new and fresh, but there will be a time when your customers will get tired of you and no longer put up with your bad service. When that time comes and it will, I can't wai to try the new restaurant in your location.
My friend and I made the trek to the Olive Garden. I'm visiting from L.A and she told me that it was a long drive to Langley. I didn't think it was (I guess we're used to driving long distances daily)
Our server was super sweet and filled my wine glass to the very top becuase she said that there's just a tiny bit left and didn't want to waste it. I was very happy about that.
I ordered the portabello raviolli and just loved it! My friend ordered a chicken pasta dish and it was cold but we had a great time anyways. This was her first time at olive garden but in the states we have a ton of them everywhere.
After seeing countless commercials for the Olive Garden on tv, my boyfriend and I decided to go eat there one night. We called before we left to have our name put on the waiting list, because the drive out there takes about 25 minutes. When we got there, we had to wait another 20 minutes for our table.
The hostess sat us and informed us that our server would be right with us. 15 minutes later, the hostess walks by only to find us sitting there, drinkless & bored. She toook a drink order for us, but was a little reluctant to take our order because that's not her job. When she came back almost 10 minutes later, she felt bad and took our order.
We order appetizers and our meals. 20-30 minutes later, our meals came. After waiting almost an hour for our food, you can imagine how upset I was. I told the manager who brought us our meals that we haven't received our appetizers, and now we don't want them. She asked who our server was, but duh, we haven't seen her all night. Turns out, she was right at the next table the whole time. So, I saw a lot of her, but received no service from her.
In the end, dessert was on the house. That's the only good thing I can say about my experience at the Olive Garden.. and I don't think I'll be returning there.
I love the food and will continue to go there. The service is much better than many of the other places but at times it can be slow but its usually only when its busy so i dont mind. My main complaint is that the time between getting the bread and appys and then the food is much too long usually i fill up on bread and take most of my food to go. Staff is very friendly and outgoing. You will have a good time and the food is really good. Usually have new items. Prices are a bit high for certain items but the quality of food is really good. The best way i can describe it is as a place where you will continue to go and never get tired of.
I no longer go there for dinner as the wait is always too long. Seems to be empty tables but lots of wait time anyway. Maybe they need more bus persons and less wait staff. Too bad they wont take reservations. Will continue to go for lunch - not as noisy and wait times are much shorter. Food is good value, especially soup and salad comb. Salad could have a variety of greens rather than just iceberg lettuce. Omit the large peppers, as most people I dine with, remove them. Love the salad dressing. Often purchase it to bring home - good value and love the containers. Young staff, very energetic and mostly friendly.
We used to frequently travel from Coquitlam to Langley to dine at the Olive Garden but since our first visit, our experience has declined. I must start off by stating the good. The restaurant is always in great shape - clean, good music - simply a good atmosphere and those mint chocolates are delicious. Unfortunately I have found that the service is very inconsistent and the food is not comparable to that at authentic Itlaian restaurants such as Rosas in Port Moody. I was very unhappy when our server dropped off our bill and as she did mentioned that she had added a 15% gratuity onto the subtotal so not to worry about tipping, as if she had done us a favor. This I found quite rude, and to be quite honest, based on my knowledge from serving in the restauarnt industry she did not even deserve that much. To add to that, there was an "additional tip" line on the visa slip. For such a well known restaurant I found this very unprofessional.
I decided to take my boyfriend out for dinner for his 22nd birthday. It was our first time at Olive Garden. We went on a Friday, so we had an approx. 45 minute wait because reservations are not accepted on Friday or Saturday. We were seated. The decor was nice, Italian-style. Our waiteress was friendly, but some of the other ones were quite rude, the one that delivered our appetizers just slid it onto the table without a word. They were out of marinara sauce to dip the bread into, so we had to wait for some to be made. Our breadsticks got cold, but the waiteress replaced them without having to be asked. They were also out of the wine that was suggested for one of the entrees, so we had to get another kind. Overall, the food was delicious, but the service lacking. I would recommend this restaurant if your in the mood for Italian food, but don't expect too much service.