I have now been to this restaurant 4 times and every time the service gets a little worse which is embarassing when you rave about a restaurant and bring friends or clients and the service doesn't live up to the hype.
The first time we were treated like kings and they brought over pickles, corn appetizer and japanese soda pop for free for my son and fruit at the end of the meal.
The second time I brought my daughter and we didn't get any pickles or appetizers but she got the japanese soda pop for free.
The third time we didn't get the pickles or free soda pop - the kids had to ask for them and because a friend picked up the tab, I don't know is we got charged for the soda pop and we didn't get any pickles or appetizers.
I just went today for lunch and no pickles or appetizers, no miso soup with the lunch box, we were informed that the soda pop is now charged but we did get a slice of mandarin orange after our meal.
Business owners need understand that once an expectation has been set and is not met, then disappointment is what causes people to not return. Consistency of return visits is what makes people come back and this has definitely not been a good experience. The food is good but with an abundance of Japanese restaurants in the Tri-city area - this place was starting to set itself apart by adding little extra amenities like the soda pop for the kids, the appetizers etc. I actually would even pay a little more for these amenities to come back because they really set the dining experience and ambiance apart from everyone else. Too bad Sushi Mori because I'm not sure if I'll give you another chance.
I stopped by here once for drinks with some friends, as it was a local place. I was immediately impressed with the style of decor, almost like an outdoor japanese garden? The creativity and the style of the drinks for the girls was impressive, unfortunately I had already eaten. The owner seemed to be incredibly friendly and appreciative to us and our business. Very honest and genuine.
I later came back to eat and the menu was impressive. Lots of variety and definitely a cool style to the items. They started off by bringing us some free small appys, and when the food came, I was satisfied with every dish. I am a a real picky sushi eater, yet this was very solid.
I go back all the time, only downside id say is that one time they messed up a friends order. but offered free sake as compensation.
I have tried this place recently for both dine in and takeout. The portions for the combos were huge, and the food was really good. For takeout I tried the teriyaki chicken lunch bento for 7.95. The chicken was delicious, came with rice, bean sprouts, sauce, and a few slivers of vegetables. Also included was a salad, selection of tempura, 4 sushi rolls (california & dynamite), some edamame, and a couple other small appetizer pieces (cooked squash piece etc). I had leftovers for dinner.
The atmosphere in the restaurant was very nice with the cherry blossom trees and lighting. The serving bowls, plates, teapots and so on were also very nice.
I go to this sushi restaurant on a regular basis as it is so close to home. I really enjoy the majority of what I have tried. I have tried quite a few sushi restaurants but have not had any real Japanese sushi to compare with so this review is good for the average Tri-City citizen looking for some Canadianized sushi. The California Rolls are not very good but the portions for the rolls are plenty. You get twice as much in one roll than you would get anywhere else. Especially compared to Nagano. My favorite roll is the avocado and kappa roll which I crave on a regular basis. Their spicy salmon roll is very different from the average Tri-City sushi joint spicy salmon roll. It wasn't really up my alley as they used their own kind of spicy sauce as opposed to wasabi. Their miso soup and sunomono salad is good. All in all I haven't heard any complaints about the taste of the food from any of my friends or boyfriend who have eaten there regularly as well. The only negative I have is that we ordered some edamame about a month ago and when we opened the container it had a dead fly in it. Not very appetizing but when we called them to let them know they offered us a $20 credit. The next time we ordered take-out from there we ordered 2 servings of edemame and only received 1. After letting them know they were very apologetic and gave us another $20 store credit. Everything seems to be quite fresh and I will continue to go to this restaurant even if its just for the avocado and kappa roll. DELICIOUS!
