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3
  • Food3
  • Service2.5
  • Value2.5
  • Ambiance3
  • Reviews42

Nagano Japanese Restaurant

2918 Glen Dr
Coquitlam, BC V3B2P5
Tel: (604) 468-2133

Reviews

Displaying 1 - 20 of 42 Reviews FoundSort: Useful | Helpful | Reviews | Date
Sadly.....rude, slow and kicked out
By juliejulie of Coquitlam (1 Review)
Submitted Sunday, August 10, 2014 - 7:51am [Dine in]

To my knowledge there is no set seatings /times for this restaurant. So we were very surprised to be told to leave because the "next reservations" had "been waiting for a long time. We were celebrating a birthday complete with cake that they "allowed us to bring in" with people who had not seen each other in many many years. When I complained there was a "very sorry" and you can stay.....of course we did not want to by this point. The food is fine. They missed several items from our meal. The restaurant is "not clean". There was no attempt to offer us any compensation. I ignored the other warnings on this site. Perhaps the other Nagano in Port Moody is better. If you want authentic Sushi and impeccable service drive into Vancouver.

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poor customer service delicious food
By sberry101 of Coquitlam (1 Review)
Submitted Saturday, August 9, 2014 - 8:52pm [Dine in]

Came here with my family whom I haven't seen in about 10 years.. The food was delicious , but the service was poor! The waitress walked away before we were all finished ordering, we didn't get all the food we ordered... And we were asked to leave because others needed the table... My mom complained and all they had to say was "sorry" over and over again.. needless to say... we were upset with the service and we are not coming back !

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One of the best in town!
By Vancouver_foodlover of Vancouver (53 Reviews)
Submitted Wednesday, December 10, 2008 - 10:38pm [Dine in]

We have been to many sushi restaurants and Nagano is one of the best so far. It is a bit pricy compared with other restaurants but you definitely get what you pay for. And it is well worth it!

Food is excellent. Sushi is fresh. There is a comfortable feeling when dining there. Setting is very cozy.

Service is second to none. For people who want great Japanese food then this is one of the best options.

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awesome sushi but expensive
By lwlam of Port Moody (11 Reviews)
Submitted Tuesday, June 19, 2007 - 1:22am [Dine in]

i usually avoid sushi restaurants run by non-japanese....i've had bad experiences with them. however, somehow this one breaks the mold. actually korean-run sushi joints in vancouver are starting to stand out, i've found...

the food here is excellent...if you're willing to pay the price. sushi is already expensive, but this restaurant takes it up another notch. however, its totally worth it...the quality (or quantity in some cases) reflects the price, which is sometimes a rarity when dining. their maki rolls are top notch...i've only had the urge to splurge on them once or twice but i've always had my expectations exceeded. the nigiri are also good, and they don't skimp on the portions either (reflected in the price). the freshness isn't the best i've tasted but its definately above average. the udon portions are huge compared to some restaurants, but the nabeyaki udon i had was a bit bland in the soup. oh, and they'll randomly give a complimentary dish of barbecue fish, which is great. i swear that's a korean thing...

service is so-so....mostly cuz they're busy as hell anytime i go there, so i'm somewhat forgiving there. its an asian restaurant so you have to flag them down whenever you want something, but their service is generally polite (which is rare in some asian restaurants). oh and some of the waitresses are hot. i swear they only hire cute girls to work there.

ambience and cleanliness is ok. they could do a lot worse but they could also do a lot better.

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Don't know why so special.
By pc7999 of Burnaby (47 Reviews)
Submitted Tuesday, November 17, 2009 - 9:54am [Dine in]

Been to nagano a few times the past two years maybe. Still don't get why it's so special in other people's view. Yes they do have different sushi rolls. But other restaurants are coming up with their own fancy neo japanese rolls. Yes their sashimi stuffs are very fresh. But you do pay for it. That's where their so call advantages end.

The decor of the restaurant is so so. Just like every other japanese sushi place. But it does have a comfortable feel to it. The service only average. Friendly with a smile. But nothing special. Now on to the food.

Ordered their gomae. Taste pretty good, portion is a little bit bigger than others but also cost more than others. Their rolls taste good. But like i said above, you get those at other places as well. Had their seafood ramen last night. Not that great. Got bored of the taste after the 3rd spoonful. Had to pour soya sauce into the soup to be able to finish it.

Overall it's only a solid japanese restaurant at best. Too bad not many competitions for them to see improvement to their menu.

