We phoned to order take out. They had a very rude manner on the phone. We were sure to specify we needed 3 chopsticks, soy sauce and plum sauce since we had none of them. Nothing was included. Most of the time they don't include it so we have to ask. Also, when we opened the prawn pockets the ticket they print out for each item to stick on top of the Styrofoam container was put inside the container laying across all four of the prawn pockets (can't be clean how do we know that paper didn't fall on the floor or something?). We tried pulling it off but the ink on the paper had transferred onto the food and the paper stuck to the sticky dough. We had to pull off half the dough. When we called they basically called us liars that we didn't' get any of the items we requested and to look again, really rudely. They didn't care at all about the pocket and wouldn't give a credit or anything. Cheapskates and so rude. Do not hire people for the service industry if they act like this. Or maybe they like it since it saves money here and there. Maybe they are told to ask that way by the owner? The food has gone downhill for the past 10 years and we will NEVER eat there again. Service was never 100% but this takes the cake. Remember there are plenty of places with better food and polite staff that we will be happy to spend our money on. You have lost more money by turning off us as customers and our group of friends than by saving on an order of prawn pockets you could have credited us.
Can't give them any higher rating than 1 star, wish we could give a 0.
What a unique setting for Sunday Brunch! My husband & I have eaten at other hotel restaurants for Sunday brunch, but none features an expansive buffet area under skylights in a rain forest-like climate (thanks to the hint of humidity generated by an indoor swimming pool) like this one. And it was only about a 10 minute drive from where we live in Uptown New Westminster.
It wasn't very busy when we arrived shortly after 10 a.m. for our first visit this Sunday, but tables steadily filled as the minutes passed. Our server was attentive, refilling our glasses of water as needed and removing our empty plates. Even with just a partial spoonful of a buffet item your plate fills up fast. You'll have to make a minimum of two trips to the food to try 'everything': salads, cheeses/fruits, hot entrées, carving/omelette station, desserts. For the luxury of food choices and custom portions we paid just $24.95 each. Good, solid value. Period.
I love Suchi has become a regular restaurant for both eat in and take out. A wide menu selection, quality, fresh healthy ingredients, and professional crafting make this a 3 times a week pleasure for me. The owners and staff remember my special requirements, without any reminder from me. I am always greeted as a friend more than a customer.
Don't ever go there! Bad attitude and racist! The owner is a bully!!! I was there with my elderly parents watching a EURO cup game. Before I ordered I asked the waitress if they will turn on the volume for the game and she said yes and they are trying to fix it so I ordered drinks but hold off on food until they get the system fixed - who want to watch the game with no volume!?!!? 15 mins late she said their owner is coming over to fix the system. 30 mins later that owner came but said they won't be putting the volume on and he said we need to order food otherwise we have to immediately pay for the drinks and leave. Instead of being apologetic, he actually bullied us when my dad complained that the waitress tricked us into ordering drinks with promise that volume on TV will be turned on. That bully got angry and threaten to call police to kick us out - two 75+ seniors who just want to feel the vibes to watch the game in a pub. We were lied to when the waitress promised twice the system will be fixed, we were bullied when the owner threatened us, we were offended when the bully called my parents names. This is no way to treat customers. I wanted him to follow through with his threats to call the police, he tried but apparently the police won't take his complaints so he left his own restaurant with tail between his legs. This bully owner is giving his own restaurant a bad name
We couldn’t have had a better night on our date last April 2 without “Latin Sound Band Vancouver”.
They really brought the house down with such a phenomenal performance.
We had a nice dinner with wine, we were so hyped up on the Latin music and international highlights they played and the vibe was just classy and right on the top, we have great memories about Food, service, and venue over all that night, but what stand out are the singers, Executive Plaza have an Andrea Bocelli kind of guy singing there “Gustavo Herrera” and a Gloria Gaynor kind of lady singing with him “Aracely Villegas” that really blow out our mines, with a stage full of lights, smog, sound, energy and four performers. Definitely this is a must for next celebration!!! We give them 5 stars !!!
