Went last night for dinner at 7:00 - very busy but we were seated in 10 minutes. The service was friendly and she took our order promptly as we knew what we wanted ( we come here often) the problem was the server forgot to put our order in the computer. We waited 45 minutes before she came over to tell us - which is fine, it can happen but I would expect that when this mis-hap was discovered our dinner would be pushed to the front of the line. We watched plate after plate come out before ours, took probably 1 hour and 20 minutes to get two dinners! They took 10% off the bill. I am giving them a "pass" this time because I do love this place and normally they are really good. Looked like new servers so maybe they are learning. The food is very good though!
Had dinner tonight at this location with my family. Very good service - refills for drinks brought without asking and food brought out in a timely fashion. We all had the chicken/rib combo and it was delicious. Server was very polite and attentive and it very busy! Would definatly go back.
Wait time is worth every penny when you go to this place! I've been here 4 times with companions and it never sstops amazing me. Just today I had the steak dinner which was on special for $6 and my lady had a chicken pesto sandwich, plus wings and a coffee. When u look at the menu, you will feel like everything is on special. Food was delicious and plentyful! Service was on time and helpful. The best part of this experience was getting the bill, blows me away everytime how inexpensive a hearty meal can be! Love this place and reccomend it to everyone! Thank you x-site!
After waiting for what seemed like months for this place to open, we had high hopes for a great Vietnamese restaurant opening in the Heights.
As our usual Japanese restaurant is closed Sundays, we decided to give Brokenrice a try. We ordered two vermicelli dishes - one with lemongrass beef short ribs and the other with chicken and spring rolls, each dish was $8. The meat portions are very small compared to other Vietnamese restaurants. The chicken portion was so small that after 4 bites, the chicken was all gone. The spring rolls were not crispy and had a mushy consistency to them. The worst of the food was the lemongrass beef short ribs. They tasted sour ... almost like they were going bad. We both took two bites and spit the rest out and didn`t consume anymore. Left overs from previous nights? Or just not fresh product being made to order? Whatever it was, we will NEVER be going back to this restaurant again. There are so many Vietnamese restaurants out there that offer much better food for the same price.
I only made this account to say:
I AM ANGRY at some of the things other people are saying. Firstly, sure the sashimi isn't the best here, I actually never order it from experience, but don't just say this place is bad because you have only tried one thing. I love their seafood udon and all of their rolls are delish, their tempuras are pretty great too. And trust me, their service shouldn't have been the worst any of you people have gotten, right? The values are pretty solid considering what other sushi resturants charge and they ALWAYS tell everyone to go up to the front to pay the bill. What do you mean by CLEARLY GIVING THE BILL TO YOU? You have to pay up front and they give the CHANGE to you so you can leave a tip. Don't assume things if you're not sure.
I am also a regular at this place and sometimes, they DO make mistakes and the people have bad days, we're all human so we all have tempers too. Even if they do make a mistake like not call your name, you won't seem like one of those impatient people if you only politely ask, only if you yell do people think that. Don't get mad or assume you're the one that's right. Maybe you just spaced out in that one moment they called your name... Sometimes I do that and just ask whether I've been called or not. And also, sometimes they call your name weirdly and it sounds like something else I once mistakenly thought they called "Alice" when they actually just called my name.
This is some of the feedback I'm giving as a honest person and regular at this resturant, hope it helps future people thinking to eat at this restaraunt
Great value! Lots of different options. I also get the biggest urge for Hot Pot when it my time of the month (haha tmi? Sorry :P) and I usually crave cleaner and lighter tasting food. I always end up getting the beef or meat base soup with tons of veggies. I have had there more meaty pots and they're delicious as well. You get a lot of food for your money ( I usually end up packing up my food). You get your choice of different drinks (you might not like them if you're not familiar with the drinks) and dipping sauces (which you can refill as many times you want). You also get a raw egg as well which is nice since most restaurants charge you extra for it. It's kind of an annoyance that the temperature controls are on the other side but the waitstaff is usually very aware of it. Your meal also includes some frozen yogurt (or is it sherbert? the consistency is weird) to cool you right down.
Overall, I love this place even though the service and ambiance is lacking. I would highly recommend this place to anyone who's looking for traditional hot pot. Pearl Hot Pot is what hot pot should be about; friends & family and eating till you burst.
PS- On a completely different note, the eggs arrive on these egg holders made out of spring so I like pressing the egg down a little and watching them jump. Sometimes, I'll have a jumping duel between my boyfriend's egg and my egg to see which egg can jump the highest. Am I the only one who's entertained by this (haha) I glad I haven't broken any yet.
