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Manchu Wok

999 Upper Wentworth Street
Hamilton, ON L9A4X5
Tel: (905) 383-7294
Neighbourhood: Thorner

Reviews

Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
Since New Management took over their chicken is awful and customer service is disrespectful
By HUP of Hamilton, Ontario (1 Review)
Submitted Thursday, December 5, 2013 - 6:31pm [Take-out]

I approached Manchu Wok at Limeridge Mall. I saw a sign that said, "Under New Management".

I had no idea that the taste of Limeridge Mall's Manchu Wok had almost totally changed when it came to their chicken selection. I looked really hard for sesame chicken because I didn't see it in the bins. An employee there was helpful to point out that it was there, even though I didn't see but a few seeds on the chicken pieces.

I get home to eat one of my favorite meals and to my surprise all I taste is breading, barely any hint of sesame and no orange flavour in my orange chicken. Not only that, the breading was so hard on mostly all of my chicken.I had just paid close to $9 for a bit of noodles and bread batter with almost no traces of chicken.

I decided to hunt down the phone number to Manchu Wok at Limeridge Mall, and as hard as it was to come across I did find the manager's cellphone number. It was nowhere to be found on the internet, though, I was fortunate to find it through a job posting that the manager had posted online. In reading the job posting that was listed I sensed that the manager was going to act how she did when I phoned her cellphone to ask why I got bread instead of chicken.

So, I call. I say, where's the chicken in my sesame chicken and orange chicken? Did I just pay close to $9 for noodles and bread? What happened to Manchu Wok's quality and advertised flavour of food? Why is the bread rock hard? She then replies, "We change management and I have no control over that." I tell her I want to speak to the manager. She tells me, I am the manager, and then she hangs up on me.

I never asked for a refund. I was inquiring about why the food tasted so poor and only like bread instead of chicken. It doesn't make for great business when any manager hangs up, even though the customer makes valid , honest points. I'm not over exaggerating. If you taste it you too would wonder where the flavours and chicken that is advertised were left out of your meal. I'm serious, this is not chicken and it sure as heck isn't anything like the quality that the old Manchu Wok offered at Limeridge Mall.

Until she hung up on myself I did not think about writing this review.

I call back to tell her I'm going to write a report so that people that search reviews online know what Manchu Wok has changed into, including her customer service as a manager. She again tells me that it's new management. This time I hung up.

I do not recommend Manchu Wok in Limeridge Mall. Unless you enjoy bread batter and hunting for the chicken in your meal. She had no respect for myself as a customer that once experienced the great taste of properly battered chicken, rather than batter with a smidge of chicken which one must hunt to taste. The way that their manager dealt with myself was totally inappropriate when it comes to customer service. I am not picky! It was just down right cheap to serve and treat any customer in such ways.

It is in my hopes that she will see and learn from this review. I also hope that other customers that may have experienced similar situations post about their experiences. I'm sure there are many that feel the same. This is NOT the Manchu Wok that I remember at Limeridge Mall. How can we not notice the difference?

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