I used to come into this store more often as I worked nearby, and I was always greeted with a smile. I don't often get anymore than a "Hi, what can I get for you?" from other places but this joint was always awesome for the above-and-beyond service, some employees a bit more outgoing than others but I'll put that down to shyness. Hot-n-Readies mostly ready, if not, always just a couple of minutes away. The service has seemed to decline... Used to be a bunch of girls, I think maybe one or maybe more are left who are still as nice as ever, but now there are guys who have not been properly briefed on customer service and I seem to see them most often. That's the reason I'm writing this review, as I experienced the sad downturn in customer service at this store. I learned to avoid the Rutland location long ago for this reason (although sometimes I do go to it, and the service is equally as bland and uncaring, if not more so). Hopefully they inject some personality into the staff soon... You come for the pizza, but come back for the customer service. Now if only another restaurant started selling 5 dollar pizzas, I would never have to go back.