I went to the Dublin Crossing Pub on a Friday night at about 6 pm. I have been there a number of times and have enjoyed the food.There were no tables available except they had at least 4 large tables (Enough to accomodate about 50 people)) reserved and sitting empty. So for about 35 minutes while my party hovered waiting for a table, these tables sat vacant. When the Manager approached me and asked me if anyone has helped me after about 35 minutes of circling I told him how long I had been waiting for a table he replied with a smug smile that I will be waiting a lot longer than that. I was already at my threshold of frustration. I asked how he runs a pub with reserved tables sitting empty while other paying patrons are expected to wait and he swept his arms open like a King observing his kingdom and said with that condescending smile "Like this". He then said that he "only" reserves 30% of the restaurant until 7pm at which point if the party has not arrived, the tables become available. What kind of management keeps 30% of the restaurant sitting empty for up to 2 hours while paying customers are waiting?? I told him that I would certainly be leaving before 7 pm if I did not get a table and he responded with an arrogant reply that is was too bad for me. At that point my party of 4 left. (Ironically, as we stood outside about 2 minutes later, the table that we had been circling exited - we would have had a table. But at that point, anything they served us would have been a bitter pill to swallow.) We drove about 5 minutes down the street to another Tap Room in Langley where we got seated immediateley, the food was fantastic, and the service was attentive. This was such a ridiculous experience I would not recommend the Dublin Crossing Pub (which is actually in the Clayton Area of Surrey, and not in Langley) unless you are prepared for service with a SMUG smile.
My husband and I frequent this great pub quite a bit, as it is close to our house. We love the Irish live music they have, and the decor is very authentic. This is a fabulous spot to meet friends for a drink. However, we find that the food overall is very under par. We have never left there saying, wow, that was a great meal. Service is hit and miss, depending how busy they are, but it is always friendly.
We have tried numerous menu items, and would recommend the Pub Pie, or one of their sandwiches. The burgers leave a lot to be desired, and the appies are boring, nothing spectacular. If you want a great place to meet friends, have fun, and listen to live music, this is the place for you. If you want a great meal, eat before you get there. Tables are sparse on Fridays and Saturdays, so get there early or prepare to stand.
That was our last visit to this hit and miss Pub ! Our fist visit is noted as the first review on this pub. WE gave them a second try and were more than pleasntly suprised with all the lacking aspects of the first review.
Our last outing to Dublins Crossing was worse than our first visit. For a quite Mothers day evening, with about 6 people in the whole place you would expect some service and care, but none was shown. Our drink order was wrong and never corrected, our Meal order came lacking the sides, which was rectified after asking several times. The wife had the Traditional Pub pie with a house salad. The pub pie arrived with fries and both were nearly stone cold. I ordered the BBQ Guinness ribs with Irish mashed potatoes. Mine arrived with fries as well. We waited for cutlery, our drink and our sides to show up, but after waiting and waiting I simply helped my self to cutlery at the bar. When my wifes replacment pub pie with salad finially showed up we realiazied why this place was so empty. Her Pie was frozen in the Center and just heated in the Microwave, HOW THE HECK IS THAT EVEN CONSIDERED FOOD !!!!! My mashed potatoes were get this "POWDERED....." Powered potatoes in an Irish Pub, my taste buds were confirmed they were powered when my fork found a clump of still dry potato flakes in the middle. THe ribs were boiled to the point that they were mush, and the BBQ sauce was used to cover up anything else they needed to hide. When we finially decided to get the heck out of there, we were informed that they DO NOT have Interac, but they have a house ATM @ $2.00 per transaction. We we settled up the bill the waitress had the gall to ask if there was a tip, I told her to get it back from the house ATM, and walked out, feeling sick and really ticked off at what could have been a really great pub !
STAY CLEAR, or go just for drinks and nothing else !
The service here was horrible. Lunch on a Tueday afternoon should not take 1 hr 45 minutes. Food came cold and not once were we offered a refill on our drinks or a second drink.
The bill came and it had 4 different table's meals on our bill. Another 10 minutes waiting for the waitress to correct our bill. Try to pay by debit, they don't have debit but will send you to the cash machine at the front which no doubt they get a cut out of. I mean seriously, what dining establishment doesn't accept debit cards???
I have since heard of a couple of respectable community groups asking if they could advertise their charity events outside of their establishment or do posters etc, and this is pretty much the only business in Cloverdale that has turned them down. Keep in mind these local charities were not asking the Dublin for money, only to use their window space for advertising or to distribute info to their patrons. Funny, Rusty's Pub LOVES doing things like this, I guess they are more dedicated to the community AND are not only about the all mighty dollar.
I will not be back, and I am telling as many people in the community about the horrible service and their poor attitude as possible.
Too bad, it is a beautiful place, I would have loved to see it become the centre of our community.
On a lazy Tuesday night the thoughts were to try the Dublins Crossing as it was quiet for a change. All I have to say is WOW who ever did the decor on this place did a great job on it (our server mentioned that they spent $4 million on the decor) It has a true Irish feel, hardwood flooring, mirrored whiskey ads, wrought iron lighting, and hand layed stone.
There are two levels to try out, the main floor and the second floor. The main floor has a lot of nooks and crannies where you and your friends can sit and upstairs has a great view of what's happening below. If you come early enough you and your friends can sit at the round table that has it's own little area.
