Taken from website:
Olive Garden’s Culinary Institute of Tuscany, located in the heart of Tuscany, Italy in a restored 11th century village, is where Olive Garden’s chefs learn the secrets of great Italian cooking - like how to combine fresh ingredients - to create authentic Italian dishes that you’ll enjoy sharing with your family and friends.
There is a romantic feel from the moment you walk in, with strings of little lights and a Tuscan decor. Absolutely outstanding service, offered a wine tasting as soon as you sit down, and unlimited bread sticks/soup/salad with every entree!
A couple of times we have ordered the trio appetizer platter, which we have stopped getting because nearly all of the options are deep fried and come out a little dry. The ziti four-cheese pasta is delicious! Italian sodas are a nice treat to have in lieu of dessert. Also very nice to see the managers walking around and interacting with the tables. They charm us every time. I am sure we will be back many more times.
If you don't mind waiting a lot and you enjoy flavourless food where kids roll in the aisles, this is the place for you! The service and food were awful. I'll never go to a Olive Garden again. I went after having not been to one in a few years. They should never have changed it- their attempt to be classier has just led to extraordinarily poor quality food and disorganized service. It wasn't even busy!
Myself and some friends came in for lunch the other day.We really enjoyed our lunch.We felt very comfortable and content with everything. The service we recieved was outstanding. I believe service is sooooo important. So many other places don't. The prices are fairly reasonable. I will be back when I get a chance.........
A fantastic restaurant. The service was top-notch. The waitress (blonde and long) was incredibly knowledgeable and was a wealth of information when questioned. She was attentive to our every need and ended up making for what has got to be a world-class experience. I was paying $40 for two and still having greatest time and so was my girl. The food was fantastic and full of taste in both pasta and the waitress even shared a complimentary soup with our table... again, it was fantastic! Thanks for your attention to detail and for the great ambience!
Saw the commercials, tried it in Seattle, loved it and found one location back in BC. Granted the drive is far (from Surrey) but it sure is worth it.
True, there is a lengthy wait time to be seated (30-60mins), but they do provide a beeper, comfortable seats and a strip mall to keep you entertained. You should go to the restaurant with this in mind. I find going at lunch time is a better bet. The staff is friendly and when you are seated, service and food is prompt. The manager came by twice to see how we were doing.
This location has tables, booths, and different seating sections. You are surrounded by wine bottles and the atmosphere is very family italian friendly. As well the place always looks very tidy and so does their staff.
The food is amazing; quality and quantity wise. Most entrees are about $20 but this is accompanied by unlimited salad (which has the best salad dressing), array of delicious soups, and breadsticks (a mild version of Crazy Bread). The entreees are excellent and large in quantity that you will have leftovers. At the end you recieve a mint chocolate instead of the cheap white mint.
Will be coming here for years to come and I recommend it to everyone!
Great food but what an absolute joke for service and how they run things. These guys have no clue. "Tables are left empty because servers aren't working those tables".....quoted right from one of the employees! Unreal! Somebody needs a lesson in scheduling and managment. Sad sad set up.
The food is very good as are the quantities but this won't keep people coming back. I've seriously started looking at other alternatives around the area. The problem for this restaurant is that many of my friends who eat out as often as I do have started doing the same.
Word to the Olive Garden......Read your reviews and react now before it's too late.
Attempted to dine at The Olive Garden in Langley in August 2009 (a Saturday evening). We arrived at 4:45 p.m. and were told there was a 30 to 45 minute wait. My husband took a stroll through the restaurant and to his surprise there were many, many empty tables. We e-mailed Head Office who directed the manager Tammy, to respond to our complaint. She explained it was a staffing shortage, we were not the only people to complain and sent us a gift certificate. Flash forward to October 10/09 (again a Saturday evening) around 5:15 p.m. Another 45 minute wait!!! A quick stroll through the restaurant revealed at least eight empty tables. It appears that Olive Garden uses the illusion of popularity and demand as a marketing ploy. If it looks like everyone is dying to get in, then everyone will want to come. Hardly worth the wait. In Langley you can go across the street to Coza, another Italian restaurant. Same time of day and they are similarly busy but no one is waiting. They actually seat all their tables. Food is slightly better and price comparative. Olive Garden does not appear to appreciate their diners. They expect the wait to be part of the experience. Unless you can manage to force feed yourself dinner at 4:00 p.m., you can expect a wait - empty tables or not!