There's really nothing special about the food (it was okay...). I ordered the coconut curry hot pot base (which was quite tasty) with pork, bok choy, enoki mushrooms, button mushrooms and vermicelli. For the sauces I picked, satay, sesame sauce and soy sauce. My mistake was picking soy sauce as one of my included sauce choices. It was already on the table and the server didn't inform me of that until after I received my food (he also didn't offer to get me another sauce in return.) The nuts and sesame sauce was bland and the white color of the sauce threw me off as well. The sauces were in small portion as well. They serve there sauces in soy sauce dishes you get at sushi restaurants so don't be expecting to have enough to last you your meal. My vermicelli arrived on the same plate as my veggies and not in a bowl (how am I going to eat my vermicelli without a bowl?) Either they have problems with there cook top burner or the pots of soup were too small (I guessing latter of the 2), because if you didn't leave it off, your soup base would boil way too quickly. They do add water to your pot, if you request it (just water though, not the soup base you ordered so be prepare to for your soup to be water down). They only give you 6 slices of meat (all of which were half fat). They included pull pork with my meat which I found it very hard to find in the pot after I threw it in. I would advise to order more leafy vegetables than mushrooms, as you get more quantity for what you're paying.
Overall, it was an okay experience. Having hot pot many times at different restaurants and at home, I was left unsatisfied. In my opinion, most of the flavor in hot pot comes from the soup base and sauces. I got lucky and chose a tasty one. My boyfriend however wasn't so (he got Szechuan Spicy). Fire Pots is advertised as "healthy" but unless you don't order meat, you sure won't be feeling healthy after. It's far from traditional and it is targeted towards people who enjoy "light?" hot potting. Fire pots is overpriced for the quantity of food you're getting (the veggies and meat are raw, why not include more?). I would not go back or recommend this place for hot pot but the drinks look promising ($4 Sapporo)
Ive been to many vietnamese places and this is one of the best. The cafe is also quite clean and the food seems to have slightly more quality than normal vietnamese spots. If you are into wings like I am, then definitely go for Tamarind Wings, on par w/ phnom penh wings. :) Havent tried the breakfast offerings yet, but will try and make it if I am lucky enough to wake up in Burnaby.
The former restaurant, "KURA" had been located here for many years and was one of the best japanese restaurants in Burnaby. The owner retired so there's new operators now. The name they choose is rather long and tough to remember. "Tairyoichiba" is almost Ichiban.
The interior is still the cool open space and nice booths but they added a couple of semi-tatami tables. The menu has been reduced from Kura's multi-page book to a simple one-page sheet. Lots of the usual japanese dishes (sushi, tempura, robata, etc.) and some izakaya-style items. The Daikon-salad is a nice addition but the quality of the daikon was substandard (bland). Also the Natto used in the rolls were the chopped-type and not the "real" bean-type. I guess it's easier to handle the chopped-type since it's just squeeze-n-go but it doesn't taste as good. The service is good with attentive and friendly servers always coming around. So overall, it's still a good place to go in Burnaby and if it's too packed, you have a big selection of other restaurants within walking distance. Parking is easy on the streets.
I think finally this restaurant is going to be successful in this spot! The food and service from Ha and Neil are excellent. It's truly home cooked food, everything made from scratch. No MSG here.
We have tried pretty well everything on their menu and no complaints. Love their Vietnamese subs, pho and their Spicy Basil chicken on rice. Very reasonable, where can you get a good meal for two for under $20.
The service was horrible the food was horrible and value has horrible. How can you call a place Wings and have such horrible wings. I have never been to this place before and decided to give it a chance. The waitress didnt tell us about any specials that they had and not once did she ask how everything was, We ordered Nachos and I asked the waitress if they use no name cheese. She was useless when I asked her that. The reason I asked is because that cheese used mostly oil and I have trouble digesting it. Sure enough it was that crappy cheap cheese that melts like cheese whiz and not real cheese. Wings were soggy, small and lacked taste.
Its not often that you get horrible food with horrible service. I will not only never go back but I will tell people to avoid this place.
Went for a quick bite before the movie and there are lots of choices in the food court and I made a big mistake in picking Thai Food. They have already prepared foods plus some made to order noodle soup. Went for the prepared food. The pad thai was awful - pale, overcooked noodles with no taste. Had the assorted veggies - overcooked and limp with no taste and finally their spicy fish - fried but was sitting out too long so no longer crispy. Under $10 but not worth it. Rather go to Vina or U Grill or even a burger at A&W. Just stay away.
I used to really like this place. The combo was good and the falafels some of the best anywhere. They renovated recently and this was my first visit.
I ordered a falafel combo which comes with any one salad and a pop. I realized after that although the sign says it's $7.45 the total came to $8.68 which means that before tax he charged me $7.75. Sneaky. You can make a lot doing this without people noticing.
The woman making it asked me if it was to go and I said yes so she put it in a small brown paper bag. I asked about my salad. This is not the first time they have tried to "forget" the salad in a combo. I asked for a caesar and they make it with cheese, lettuce etc in a metal bowl. She dished out the normal amount of lettuce poured dressing on it and then tried to stuff it into a take out bowl. She then put the lid on and left half the usual amount of salad in the bowl so I didn't get the same amount as it I had ordered it to stay. When I got back to my office, the falafel was poorly wrapped an fell apart, the falafels were raw and cold in the middle and the woman didn't even give me a fork for my salad. That's ok it was so awful I couldn't eat it. They now use some nasty bottleld caesar dressing, that is sour tasting and really bad. She just soaked the lettuce too. In the garbage.