Service was top notch as our waiter was very attentive (he is usually the bartender) offered the specials and answered all of our questions we had, he even gave us some history in regards to how the pub was built and the decor that was purchased.
For the meal I had the Saint Patrick's Chicken sandwich very tasty and for a few bucks more I got the onion rings which were fantastic.
I will be back for sure
Beautiful evening stroll to the restaurant for some dessert and coffee was less than satisfying. While the cheesecake was great, I think the bartender forgot the liquor in the specialty coffees. Both tasted like regular coffee, and for that price, we should have kept the cups. The service was good, but the excuse for the drinks was that the bartender was very busy...that was disappointing. My suggestion is to order bottled drinks, that way you know you're not being short-changed on the liquor. As everyone else says, the decor is very nice, but for us, it will be a long time before going back. Management should educate staff on how to treat dissatisfied customers, or this place could be the nicest empty pub on Fraser Highway.
Well, our fourth visit to this upscale pub and while delighted to have them added to our neighbourhood, improvements are needed! The menu reads beautifully but only once has the quality lived up to the description. Service is terrible. We met friends there tonight and early to avoid crowds and overly busy kitchen and we got a server that smiled once and disappeared. We had to go get her to place a drink order, again to get a food order and again to get our bill. The meals were all o.k. but not impressive. Hot food should be served hot and servers should not have more tables than they can possibly work. Beautiful decor but probably best to stop for a pint of Smithwicks and some sort of appetizer that is meant to be eaten lukewarm.
I have been to Dublin Crossing 6 times now, and each time its the same thing... its gorgeous inside to be sure, but service is either very slow and lacking in all areas, or the food just doesn't live up to its billing. It then ends up a very underwhelming experience. And whats with the upstairs always being closed off, but you can't find seats downstairs? And please, no more "sorry, we're understaffed today" excuses, just do your job and try to do it well. I shouldn't hear that as a patron.
Tried this pub for the second time last night, I was disappointed. The service was not terrible but was not great either. I have become accustomed to great servers with upbeat attitudes and they can genuinely make your evening more pleasant....this attitue results in a great tip, not so last night. The food as well was sadly lacking. I ordered brushetta, instead of rich tasty bread, it had the consistency of a crouton, the waitress agreed even breaking the "toast" to verify my claim. Additionally, the serving was 4 small 2"x4" pieces of bread that were no thicker than the palm of my hand, and the toppings were sparse. I was given the option for a new item, and I chose potato skins, which I thought were overpriced at $9.00. When they arrived, there were 5 skins no thicker than my pinky with a thin layer of cheese barely covering the surface and a scant sprinkling of bacon bits and green onion along with approximately two tablespoons of sour cream. For $9.00 I expected a heck of a lot more. I will not be returning. It is too bad the bar is quite charming and the last time I was there they had a live band which made for a pleasant ambiance..
It's nice to have a different place for pub night. Irish food (stews, sandwiches, ...) that you don't find in other places. Music on weekends. Excellent Irish look and feel. A little more pricey than average pub. I go there when I want something a bit more than the same old. Can get busy and seating has been a problem.
I can't believe that most of the reviews on here mention how great the ambiance and atmosphere is at this place. I have only eaten there once and I found the pub food to be overpriced for its quality. More importantly this place is sooo annoying because it's way too loud. There is no way to have a conversation and every time I have been there it's been way too crowded also.
I have given the Dublin Crossing about 5 chances at changing my opinion but they are consistant at one thing.....making you leave disappointed.
I live within walking distance and was so excited to have a neighbourhood pub open up. This was at least 2 years ago. The food is absolutely terrible. It has been since day one and like I said I've given them at least 5 tries considering it is so close to home. You have to seat yourself and wait for someone to notice that you have arrived. When your food arrives, hope that there is nothing that you need as you will be lucky to see your server again. We sat at the bar on one occasion and I asked for a "half pint of Harp" and the bartender looked at me like I was speaking another language. I thought this was supposed to be an Irish Pub! It really is too bad because they did a very nice job with the decor. Unfortunatley, what they should have put the money into, the staff & menu seem to have been sacrificed.
My husband and I visited the Pub for the first time in May - after they've been open awhile.
First impressions - the pub decor looks great, and they were busy with seemingly happy customers. We found ourselves a table under the stairs. Other patrons were just leaving and were happy to give us the table. The waitress cleared the table quickly, but did not wipe the dirty table.
The waitress came back after about 10-15 minutes to take our drink order. She came back with our drinks after a few minutes and set both glasses down on the dirty slop that she never cleaned up. She left right away before we could say anything, and never asked for our food order.
After waiting another 10 minutes for her to come back - we decided to leave. We stopped by the bar to talk to the Manager and told him why we were leaving. We told him that it was a great looking pub, but they really need to improve on the service. He paid for our drinks and said thanks for our comments - but never apologized.
We'll stick to Gallini's downt the street if we want drinks, great food, and outstanding service.
Pubs have never been my thing; Dublins Crossing caught my eye due to its name & decor! Wow, when I arrived to meet an old friend, I was pleasantly surprised, the ambiance is superb! We were greeted by friendly staff at lunch hour, the menu is inspring, the turkey & brie croissant was delicious, I would have preferred wedge fries; however, there is a choice of soup or salad too. St Paddy's Day dessert sounds terrific too! I'm definitely going back and bringing my husband and friends!!