Montana's Cookhouse is a casual, relaxed gathering place serving a family-friendly menu of steak, ribs, chicken, burgers and salads.
After reading the reviews for Montana's in Langley, I thought maybe some people just had a bad experience. After being there tonight, I see now that I was probably mistaken. Don't get me wrong, the food is great there. We all really enjoyed our meal (except my mother-in-law which said the caesar salad was one she would not order again). The waitress we had was absolutely horrible. We had to "guide" her along the entire evening. I say "evening" because it took us over 2 hours before we finished our meal. Instead of getting drinks for everyone all at once, she got us drinks one at a time & didn't get the drink order correct. When she finally came back to take our order it was probably almost a half hour later after we had arrived. I had ordered the sirloin steak. She quickly went on to the next person without even asking how I wanted the steak. I had to bring to her attention that I did have a preference to the "doneness" of my steak. I explained it very carefully as mostly well done (but not a hockey puck), but my steak came to me dripping red, more on the medium rare side. 30 mins. after we ordered we still had no food. People that had arrived after us (two separate tables) had their food already. We asked our waitress to check on our food & she said she would, but as we watched her, she didn't even go back to check. We asked her again 5 minutes later. She then told us that it had only been 15 minutes since she had submitted our order so our food shouldn't ready yet. We scratched our heads at this one, as the other tables were almost done their food. We didn't even bother to tell our waitress the difference between the people who came AFTER us who were eating & our group who were sitting there without food. We didn't think it would make any difference at this point as she did NOT seem all that competent. Our food probably came 1 hour & 15 minutes after we had arrived. It was all fairly warm. It was my son's birthday so we had asked them to bring out their ice cream for him. The hostess had said she was going to tell the waitress it was his birthday & all would be taken care of. I gave the waitress the free birthday dinner coupon when ordering. I then ordered a mud pie for myself & my oldest son & asked if they could cut it in half for us & put it on two plates. She told me that she could bring me a knife & extra plate. (Odd that she wouldn't do it for us in the kitchen as sitting beside me was my baby girl who was very adept at grabbing things around her). So to my surprise (& that of the 4 year old birthday boy), my pie came firs—no extra plate. So we had to track down another waitress for a plate. But she didn't bring the large plate needed for the giant ice cream slab but rather brought 4 small plates. My attempt at cutting this very frozen cake failed & it landed all over my hand and table. It looked more like a jello salad when I was done cutting & placing the little pieces onto the tiny plate. My 4 & 6 year old boys were still wondering where their ice cream cones were. Then she dropped off cones to one child only. The waitress was gone in a flash & off to another area. So off to track down yet another waitress to get some ice cream for my other son. By this time I & my oldest son are done the mud pie. Finally the other cones come for my son & by this time it's nearly 2 hours post arrival--for a simple dinner & quick dessert! Would I come again? Maybe. The kids love the little cones, the atmosphere & drawing on the table, etc. The food was good even though we had to wait over an hour for it to come. The service is HORRID. I have never had service that lacking. We watched other waitresses & they seemed very competent & people's mealtime experiences seemed to flow quite well. So it is probably the luck of the draw or if you frequent the restaurant enough, remembering which waitresses' sections you DON'T want to be seated in.
Service was soo bad, no utencils, had to ask for them, had to ask for a refill, we ordered fajitas for 2 and got enough condiments for 1, had to ask for extra cheese and tomatoes, pretty ridiculous. do not recomend it at all . we sat down at 7, didnt get our drinks untill 715, which was a ice tea and coke, and our food didnt come untill 745 and all we ordered were fajitas.
I have been here a few times and the last time remembered why I didnt like it. The food I had both times really wasn't that great. The dessert was good though. My kids liked that they could draw on the sheet they put over the table and there is alot to look at. What I did find gross was I noticed when it was someones birthday, they take this big hat thing over and put it on the birthday persons head and then sing a song. Who knows how many birthdays they have in a day and how many different people put on that hat. Haven't you ever heard you shouldnt wear other peoples hats??? Great way to spread lice around. I hope no one ever takes me there for my bday!
I live in Chilliwack and once in a while we come about 70 km to Langley to shop. When we do we always end up going to some unique restaurant that we don't have back home. A couple of years ago we ate here and after we ordered discovered ALL the bathrooms were out of order. They should not have let anyone in if that was the case. Can you believe the waiter had to take one little boy to the restaurant next door for a dire "emergency". The food was decent that time and the waiter was excellent but when we went to pay (by cash) I had to wait at the front desk for 15 minutes to get my change after leaving a generous tip at the table and I wasn't leaving an additional $15 tip. What a scam to get tips by making it difficult to get your change.
Tonight we went again because we gave them the benefit of the doubt to a case of bad luck and poor cashiers last time and we did enjoy the food and service that time. Tonight we ordered the SIZZLING fajita combo (for 2) that was served ice cold, no dinner plates, icy indignation and a "no problem" when requesting plates, and the cloth napkins just wreak of rancid grease (wonder what else is in them?) Same old scam at the cash register with no one there to give change. Fortunately for me I had the EXACT change but I'm guessing the poor guy that was ahead of me waiting for his change is probably still there waiting. I will NEVER be back to this place!!! You just can't eat ambiance.
