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3
  • Food3
  • Service2.5
  • Value2.5
  • Ambiance3
  • Reviews42

Nagano Japanese Restaurant

2918 Glen Dr, #120
Coquitlam, BC V3B2P5
Tel: (604) 468-2133

Reviews

Displaying 21 - 40 of 42 Reviews FoundSort: Useful | Helpful | Reviews | Date
poor customer service delicious food
By sberry101 of Coquitlam (1 Review)
Submitted Saturday, August 9, 2014 - 9:52pm [Dine in]

Came here with my family whom I haven't seen in about 10 years.. The food was delicious , but the service was poor! The waitress walked away before we were all finished ordering, we didn't get all the food we ordered... And we were asked to leave because others needed the table... My mom complained and all they had to say was "sorry" over and over again.. needless to say... we were upset with the service and we are not coming back !

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Disappointed with horrible service
By Kensie of Vancouver (1 Review)
Submitted Sunday, December 2, 2012 - 9:28pm [Dine in]

Came with my family if 10 for dinner.
- Seated for 15 min before I decided to get up to ask for menus
- got up again to find someone to order
- had to ask again for tea and water
- did not provide enough plates so sister had to use a serving plate
- did not tell us what food they brought us and just place on table
- we asked to keep the tea pot but they said no and told us that they will come back often to refill tea (which they did not)
- we wanted to order more food and went to find someone to take our order. We waited 15 min fur someone to come and we gave up

My husband and myself have been waitresses and waiters before and understand that it can get busy and short staffed but this was just horrible and beyond bad service. The food is good but for the expensive pricing I expected way more.

To note this is the second time we have had horrible service. We had decided to give this place a second chance hoping it was just that one time.

We will never return to this place again. For $260 no one was full and was too annoyed to wait any longer to order more food.

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One of the best places in the burbs
By sushisucks of vancouver (7 Reviews)
Submitted Friday, June 17, 2011 - 2:14pm [Dine in]

I'm not sure why people are complaining about this place. It surely has some of the best sushi I've had in the city. My other favourites are Shiro's at Cambie and 14th and Toby's at East Hastings and Slocan. The quality of the sushi is far superior to the average sushi place. Most sushi places have fishy fish and poor rice and the sushi chefs are not really knowledgeable in the art of making sushi. This place, on the other hand, serves up delicious food. It's fresh, its the right temperature, the rolls are nice and loose and the flavours are perfectly balanced. I'm very impressed with the quality of everything. Also, they hand out lots of free tasting plates to their customers. The service is fast and friendly. We go there when ever we are in Coquitlam.

What a great find and random too because it is situated behind the Coquitlam Mall and we just happened to pop in one day. We can stop going back!

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Disappointing!
By omega2000 of Coquitlam, BC (1 Review)
Submitted Wednesday, July 8, 2009 - 1:20am [Dine in]

We have been going here since we moved to the area several years ago. I have noticed over the months that the quality of the food has gone downhill and I was very disappointed with my take out order today. I ordered salmon sashimi and a California roll. The order was prepared quickly as it was ready and waiting when I arrived 15 minutes after ordering. The condition of my order was dismal and if this was served to me in the restaurant I would have sent it back. The cali roll looked it had been dropped and repaired with pieces of nori. The filling was bland, tasteless and it was definitely not fresh. It looked awful and tasted just as bad. The salmon sashimi was ok, but had no taste whatsoever. All in all definitely not even close to value for money at almost $16 for just two items off the menu. Come on guys, you'll have to do a lot better than this! I certainly won't be going back any time soon. Sorry Nagano!

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good food
By jinny_ of Surrey (4 Reviews)
Submitted Friday, June 5, 2009 - 2:00pm [Dine in]

I've only been to Nagano a couple times but i've always enjoyed the food
I really liked the Rocket Roll , i think it was called
I also really liked how they made the chicken teriyaki
with noodles... it was different but in a good way
but as mentioned before, the food is a little on the pricey side

As for the service, I didn't think much of it
They were a little on the rude side and didn't smile or check up once

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a very disappointing experience
By Ace of Burnaby (6 Reviews)
Submitted Saturday, January 3, 2009 - 12:34am [Dine in]

I went to the place a couple of times past the year. most recently, I found it very disappointing to the food quality and the service waitresses provided. I ordered kitchen food that were actually overcooked and burned. Don't ever order motoyaki. The restaurant looks busy, and that's probably why I found it very different from the times I had been there in the past few years. The waitresses were no smiles and slow when I asked for service. And somehow, I just think the price isn't worth the food I ordered.

