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Korean BBQ restaurant
I've been here many times over the years, and I've never been disappointed.
My favorite is stone Bibimbap. Their version has burdock root, and it makes the whole thing extra flavorful. They put a cooked egg in it though, I prefer the raw egg.
Service is always prompt. You don't need to wave anymore; just need to press the button on the table.
Ambiance is ok. Not shabby at all.
It's clean, but quite cold on the winter day.
I don't often go for Korean food, but I was in the area and I thought it would be nice to try something new with my family. We had the meat dinner combo and it was pretty good. I really liked the small appetizers given with the combo. We were able to try many new dishes. I forgot exactly which combo, but four of us went and we were given with decent amount of food. I would definitely go back sometime.
We went to the restaurant yesterday, it was long lineup which is good, that means food's good!
Waitress took us to our table, we ordered combination for 6, my god, that was A LOT of food, it's got a lot of EVERYTHING, beef, chicken, shrimp, soup, and salad! The traditional Korean pancake was heavnly taste, soup was excellent, however, I thought the mussles weren't so good to BBQ with, it will never cooked nor the taste was any good. Overall experience was good except the service, we had to wait for a LONG LONG time to get our water filled and rice. They need more servers for sure, I liked the server ring a lot though, just push the ring to get servers. It's quite good and we will go back sometimes espeically if they hire more servers.
My husband and I had dinner here last night and I felt inclined to write a review because of the outstanding service we received. Not that the food wasn't impressive - this is our go-to place for solid Korean food. The octopus/beef hotpot is delicious and the Korean BBQ dishes are plentiful and good value. One thing to note though, we found that when the kitchen prepared the BBQ dish, as would be the case if you only ordered one BBQ item, the dish is not very tasty. Much better to order the minimum two BBQ dishes and cook it yourself.
However, the service really stood out for us last night. (It was a busy night - the restaurant was full, but there was no wait at the door.) We had to change our BBQ grills four times and for three of those times the waiter simply had walked by our table, noticed that the grills were becoming blackened, and made the switches for us without us even having to ask. When it was clear that we were almost done our dinner and there was no way we were going to be able to finish our japche, a takeout container and plastic bag was conveniently placed at the end of our table. Neither of us had even noticed when that was done. Anytime we needed anything (napkins, water, etc), our requests were fulfilled quite quickly. We didn't have a chance to ever use the bell.
Overall, definitely recommend this restaurant!
GREAT place for friends and families! I have been there SO many times over the past 3 years that I cant remember the actual number of visits!
We have always ordered their BBQ combination trays, which includes choice of salad, soup, noodles and seafood pancake. Their meat is always perfectly marinated. I love their seafood salad and toufu soup.
Reservations are highly recommended to avoid long wait times. Service is always prompt despite high traffic.
On my last visit, I was there with 14 other people (most of them were visiting from overseas) in one of their private rooms. Everyone just RAVED about their food.
We picked this restaurant to celebrate my husband's birthday with a group of friends. The restaurant is very big and has a few private rooms to choose from; however, the room that we booked on the phone was NOT the room they gave us when we were actually there (they gave us a smaller room). The moment the waitress saw us carrying a cake into the restaurant, she told us that we would be charged $10 for eating the cake in their restaurant. This is unheard of....never before had we been asked to pay at any restaurant for bringing our own birthday cake. The food there is generally good...no complaint about that, but be aware, this restaurant does not provide unlimited free side dishes like the other Korean restaurants. They charge you $1 for every plate of side dish you order (but the first time is free). We still had a good time there, but I don't think we will be going back there again.
I have been here a couple of times and I quite enjoy this place. I haven't had any problems/issues with anything here.
The food was pretty good. Portions were very impressive.
The service was really good too. They kept on coming to change the grill for us. Once the bell was pushed, they came immediately. Once, we pushed the bell and it took a minute or two, but nothing to classify as bad service.
We had ordered the deluxe combo (for 4-5 people) for the party of 5 we had. We were full. For the amount we paid, I thought the price was very reasonable.
For some Korean restaurants, especially with a bbq menu, it gets smokey. I find that the ventalation in this place was very impressive. I couldn't avoid having the bbq smell on my clothes, but it wasn't as bad as most.
I would definately go back!
Been to this restaurant a few times. The food is always good but the service is hit or miss. We've gone as a big group or just as a couple. Even if you have a reservation, they don't always honoured it as it is normal that you have to wait 45 minutes to get your table.
The hot pot is good. A bit on the spicy side. Love their lamb hot pot with vegetables. The value is only decent because it is easy for a table of two people to clear 50 just on food alone.
Went here for dinner with 8 others and ordered a bbq combo meant for fewer people, but the portions were quite good and it was plenty of food for everyone. The bbq was quite good with mussels, oysters, shrimp, mushrooms and various beef pork and chicken.
We also received some jellyfish salad and a noodle dish, as well as some soup.
