First off, I have been to numerous Montana's locations throughout Canada and have always enjoyed them. Unfortunately though, I have to join the ranks of the ones who would give this place a terrible rating here. I had wondered if maybe our experience was a one off but after reading about other experiences, I'm concluding that this place just isn't good.

We went here on a Saturday night around 8:00pm or so. The dining room was not busy when we arrived and the hostess sat us right away. Sho also told us that they had just had a dinner rush to explain the dirty napkins and straw wrappers all over the floor that never did really get cleaned up.

We sat at our table long enough to have decided on drinks, an appy and our dinners before we saw our server. She had been chatting with other servers and rolling napkins the entire time. Rather than ask if we had decided yet when she saw that our menus were folded, she launched into the specials. We listened and then said that we had already decided. She was really abrupt with us and pretty much barked the options for sides at us.

Someone else brought our drinks over and then our calamari a few minutes later. We didn't have cutlery so we had to sit and wait until we were able to flag someone down and by that time everything was rubbery and cold.

Our steaks weren't bad but the sides were absolutely disgusting. Imagine a bowl of half cooked freezer hashbrowns that have been mixed with congealed oily sauce and raw onions. That's what we had. We were not told about these "smashers" and we didn't know what to make of them.

Our server let our plates sit on our table for a good twenty minutes before we finally managed to flag her down again to ask for our bill. She asked if we wanted the smashers and other leftovers packaged and we said that we didn't. She then offered us different sides. Never mind that she had not checked on us once, apparently she thought we would be happy with a bowl of corn to munch on for desert?

Negligent service and disgusting food aside, the atmosphere was nothing short of obnoxious. They apparently have a birthday thing where staff members come from the kitchen cheering and clanging a huge triangle before yelling their birthday greeting at everyone. Once, no big deal. Twice was a little annoying. The third time in twenty minutes had us on edge. I can understand wanting to have a fun birthday but you really do not need to annoy an entire dining room full of people who are all paying for a nice dinner out. The damn triangle and hollering are something that this place CAN control and should. It really just made the entire evening that much more annoying.

The entire debacle ended with us biting back laughter. Our server finally came by with the credit card machine and apologized for keeping us waiting to pay. Her excuse? She told us that she had been checking with another table whose food had just been delivered becasue she "wanted to make sure that they enjoyed their food becasue good service is really important". In other words, she was giving another table service that we had not seen? Or was she just making a last ditch attempt to get a decent tip? We kept straight faces and burst out laughing once we were outside. Good service huh? I'd hate to see her on a lazy day.

I went to their website the next day and emailed them about our experience. I specifically stated that I did NOT want to be contacted nor did I want to have any sort of "make it right next time" gesture made becasue we don't want to waste another evening there. I'd rather pay for a nice meal out than have to endure a horrible free one.

The manager did contact me regardless and I was impressed at how seriously he took my complaint. He did send us a gift card to bring us back again. Here's the thing though; he wants us to let him know personally next time that we are in so that he can make sure that we have a good experience. Great of him? Absolutely. But if this place is so great then they really shouldn't have to have a manager on hand to make sure that customers are treated well.

We haven't used the giftcard yet. We tried to use it at another place owned by the same company (Cara) and were told that we can only use it at Montana's. So it'll sit and collect dust unless we make the trek out to another location. (Langley is much better.)

Service was so bad I had to register on this and say something eventhough this happened earlier this year in feb/march. My girlfriend, Best Friend and I went to Montanas for lunch, we arrived in a great mood, so we didnt really complain that it took at least ten minutes for anyone to greet us and find our seat eventhough the place was empty. After we were seated, given menus are table waitress came and as we were asking about the differetn types styles of ribs she blurted "you cant share or you will be charged for another order" we all looked at eachother as it was uncalled for and her tone seemed to think that she assumed that what we were planning. I figured we should have left then but my friend and gf convinced me otherwise. WHen we got our food eventhough there was only six people in the restaurant including us we couldnt see the waitress at all. she hid in the back. We had to flag her down everytime she came out. and when she arrived with her no smile she acted as if we were bothering her. This continued and when it was time to pay we discussed if we should even say anything. We called the hostess over and asked if we could speak to the manager as she was walking back to the back room she wispered something to the waitress who then came and asked why we want to talk to the manager. I told her I just had some issues about the service Immediately the waitress said well your not getting your meal for free and that the manager is not in and that she is the one in charge. SHe asked us what was wrong and we told her the service wasn't up to par. she said sorry you feel that way. I asked for a card for her manager as I was determine to let the manager know about this. When we left my gf called the number on the card and the same waitress answewred the phone and told my gf that the manager wont be in for a coule of weeks and prior to hanging up she begans laughing with another coworker and hung up. We waited a couple of weeks but had forgot the waitress name just knew she was a brunette. For someone who comes in to pay for the food one would expect positive service from the staff it was disappoininting. I have never been on this to write something negative but to this day it bothers me and will never go to montanas ever nor will i encourage others to go no one deserves that kind of service. The food is def. not worth taking a chance.