Horrible customer service. All I wanted was some Chinese food so I didn't have to cook and was willing to wait up to an hour. The lady on the phone takes my order and at the very end proceeds to tell me they're busy, do I want the food still. I say yes many many times and she keeps repeating that I'm wasting HER time. Maybe tell the customer you're NOT accepting orders BEFORE you take their orders over the phone. Horrible lady. Not worth going there, you're better off going to Mcds across the street.
we're been here a couple times, first time, long wait, no AC working, wasn't a pleasant experience, but we figured we'd give it another try for lunch yesterday.
The restaurant was about 50% occupancy, we were seated right away. Dining with my wife, and 2 sons, ages 4 and 6. We ordered drinks, an appy, and meals for all for of us; pizzas for us, and a couple kids meals for the boys.
After we ordered, we waited, and waited; 25 minutes passed, no appy, and no server anywhere to be seen. We finally flagged her down, and asked for our appy to be cancelled, as it was taking so long, and the kids were getting rather impatient. She rolled her eyes, said the kitchen was very busy, but everything was ordered. 10 minutes later our appy arrived, and so did everything else we ordered, all at the same time.
The issue didn't end here though, because after this, she disappeared again, for the entire meal, only resurfacing once to clear our dishes; not a single quality check, or to see if we wanted another round of drinks, which were empty half the meal. I actually had to flag down the passing manager to get him to bring us a glass of water for my son, as our server was nowhere to be found.
After all that, we asked for our bill, which came quickly, and included everything we ordered, including the appy that we had asked to be cancelled, and received with our food......at the very least, they should have taken that from our bill.
AS we sat there, I filled out the customer service survey on my phone, and received an email from the manager the next day, offering a free appy for the issues. So, after billing me for an item I had asked to be cancelled, waiting 35 minutes for our food, and being completely ignored by our server, all they thought to offer was to have us come back, spend more money with them, so I could get the appy for free that I should never had paid for in the first place? That is hardly acceptable, and shows a complete lack of regard for their customers. I don't make complaints, or write negative reviews, though we dine out 3-4 times a week; so if I am, it is because I am clearly unhappy, and expect to be taken seriously.
To add insult, the table next to us, (who received all their food within a minute of us, despite ordering 15 minutes after we did) sent back the Cactus Cut Potato Appy they ordered, which was replaced within a couple minutes, the manager dropping it off, with an apology, and saying it was on the house.
While the food itself was good, the customer service, or complete lack there of, will ensure that I will never be returning to this location; they can keep their free appy.
Received their flyer last month, finally got around to it. Who does flyers these days, they seem to be new.
Anyways ordered their salmon sashimi, pretty fresh. Their Moa box roll is their signature and pretty tasty too. Wouldn't say they're the best deal in town but it's a bonus they deliver, not many in the area.
This Italian deli is right at the north side corner opposite the Slivercity movie theater on Schoolhouse Street in Coquitlam. Lots of seating. Very friendly and helpful staff. Hand made sandwiches, desserts, coffee and other products. This deli also offers groceries. Great little place to get a sandwich before going to see a movie. Highly recommended. I will go back often.
The customer service leaves a lot to be desired. After receiving a partial order, I phoned, and was strongly informed that the entire order was delivered. I asked to speak to the woman's supervisor, and was informed that she did not have a supervisor. I used to order from this place around 3-5 times a month, but I will not be ordering from them again. The food is overpriced, but there isn't a lot of competition in Maple Ridge.
We arrived at 5:30 pm and ordered the $28. (10 oz) prime rib last Saturday evening. I had reserved a table in advance. The server took our order and said it would take approx. 25 mins, the food took about 40 mins to arrive but that was ok as we had a loaf of warm sourdough bread while waiting and it seemed pretty busy even though it was early in the evening. I asked for it to be cooked medium. The prime rib was nicely presented, I had the baked potato which was topped with bacon bits, etc. and it was very tasty. There was quite a lot of crispy onions as well piled on the plate. As for the prime rib, it looked pretty good but when I took a bite it was not as juicy as when I had it 3 years ago at this restaurant. It was tender but there was no meat juices visible in the meat, it had good marbling and the au jus was good but just wasn't the same as before. Perhaps the sliced prime rib had been sitting on our plates longer than usual as it sure didn't look or taste like it was just cut and brought over to our table right away, Might return here in a couple years..