The food itself was quite good, but the service was terrible. We asked for menus and was given a single one for our party of 9 after about 15 minutes of waiting for a menu. We asked for more menus and we got some about 10 minutes later. We also asked for cups about 4-5 times since we received a pitcher of water when we sat down, but didn't get any cups until approximately 60 minutes after. The food had arrived already by that point. Once the water ran out, we had a hard time getting a refill. We had 2 buttons on our table to press to call a server, one of them worked, the other didn't. When we pressed the button, a server came promptly, but they didn't do what we asked, for example getting cups, getting a menu or getting more water.
We were not given any lettuce even when asked, and when a appetizer ran out and we asked for more, they happily took away our empty bowl, but never returned.
Might come again for the good food, but set my service expectations lower.
After reading a lot of newspaper reviews about this restaurant being the #1 Korean restaurant in the Lower Mainland, I decided to come try it out. My bf and I got there at 8pm on a Saturday night and the restaurant was packed. Luckily, the restaurant is quite big so we only waited for about 15 minutes. Instead of ordering the 2 person combo (which is $60), we selected individual dishes. We ordered the sweet potato tempura, seafood pancake, pork bone soup with korean noodles, and one bbq beef dish. Everything was tasty and we especially loved the seafood pancake and bbq beef dish. One thing I wasn't too happy about is how they charge $1.50 if you want an extra side dish (the free ones that accompany the meal). All other Korean restaurants I've been to give out seconds and thirds.
Service was pretty absent but I saw how busy all the wait staff were. If you press the bell, they'll eventually come to your table. Another thing I didn't like was the dishes came at very staggered times. My first dish came 20 minutes after ordering. The 2nd dish came about 10 minutes after. Then we waited for maybe 30 minutes after that for the third dish. And then 20 minutes after that, the bbq beef came. I am surprised the bbq beef came last as we cook it ourselves at the table.
Value wise, I think it's not bad if you come with at least a party of 4 because you can order their combos which have a bit more variety. The party of 2 combo was just a bit steep for me at $60.
I would come back again only if I am eating with a larger group of people.
I have been in this restaurant a few time and every time I was there it was a pleasure for a spicy Korean style. The taste of the food was so impressive with a big portion of Kim chi and beef.
Shabu hot pot beef was my favorite food there and big.. even it was a small size. The taste was rich with a healthy vegetable and tasty Kim Chi ingredients. The service was fast and excellent as well.
Keep maintain the quality and services like this, I will be back again.
I used to go to Insadong all the time. I would order their Barbeque Set Dinner or I would go their for their regular meal. Their Barbeque is always fantastic and it is very flavorable. However, I recently went there for dinner and I ordered Japche and Bibimbap but it was not good. This time the Bibimbap had no egg on it - I've tasted many bibimbap from other restaurants as well as this restuarant so I know there is usually an egg. Service was good and everyone's always pleasant. Price was ok. I will be back there for their barbeque though...
My mom and I had lunch there early February and we were very disappointed with the service on our second visit. There was only one server on the floor so that explained why the service was so slow. I was requesting something from a server but then she went off somewhere while I was talking to her. We couldn't finish our potato noodles so we asked the server to pack the food. She used the same tong that touched the raw meat to pack our food. She apologized sincerely but we weren't very happy with the slow service and overall food quality. It had pretty good food portions for two people. I did not feel the noodles were worth that price. We may visit there again because our first visit was a very good experience.
Having read many reviews about this restaurant, both good and bad, we decided to give it a try. We weren't disappointed!
This was our first time to this Korean BBQ, and we had a great time. This service was solid, with the restaurant moderately busy. Once we ordered, the food came incredibly quick. We had the pork and the marinated short ribs. As this was our first time, we didn't know all of the condiments, but we had a great time figuring it out ourselves.
I was worried about the service, as I've read a few reviews which stated they had below average service. We did not experience any of that! Apparently, there's a "call button" for every table, which is mounted on the wall. When you need a waiter/waitress, all one needs to do is press the button and "voila", they are at your table within seconds.
Did we enjoy ourselves? yes. Would we go back and recommend this restaurant to others? Yes
Came here for another large birthday party. Again, it was particularly busy with overflow patrons waiting outside. It was a good sign afterall.
Again, I had no hand in ordering but I'm sure it was the BBQ with various dishes on the side. I take it the various pickled vegetable dishes that continually came was unlimited, which I found quite addictive and regularly reached for throughout the meal. The BBQ platter was a large array of marinated meats most thoroughly enjoyed yet again, not enough it seems, then again we're a pack of bears with accompanying appetites. The short ribs were best, sliced thicker than expected and decent proportion of fat. The seafood pancake was a mouth-watering pleasure, best I've had out. Still oily but far more enjoyable than I've ever had. They also had a variety of Soju I've never seen anywhere else and speaking with the staff there apparently you can't buy locally. Again, the best tasting I've had.
Service was good I counted 5 different bussers tending to our 3 tables for the night. They were hurried but were friendly and courteous still.