Pros: Nice ambience, very good food (though the baby back ribs could have been more tender).
Cons: Inexperienced, under-trained wait staff. Our server forgot to bring us: 1) cutlery; 2) ketchup; 3) sharing plates for appies. Floor manager needs to get a grip on his staff, as many of the girls were standing around at the entranceway yakking, while customers such as ourselves were waiting an eternity for the aforementioned cutlery, condiments etc.
Dinner out on Saturday night was a special occasion, a birthday. Husband and I shared a full rack of baby back ribs - they were a little on the tough side for being baby backs - not really *melt in your mouth* quality which they really should have been. Son ordered half chicken and ribs - his chicken was very moist, tender and tasty but he felt the same, as we did, about his ribs - a little on the tough side. The side of beans could be a little more creative instead of *out of the can Ranch Beans*, side of fries were just plain, run of the mill fries, nothing special. The extra Caesar Salad ordered was good but the dressing a little over the top in garlic which tended to be all you tasted but the salad itself was fresh and crisp.
The birthday desert ordered was the deep fried cheese cake wrapped in a tortilla ..... concept is great but the restaurant really should deep fry these in either fresh oil or a fryer dedicated to just this desert as it tasted of french fries and whatever else had been fried in the oil previously, which, of course really took away from what could have been a spectacular desert.
Service was very good and attentive. Restaurant was clean, including the washrooms.
I'll go back to this restaurant as I don't think its fair to judge and either pass or fail an eating establishment on just one visit.
Total bill with NO liquor ..... $72.00 for three adults.
I like Montana's! I do! The food is good, and the service is good too. However, it is too loud (I don't like country music) and I am stunned by how many people go there for their birthdays! Having said that, I do recommend it heartily if those things don't bother you...
This is a solid, no nonsense American style eating joint where food is substantial, price is good, and service is friendly!
The all you can eat rib deal is great but I found the meat is bit on the fatty side, otherwise I got no complaint about this place.
Went here for my wife's brother's birthday and had a good time. It was a genuine FUN restaurant. There was funny crap all over the walls, my nephews had a blast being allowed to color on the tables.
I had the ribs (stellar) my wife also had the ribs and we both couldn't stop eating! great food, finger licking, and oh my goodness, the baked beans were delish. we had an overall drunken birthday celebration and I'd definitely like to go back.
They were having plenty of free give aways! I enjoyed their ribs and salad. They've added some new items to the menu and offered a newly added appetizer to us for free. All in all it was a little expensive but I mean we got so much free stuff that we didn't care. Plus they're offering the 'all you can eat ribs' everyday now until the end of August.
Went there to celebrate my birthday, was totally pizzed about the whole birthday hat (ewww lice) and singing, but didn't want to make a big scene as the rest of my table thought it was pretty funny, NOT! The service was ok, but the food took forever to get to our table! Also the portion sizes were not all that great! Not somewhere we'd go again!
For starters...Im not 10 years old. When introducing yourself as my server, please just tell me your name. Writing it on my brown paper table cover is not impressive and make me feel like I deaf, dump and stupid. Grow up and realize who you are catering too when deciding if this is appropriate or not.
Making me and and my family wait over 45 minutes just to get an appetizer, even though you have assured me more than once, that it will be under another minute before it arrives isn't the way to increase the percentage of your tip.
Delivering cold, late and undercooked pasta just blew your entire tip out of the building! Lets not even discuss the cold garlic bread, or the ham (which you insisted on would be bacon for my daughters hamburger) which she had to remove herself with disappointment.
Sadly though..."Ashlee" our server also failed to offer refills on beer, but only on the pop that was being consumed. So beer drinkers had to ASK for another drink. I'm sure management is impressed with her up selling skills, since pop is so much more expensive and really drives home the bottom dollar for the business.
Then there is the issue of being brought our own take out containers and expected to pack up our food into containers that were not worthy of holding gravy. So I then had to INSIST on another form of packaging!! Why am I even being bothered with this task? Take the food away, pack it, and then return it to the table! Is this so hard to do or comprehend? I have never seen, or expected or wanted to pack my own take home before. Why now?
Well Ashlee, if you are still wondering about that tip....perhaps if you had not been literally leaning over my shoulder and paying so much attention to this process when the bill was being paid, and not making us feel pressured to leave you a tip for the LACK of service you provided, perhaps you should reassess your career options. Because for us, and because of your inept service, we wont ever be returning to your restaurant, and nor will be ever recommend it.
Change is due for this business. Big Change. They seem to only be concerned with decor and image than quality of food or service.
And yes, I will also add to a previous comment about the BIRTHDAY HELMET. Absolutely disgusting and a poses a serious health hazard.
This is where Montana's Grill gets separated from the Keg!~
The food service was fast and friendly, their ribs are very tasty and not tough. The bathroom was relatively clean, and the price for all you can eat ribs was not bad either. The ribs were not overly spicey but did have a bit of a kick to them. There were several sides to choose from, the cornbread was moist sweet and warm, almost with a maple-y flavour.