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My husband and I finally decided to try out Sui Sha Ya for the first time for lunch. We were hesitant to go due to all of the negative reviews, but based on where we live, we decided it would be good to finally try it.
Upon arrival, I waited close to 8 minutes before anyone even said anything to me. Finally after waiting, a server mumbled that it would be a 5 minute wait; which is typical of a good all you can eat sushi joint. We waited for about 10 minutes and the waiter finally motioned that a table was ready. I figured, like any restaurant, that the server would guide you to the table. Not here! I found the table myself and the server came and plopped the menu and ordering cards on the table.
This was the first sign of the bad things that were about to come...
We decided what to have, and ordered. We placed our ordering card on the edge of the table and waited...and waited...and waited. Finally our server came and grabbed it off of the table, not making eye contact, saying a word or even asking us if we wanted anything other than tea to drink. He then came with our food, slammed it on the table and walked away as quickly as possible; still not asking us if we wanted anything else. This kind of service continued as we waited for our food and when our food finally did arrive.
My husband asked for a glass of water, it never came. We asked for more napkins, they never came. We did notice however that our server was having a seemingly good day; chatting behind the counter, sipping on his drink, and not making eye contact with anyone other than the woman on the till.
During our entire 45 minute meal at Sui Sha Ya, our server did not say one word or make eye contact once. If you are looking to be treated like cattle, this is the place to go! We were not the only ones complaining about the service either. The tables all around us were having the same experience as us. I then went to pay for our meal and not once did the woman ask how it was or how my day was going. She grabbed my debit card and threw the machine back at me to pay.
My husband and I frequently eat out and NEVER leave without giving a tip; but I gave our server $0 at Sui Sha Ya. This restaurant is NOT a typical, friendly Japanese restaurant so if you are looking for mediocre sushi and to be treated like crap, go and visit Sui Sha Ya!
I used to go to the Sui Sha Ya in Coquitlam until they noticably got either a new chef or new management a couple years ago. It went so down hill. I recently went to the one in Metrotown and it was DISGUSTING! We had the AYCE and absolutely regreted it. Everything was so old, overcooked, undercooked, anything but edible. Even for the cheap price of $11 it was not worth getting food poisoning and losing my appetite for "all I could eat." The service was crap too. Clearly favoring customers. Unless you can't give up the cheap price or have an iron stomach, spend the extra money and go down the street across from Coquitlam Centre and get MUCH better, actually edible sushi, and a warm greeting from Nagano.
I don't know why I kept going BACK to this place. I think it was just because it was cheap, and variety. After a while, it started to appeal to me that this food was gutter food. So many things we ordered.... deserved questioning.
"What FLAVOUR is this?"
"Is this EDIBLE?"
"This looks GROSS"
Not to mention the horrendous service. The one guy with the long hair and glasses kept strutting around the place like he was the boss or something. SLAMMING our food on the table. THANKS for the 2 hour left out pre-made rolls guys. Not to mention when you gave us this weird yellow pickle roll...
All you can eat lunch. I'd rather pay more money to get something I could digest. And have friendly service.
I want to light this place on fire and write in gas on the pavement and light in flames "SUI SHA YA? SUI SHA NO!"
Thanks for the JELL-O....with a SPOON STUCK IN IT.
I think this is the worst sushi place I've been to so far. I knew this place was crappy, but I didn't realize it would be THIS bad. Other than the look of the place (kind of, not really), everything else is just HORRIBLE.
First of all, the service was just bad. We were greeted by a waiter as soon as we walked in. No wait, not greeted, he just stared at us and told us there would be no AYCE. Not even a hi. Showed us to our table and we had to wait awhile for the tea.
The prices are too high for the crap food that they give you. We had 4 people, including myself. There was a beef teriyaki rice bowl with tempura, chicken teriyake rice bowl with tempura, gomae (spinach with peanut sauce), spicy agedashi tofu (spicy deep fried tofu), yam tempura roll, and mixed vegetable green soba.
Okay. Both the rice bowls are decently portioned but didn't taste great. The gomae was in a cube shape with sauce dumped on top. The tofu looked REALLY oily. I ordered the roll and soba. The roll.. ugh. It was so poorly made. As soon as I tried to pick it up, it just fell apart. The rice wasn't packed well enough, and who the hell puts Japanese mayo in a yam tempura roll?! My mixed vegetable soba, it was so bland. For some reason they put 2 random fish cakes on my noodles, and the "mixed veggies" were zucchini, carrots, and cabbage. It was so gross I couldn't even finish it.
