Hubby wanted to go here because it was close. Lunch time on a weekend restaurant mostly empty. I remember many years ago there was always a line up. Waitress seemed bored and disinterested. Opened the menu and it was the same as last time I was there many years ago. Yawn.
Hubby had a burger that was ok( can u screw up a burger?) few fries and they were cold steak fries and tasteless. Child 10 - had grilled cheese that came cut up in about 10 mini pieces- like she can't handle a whole sandwich. Filled with plastic process cheese- she said it was gross. She ate almost nothing except for the drink which came in a glass with a plastic lid on it like she was 2. Waitress did not ask why it wasn't eaten. Looking for something smallish and healthier - other than. $12 salad. I opted for soup of the day and garlic toast. The soup was corn chowder. Sounded good. What I hot was a bowl of vegetarian chilli precursors. Sautéed onions carrots celery black beans and corn it about a teaspoon of broth with taco seasoning. That wasn't soup - soup is liquid. It was disgusting. I only ate the few tortilla strips on top and again was not asked why I didn't set it. The " garlic toast" were two mini slices of baguette and burned. Just terrible .
This place is way past it's prime and needs to close so that a restaurant from this century can more in.
Our sports team showed up on a Sunday afternoon. THere was about 20 of us and they were totally bewildered? Like they were not accustomed to having customers. They could not accommodate such a larege party. They had no staff. Seriously that's what the "manager" said. HE tried his best to discourage us but for some reason one person kept insisting. Would they have freaked out if 4 groups of 5 had wandered in. Why the heck would you not expect customers unless you suck?
We had to wait 15 minutes and the restaurant was empty but they finally got it together. If it were up to me I would have left the second they appeared not to want us.
Anyway the service was fine considering they had "no staff" . Some of the meals got mess up or were slow but it was alright. I was stunned at the number of fries that came with each burger - about 8. No kidding. They ask later if anyone wants more but who's going to say yes when most others don't
At the end the manager came up to one person, handed him his card and admonished him to "call ahead" next time. Like we would come back.
We dined at this restaurant at 2100 on a Monday night in mid-June. We ordered a chocolate milkshake (double dip), onion rings, a "monster" bacon cheeseburger and a Phlly cheesesteak sandwich which came with a Caesar salad. French fries also came with the meal.
The service was generally slow and disinterested. The waitress did not bring us cutlery or napkins despite the fact that our dishes mandated such until we specifically asked her to.
The chocolate milkshake was quite good but that is where the accolades stop.
The Philly cheesesteak was mediocre with thick, heavy bread and a minimum of cheese, steak or anything else. The doughy bread easily overpowered the steak and the vegetables. Yes, they definitely do it better in Philly so if this is the experience you are trying to approximate, think again.
The hamburger was small despite being a "monster" iteration. The taste was again mediocre.
The Caesar salad was simply inedible. The dressing, quite frankly, was rancid. It was easily the WORST Caesar salad I have ever had.
The French fries were OK.
The prices were high. Our tab with tip was $45 which is quite atrocious for a hamburger joint, let alone a poor one. Much better value and taste are to be had at A&W or even McDonald's for that matter. When a restaurant compares unfavorably to a dump like Micky D's, now that is saying something!
Don't bother to even contemplate eating at this dump. Your taste buds and your wallet will thank you if you opt for one of the many other available hamburger restaurant choices in the Tri-Cities.
First off, I LOVE Red Robin in general. But this particular restaurant has a SERIOUS problem with service. More often than nought, the food arrives cold, stuff is missing, or the food is wrong. I've been there four times with my family JUST to see if it has improved, but it hasn't. The only time I will go there now is if someone else is paying and I've got no other choice. Which has happened, with the same results.
Red Robin is a family restaurant that is befitting of any occasion whether it is a dinner with friends, birthday celebrations or family get togethers. However, once you've tasted their burgers after several visits it become mundane and uneventful. Sorry to say, their unlimited refills on soda pop and flavoured non-alcoholic drinks are a poor value and not worth the price. The menu needs to be resurrected big time to bring in new flavours and varieties. If you went to Red Robin and did not return for 1 year the menu would be undoubtedly the same with a few superficial changes, if any. Even their staff recommend changes but HQ does not listen. They should try to bring in new cultural flavours like Louisanna, nachoes, wings, chili, different soups and a variety of desserts than the same boring stuff. We used to go there for birthdays and special celebrations but now all of us go elsewheres. Change is good...