Korean BBQ restaurant
Came here for another large birthday party. Again, it was particularly busy with overflow patrons waiting outside. It was a good sign afterall.
Again, I had no hand in ordering but I'm sure it was the BBQ with various dishes on the side. I take it the various pickled vegetable dishes that continually came was unlimited, which I found quite addictive and regularly reached for throughout the meal. The BBQ platter was a large array of marinated meats most thoroughly enjoyed yet again, not enough it seems, then again we're a pack of bears with accompanying appetites. The short ribs were best, sliced thicker than expected and decent proportion of fat. The seafood pancake was a mouth-watering pleasure, best I've had out. Still oily but far more enjoyable than I've ever had. They also had a variety of Soju I've never seen anywhere else and speaking with the staff there apparently you can't buy locally. Again, the best tasting I've had.
Service was good I counted 5 different bussers tending to our 3 tables for the night. They were hurried but were friendly and courteous still.
Typical Korean outfit, with a nice layout and sizeable space between tables.
I don't have much Korean dining experience under my belt, but this restaurant vastly supercedes all the other Korean instances I've been to. Best enjoyed with a group. Bring a change of clothes if you don't want to have the lingering smell of marinated BBQ meats mellowing around.
Wow! I finally got to try this place out and it's definitely one of the front runners for korean bbq mainly because of the quality and value.
We had 5 people and ordered their dinner set for 4-5. With the amount of food we got, I think 6 people can share it comfortably without over eating like we did! =) The seafood salad and jap chae were my favorites and the BBQ platter was HUGE. Tasty meats, oysters, prawns and muscles. The only complaint is that the entire meal was heavier on the garlic, but that's just personal preference, really.
We took our time and stuffed ourselves over the course of 2 hours. The total bill was $95 including a decent tip, since service was great -- they must have changed our grill plate at least 4 times to prevent the food from burning / grill from blackening.
I'll definitely be back.
We went to Insadong for dinner this evening. We went at 6:00 and had a 5 minute wait.
We had read previous reviews on this restaurant so were aware that we had to use the buzzer to summon the wait staff for service. Using the buzzer we had absolutely no problems with service. Staff was at the table very shortly after we used the buzzer and were very helpful when they came to the table.
We ordered an appetizer of the chicken wings. The wings were very crispy and seemed to be coated with a soya and honey glaze. We also ordered bbq short ribs and spicy prawns. The waiter asked if we wanted to cook the short ribs ourselves or have it cooked in the kitchen. We opted to have it cooked in the kitchen. The short ribs and prawns were both absolutely delicious. The prawns were very spicy. The servings are very generous and we had more than enough food. Service was also very good.
I would highly recommend this restaurant. It offers very good value for the money.
Very busy! Be sure to make reservations and then make sure you're punctual and they KNOW you're still standing around waiting for them to seat you before they start seating the later walk-ins. Private rooms, etc, available for larger parties in both tatami style and regular chairs and long dining table. Shabu shabu combos are plentiful in portion and inexpensive in price. The deep fried chicken wings are noticeably better here than at Nor Boo albeit, a dollar more in cost and a wing fewer. It's even just as delicious reheated the next day (just not so crispy by then)! Apparently one of the chef/owners was a former chef at Nor Boo. That aside, they're only getting a 4-star for food from me because they need to master the seafood pancake dish! :) That's what I avoid ordering whenever I'm there--it's too thick and doughy and not as tasty as, say, Koreana on Robson or Jang Mo Jib. The bulgogi jap chae and such are delicious! The spicy tofu soups are superb! The spice doesn't mask the taste of the tofu and meat flavours at all! That's how I like it... A dish with heat but not just drowning in chili's and hot sauce masking all hints of flavour or there lack of.
Keep in mind though--they are almost always BUSY! The little parkade for the plaza does not provide nearly enough parking to house all the patrons of this fine establishment--not that it's taken up by the Pho 99 next door as they don't tend to fill up much (but they, too, are good). Largely, an Asian clientele--plenty of Korean origin and a mix of Chinese.
On a side note, I believe I saw Insadong listed somewhere as having WiFi available for patrons though I have not tried nor inquired about it yet myself.
Went here for dinner with 8 others and ordered a bbq combo meant for fewer people, but the portions were quite good and it was plenty of food for everyone. The bbq was quite good with mussels, oysters, shrimp, mushrooms and various beef pork and chicken.
We also received some jellyfish salad and a noodle dish, as well as some soup.
The food itself was quite good, but the service was terrible. We asked for menus and was given a single one for our party of 9 after about 15 minutes of waiting for a menu. We asked for more menus and we got some about 10 minutes later. We also asked for cups about 4-5 times since we received a pitcher of water when we sat down, but didn't get any cups until approximately 60 minutes after. The food had arrived already by that point. Once the water ran out, we had a hard time getting a refill. We had 2 buttons on our table to press to call a server, one of them worked, the other didn't. When we pressed the button, a server came promptly, but they didn't do what we asked, for example getting cups, getting a menu or getting more water.
