The cooks always great you as you come in and as you leave. Every time. Without fail. I read where at least one other person mentioned slow service. I'd agree. Not many staff and on weekend nights and a few other nights when their restaurant is full, they are pretty much past reasonable serving capacity in my opinion. Example would be tonight, a saturday night at 6:30, I figured I'd be smart and call ahead with my order. It was a small, simple order (4 standard rolls, one tempura) and they said 40 minutes before I could pick it up. I must admit, I know of no other Sushii restaurant that takes that long for a simple pickup order. I've eaten in the restaurant and when it's busy, they just cannot keep up. Servers or cooks. But, as long as you know that and prepare for it, I do find the food the best sushi on the North side of the highway in Langley. And their Caterpillar roll is simply wonderful. I like sushi restaurants that give you lots of raw fish when you order sushi or nigiri. These guys always do. So yeah, I'd recommend it and I continue to go there.

I have been going to Japan Sushi for more than a year for their excellent sushi. The food had always been outstanding, but the service was always slow... It didn't matter, as the food was so good.

On Tuesday night, I went with a friend for some sushi. I ordered one of their special roll, an expensive one. The presentation was awesome, BUT the tuna was frozen. And when I say frozen, it was hard!!!

I told the waitress, who offered me to change my roll. When I asked if the fish will be frozen, she answered yes, because they were near their closed time... at 10pm?!?

I was so disappointed by their absent customer service, that I won't go back. Don't go there at night!!!