We visited this location three weeks ago. We have already had two bad experiences prior to this, but we thought, third time may be the charm. Wrong!

Upon arriving, two hostesses were at the front but did not help us, they continued chatting about their weekend. Our friend saw us and waved us over. Our server came, took drinks. Came back with drinks, offered an appy. We got the appy to start, twenty minutes later, i called her over and asked if she forgot to punch our order in. She said it would be right out. She came out ten minutes later with said raw appy. (dough was not cooked) She said the manager is taking care of it because it took so long. Fine.

We finished our appies and were now waiting for our meals, remember it has been almost 40 minutes since we sat down. We wait another ten minutes, no food. Another table that came in after us, received their food! We were not too impressed.

My friend went to the front to ask to speak to the manager. they spoke at the front for about five minutes or so. He comes back to the table and the "manager" comes to the table and says your food is ready, do you want it? At this point, we dont want it, due to having to wait so long and the lack of insincerity within this so called manager. We say no. She says well its just gonna get thrown away so you might as well take it. I'll pack it up for you. We tell her that is not the point. She offers it to us once again and we decline.

We ask for the bill, pay for our drinks and leave. the 'manager' never once offered an apology of any sort. We brought this incident to the head office and all they did was forward us a letter that they use for everyone else.

Dear Copy,

blah blah blah

Regards
Signature here

Now thats what I call customer service!