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Not impressed
By GreenEnvy of New West (7 Reviews)
Submitted Friday, November 30, 2007 - 9:13am [Dine in]

Went here for the first time and ordered about $70 in takeout. Tried quite a few specialty rolls but was not impressed. They are unique, but for me the flavours did not mix well with each other, and some were borderline tasteless. The place looks good on the inside, but the service wasn't great . They said 20 minutes and it would all be ready, I ended up waiting 35.
I won't go back to this place.

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No thanks
By happytoro of Coquitlam (10 Reviews)
Submitted Monday, April 27, 2009 - 6:03am [Dine in]

Food: The sashimi is not fresh. The rolls are in a good proportion but the sushi was a bit smaller than expected. It's gone downhill and anything raw looks as if it's been sitting out for awhile.

Service: Was greeted right away, server kept coming back to ask if everything was alright. Constantly filled the tea...friendly service.

Ambiance: Small, kind of cramped. I was sat near a closet and it wasn't very pleasant.

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Not good at all . . .
By kiwikaloga of Coquitlam (10 Reviews)
Submitted Saturday, July 21, 2007 - 10:04pm [Dine in]

The service wasn't very good at all. The waitress took us to a seat near the closet where it's somewhat dark and crowded, there was another seat so we asked if we can switch to that one but the waitress just looked at us funny and walked away. It wasn't even a busy afternoon but we had to ask 3 times for someone to bring us tea.

The food is overpriced but it's fresh. I wouldn't say it's good quality or anything but it's one of the few choices if you are eating in Coquitlam area.

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Sadly.....rude, slow and kicked out
By juliejulie of Coquitlam (1 Review)
Submitted Sunday, August 10, 2014 - 8:51am [Dine in]

To my knowledge there is no set seatings /times for this restaurant. So we were very surprised to be told to leave because the "next reservations" had "been waiting for a long time. We were celebrating a birthday complete with cake that they "allowed us to bring in" with people who had not seen each other in many many years. When I complained there was a "very sorry" and you can stay.....of course we did not want to by this point. The food is fine. They missed several items from our meal. The restaurant is "not clean". There was no attempt to offer us any compensation. I ignored the other warnings on this site. Perhaps the other Nagano in Port Moody is better. If you want authentic Sushi and impeccable service drive into Vancouver.

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Great local sushi joint
By Rikko of Coquitlam (5 Reviews)
Submitted Tuesday, March 27, 2012 - 12:54pm [Dine in]

I've been going to Nagano regularly for about 3 years and have always been happy with their food. The sushi is well made from quality ingredients and they have a great selection of rolls that aren't standard sushi menu fare.

They aren't cheap, though. You definitely notice your bill is higher than compared to a typical sushi dive, but the difference in food quality makes up for it.

Some of the senior staff are wonderful to deal with. The more junior servers are pleasant and efficient and leave nothing to complain about, but they don't "work the room" the same way.

I'd absolutely recommend them and anything on their menu.

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Most Horrible Experience
By befairalways of coquitlam, bc (1 Review)
Submitted Thursday, October 21, 2010 - 3:41am [Dine in]

From the start to finish... It was really a horrible experience.
Although many sits were visibly available it took us ten or more mins to finally sit down at a table.
The menu was easy enough and we've all decided what to have... but the problem was that the server
didn't come to take our order for like 20 mins after we sat down.

Finally after about 30 mins.. we were able to order our food.
Actually the food came out faster than we've expected. But it had its price.
Worst Udon we've ever had... Worst rolls we've ever had...
Especially the chopped scallop nigiri was really bad...

THE WORST DINING EXPERIENCE EVER!

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never been dissappointment so much
By csj1114 of coquitlam (1 Review)
Submitted Monday, June 7, 2010 - 10:58pm [Dine in]

All I can say is that your money will be wasted if you go this restaurant. I'm serious. I never write reviews at Dine Here. I even made account to warn other people so that they won't be in a state as I am right now. So bad that I cannot believe it.