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One of the Best Sushi in Lower Mainland
By milou of East Van (46 Reviews)
Submitted Friday, April 7, 2006 - 10:09pm [Dine in]

This is one of the best sushi place in lower mainland. My wife is from Japan so she knows what a fresh sushi and is not. The sushi rice is done in perfection, taste and texture. Try the Dragon roll and chirashi don and salmon belly and spicy salmon salad.... great stuff and fresh. The place is not bad, clean and neat. One thing I hate is just the price. It's expensive.

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Disappointed with horrible service
By Kensie of Vancouver (1 Review)
Submitted Sunday, December 2, 2012 - 8:28pm [Dine in]

Came with my family if 10 for dinner.
- Seated for 15 min before I decided to get up to ask for menus
- got up again to find someone to order
- had to ask again for tea and water
- did not provide enough plates so sister had to use a serving plate
- did not tell us what food they brought us and just place on table
- we asked to keep the tea pot but they said no and told us that they will come back often to refill tea (which they did not)
- we wanted to order more food and went to find someone to take our order. We waited 15 min fur someone to come and we gave up

My husband and myself have been waitresses and waiters before and understand that it can get busy and short staffed but this was just horrible and beyond bad service. The food is good but for the expensive pricing I expected way more.

To note this is the second time we have had horrible service. We had decided to give this place a second chance hoping it was just that one time.

We will never return to this place again. For $260 no one was full and was too annoyed to wait any longer to order more food.

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not good
By jadecar of coquitlam (1 Review)
Submitted Friday, October 2, 2009 - 12:41pm [Dine in]

I ordered spicy chirashi sushi and tempura udon soup last time I went this place. I couldn't finish my dish even though I was very hungry. There was imitation crab meat with mayonnaise and I've never seen food like that before and it was horrible. Udon soup was too salty so I had to add water.
Nagano is closest Japanese place from my house but I doubt I visit again.

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Sushi tonight?
By CarolAnn of Coquitlam, BC (3 Reviews)
Submitted Wednesday, November 19, 2008 - 12:23pm [Dine in]

Being residents of Coquitlam, Sushi Night means Nagano. We've been there so often that the staff recognize us and the sushi chefs know us by name. Unless we are entertaining, my husband and I sit at the sushi bar and talk to Chef Pai. Ther'es often somethig extra passed our way. Negitoro and spicy tuna are our favorite rolls and a meal isn't complete without a plate of BBQ black cod and an order of gomae.

I notice that other reviews have said Nagano is expensive. We've never felt that way. You get what you pay for and in this case, the freshest ingredients and generous portion sizes are what you are paying for.

Highly recommend!!

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I love this place!
By drib of vancouver (3 Reviews)
Submitted Monday, July 7, 2008 - 3:30pm [Dine in]

THis is my favourite japanese restaurant in the lower mainland. I have tried so many similar places and this truly is the bast. The ambiance is nothing fancy but the quality of food is fantastic. They have original rolls that taste out of this world. Their gomae is the best! The service is super friendly and the portions are generous. It's not the cheapest place for sushi, but you get what you pay for!

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Take Out Hell
By ciciken of Coquitlam (2 Reviews)
Submitted Wednesday, March 19, 2008 - 1:53pm [Dine in]

I had someone bring it home as take-out once, and I was shocked at how much they paid for crap. 3.99 for a roll of sushi (negitoro) that was worse than fast food sushi places downtown. 2.99 for salmon sushi that was OLD and MUSHY and gross. The beef teriyaki was unchewable and the sauce tasted like salty water. I was also craving oyster motoyaki, and I guess I was being too hopefuly asking it for take-out.
I guess I am also one of the spoiled-by-downtown-sushi people and it may also have been the fact that it was take-out, but a roll of sushi now or 15 minutes later should not degrade so horribly.
Since I did not eat at the actual restaurant I can't adequately review the service or ambiance.

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Nagano rocks
By Anon604 of Coquitlam (1 Review)
Submitted Thursday, February 21, 2008 - 2:22am [Dine in]

Many people here complain of the pricing, but I've found it quite reasonable. I haven't experimented too much with their menu, but I can tell you the dynamite rolls are absolutely incredible. Most places make much wider dynamite rolls sliced thinner which are hard to eat. Naganos are small enough that you can put them in your mouth, and they still give you the same amount.

All the food is very fresh and made for you quite quickly. The service is a little lacking, especially at peak hours, but it's not unbearable.

Easily my favorite sushi restaurant.

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Not impressed
By WestCoastMunchers of Coquitlam (34 Reviews)
Submitted Saturday, October 20, 2007 - 5:37pm [Dine in]

I guess having been spoiled with the myriad of Sushi places downtown Vancouver we were most disappointed with this place. We went on a Friday night when it was quite busy, so attention to customers by the staff was certainly lacking. There was a sense of apathy among the staff even still.

