Boston Pizza serves up gourmet pizzas, pastas and a wide variety of appetizers, salads, entrees and desserts in casual, family friendly setting. The restaurant also has plenty of big screen TVs to catch the big game.
First off, the only other reviewer is Dan Arndt? The manager is Andy Arndt according to Jamar.... Coincidence??
Let me start by saying that we are regular customers. Some days it is just too easy to call for delivery instead of cooking something fresh and tasty. I also want to say that on average they screw up our order about 50% of the time. I don't bother calling in to complain when they forget the garlic toast. I don't complain when they forget the guacamole, my wife's favourite side.
Tonight Boston Pizza set a new record in lows for a company. The fact that their new call centre makes one wonder why they don't have more than one person answering phones on a Friday night is just beyond words. Six months ago your call would be answered within 5 minutes on a bad day. Now you wait for 10, 15 minutes if you are lucky.
Tonight I didn't learn that the call centre was also part of the debacle that happened tonight. Every time you call BP to place an order for delivery, they tell you that they will deliver within an hour. Tonight an hour after placing the order I received a call from the driver saying that he has had an issue and would be about 10 minutes late. Okay, no problem. Twenty-five minutes later, I call the call centre to see what happened. No food. While I am on with the call centre, the driver shows up. Yes, I am angry but I am not going to take it out on the driver. I am talking to the call centre. The woman that I am talking to puts me on hold to talk to the store manager... after 5 minutes that felt like 15 to me and two hours to the delivery guy, the woman from the call centre picks up and says, "Are you still holding?" now you would think that if you asked a question, you would wait to get an answer. Nope, I was back on hold before I could say a word. Okay, done with the call centre.
I call the restaurant and ask to speak to the manager. His name is Jamar. Oh, were we late with your order? Are you not happy with our service? Well, I guess we can issue you a credit on your next order. Next order??? It is less than likely that I will be ordering from them again so how does that help me? Can he give me a discount? Nope, and while my wife, in the middle of a low blood sugar attack decides to just pay the delivery guy, Jamar tells me that I can call and complain on Monday to the manager but he really can't do anything. How can Boston Pizza make things right for me tonight? In Jamar's words, they can't. Since it was Boston pizza at fault, why should I have to call into them to tell them how disappointed and disgusted I am. I tell Jamar that I want his manager Andy to call me. Companies that offer good customer service have their manager call the customer to apologize. They don't expect the customer to have to track down the manager.
Okay, I've had enough. I hang up the phone and go to my very cold meal that I ordered had had a major wait to get.... and it isn't what I ordered. I call the restaurant. Jamar doesn't want to come to the phone. After waiting 5 minutes, I give up and call the call centre again. I tell the woman that answers the issues that I had up to this point and ask her what their system shows my order to be. I had ordered the chicken mushroom fettuccine and boston's lasagna. The guy repeats it back to me. When the food comes.... two fettuccines.... So not only does the restaurant screw up, this order was doomed from the beginning...
I eat it and I would have to say, it had the flavour of cardboard.
My suggestion: don't order from Boston Pizza. They don't care what they deliver. They don't care about customer service. They have no quality control. They just don't care.
Call 780 429 9999 for Takeout and Delivery orders. The store is not able to take orders directly, but the dedicated call centre is fantastic. Online ordering is also available at www.bostonpizza.com. Delivery is available daily from 11am until close. They also have a pair it up pizza special where the second medium or large pizza is 50% off for takeout and delivery.