We were not given any lettuce even when asked, and when a appetizer ran out and we asked for more, they happily took away our empty bowl, but never returned.
Might come again for the good food, but set my service expectations lower.
We were really excited to try authentic Korean BBQ and celebrate my daughter's 17th Bday dinner at Insadong.
We made reservations and was seated at a table which had a bbq on one side only.
We had a birthday cake and they didn't have room to keep in a refrigerator while we ate dinner, the cake sat beside us on a chair.
The waitress took our order and was not friendly or helpful with suggestions. She was very short and rude. We told her one of the kids has a shellfish allergy so to omit the mussels and prawns from our BBQ combo order
We received side dishes and when I asked for more lettuce and condiments for the lettuce wrap, she said its on the table. There were 6 of us and she gave us 2 settings of lettuce and condiments.
When our BBQ meat combo arrived, it had the mussels and prawns on the platter. We politely reminded her of the allergy and she said the kitchen forgot her order and just removed the platter.
Usually our rice arrives with the BBQ, but we finished cooking the ribs and had to waive down a waiter to get our rice, which was plopped on the table as they walked briskly by.
There were other servers who where delivering items to our table and literally just plopped it on the corner closest to the walkway without even telling us what it was. When we requested more tea or replenish side dishes, they would walk by and plop it on the table without even breaking their stride. This may be efficient, but it made the service so impersonal and the experience was a big fat "0" for me and my family.
The cost for this dinner without any alcohol was $25/person plus tip. I would get better service at a hotdog stand and not have have all my clothes cleaned and shower right away to get the BBQ smoke smell out.
I would not recommend this restaurant if you want service or a good dining experience.
The only time a server smiled at me was when I was paying the bill asking me how my dinner was... A bit too late for service. I still tipped out of courtesy but if it was up to me, tips need to be earned. The servers didn't earn a penny of the tip I left, I left it for the kitchen.
I have been here a couple of times and I quite enjoy this place. I haven't had any problems/issues with anything here.
The food was pretty good. Portions were very impressive.
The service was really good too. They kept on coming to change the grill for us. Once the bell was pushed, they came immediately. Once, we pushed the bell and it took a minute or two, but nothing to classify as bad service.
We had ordered the deluxe combo (for 4-5 people) for the party of 5 we had. We were full. For the amount we paid, I thought the price was very reasonable.
For some Korean restaurants, especially with a bbq menu, it gets smokey. I find that the ventalation in this place was very impressive. I couldn't avoid having the bbq smell on my clothes, but it wasn't as bad as most.
I would definately go back!
Four of us gals and one guy went one Saturday evening for a 6:00 pm seating. I was informed by a staff member over the phone that they do not take reservations for parties under eight; however, he did recommend that we could avoid long waits by arriving earlier in the evening, say 5:00 pm. Anyways, 5:00 is a wee bit early, so when I arrived at 5:30 the host was gracious enough to give me a 6:00 pm seating, provided that we could finish by 7 pm when the next group was due to arrive.
We ordered the BBQ combo for 4 ($79.99)and the food was delicious! We enjoyed feasting on the generous meat platter, and appetizers such as the seafood pancake, seaweed rolls, seaweed salad and seafood/tofu soup. My friend was concerned that she would be hungry for $20 for a non-all-you-can-eat Korean BBQ - but whatever reservations she had about feeling hungry were quickly subsided by the generous portions of food served! The only improvement I would suggest would be to increase the amount of seafood on the platter, and reducing the meat.
Overall, our party was very full and satisfied with the food, attentive service and ambiance of Insadong. Will be back to give their hot pot a try!
Went there in January w/ my family for a birthday. Everything was alright, until it came time for us to have the cake we had brought. Most restaurants are very good about allowing patrons to have cake after their dinner & it would've only taken another ~10 min. I understand it was a little busy at the time (8pm), but it wasn't like we were asking for free dessert. When we asked server to bring our cake out, she said that we couldn't eat it there. Period. They should've told us that when we first brought the cake into the restaurant. Funny thing is, when we asked the manager/owner at the front desk for our cake back when we were leaving, she asked why we weren't eating the cake there....all I could say was, "Pardon me?!?"
So, although the food was tasty and service was alright in the beginning, I'm not sure we will ever return. Rudeness from servers is something I believe is unacceptable. This really spoiled our dinner... even good food can't make up for rude service.
We went to Insadong tonight thinking it would be great as we have heard all the "hype" about the place. Boy were we ever wrong!
We got seated and it took about 20 minutes and we finally called the hostess over that seated us to take our order. No big deal we thought - they are busy...