The service and staff was about as great as their food. The people who worked there yelled out in Chinese to each other while working. Don't expect a Japanese person working here. We had to ask for a tea refill twice before they did it. No one smiles here, and they don't come to you unless you ask them a couple of times.
I will never come back here. If you want to throw away your money.. by all means, eat at this place.
I decided to try this sushi place in Coq. Since the usual place i go to was closed. When we first entered, we were greeted by a hostess who was nice, but the first thing out of her mouth was it's last call for All You Can Eat. I didn't even know they had AYCE, as it was my first time eating there. So we ordered the all you can eat, we had some maki sushi rolls, some nigiri sushi, tempura, teriyaki meats. They all tasted ok, but the teriyaki beef tasted like dog food, not that i've ever tried dog food. But it definitly wasn't teriyaki. The oyster thing we had was pretty good. I guess the main thing that totally rung an alarm in my head was the awful service. They just plop the plates on your table and walk away, no eye contact no smile, no life in them whatsoever. This has got to be the worst service i have ever experienced in any restaurant or any business establishment.
The hostess was the only person with some sense of service and hospitality skill. But the rudeness of the other people working their and especially the chinese lady behind the counter counting the receipts outways the one kind hostess. I give ambiance a Poor rating because i think ambiance isn't just the way the place looks, it's the feeling of the place. The energy here is so negative. The lady behind the counter was the rudest with the way she took my interac card and slammed the receipt on the counter. No smile, no hello no thank you. I felt like slapping her. This is in no way a true Japanese restaurant. $ui $ha Ya??? i say $ui Sha NO! and never again.
I can see from reading the other reviews nobody left this place happy. BUt yet people still keep going back.
We visited this restaurant due to my girlfriend being very hungry so we looked up Japanese restaurants in the area while visiting Coquitlam.
Immediately on entering the place, there were no attempts to seat us. Finally after a ten minute wait, a hostess came over and gruffly asked how many and motioned that we follow her.
She asked us if we were wanting the menu or the all you can eat special. We opted for the AYCA and were told that we had until 5 pm to make our choices or we would be charged dinner menu pricing. It was four forty five so we hastily ordered.
The food arrived all in one big mass and was really poor quality compared to what we have. Granted, I have never been to a high quality Japanese AYCA place so this might just be a constant.
Finally, when the bill came, it was almost twenty seven dollars. I gave the server my credit card and he came back with a new bill of almost forty seven dollars. He said it was because we had the dinner service and not the lunch service. I asked to see the manager. The manager came and I protested the bill giving her the facts of the situation. She said nope, we would have to pay the full price. I protested some more but it was fruitless.
So, if you do go here, and I recommend you DO NOT for various reasons, ask for concrete pricing first so you don't pay way too much for poor food, bad service and poor management.
I'll eat dirt before I ever go to any Sui Sha Ya restaurant again.
We decided to go to this restaurant for the all-u-can-eat sushi and found that in comparison to their location in Metrotown, this one is far better. Which isn't saying much, really. The food is average for the price ($10.95 for weekday lunch), the sushi is okay, but the hot food is delivered quickly and is fairly tasty. We had decent service, finding the servers were polite and quick to help us out with any questions we had and any special requests.
We have done several take-out orders from this restaurant as we work in the area and have found the takeout orders bigger and tastier. The sashimi in the take-out orders was better than the all-u-can-eat orders in both quality and quantity. I guess you pay for what you get.
So will definitely be back for more take-out orders but not likely for the all-u-can-eat fair.
I knew the reputation of SSY and knew it wasn't good but figured for lunch AYCE we thought we'd give it a try for the price.
Offerings: Restricted to 2 orders of Sashimi for an extra $1/pp, Nigri limited to Tuna or Salmon a handful of maki rolls with the usual suspects. Cooked options were all right. I liked having gomae and oyster/seafood motoyaki which isn't always an option at other AYCE menus. All items were decent nothing worth writing home about for for our family of 4 (two kids one under 4 ($3) and one under 1 (Free) it was a good deal for $30.00 which we wouldn't have had the variety we sampled if we ordered off the menu.
Service: Was not great. Staff was running around like mad but pretty grumpy and a bit slow to bring the food so much so that we thought they had forgotten our orders but everything eventually came.