Decided to have dinner with my wife. Been to this Olive Garden a number of times before and had good service. This time the food was good but very disapointing service. Tried to order some wine with dinner but by the time the waitness got around to asking we could only drink hafl the bottle. When dinner came we were still eating our appetizer and we had to move our own dishes to make way. Finally after waiting around (and having the manager look at us a few times wondering why we were just sitting yet doing nothing) we got our waitress' attention and managed to get a cup of coffee. Even though we wanted desert we didn't get a chance. All this for a $90 dinner?
We were very disapointed by the service and very disapointed by the management that did nothing.
I eat here regularly and have never had a bad experience. The line-ups, however, are insane, so it's best to go in the afternoon. The first time I took my husband he couldn't understand why we had to go at 3:00, but he soon found out as we still had to wait about 15-20 minutes, LOL. The staff is organized, so the waiting is not too painful though. I was reluctant to take my husband there as he is really nitpicky about his pasta, but he thoroughly enjoyed his meal, as well as the complimentary salad and bread. He actually had to have part of his meal packed up he was so full, and he is usually a bottomless pit! Our server was also really friendly and attentive (without being annoying).
I found the food very good here with large portions as well as I like the all you can eat soup and salad. My hubby filled up on soup so much he had to take most of his dinner home. Im not too much for pasta but my husband always suggests going here. I just think its a little too much on the pricey side for us.
I have been here a couple times with family and friends. I enjoy their salad, though I pick out the olives and onions and jalepenos if the server forgets to ask for salad without these things. I love the breadsticks, but only when they're warm and fresh. We were there a week ago, and I found all four of our dishes quite salty. My mother is on a sodium reduced diet for her heart, and hers was the saltiest of all.
Service is standard, and it can be quite noisy. Still, it's a good last minute place to go. I don't beleive they actually take reservations, but you can call ahead (isn't that kinda the same thing?)
I've been to the Olive Garden on several occassions in Vancouver, New York and Florida. The chains are pretty consistent everywhere you go. The langley restaurant is about the same as all. Good food all be it over priced, clean and lovely "tuscan" decor and always crowded.
They have locations all across North America and all the places I went are always busy.
So we always make reservations ahead of time and never had a problem getting the table. Love their all-you-can eat salad deal, well, for me, veggie can never be enough.
The food is good, but having to wait 1 hour and 55 minutes? After arriving, my wife and I were told it would be about an hour wait, but this kept growing into “10 more minutes “after the first hour passed. The part that killed us is that there were over 15 empty tables that were never filled during our supper! (Yes, we counted them) This is not the first time we have had to wait just to be seated near empty tables. Remember the foods good, but the wait is painful.
This was by far the worst experience of my dinning experience and I have not been back. I was there a year or so ago for my birthday and well... it was so awful I left in tears and even the manager had no excuses.
We waited for over an hour for the table and ordered quickly, when the server realized we werent drinking alcohol he rolled his eyes and gave us our pop and never returned. We had someone else bring us our food, and there were no pop or breadsticks refills. Our food was cold and no one asked how we were doing, or we would have sent it back. We quickly ate what we could, my bf had parts of his meal that he couldnt eat because they were too hard and sticky.
We hurried through the meal, which we shouldnt have had to because it was an important birthday for me, and left without a tip.
When the manager got wind of he complaint that I made, with tears streaming down my face with frustration and complete disappointment he offered a gift cert for 30 bucks off another meal at a different time. He offered no apology and we didnt ever use the gift cert as I cant bare to go back there and be treated so horribly again.
Instead we have found that East Side Mario's is pretty good, as is the old spaghetti factory. In Victoria, we went to Romano's Macaroni Grill with very nice results. I have never been back to Olive Garden and I dont plan on ever going back irregardless of getting a gift cert from the manager. I hope the server was fired, as I was humiliated and extremely disaapointed. Just because I dont drink doesnt mean I am a second class citizen, I still deserve service, with warm food and a server to check in on me. STAY AWAY!!!