This is not your typical Japanese restaurant. If you want large portions of sashimi and big fat rolls, Sushi Mori will not satisfy your needs. Sushi Mori is different and delicious! I love going to Sushi Mori for their specialty rolls.They're unique and yummy. Yakisoba is not as wet as most (which I prefer) and not over salted or greasy. Sushi pizza is very well done! Right amount of crispness of the rice but not too hard. Sashimi is fresh and thin. Grilled mackerel does have bones in it so watch out (it is very flavorful though!) The food is soo good! The price is definitely reasonable for the quality of food you're eating. The service is good if you don't catch them on a busy day. And I adore the look and feel of Sushi Mori. It really looks and feels like an authentic Japanese restaurant with the fake trees and fake foliage. It's one of the few Asians restaurants that I find calm and soothing.
I recommend Sushi Mori to anyone who's craving Japanese food other than chunky sashimi and rolls.
Ambiance is fantastic, great place to take a date. The fish for sashimi/nigiris/rolls are really fresh they are the gem of the restaurant. Avoid the teriyakis and boring noodles. Avoid the bento crap, waste of money.
Bathrooms could be cleaner. Nice place for a drink and some sashimi. Service was fantastic, free appies from our server :D
TV's ... really?
Otherwise solid place to go
Upon entering, we were given a mini presentation of the specials for the night. My fiance was surprised to see one of the deals of the evening was a jug of Sapporo beer for $10. Pretty good deal. :)
The decor was very well done. The restaurant is filled with trees and origami cranes hanging from the ceiling...I would say this is the best looking decor I've seen. Even the dishware was beautiful. (natural stone kettles for tea and ceramic plates along with real, metal chop sticks! :D)
The food was great, we were served a complimentary fried fish head upon sitting down and were told that eating it would be "good for our brains" ...maybe we looked like our brains could use some help? ;)
The service was VERY friendly, the food was tasty but the portions were on the smaller side. (my gomae was the teeniest bit of spinach I've ever been served on a big plate. and the salmon sashimi ($10.95) was the smallest serving I think I've ever had.
Everything was delicious...their specialty rolls were amazing flavor and value. The entire experience is one I'm looking forward to having again soon. :)
I was at Sushi Mori's for the first time on a weekday night (Monday). It is close by and was suggested to me by our daughter who is a sushi lover. I was pleasantly surprised by the ambiance the decor and service and above all the food. It is very well presented. I particularely liked the dishes. The portions are very good in comparison to the price. We were very well treated by the server and owner. Complementary starters and a free beer were a nice touch. I defently will be back and highly recommend it to anyone.
I've been here a few times, the first was early when it just opened. They had a different menu back then, it wasn't very good at all before, but they seem to have changed it up now. I went for lunch a few days ago and was very happy with the quilty of food, value and the friendly service. We order the bento boxes, a few rolls, gyoza, and a udon it all tastled wonderful for the price that they are charging. But what prompted me to write a review about sushi mori was there service. Now I love Japanese food and I have been to many here in Coquitlam, but from my experience very very few restaurants here have both good food and good service. And sushi mori has good food and great service I really recommand this place.
The waitress asked me to change my baby diaper in my car, they have no changing diaper area for baby! I told her there's no space in my car and she said there's nothing they can do, sorry! Not everyone have a car that is big enough to change baby diaper!
Already, within the first step i take inside the place, i recognized it was a different restauraunt than the rest of the normal ones in Coquitlam. The decorations were incredible and gave life to the restaurant itself. The origami was neatly done and the trees added color to brighten the mood. The place was buzzing with busy waitresses and waiters and I realized why so many people chose this restaurant out of all the other sushi restaraunts out there.
The food was fantastic. I just loved the food. The sushi was fresh and all the ingredients in it seemed perfect. I especially like the chicken kariyage because it was so crispy and deeply satisfying. Every time i think of those delicious chicken wings, I dream of going back to Sushi Mori again.
However, the place seemed a bit too busy. The waiters and waitresses seemed to be in a hurry and in a chaotic stress. Maybe that is the reason why I got my food so late. They need to pay more attention to the customers and the state they are in. I think we are waiting too long for the food too. The only exception is the manager, who is excellent at giving service. He remembers all the customers who come to Sushi Mori and treats them well. He communicates and takes care of all the distress. Without the manager, the service just doesn't seem like what it's used to be.