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not the best sushi
By poconi of port coquitlam (2 Reviews)
Submitted Saturday, June 27, 2009 - 10:36pm [Dine in]

sorry folks, hate to say this but their sushi doesnt taste like what sushi's supposed to taste. we went to nagano because of the good reviews. the sticky rice was so bland, i dont think they mix it with rice vinegar. i know this because i eat white rice and their sushi tastes like one. and i had so many sushi and i know what sushi taste like. the service was bad we had to wait long for them to take the order maybe because it was busy night? not really because we were there for early dinner and it wasnt that crowded. ambiance was good had no complaint bout that. all and all i still have to find a place for good sushi.

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food was nice, manager seems mean
By lamamyan of burnaby (1 Review)
Submitted Sunday, January 25, 2009 - 5:53pm [Dine in]

I went there with my friends, the manager ( i guess she is ) worked really slow and walked around the restaurant,but she kept pushing the young waitress to work and walk faster.we were waiting for drink and taking order for so long. service was disappointing, the young waitress did better than the older ones, as well as, the yonger waitress had more smiles than the older ones. i guess it was too busy, and everyone who was working got too tired to provide good serivice.

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service is poor
By crazycat of Coquitlam (3 Reviews)
Submitted Thursday, December 11, 2008 - 2:19am [Dine in]

First time when I find the place, and took all families to there, we're so happy to find it, keep go there many time, then one time we went there was busy, I saw a lady order to take out, when she got her order, she asked for couple more soy sauce, the manager said: this is extra money", I can't believe what I heard, and the manager has no smile at all, the food also not the same quality as before, our family felt they must changed owner, because we never see that manager before, we had try few time, than decide not go there anymore.

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Sushi tonight?
By CarolAnn of Coquitlam, BC (3 Reviews)
Submitted Wednesday, November 19, 2008 - 1:23pm [Dine in]

Being residents of Coquitlam, Sushi Night means Nagano. We've been there so often that the staff recognize us and the sushi chefs know us by name. Unless we are entertaining, my husband and I sit at the sushi bar and talk to Chef Pai. Ther'es often somethig extra passed our way. Negitoro and spicy tuna are our favorite rolls and a meal isn't complete without a plate of BBQ black cod and an order of gomae.

I notice that other reviews have said Nagano is expensive. We've never felt that way. You get what you pay for and in this case, the freshest ingredients and generous portion sizes are what you are paying for.

Highly recommend!!

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Amazing Japanese, But At A Price
By trevz0r of Surrey (4 Reviews)
Submitted Wednesday, October 8, 2008 - 7:55pm [Dine in]

Nagano sushi is one of the greatest sushi restaurants in the lower mainland. All of the food is amazing, and often they give you a complimentary item to try. Service is great from welcoming you at the door, and serving you at the table. Staff is friendly and efficient. My only complaint is the prices. The food it amazing, however, it is slightly overpriced. I dont mind paying the prices however, at times I dont mind paying a little less for a lower quality. None the less, Nagano is a great recommendation. Enjoy!

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Take Out Hell
By ciciken of Coquitlam (2 Reviews)
Submitted Wednesday, March 19, 2008 - 2:53pm [Dine in]

I had someone bring it home as take-out once, and I was shocked at how much they paid for crap. 3.99 for a roll of sushi (negitoro) that was worse than fast food sushi places downtown. 2.99 for salmon sushi that was OLD and MUSHY and gross. The beef teriyaki was unchewable and the sauce tasted like salty water. I was also craving oyster motoyaki, and I guess I was being too hopefuly asking it for take-out.
I guess I am also one of the spoiled-by-downtown-sushi people and it may also have been the fact that it was take-out, but a roll of sushi now or 15 minutes later should not degrade so horribly.
Since I did not eat at the actual restaurant I can't adequately review the service or ambiance.

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Nagano rocks
By Anon604 of Coquitlam (1 Review)
Submitted Thursday, February 21, 2008 - 3:22am [Dine in]

Many people here complain of the pricing, but I've found it quite reasonable. I haven't experimented too much with their menu, but I can tell you the dynamite rolls are absolutely incredible. Most places make much wider dynamite rolls sliced thinner which are hard to eat. Naganos are small enough that you can put them in your mouth, and they still give you the same amount.

All the food is very fresh and made for you quite quickly. The service is a little lacking, especially at peak hours, but it's not unbearable.

Easily my favorite sushi restaurant.

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