We'd do it again.
I'm not sure what all the negative fuss is about with Sui Sha Ya Sushi. I went to the one in Metrotown and had pretty good service. The main reason I don't understand this negative publicity is because I only paid $11 for an all-you-can-eat meal, and I ate all I could. I'm not sure where these negative commentators have eaten sushi recently, but I would like to think that $11 for all you can eat is worth waiting 5 minutes for tea.
I would highly recommend this restaurant for a sushi dining experience.
Hmm...I've been a little conflicted after my past few visits here. The place is not too shabby; it's roomy and the decor isn't tacky or dated like many others.
The service sucks. Unless you get the manager serving you which isn't likely anyway.
The All-you-can-eat really sucks. If you don't finish what's in front of you, most likely you'll be charged extra. Even if it's a tough meat-like leathery skin stuck to a chicken bone. The portions are sad, the quality lacking. Taste-wise you're in for quite a bland experience. Of course, there's limit on how much sashimi you can order. But that's common, so can't hold that against this place.
Anyway, if you order off the regular menu, it's a different story. Miraculously, portion sizes are doubled, there's flavour and some presentation. And you won't have to eat it all up if you don't feel like it.
Service is slightly better too, but only slightly.
Had dinner there tonight with family and everyone was fed and mostly pleased. The tea was lukewarm but I think I was the only one who was bothered by it, since nobody else was drinking it. Oh, and the miso soup was muc too salty, also lukewarm and only had traces of crumb-like pieces of tofu and seaweed swimming around. Service was on the ok side of the usual barely-service-at-all.
I won't say I won't be back but it's not a favourite or even a top 10 favourite place of mine.
The ambiance of better than Metrotown's even after its renovation. The service is still kind of poor. Servers are smiless robots. The food portions have definately shrunk. And I don't like how they put their bake oysters in tin dishes, it defeats the point of baked oysters. Their sushi is blah, not much flavor. The fish is an extremely thin slice on the rice.
The price isn't really reasonable for the type of food you get. That's why I only go once every three months.
Plus, after gorging yourself at all-you-can-eat, you don't want to be near sushi in a couple of months.
Food: Definitely a lot better a couple of years ago when they had another sashimi guy. You have to pay an extra dollar if you want 6 pieces of sashimi for the lunch all-you-can-eat, which is understandable, but the pieces are half the size of what they used to be. The kitchen food is still alright but sometimes you get cold food when it's supposed to be hot or at least warm and that's just not right.
Service: Again, it was a lot better before. I've noticed that when the old lady was the manager, the servers were nicer, actually talked to you & better looking to boot. Now with that skinny lady being manager, all the servers changed. There are no more young people serving & none of the servers talk to you at all. In fact, they tend to ignore the customers, my friends & I included. We had to ask for our waters at least 4 times after we ran out of tea before we got them. Moreover, no one ever came to refill them & we had to actually go up to the counter and steal a jug of water! Also, when we complained to the manager, she actually looked annoyed & didn't even bother to apologize for her servers' lack of service and attention.
Ambiance: You'd think they would renovate the inside when outside was renovated. The inside is still dim and old. Everything's dingy and the chairs are so gross with stains & the cushions on the chairs don't even feel soft & cushiony anymore; it feels like you're just sitting on a cloth covered wooden chair.
Overall: Thank goodness they're going to move into that smaller building in front of CIBC because they need new everything! I'd say that their food is slightly better than their Metrotown location, considering there about half as much rice in their sushis and rolls as they put in both Metrotown & Richmond locations. However, unless they change managers to someone who can actually train her staff to be useful and efficient, I'm never going back there. The service was just appalling, even if we only paid $10 per person for lunch.
I used to come here all the time to the old location, when i was in high school.
Man my tastes must have grown up. Its garbage. Value is good being an all u can eat with all the typical variety of dishes, but it is lame. They even try to charge you extra for sashimi.
Sushi is personally gross there. Very bare-minimum quality and the hell with you service. I guess if you are just a super hungry dude and dont care for taste, go for it. Tomakasu and Shabusen are 100X better.
Well, opinions are opinions, though having eaten at many sushi places all over the Vancouver area, this has to be on the worst! The Sui Sha Ya on Broadway is very good and we thought this place would reflect that of their Vancouver counter part. We went on a Saturday night and there were people waiting at the door.