Went here on a Sunday evening for dinner.. had the $15.95 roast lamb dinner special. You get a huge piece of lamb on your plate so make sure you are hungry! The salad and pita bread was really fresh too. Get there early or make a reservation as when we left there was a pretty big lineup.
Had dinner on a Thursday night. Not busy, there were 3 other tables of couples. We don't normally eat Korean food but we were craving a hot soup dish and wanted something different from salty, conveyor belt Pho.
We had seafood ramen (spicy) and veg soft tofu soup. (Medium). The soft tofu soup comes in a stone bowl that keeps it hot. I hate it when soup gets cold before you finish eating it! We love ramen at Japanese restaurants and this "Korean style" ramen was really good too. The broths were different but both very flavourful. I think this will be our new place to have soupy, noodles!
Came here on a saturday morning. It was busy because of a soccer tournament in th area, But we were served fairly quickly. Had the standard bacon and eggs hasbrowns and toast for a little over $7. Not a super steal like at Amigo Pancake house but cooked well, and fast. Young staff was very polite and I always notice how nice they are at A&Ws to seniors. They really know their regulars and take care of them. One young kid about 17 noticed a regular elderly gentleman standing in line, poured his usual coffee and escorted him out of the line to a table where he waited until the line died down and went up to order. I was really impressed. Give this place a try for breakfast!
Not sure why they increased the prices for all you can eat and removed items off the menu. The menu had already been lacking and now its just not worth it. Also for all nigiri sushi pieces they gave you a brick of rice with the thinnest piece of sashimi on top.
We were the first customers at the "New Buffet " at the Hard Rock Casino in Coquitlam. For seniors over 55 years young, you receive a 25% discount from the $11.99 lunch time price. With the two choices of un-made salads, lukewarm lunch entries and packaged made desserts, it's hard to get a decent lunch.
Wednesday was the first day of the Buffet in Coquitlam, so I guess they were having a few opening day
WOW. This is my first experience EVER of having a wait staff scold me and give me a lecture out loud. because I thought their avocado smoothie tasted weird this night.
I was a frequent diner and I always order the large meatball pho and an avocado smoothie. Always that combo. The food are usually ok, and not so expensive, and they're open til midnight, I eat dinner very late, that's why I kept coming back.
Tonight, I ordered the large pho first. After I ate the pho, I was not that full yet so I decided to order the avocado smoothie. When it arrived, I noticed the color looked off, you know when an opened avocado is exposed to air for too long and it turns brownish? It looked like that. Plus there were small particles in the smoothie, like red bean particles. I told this to my friend and she said maybe I should try it first. So okay, I tried it, I had a sip. It tastes weird. Either the avocado used was not fresh or for some reason a read bean went into the blender with the avocadoes and ruined the smoothie. But it tasted really different than the usual.
So I went to the counter, brought the smoothie and told them politely that I do not want the avocado smoothie anymore because it tastes weird. The other staff took it and said that's fine if I didn't want it.
When I came back to my table, this wait staff lady just approached us and humiliated me in front of everyone in my table and the other tables around us. She started lecturing loudly that next time, if I didn't want something then I should not order it. She kept insisting there's nothing wrong with it, the avocados are fresh. I said, no it doesn't taste right. She said, "no there's nothing wrong with it and you should not waste food". I said, it didn't really taste the usual. She said, "there is nothing wrong with it. Don't order anything if you don't want it. You are wasting food. Don't waste food, It cost us 4 dollars". I said, you know what I'll just pay for it, don't scold me. She didn't stop. Her voice was loud like she wanted to make a scene and humiliate me. She said, no she won't charge me for that but I shouldn't order it if I can't eat it anymore. She pointed to the large empty pho bowl and said if I am going to eat that much then I should not order an avocado smoothie anymore. WOW. Really? You are going to say that to a customer. A customer who always orders the same thing: large pho + avocado smoothie. I know pretty well I can consume it. At this point I was really pissed off, I tried to say I'll just pay for it, she said no, and then lectures me again about how I should not waste food etc etc. The other people are looking at us already but she would not shut up. She had to give her lecture!
