We came here in 1st week of December for my birthday dinner. For a week night, we still were made to wait a while. When seated, I noticed that the dinning hall was partially filled. Did not really get the reason for delaying our seating. Maybe lack of servers. Our server was rushed and abrupt, without offering us any suggestions. The starters arrived 30 minutes AFTER ordering.. while the kid's meals were at around 40 minutes! I kept telling the server to hurry up the kid's meal, but they came with main meal. The meal was NOT at all good and as par of the usual dinning experience that I had of Chili's in Banff before. I had to keep searching for the server to ask for napkins, cutlery, and refills. Our dinner became a drag, as it took us 2 hours to have a fast food meal! I would NOT recommend this place at all, and will not be coming back.