My wife ordered chicken donburi. We rarely send food back to the kitchen and this was a dish we just had to. The meat was terrible fatty and undercooked! How dangerous is that?!! The sushi was seconds rate and the service was unattentive and lacklustre.
Coquitlam is certainly void of sushi places that meet the quality of downtown ones, though this is one place to AVOID AT ALL COSTS.
I go to Coquitlam location often for all you can eat dinner and I love it! I tried lunch menu couple of times but I prefer dinner. It's little bit more money but the menu is much better. I usually order specialty food and lots of sushimi and it's always fresh. I understand that to keep the cost down they can not hire too many waiters. They can get pretty busy but I think those 2-3 waiters are pretty fast and if you nice to them and thank them for their hard work, they always smile back.
I had to laugh at some reviews - small portions? well it's all you can eat, so order more! and I think it's only right to charge for uneaten food, after all it says it on the menu. There are lots of starving people in the world so why should we waste? Everybody should know how much their stomach can handle and order little first and then more later. It always worked for me :o) and what really amaze me is if the food is so horrible, how come there is always line up at lunchtime and people that complained here always seems to go back?
We had a guest from out of town who was really pushing to go to an "all you can eat" sushi place. I looked it up and this was all I found near us but the bad reviews scared me. He wanted to try it anyhow.
I'm really glad we did - we ate like gluttons and the food was good. I can't believe how quickly the food came to us either. We were seated at 2:15 - last call was 2:45 and in that time we got in TWO orders - completely finishing the first one. I've never seen service that fast in my life, especially considering the place was packed. I'm so grateful we tried it out - we'll definitely be heading back there.
you guys seem to have nothing positive to say about this resturant but my boyfriend and i drive from abbotsford just to go there, we love it!! maybe the service isnt that great and your rarely get a "your welcome" after your "thank you" but the food is amazing and i have never had something i didnt like, i think anyone should try it! and dont forget your only paying 20$ for all you can eat! thats cheap!
We had lunch at this restaurant yesterday. The place was packed. I guess people are drawn, as we were, to the fun idea of an all-you-can-eat menu.
The only problem is that the food is abysmal! Check out the other reviews ... I'm not the only one saying this. It's really yucky. I see another reviewer mentioned how bad the beef teriyaki was. That was the only dish we had which was totally inedible. A visually unappealing, stringy, chewy mess.
The other dishes, we ate, but didn't care for any of them. For the chicken teriyaki, they had just dumped some bottled teriyaki sauce on top of the chicken. Same for the spicy chicken wings, just a bottled sauce on top. Pan-fried noodles ... were tasteless. How do you screw up pan-fried noodles? We were pouring soy sauce on them to try to give them some flavour.
The service also was very poor. The only good thing at the end of the lunch was the bill, which came to $23 for 2 people. But we will not ever return. They'll never get my lunch money again.
Sui Sha Ya in coquitlam used to be good. Now in it's new location, I decided to give it a try. At first, the atmostshpere was great but it slowly went down hill from there. I wasn't expecting much in quality for buffet type Japanese food but I have always enjoy it regardless. BUT this place, I hate the service. My sister and I left some uneaten rice on a plate and I swear only about 4 pieces. The waiter was collecting extra plates and said in a rude way "you can't do that, we charge extra for that." I lost my appetite after that. No smile all around. They really need to think about how they treat customers.
We have done the 'all-you-can-eat' lunch twice since the restaurant opened at its new location. We ate at the former location several times over the past couple of years, and although we did not always fully-enjoy our dining experiences (food and service), for the most part they were certainly better than what we have had at the new place -- dining there has meant mediocre food and preparations, and terrible service -- and at a higher cost. In addition, the old place had some ambiance -- the new place looks and feels so cold and 'sterile', lacking the "warmth & charm" (limited as it was) of the former location. And the staff actually spoke and smiled at the old location - well, at least some of the time. But now, they seem so rigid, 'plastic', and more uncaring than ever (about you actually being there).
Mediocre food, poor preparations of same (for example - the teryaki preparations - the beef teryaki is almost unidentifiable and unfit to eat, the chicken and pork not much better - watery and tasteless!!), service that is very poor, and that doesn't match the type of food being served.
At this time, we're very unsure whether it's worth of another try.
| 1. | Kingsway (15.6 km) |  |
| 2. | Richmond (26.9 km) |  |
| 3. | Abbotsford (42.4 km) |
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| 9. | Matoi Sushi (106 m) |  |
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