So finally the waiter with the nerd glasses brings us our side dishes but does not speak to us or acknowledge us even when we say thank you. He lights the table top BBQ but set it up wrong so it goes out and we sit there for another 20 minutes with our raw food sitting on a cold grill. We ask the hostess what's up and she sets it up correctly and starts the fire.
While other tables have the waiters checking in we flip our food and are not even asked if we want a drink or ever visited by a server for an hour. Finally I walk over to the hostess and ask her what the problem is with our waiter and how come we are being treated like this.
She is apologetic and sends the arrogant little boy with the glasses over with 2 iced teas and he gives us a half hearted apology. Wow, you mess up our entire night and think it's all good with 2 iced teas? Incredulous!!
Oh, it's not over we get our bill and they over charge us... At this point I am keeping my cool but want to get out so my girlfriend takes care of it while I get the hell out of there.
The food was just not that good and the SERVICE SUCKS especially if you get the waiter with the glasses.
I'm still trying to figure out what the problem was with this dude. We both dress well and are pretty chill and easy going. We eat out at least 4-5 times a week and this has got to be the absolute WORST EXPERIENCE EVER...
Went to Insadong tonight and it was not yet full however the tables were all full shortly after.
The service was slow and the requests for service by pressing the bell located at each table was non-responsive. Perhaps they could use more staff other than the three waiters? However that is a business decision.
The food we ordered were the Medium sized Beef Shabu Shabu and the Seafood BiBimBap (?). The value was inadequate and portions small for four people with average appetites. I couldn't understand what has happened to this restaurant? I like to complete a review of a restaurant after several tries in case of an 'off night' however was extremely disappointed in the value of the food in what we ordered. Perhaps it was an off night tonight - Well actually not as the server after about five attempts at the table bell informed us that this is all we were going to get.
The Seafood BiBimBap (?) had a very little shrimp and very little scallops hidden underneath a Costco salad when served with a small bowl of rice.
What is going on with this place? There seems to be more questions than food when dealing with this place.
If the service was better perhaps the portions could be overlooked however if there is inadequate service and small portions with simple food it would be prudent to eat elsewhere.
Thank goodness for the two pizzas the four of us took out from a pizza place up the road afterward!
Been to this restaurant a few times. The food is always good but the service is hit or miss. We've gone as a big group or just as a couple. Even if you have a reservation, they don't always honoured it as it is normal that you have to wait 45 minutes to get your table.
The hot pot is good. A bit on the spicy side. Love their lamb hot pot with vegetables. The value is only decent because it is easy for a table of two people to clear 50 just on food alone.
After reading a lot of newspaper reviews about this restaurant being the #1 Korean restaurant in the Lower Mainland, I decided to come try it out. My bf and I got there at 8pm on a Saturday night and the restaurant was packed. Luckily, the restaurant is quite big so we only waited for about 15 minutes. Instead of ordering the 2 person combo (which is $60), we selected individual dishes. We ordered the sweet potato tempura, seafood pancake, pork bone soup with korean noodles, and one bbq beef dish. Everything was tasty and we especially loved the seafood pancake and bbq beef dish. One thing I wasn't too happy about is how they charge $1.50 if you want an extra side dish (the free ones that accompany the meal). All other Korean restaurants I've been to give out seconds and thirds.
Service was pretty absent but I saw how busy all the wait staff were. If you press the bell, they'll eventually come to your table. Another thing I didn't like was the dishes came at very staggered times. My first dish came 20 minutes after ordering. The 2nd dish came about 10 minutes after. Then we waited for maybe 30 minutes after that for the third dish. And then 20 minutes after that, the bbq beef came. I am surprised the bbq beef came last as we cook it ourselves at the table.
Value wise, I think it's not bad if you come with at least a party of 4 because you can order their combos which have a bit more variety. The party of 2 combo was just a bit steep for me at $60.
I would come back again only if I am eating with a larger group of people.
Korean BBQ is typically a meal best enjoyed with a large group of people (4 or more), although with a big enough appetite you could do one of their terrific combos with just two.
The Combos are very popular and you will notice many people around you enjoying either the hot pot or the BBQ combos. It is very unadviseable to go on a weekend evening, even with a reservation, as the place gets crowded VERY quickly and service tends to suffer the more people are in the restaurant. Also, if there are lots of people having BBQ, the smoke in the restaurant tends to be a little thick as they don't seem to have adequate ventilation. Be warned that your clothes and hair will DEFINITELY smell like BBQ!
Apart from BBQ, they also have VERY tasty traditional Korean dishes such as Spicy Tofu Soup and Bean Paste Soup both of which are excellent even by Korean standards (the author of this review is Korean so he should know what he's talking about :) ).
Overall an excellent place to tempt your tastebuds with authentic Korean cuisine. Busy, for a reason, and sometimes poor service detract a little from the experience, but your tummy will be happy afterwards.
