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Second Cup

478 Riverbend Square
Edmonton, AB T6R2X9
Tel: (780) 452-2525
Neighbourhood: Falconer Heights


Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
Poor Customer Service
By AJD of Edmonton Alberta Canada (1 Review)
Submitted Friday, December 7, 2012 - 2:32pm [Dine in]

I just left your store to get a large, decaf, non fat latte. Your server at the drive thru repeated it back but said skinny latte instead. I said sometimes I don't know what to say non fat or skinny and she said it only makes sense that it is skinny! When I came to the window I told her I get Starbucks and its 'non fat' and at Second Cup it is 'skinny'. I told I was insulted of the comment 'that it only makes sense' she made no apologize instead to give an excuse of the headset and doesn't know what I want her to say. I said an apology would be a start. She still did not apologize gave other excuses and just basically walked away from the window. I have been in the customer service industry for over 30 years and if we treated our customers that way we longer would have customers.Possibly she could learn some customer service skills so you do keep customers coming back. Thank you!

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