The food was OK, but more pricy than most places we have been to downtown Vancouver. With the Coquitlam area having less sushi places than the Vancouver area, competition is not so harsh and we feel this is a factor with higher prices here. This place was a once off for us.

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Came out FULL
By Mugennam of Surrey (5 Reviews)
Submitted Sunday, July 23, 2006 - 10:55pm [Dine in]

Looking for a Japanese experience? Nagano in Coquitlam may be a wise choice if its in your backyard. Previous reviewers recommended the Nagano Combo and I too will recommend it. It's a five course meal for possible 2. Selling feature are the Big and scrumptious sushi rolls. Nagano will stretch your dollar while filling up your stomach. In a business restaurant service will be demanding and in this case we found that to be true. Again if you’re looking for decent dining experience with large portions you may find Nagano rewarding. Besides upon my initial visit I saw a local professional hockey star dining here.

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Worth Trying
By wiatang of Westwood, Coquitlam (1 Review)
Submitted Thursday, November 3, 2005 - 12:22am [Dine in]

The restaurant has comfortable sitting. The waitresses were OK, but the people in the sushi bar were nice. Food was awesome. I didn't eat much, but was able to try their salmon sashimi and Dragon Sushi Roll. The fish was fresh, and the Dragon Roll was nicely decorated; it did look like a dragon!

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Why is it still busy?
By Mon061582 of Port Moody (25 Reviews)
Submitted Sunday, November 8, 2009 - 10:14pm [Dine in]

I really wonder why it is busy... Food is tasteless, service is really rude, value for sure it's over priced. the only thing I am ok was the decor that was changing a bit over time and lots of rooms for privacy which I need for my sons.(not to disturb other customers) It's definitely changing a lot since last few months. I could see they've got new chefs at the sushi bar and i guess the kitchen chefs too. But what a dramatic change for a restaurant with such high reputation. Probably there are more competitions to comapre to around the area, but I am getting less satisfied each time I go.

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Totally overpriced
By lilsweetie of coquitlam, bc (19 Reviews)
Submitted Wednesday, December 30, 2009 - 11:26pm [Dine in]

I do not understand how they can charge the prices they charge here for how little food you get. It would be easy to spend a ton of money and still not be full. Our tea was not refilled at all theough the meal. This place has seriously gone downhill compared to 2 years ago. The only plus is that it's open late.

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Disappointment
By foodie.604 of Port Coquitlam (19 Reviews)
Submitted Monday, December 28, 2009 - 10:05pm [Dine in]

This sushi restaurant has creative rolls, my favourite is the rock-n-roll. Unfortunately the service is poor, waitresses are testy or not around, even when we are in a large group. The value is mediocre for the amount of food that you get. I have had comparable sushi for a fraction of the price elsewhere. I would no recommend this restaurant just based on the poor service that I have gotten on numerous occassions, I would not go back, instead I would recommend the other Naganos location in Coquitlam as it is a lot better.

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Great food but it's a little on the pricy side.
By agentdenver of Coquitlam (10 Reviews)
Submitted Tuesday, December 2, 2008 - 1:51am [Dine in]

In Coquitlam area, there is a great demand for good Japanese food that almost every Japanese restaurants must be specialized in specific type of Japanese food. Nagano, however, perfected two instead. They are the master of Maki and Noodle. They pride themselves with the variety of rolls. Their best roll by far is the Dragon Roll. Their seafood Ramen is excellent.

However, their food is on the expansive side.

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Great Quality For a Price
By Kotuki of Vancouver (11 Reviews)
Submitted Monday, November 24, 2008 - 8:38pm [Dine in]

Nagano is the best place for sashimi so far. I've eaten there many times, and the sashimi is always great quality. Also, the fish on the nigiri is twice the length of the rice, no kidding. Their tuna poke is also very good. They also serve zarusoba (on ice!) which I thought was cool. It's great for the summertime, very light and refreshing.

Prices are higher than the average sushi restaurant though, a dinner for four can be around $60 (but we're all happy and full afterwards). They'll also serve a complimentary item, it's usually a small piece of salmon and imitation crab that's battered and fried. If you're ordering more, they'll give you the fried fish head (as bad as it sounds, the head does have good meat).

Service is solid. The waitresses are smiling, and they come to fill the tea regularly. The decor is typical for Japanese restaurants, but it's nice. They have tables and tatami-style rooms, too.

Definitely worth your money, in my opinion.

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