Typical Korean outfit, with a nice layout and sizeable space between tables.
I don't have much Korean dining experience under my belt, but this restaurant vastly supercedes all the other Korean instances I've been to. Best enjoyed with a group. Bring a change of clothes if you don't want to have the lingering smell of marinated BBQ meats mellowing around.
Having been to this restaurant several times with Korean friends we decided to take some non-Korean friends to this restaurant for dinner. The meal was delicious. I was surprised to see some of the comments on this website and decided to document our experience.
-There was a lineup. Most people waiting in line were pleasant and friendly. We met some new people and discussed with them some suggestions on things to eat. Most people recommended the seafood hotpot. Since one member in our party had a food allergy we decided not to order this particular dish.
- The barbeque combination was delicious. The food portions were perfect and the waitress that served us was very pleasant. Some of our friends had never tried Korean food, so we ordered a smoked salmon salad. They loved it. The hostess noticed their enthusiasm and recommended a 'beef' salad. Since we had never tried that dish we ordered it and liked it as well. The korean traditional bean soup (dwenjung chigae) was very good. The side dishes were very fresh and we were surprised our Canadian friends liked the kimchi. The waitress actually asked us if we wanted more side dishes and dropped by the table several times throughout the night. She received a nice tip.
- We were happy to see the old, worn menus in that we knew that the prices had not changed. Prices/portions haven't changed since we started visiting this restaurant a year ago.
I read the reviews below and was surprised by some of the comments. We had a great dining experience.
Restaurant highly recommended.
We went to Insadong tonight thinking it would be great as we have heard all the "hype" about the place. Boy were we ever wrong!
We got seated and it took about 20 minutes and we finally called the hostess over that seated us to take our order. No big deal we thought - they are busy...
So finally the waiter with the nerd glasses brings us our side dishes but does not speak to us or acknowledge us even when we say thank you. He lights the table top BBQ but set it up wrong so it goes out and we sit there for another 20 minutes with our raw food sitting on a cold grill. We ask the hostess what's up and she sets it up correctly and starts the fire.
While other tables have the waiters checking in we flip our food and are not even asked if we want a drink or ever visited by a server for an hour. Finally I walk over to the hostess and ask her what the problem is with our waiter and how come we are being treated like this.
She is apologetic and sends the arrogant little boy with the glasses over with 2 iced teas and he gives us a half hearted apology. Wow, you mess up our entire night and think it's all good with 2 iced teas? Incredulous!!
Oh, it's not over we get our bill and they over charge us... At this point I am keeping my cool but want to get out so my girlfriend takes care of it while I get the hell out of there.
The food was just not that good and the SERVICE SUCKS especially if you get the waiter with the glasses.
I'm still trying to figure out what the problem was with this dude. We both dress well and are pretty chill and easy going. We eat out at least 4-5 times a week and this has got to be the absolute WORST EXPERIENCE EVER...
Went to Insadong tonight and it was not yet full however the tables were all full shortly after.
The service was slow and the requests for service by pressing the bell located at each table was non-responsive. Perhaps they could use more staff other than the three waiters? However that is a business decision.
The food we ordered were the Medium sized Beef Shabu Shabu and the Seafood BiBimBap (?). The value was inadequate and portions small for four people with average appetites. I couldn't understand what has happened to this restaurant? I like to complete a review of a restaurant after several tries in case of an 'off night' however was extremely disappointed in the value of the food in what we ordered. Perhaps it was an off night tonight - Well actually not as the server after about five attempts at the table bell informed us that this is all we were going to get.
The Seafood BiBimBap (?) had a very little shrimp and very little scallops hidden underneath a Costco salad when served with a small bowl of rice.
What is going on with this place? There seems to be more questions than food when dealing with this place.
If the service was better perhaps the portions could be overlooked however if there is inadequate service and small portions with simple food it would be prudent to eat elsewhere.
Thank goodness for the two pizzas the four of us took out from a pizza place up the road afterward!
I ordered the seafood pancake and the BBQ chicken plate. Both came in the iron cast plates and as I was eating it, I realized that in both dishes, the bottom of the plate was drenched in about 1/4 cup of oil. WTF is up with that? I thought Korean food was supposed to be "healthy." That was digusting.
I gave the service a poor rating because even though we were greeted by a very nice gentleman, the boy who took our order was a complete arogant jerk who did not smile and acted like we were a charity case.
Not coming here again, and for people who want to try this place, do not be tricked by the "good" reviews of others.
Especially like the grill combo for 2~ 3 people because my boyfriend and I can get to try different kinds of korean dishes at one order. My boyfriend personally likes grilling the meat and eat it with a piece of raw slice of lettuce together. The hot pot combo tastes delicious as well with variety of seafood (a must for seafood lovers!) Also, I really like the idea of service bells, because customers dont have to spend time waiting to get attention, especially during peak hours. Insadong is a well-recommended restaurant for korean food lovers!
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