I've dined at this location several times and I always leave disappointed. Whether it's the wait time to get seated, the wait time to get our food, or when the server forgets to "follow up", no drink refills or offers..... the list goes on - I have yet to have a close to perfect dining experience there. It's a nice place to look at but their food is over priced and average. Honestly, it's not worth the wait. There have been several times when someone suggests going there but I always redirect them to somewhere else just because of the wait. You can get better Italian food for less and quicker elsewhere.
Had a great experience here! Wish the place was bigger, because it's SO busy! There were a lot of people getting take out (we were seated, right across from the take out area) which makes me think it's good! We got seated promptly as we arrived pretty early in the evening. The soup was AMAZING!
I enjoyed the whole experience.
I went here with my now fiancé, and it's nothing but amazing.
the décor, was great and romantic; I love how busy it is! wonderful atmosphere.
we will return again.
there was wine tasting, waiter was on the ball, we felt so happy with the service that we are definitely returning.
the tuscan Italian feel was very unique & romantic - I loved every moment of it
I'm glad my fiancé has great taste.
One of the best in Langley.
Went to try this busy place out, and see what the fuss was, well the salad is nice, and a couple bread sticks, was tasty, but the meal was very cheap and small considering it was pretty expensive. Almost 20 dollars for a small plate of pasta with chopped tomatoes, and tiny piece of chicken on top, which is so small I barely could tell chicken was there, they had so many tomatoes on it. The old spa factory is a much better deal for about the same food. I was disappointed that this meal was so cheap, and yet cost so much on their menu. I went there to order veggie lasagna because I dont eat beef, well they didnt have veggie, which was also strange, even the waiter said how strange, can just take out the beef. Well I will not go there again, too much for they hype, and not worth the actual meal they give you.
My boyfriend and I are expecting a baby, so instead of going out partying on NYE he asked me where I would like to eat, and I chose Olive Garden. We expected upwards of an hour to wait, but when we arrived we were pleased to hear that it would only be about 20 minutes. They gave us a pager and offered us seats at the bar. My boyfriend ordered a double Caesar, and I watched the bartender put more than two shots in it, and he garnished it beautifully with olives, spicy pepperoni, and onions. Best looking Caesar I ever saw!!
Promptly 20 minutes later we were seated, and our server at once seemed very friendly and up beat. We chatted with him a bit as we looked over our menus, and he offered me a taste of red wine they had on special. My boyfriend ordered the stuffed mushrooms as an appy, and I ordered the spinach and artichoke dip. When they arrived, my boyfriend was less than impressed with the mushrooms and felt he had made the wrong choice. He wasn't too shy to tell the waiter either, who comped that appetizer and offered to bring him a new one. My appetizer was excellent. For dinner, we ordered the Italian Feast which is three different small portions of the pasta dishes off of their Classic Recipes menu. I had the fettuccine, cheese ravioli, and chicken parm and bf had the same except marinated grilled chicken instead of chicken parm. All was good except the chicken parm, which I didn't end up eating. I found it a bit rubbery (I am pregnant though and wary about eating anything that might make me feel sick).
Oh I should also mention that the breadsticks and salad were both excellent, and bf had the minestrone soup which he said was excellent. No complaints.
Near the end of our meal, while trying to remove a few of the many plates that had piled up over the course of an hour on our table, our server accidentally knocked over the last half of bf's Caesar. He offered to bring him a new one, but he declined as he still had to drive us home. The waiter said he would comp us, but unfortunately we had already paid for the drink at the bar, so this never happened. Not a big deal.
The manager came by to talk to us about the appetizer bf had ordered that he had sent back, and said it wasn't a problem and that it would be removed from our bill. He then offered us both $5.00 gift certificates for our next visit. He was a very personable and pleasant man.
Our leftovers were packed up neatly by our server on a tray at our table, and hung neatly on the back of my chair. We left a very nice tip and told the manager we would be back again. I may order something different next time, but my overall experience was very good and I would recommend this restaurant to anyone who is sick of the usual White Spot/Red Robin/Earls atmosphere.