Overall, I think Sushi Mori is a brilliant place to enjoy sushi. People just have to be there at the right time; when the restaurant is not too busy. I continue to dine there over and over again, chomping down on the Unagi and enjoying the various salads the chefs make. I suggest many people to go there because the food is so perfect.
Out of all the sushi restaurants in Coquitlam, i would choose Sushi Mori
I've visited this place three times now -- once during a quiet late night evening, and twice during lunch time.
First off, the good points:
a) excellent ambiance - they do their best to decorate the insides; nice Japanese style wooden food tables and have seperate booth areas for larger parties. they have nicely decorated trees with spring blossom that fit the decor well. even the tea pots and appetizer plates were high quality pottery and heavy cast iron pieces.
b) the japanese food quality was excellent. one of my favorites is the tempura battered california rolls. the lunch boxes are your typical japanese boxes, but are reasonably priced. they have alot of speciality rolls. considering what else is in the area, its one of the best japanese places.
Now for the negatives:
a) Service is horrible when they are busy or even semi-busy during lunch hours. I've witnessed people waiting at the front for 10 or more minutes while waitresses (older moms) walked past them. In one instance, I saw a couple seated at a table -- and 15 minutes later they walked out b/c they weren't even given menus or tea. It seems like they the waitress' get easily overwhelmed during busy or even semi-busy times. At first I thought it might have been an off day, but I came back several weeks later for lunch and saw pretty much the same story.
But if its quiet, they do a pretty good job.
If you're pressed for time though, its russian roulette to what kind of service you will get.
Sushi Mori is a very nice little Japanese restaurant. It's got sakura trees (not the real ones of course) inside the restaurant. Twice we went there, we ordered Deep fried California Roll and Spider Roll. Both are 4.50. Very decent price. We also ordered the Seafood Nabe which has incredible soup base and a variety of seafood. The salmon in the Nabe is cooked perfectly. The first time we went there, we had half-priced pitcher. And the manager (or the owner) gave us half a pitcher for free. :D The second time they didn't charge us for the pitcher at all..LOL.. This place is worth trying!!
My husband and I just went to Sushi Mori in Coquitlam and what a great experience!!
First impressions are everything and they did not disappoint. From the moment we walked in to being seated right away we were pleasantly suprised with how cool the ambiance was. The place reminded us of a real cute outdoor Japenese tea garden. The middle of the restuarant had bench style seating designed like it was bridge paths over water with Japenese cherry blosson trees throughout. Very pretty! Then some private style booths around for larger parties.
We were served tea immediatly without being asked which was really nice green tea served in teapot that they leave at your table. The dishes and tea cups are all in beautiful organic style hand painted pottery. The chopsticks were stainless steel which cuts down on waste (smart!)
The menu had so many traditional and unique additions. We had a hard time not ordering everything! Our food came so fast after ordering along with the coolest teapot of hot sake! It was a teapot the sat over a tealight to keep warm. The presentation of the food was both traditional and modern. I'm not a big wasabi fan, but I tried my husband's anyways and I actually liked it, it was very mild and uniquely flavoured.
We REALLY enjoyed the spider roll. After having that I could never eat california roll again! Chicken teri roll was excellent, appetizer sashimi was fresh as it gets! Spicy salmon rolls were good, and the yam tempura roll was great!
The owner came around several times offering us free sake and checking in on all his guests in such a non evasive manner it was impressive service. Every time someone would leave he would hurry to the door to open it and say thanks and bye inviting everyone to come back. As we left he did the same for us and appreciated our business as we expressed to him how much we enjoyed our experience. He told us that they use no MSG, and they make all their own sauces fresh, and they really try to do their part with recycling and cutting down on waste where they can ie. stainless steel chopsticks.
We both love to cook and work in customer service therefore have high expectations when we go out for dinner. This was an experience that we truly enjoyed! Great service, good value ( you get what you pay for) pretty ambiance. We agreed to return again this month as this is now our favorite sushi spot! Highly recommend it!