Nagano is a Japanese restaurant in Coquitlam specializing in original sushi rolls.
Came with my family if 10 for dinner.
- Seated for 15 min before I decided to get up to ask for menus
- got up again to find someone to order
- had to ask again for tea and water
- did not provide enough plates so sister had to use a serving plate
- did not tell us what food they brought us and just place on table
- we asked to keep the tea pot but they said no and told us that they will come back often to refill tea (which they did not)
- we wanted to order more food and went to find someone to take our order. We waited 15 min fur someone to come and we gave up
My husband and myself have been waitresses and waiters before and understand that it can get busy and short staffed but this was just horrible and beyond bad service. The food is good but for the expensive pricing I expected way more.
To note this is the second time we have had horrible service. We had decided to give this place a second chance hoping it was just that one time.
We will never return to this place again. For $260 no one was full and was too annoyed to wait any longer to order more food.
I've been going to Nagano regularly for about 3 years and have always been happy with their food. The sushi is well made from quality ingredients and they have a great selection of rolls that aren't standard sushi menu fare.
They aren't cheap, though. You definitely notice your bill is higher than compared to a typical sushi dive, but the difference in food quality makes up for it.
Some of the senior staff are wonderful to deal with. The more junior servers are pleasant and efficient and leave nothing to complain about, but they don't "work the room" the same way.
I'd absolutely recommend them and anything on their menu.
We have been to many sushi restaurants and Nagano is one of the best so far. It is a bit pricy compared with other restaurants but you definitely get what you pay for. And it is well worth it!
Food is excellent. Sushi is fresh. There is a comfortable feeling when dining there. Setting is very cozy.
Service is second to none. For people who want great Japanese food then this is one of the best options.
This sushi restaurant has creative rolls, my favourite is the rock-n-roll. Unfortunately the service is poor, waitresses are testy or not around, even when we are in a large group. The value is mediocre for the amount of food that you get. I have had comparable sushi for a fraction of the price elsewhere. I would no recommend this restaurant just based on the poor service that I have gotten on numerous occassions, I would not go back, instead I would recommend the other Naganos location in Coquitlam as it is a lot better.
Food: The sashimi is not fresh. The rolls are in a good proportion but the sushi was a bit smaller than expected. It's gone downhill and anything raw looks as if it's been sitting out for awhile.
Service: Was greeted right away, server kept coming back to ask if everything was alright. Constantly filled the tea...friendly service.
Ambiance: Small, kind of cramped. I was sat near a closet and it wasn't very pleasant.
In Coquitlam area, there is a great demand for good Japanese food that almost every Japanese restaurants must be specialized in specific type of Japanese food. Nagano, however, perfected two instead. They are the master of Maki and Noodle. They pride themselves with the variety of rolls. Their best roll by far is the Dragon Roll. Their seafood Ramen is excellent.
However, their food is on the expansive side.
Nagano is the best place for sashimi so far. I've eaten there many times, and the sashimi is always great quality. Also, the fish on the nigiri is twice the length of the rice, no kidding. Their tuna poke is also very good. They also serve zarusoba (on ice!) which I thought was cool. It's great for the summertime, very light and refreshing.
Prices are higher than the average sushi restaurant though, a dinner for four can be around $60 (but we're all happy and full afterwards). They'll also serve a complimentary item, it's usually a small piece of salmon and imitation crab that's battered and fried. If you're ordering more, they'll give you the fried fish head (as bad as it sounds, the head does have good meat).
Service is solid. The waitresses are smiling, and they come to fill the tea regularly. The decor is typical for Japanese restaurants, but it's nice. They have tables and tatami-style rooms, too.
Definitely worth your money, in my opinion.
I do not understand why this place is listed as one of the best Japanese Restaurant in Coquitlam. I've been there quite a lot of times (wasn't my choice), and all i can say is TOO PRICEY for what you get. The quality isn't bad, but it is just ok. However I can sure say they have crappy service.
i usually avoid sushi restaurants run by non-japanese....i've had bad experiences with them. however, somehow this one breaks the mold. actually korean-run sushi joints in vancouver are starting to stand out, i've found...
the food here is excellent...if you're willing to pay the price. sushi is already expensive, but this restaurant takes it up another notch. however, its totally worth it...the quality (or quantity in some cases) reflects the price, which is sometimes a rarity when dining. their maki rolls are top notch...i've only had the urge to splurge on them once or twice but i've always had my expectations exceeded. the nigiri are also good, and they don't skimp on the portions either (reflected in the price). the freshness isn't the best i've tasted but its definately above average. the udon portions are huge compared to some restaurants, but the nabeyaki udon i had was a bit bland in the soup. oh, and they'll randomly give a complimentary dish of barbecue fish, which is great. i swear that's a korean thing...
service is so-so....mostly cuz they're busy as hell anytime i go there, so i'm somewhat forgiving there. its an asian restaurant so you have to flag them down whenever you want something, but their service is generally polite (which is rare in some asian restaurants). oh and some of the waitresses are hot. i swear they only hire cute girls to work there.
ambience and cleanliness is ok. they could do a lot worse but they could also do a lot better.
