When I go out in Calgary for dim sum, at certain times I do expect to wait. Yesterday however the seating host at the Forbidden City Restaurant was blatantly letting in certain groups that appeared to know her. We seen several groups arrive after us, yet they were allowed to go in ahead of us. Even after the seating host told us we would be next, several more groups (4) were allowed in ahead of us. So I waited until after our meal to talk to the manager and let him know what was going on. Before I could finish, the manager cut me off and gave me his prefab, canned explanation that was irrelevant to what I was saying. I waited until the manager finished talking and tried to explain again, but he would never let me finish what I was saying. I found this quite rude for a manager. Regarding the food, it used to be very good, but now it is only average at best, there are several places in town that are much better. The service was totally ruined by the seating host and manager, the waiters however were pleasant. The Value has gone down hill, it seems to me that the prices have gone up here considerably since we started coming here several years ago, more so than at other dim sum places we like. Ambiance, well I'm not sure if you've been to a chinese dim sum place before, but ambiance seems to be the last thing they worry about, it is very noisy, has weird odours and seating is very tight, but I knew that before I came, so I'm not complaining about that, just saying for anyone that's never been.
I'm afraid that yesterday's experience will be my last at this restaurant, it's too bad because we've been going here for several years. It used to be one of the best dim sum places in Calgary, but there are many better options now.
The food is not bad, but portions are small for what you pay. What really irks is the consistently bad service. I once waited 45 minutes for a last dish and asked the waitress if I could cancel it if it's not yet prepared. She said it's coming and you can't cancel, rush, or complain about a dish.
The owners only see $$$ signs in front of them and do not give care if you return or not. Also, the servers do not get a share of the tips here. The owner keeps it all.
june,2010, this is our favourite restaurant, it is a very fine restaurant, from Dim Sum, dinner, to banquet, you
can always get quality foods and services the price is on the high side, but you can bring anyone with you,
you will get what you want.We always go there for our special occasion,birthday,new year,even wedding.