Laziza Cuisine offers a varied menu of Mediterranean cuisine such as donairs, fatoush and tabouli salads as well as steak, pizza and burgers for eat in, take out or delivery.
We decided to branch out from our usual pizza place. Laziza's reviews were good and the total would be $6 cheaper than our usual place. We called and ordered a meatlovers and donair pizza, no onions. We were told 30-50 minutes to have it delivered. Our order took over an hour. Mildly irritating but not a deal breaker. We sat down to watch a movie and enjoy our pizza when I realized my donair pizza was completely soggy except for 2 cm by the crust. I'm not being picky, I mean so soggy that it was the consistency of baby food. Furthermore, it was riddled with onions. I decided to call and give them another chance. I explained the two issues I had with the pizza. The response was "well do you want another one?" In my experience of GOOD customer service the response is typically "I'm sorry". I accepted the offer of another pizza and was informed it would be an hour to an hour and a half though. I informed him that the time frame was unacceptable and that if that was the case we would never be ordering from them again. He replied "Well that's your loss cause we have the best pizza in the city" Before I could respond, he had hung up the phone.
So on top of the worst donair pizza I've ever had in Edmonton, this is the worst example of customer service in Edmonton that I've seen in the last two years. Whenever I have a bad experience as a customer, I always remember that mistakes happen, treat the employee with respect, and offer the opportunity for the experience to be remedied. Instead I was left completely disappointed and disrespected on top of it.