This is one of the best sushi place in lower mainland. My wife is from Japan so she knows what a fresh sushi and is not. The sushi rice is done in perfection, taste and texture. Try the Dragon roll and chirashi don and salmon belly and spicy salmon salad.... great stuff and fresh. The place is not bad, clean and neat. One thing I hate is just the price. It's expensive.
I'm not sure why people are complaining about this place. It surely has some of the best sushi I've had in the city. My other favourites are Shiro's at Cambie and 14th and Toby's at East Hastings and Slocan. The quality of the sushi is far superior to the average sushi place. Most sushi places have fishy fish and poor rice and the sushi chefs are not really knowledgeable in the art of making sushi. This place, on the other hand, serves up delicious food. It's fresh, its the right temperature, the rolls are nice and loose and the flavours are perfectly balanced. I'm very impressed with the quality of everything. Also, they hand out lots of free tasting plates to their customers. The service is fast and friendly. We go there when ever we are in Coquitlam.
What a great find and random too because it is situated behind the Coquitlam Mall and we just happened to pop in one day. We can stop going back!
Been to nagano a few times the past two years maybe. Still don't get why it's so special in other people's view. Yes they do have different sushi rolls. But other restaurants are coming up with their own fancy neo japanese rolls. Yes their sashimi stuffs are very fresh. But you do pay for it. That's where their so call advantages end.
The decor of the restaurant is so so. Just like every other japanese sushi place. But it does have a comfortable feel to it. The service only average. Friendly with a smile. But nothing special. Now on to the food.
Ordered their gomae. Taste pretty good, portion is a little bit bigger than others but also cost more than others. Their rolls taste good. But like i said above, you get those at other places as well. Had their seafood ramen last night. Not that great. Got bored of the taste after the 3rd spoonful. Had to pour soya sauce into the soup to be able to finish it.
Overall it's only a solid japanese restaurant at best. Too bad not many competitions for them to see improvement to their menu.
We have been going here since we moved to the area several years ago. I have noticed over the months that the quality of the food has gone downhill and I was very disappointed with my take out order today. I ordered salmon sashimi and a California roll. The order was prepared quickly as it was ready and waiting when I arrived 15 minutes after ordering. The condition of my order was dismal and if this was served to me in the restaurant I would have sent it back. The cali roll looked it had been dropped and repaired with pieces of nori. The filling was bland, tasteless and it was definitely not fresh. It looked awful and tasted just as bad. The salmon sashimi was ok, but had no taste whatsoever. All in all definitely not even close to value for money at almost $16 for just two items off the menu. Come on guys, you'll have to do a lot better than this! I certainly won't be going back any time soon. Sorry Nagano!
I went to the place a couple of times past the year. most recently, I found it very disappointing to the food quality and the service waitresses provided. I ordered kitchen food that were actually overcooked and burned. Don't ever order motoyaki. The restaurant looks busy, and that's probably why I found it very different from the times I had been there in the past few years. The waitresses were no smiles and slow when I asked for service. And somehow, I just think the price isn't worth the food I ordered.
I guess having been spoiled with the myriad of Sushi places downtown Vancouver we were most disappointed with this place. We went on a Friday night when it was quite busy, so attention to customers by the staff was certainly lacking. There was a sense of apathy among the staff even still.
The food was OK, but more pricy than most places we have been to downtown Vancouver. With the Coquitlam area having less sushi places than the Vancouver area, competition is not so harsh and we feel this is a factor with higher prices here. This place was a once off for us.
Looking for a Japanese experience? Nagano in Coquitlam may be a wise choice if its in your backyard. Previous reviewers recommended the Nagano Combo and I too will recommend it. It's a five course meal for possible 2. Selling feature are the Big and scrumptious sushi rolls. Nagano will stretch your dollar while filling up your stomach. In a business restaurant service will be demanding and in this case we found that to be true. Again if you’re looking for decent dining experience with large portions you may find Nagano rewarding. Besides upon my initial visit I saw a local professional hockey star dining here.
I really wonder why it is busy... Food is tasteless, service is really rude, value for sure it's over priced. the only thing I am ok was the decor that was changing a bit over time and lots of rooms for privacy which I need for my sons.(not to disturb other customers) It's definitely changing a lot since last few months. I could see they've got new chefs at the sushi bar and i guess the kitchen chefs too. But what a dramatic change for a restaurant with such high reputation. Probably there are more competitions to comapre to around the area, but I am getting less satisfied each time I go.
I do not understand how they can charge the prices they charge here for how little food you get. It would be easy to spend a ton of money and still not be full. Our tea was not refilled at all theough the meal. This place has seriously gone downhill compared to 2 years ago. The only plus is that it's open late.
I've only been to Nagano a couple times but i've always enjoyed the food
I really liked the Rocket Roll , i think it was called
I also really liked how they made the chicken teriyaki
with noodles... it was different but in a good way
but as mentioned before, the food is a little on the pricey side
As for the service, I didn't think much of it
They were a little on the rude side and didn't smile or check up once
Went here for the first time and ordered about $70 in takeout. Tried quite a few specialty rolls but was not impressed. They are unique, but for me the flavours did not mix well with each other, and some were borderline tasteless. The place looks good on the inside, but the service wasn't great . They said 20 minutes and it would all be ready, I ended up waiting 35.
I won't go back to this place.
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