Needless to say I AM NOT going back to this place again! She's lucky she was a lot way older than me, and just out of politeness I did not humiliate her back.
Hubby wanted to go here because it was close. Lunch time on a weekend restaurant mostly empty. I remember many years ago there was always a line up. Waitress seemed bored and disinterested. Opened the menu and it was the same as last time I was there many years ago. Yawn.
Hubby had a burger that was ok( can u screw up a burger?) few fries and they were cold steak fries and tasteless. Child 10 - had grilled cheese that came cut up in about 10 mini pieces- like she can't handle a whole sandwich. Filled with plastic process cheese- she said it was gross. She ate almost nothing except for the drink which came in a glass with a plastic lid on it like she was 2. Waitress did not ask why it wasn't eaten. Looking for something smallish and healthier - other than. $12 salad. I opted for soup of the day and garlic toast. The soup was corn chowder. Sounded good. What I hot was a bowl of vegetarian chilli precursors. Sautéed onions carrots celery black beans and corn it about a teaspoon of broth with taco seasoning. That wasn't soup - soup is liquid. It was disgusting. I only ate the few tortilla strips on top and again was not asked why I didn't set it. The " garlic toast" were two mini slices of baguette and burned. Just terrible .
This place is way past it's prime and needs to close so that a restaurant from this century can more in.
Just had the worst customer service from Yoko Sushi in Coquitlam. Pick up my order, get home - half of my order is wrong. No big deal. I'm sure if I call them, they will deliver the rest of my order. Clearly... not so much. They basically didn't believe me on the phone, made me bring the entire order back so I couldn't even eat what was correct. When I asked if they could deliver the rest of my order, she said they would have to pay the delivery guy. So that wasn't an option. At this point, I'm hangry AND angry. When I get back to Yoko, I literally have to pick up the roll in my hand to show her that it's not my order because she just keeps looking at the receipt and saying that's what I ordered. At the end of this, they gave me my money back and I had to give the whole order back so I'm still hangry. I won't be back, and she didn't seem too sad to see me leave.
Their sushi is good, but nothing special. I will happily order from the other three sushi restaurants down the street.
A dozen of us planned to meet at this Milestone's last Sunday for lunch so we made a reservation for 12:30pm. We only had to wait about ten minutes while they pulled our table together and we were promptly offered drinks.
Everyone ordered off the brunch and lunch menus and everyone seemed to like their selection. Not a gripe in the bunch which is most unusual. The 2 piece cod and frites I had was very good, crispy panko crusted fish with excellent fries. Heard rave reviews about the eggs bennies and Mayan burger.
Took 40 minutes to get our food after ordering but that was to be expected given they wanted to serve us all at the same time, which was appreciated. And settling the cheque was surprisingly easy...kudos to our server.
|1.||My Greek Taverna|
|3.||Chada Thai Fine Cuisine|
|5.||Insadong Korean Restaurant|
|6.||Nagano Japanese Restaurant|
|7.||Kefi Greek Kouzina|
|10.||Cumpari Gelato & Caffe|
|11.||Coquitlam Grill, The|
|12.||Sui Sha Ya Japanese Restaurant|
|13.||Pho 99 Vietnamese Noodle House|
|14.||Akari Japanese Restaurant|
|17.||Hon's Wun Tun House|
|18.||John B. Neighbourhood Pub, The|
|19.||Wilbur & Sabastians Bistro|
|20.||Fulin Hot Pot Restaurant|
|1.||Wilbur & Sabastians Bistro|
|3.||Cactus Club Cafe|
|4.||My Greek Taverna|
|5.||Fulin Hot Pot Restaurant|
|6.||Chada Thai Fine Cuisine|
|7.||Golden Boot, The|
|8.||Akari Japanese Restaurant|
|9.||John B. Neighbourhood Pub, The|
|11.||Insadong Korean Restaurant|
|12.||Milestone's Grill and Bar|
|14.||Kefi Greek Kouzina|
|15.||Nagano Japanese Restaurant|
|16.||Coquitlam Grill, The|
|17.||Cumpari Gelato & Caffe|
|20.||Hon's Wun Tun House|