Hubby thought Korean food would be a nice change for lunch so we came here at the recommendation of our friend (who joined us). Our first visit of many visits to come! We were greeted as soon as we walked in and seated within minutes. After browsing the menu for a few, a pleasant waiter came by to take our order. When he found out it was our first visit, he explained that if we needed anything, to push the button and someone would come assist us. We had the chicken noodle dish, the mixed tempura with salmon, marinated beef sort ribs and a pork dish. The noodle dish came with fish flakes(?) on the top and the "dancing" effect from the heat was quite amusing. Very very tasty dish! More flavour than I had expected and very good. The tempura was very light and fluffy... not greasy at all. We had some question what the leaf like item was but it was tasty too.. the short ribs and the pork yummy. Service was amazing in that the grill top was changed for us quickly, quietly and efficiently. The little side dishes were nice. My first taste of kimchee... the pickled daikon was surprisingly refreshing. I know Korean dishes can be spicy but I was happy it wasn't too spicy. Service was always with a smile and they answered any questions we had. We're thinking a party with a group of friends would be fun.
Looking forward to another visit.
I had a craving for meat last night. I was thinking about prime rib or rib eye steak, possibly at the Keg or something. But my better (and more brilliant) half suggested going to Insadong for my meat fix. What a great idea! We hadn't had Korean BBQ for ages! We've been to this place once before and remembered how awesome the food was, so we returned there again. We got there early - 5:30 pm and was quickly seated. We ordered the BBQ combo for 2, which included an insane amount of food.
- Beef Salad: one of the best beef salads I've ever had. The dressing was amazing
- Japche: Korean potato noodles (they forgot this dish and our two bowls of rice, but I hounded them until they brought it all out)
- Mini appetizers that included potatoes, cucumber, bean sprouts, kim chee (my favorite) and what I think was dikon (sp?)
- Spicy seafood and tofu soup
- All types of meat - rib eye, chicken, beef, pork
- and seafood - oysters, mussels and prawns
We were stuffed and had to take most of the meat and the japche home. The bill was $70 (tax & tip included) - a great deal we think for all the food that we ate. We'll definitely come back to this place once I feel another need for a meat fix. Be sure to come before the dinner rush because by the time we finished eating at 6:30, there was a line up out the door.
Having read many reviews about this restaurant, both good and bad, we decided to give it a try. We weren't disappointed!
This was our first time to this Korean BBQ, and we had a great time. This service was solid, with the restaurant moderately busy. Once we ordered, the food came incredibly quick. We had the pork and the marinated short ribs. As this was our first time, we didn't know all of the condiments, but we had a great time figuring it out ourselves.
I was worried about the service, as I've read a few reviews which stated they had below average service. We did not experience any of that! Apparently, there's a "call button" for every table, which is mounted on the wall. When you need a waiter/waitress, all one needs to do is press the button and "voila", they are at your table within seconds.
Did we enjoy ourselves? yes. Would we go back and recommend this restaurant to others? Yes
I've been here many times over the years, and I've never been disappointed.
My favorite is stone Bibimbap. Their version has burdock root, and it makes the whole thing extra flavorful. They put a cooked egg in it though, I prefer the raw egg.
Service is always prompt. You don't need to wave anymore; just need to press the button on the table.
Ambiance is ok. Not shabby at all.
It's clean, but quite cold on the winter day.
We had dinner here for the first time last night. Ordered beef short ribs $15 and potato noodle with beef $14.
You cook the ribs yourself, it came with 2 raw mushrooms.We spotted about 2 pieces of very thinly sliced beef and the rest was vegetables in the noodle dish. It was a huge plate but we prefer chinese noodles which are usually made from egg, rice or wheat. These kind of noodles just tasted like a thicker chinese vermicelli, kind of bland. We had just assumed it was an actual noodle. Saw a lot of young Korean students eating. Not likely to return.
Insadong is a very popular restaurant, even on weekdays. Reservations don't necessarily guarantee that you won't have to wait; in fact, even with reservations, expect to wait at least 10 minutes. I've tried their BBQ packages, their hotpot packages as well as ordering off their menu. In every aspect, you get generous portions for your money. I once went with 2 other friends, we all threw in about $20 dollars each; we couldn't finish the food and each of us had a good doggy bag lunch for the next day.
The service fluctuates, depending on the day of the week and the volume in the restaurant. I eventually learned a few things: you don't always have to ask the server to get something. For example, plastic bags or little paper take out boxes, you can probably get that yourself at the staff counters. However, if you're on BBQ or hotpot, the staff is pretty ardent in making sure your fire is good and your grill is clean.
One thing I've learned as a server is that you would be more inclined to be helpful and nice to those who encourage that kind of behavior! Being rude won't help. Always tip a good amount and they might remember you! Because, they sure remembered me :)