We wanted to try something new and went to Montana's for some ribs. There were 3 of us and we ordered beef ribs, ribs and chicken (white meat), and ribs and chicken (wings). The wings were pretty good. They coat them in cornmeal which makes them extra crispy. The white meat chicken was only average and a bit bland. The back ribs we got with honey garlic sauce and they were fantastic! Tender and very flavorful. We ordered the beef ribs with Rickard's honey brown sauce and to our surprise, it was also very tender and juicy. We thought since it's beef it may be a bit tougher, but it wasn't at all.

The service was pleasant and attentative. Our waitress often came by and checked on us. The ambience may seem a bit childish, with paper table cloths and crayons to draw on them, but we loved it! While waiting for the food we had a great time doodling comics about each other.

Overall it's a great restaurant for family or friends get-togethers, but the atmosphere is probably not for any diner looking for sophistication or elegance. We will be back for sure.

We went for dinner Saturday night and were seated at a large booth. We ordered the pork side ribs and back ribs, regular size. The back ribs were very meaty and a good size. The side ribs were fattier, chewier and tasty too. You pick one side dish, we had baked potato and fries. The included cornbread was way too sweet, sticky and dense, we prefer the lighter version in cornbread. Our server was quite friendly and the atmosphere was good. We will return..

Went there for the second time,to see if things were better.
Nope.
The fireside things were too rich,but not tasty.
The steak was so salty,I had to scrape the seasoning off to make it edible.(Not to mention that it took half an hour to get the food to our table.)Their twice baked potatoes were'nt even once baked,hard and uncooked.And the coleslaw? Don't even ask.
Never again will there be a visit to Montana's.

Just went there with friends as usual I had the awesome pork side ribs with Apple Butter Sauce. I noticed they had updated their menu and I am confused as to why they did this. Prior to this change, most people had nothing, but good things to say about the old menu which is evident how busy this place was. Essentially they fixed something that was not broken in the first place. Why on gods green earth would they abandon such a popular menu?

I few in my group had some items from the new menu and reactions were mixed. One person noted how much Meditereanan food was on the new menu and with that said if I wanted to eat Meditereanan food, I would go to a Meditereanan restraunt

Went there on the weekend for Valentine's as we didn't make a reservation elsewhere and Montana's doesn't take reservations anyway. We arrived before 6:00pm to make sure we get a table and even after 6 it didn't get too too busy, I guess it isn't the most romantic choice for Valentine's. Anyway, we use to really like the ribs here because they were well-marinated, tender and served at the right temperature but the last 3 times or so, the ribs were served less than warm and we were quite disappointed. This time I ordered the half rack of back ribs but they were thick, fatty and tough... very disappointing! I enjoyed my dessert, a cholate-dipped cone at Dairy Queen way more than dinner!!!

Service ruined the trip here.
Not much to say about it.
Won't be back.
nearly empty place but getting some table service impossible.
Also has country music playing, ouch.
Who wants to hear country music while they eat. Or ever for that matter.

We used to love to go there for dinner, but we're quite dispoint last time, when they're busy the meat can be dry or burn, we have twice dry meat, so do not go there on the weekend, if can control the quality the price is fine, but when you have recieved the burn ribs oh, oh, the price not good, I think next time I will ask them control the quality before I make order.

I love the Ribs here, but the restaurant is a little too "open" all around you so a bit noisy. I've been back several times though....Huge servings, friendly staff and quick....Prices are ok..not too high, not too low.

I'm not crazy about the tables and chairs here...not overly comfortable...but the food makes it worthwhile.