Ordered two shwarmas during peak time late at night. First given the wrong food and I was well aware that our shwarmas were still in the assembly line. The woman behind the counter ushered us into taking the wrong food and proceeded to yell that it was ours, when we knew it wasn't, to get us out of the line. We then stepped aside to check our food, and we were right and were given beef (which we don't eat religiously and took a bite out of) instead of chicken. We went back into line to state the problem and when I made a comment under my breath the man in line began yelling at us about being disrespectful to his mother at the cashier, when he couldn't even be sure of what we had said and did this twice. Overall, horrible experience, shitty service. Our shwarmas weren't even good in the end. Don't start a business unless you know how to professionally deal with people.
Decided to eat here and try something new while in Hamilton. We walk in and look at the menu and the girl behind the counter didn't give us any time to decide before saying "what would you like" in a very snarky tone. We said we just needed a minute and she looked very annoyed. We go to the counter and I ordered a filafel pita, and my husband ordered what he wanted. She misheard me and started making a filafel plate instead. She asked me what kind of rice I wanted, Which confused me because she was talking very fast by very quietly, and I said pardon. She looked extremely irritated and said loudly and upset "what kind of rice do you want!!!" I said, I ordered a pita...not rice? She looked VERY upset with me...cause apparently I did something wrong....?she continued to talk very rudely to my husband and I while topping our pitas. So...needless to say...HoRRIBLE service. The food was very bland. My husband had two huge clumps of grizzle in his beef shwarma, and a piece of bone which almost broke his tooth. So...we will never be going back. Also, it was filthy in the restaurant. Dirty floors, grossly stained ceiling, dirty everything. Never again!!!