There's a nice new Indian place next door that was serving large portions of great smelling food for similar or less cost. I will go there next time.
This place is good because it's so big you can see every rink with big glass windows. Well designed. You can order from a waitress at the one end or do self serve at the other . Food all comes from the same place. It's a tad expensive for food service type food, but most of the portions are large - except the chicken strips. THE older woman running the self serve till was not too with it. Very slow and did not seem to know how to run the cash register.
But as a fun place to hang with friends or other parents on your kid's team it's pretty good. There's way worse rinks out there.
While having a special event at James Street I had asked politely for assistance from the owner/manager, asking him for some help setting something up, he replied "why don't you people come prepared"... totally the wrong attitude and almost confrontational. His, all male staff have have also seemed to have adopted his rude demeanour as well... When a guest was hit accidentally by a waiter as he passed, the guest mentioned to the waiter what had happened, in response - the waiter remarked "well how about you move out of my way then". This alone, along with poor service and the waiters stacking tables and moving heavy items during speeches (which seemed almost intentionally distracting) was completely disrespectful and enough for me and my family to vow never to eat there again.
In a competitive world, this kind of poor business ethic, rudeness and unprofessionalism is bound to doom the restaurant. It is a rarity that I have been so upset after dining somewhere.
Went there and got a warm beer and really bad food. Me and my wife got really sick after. Looked into the health board reviews and seems they have gotten closed down for serious health issues in the past. Good bang for the buck for sure, but not worth the risk for me and my family.
See the health board review link below:
I guess it's true you get what you pay for...
We made reservations there for 11:30am on a Saturday for a table of 13. When we got there, they said they forgot to set aside a table for us, even though they had noted it in their reservations book. They did not apologize at all. They had a big table open but would not even give it to us even tough we has reservations. When we finally got a table 45 mins later, the extremely rude waitress started throwing down at the plates and bowls in the table. It took a while for us to get our food. When I asked for 3 ice waters, the same rude waitress only gave me 2 glasses. She was very grot the whole time we were there. I don't recommend going there unless you like dealing with very bad service.
Okay, where to start! Went there on a Thursday evening with my girlfriend, as we had been there before and it was nice. Not this time! Waitress that screwed up our order, and we had to wait a very long time for any food to arrive to our table. Had to ask the waitress twice for some soya sauce!
Not only that, I did not get any ebi sunomono that was suppose to be included with my combo. We asked about it, and only then did a waitress tell me that they ran out! How does a Japanese restuarant run out of ebi sunomono?!? By then, I had eaten my sushi (which was sub par). The sushi rice was also undercooked, so yes, there were hard bits of rice.
Also, my girlfriend order salmon sashimni. You would think that this would come quickly, as it's just 3 pcs of raw salmon. Nope, took forever to come, and they served the same dish to another table that had been seated after us! Unbelievable!
Definately will not be back! Bad service, bad food, overall bad experience! Plenty of other sushi restuarants in the area.
We were at Kawawa on Thursday Aug 16th. When we got there the restaurant was packed, and there was one waitress who was trying to seat guests as patrons were leaving. As I was waiting, I saw this waitress - Mandy - literally flying around the restaurant. Flying = clearing tables, seating guests, taking orders, being cashier, filling drinks, and serving the meal...just to name a few "duties". During the hour that we were there, she maintained a pleasant attitude, and had a smile on her face the whole time. I couldn't believe that...if it were me (or a few other people that I know), I would have said, "To heck with it" and quit.
Food overall as good, but what impressed me the most was the level of service that Mandy had given tot he patrons of the restaurant. The owners are really lucky to have such a dilligent and hard working employee like Mandy!
Another of the large, utilitarian dim sum places in Greater Vancouver, but this one is at Metrotown, so a potential watering hole for many who are in the "neighbourhood" anyway. These places don't differ a whole lot from each other, in my experience, but this one at least delivers in the important ways - decent food, an interesting menu, efficient service, and fair pricing. You get a choice of 6 different teas to start out, which is nice. The dim sum menu is all in English...appreciate it. The food stand-outs for me were the turnip cakes in XO sauce, and the deep-fried shrimp dumplings. The turnip cakes were wonderfully creamy on the inside, and crusty on the outside. Served in cubes, heaped on a platter on a bed of lightly cooked bean sprouts, I couldn't slow down eating them. The fried shrimp dumplings were stuffed wonton skins big and fat with shrimp, hot and lots of natural shrimp juice on the inside. Not greasy at all. Really good. The other food we ordered was dim sum standard fare, and there was nothing wrong with it. The service was fine. Our teapot was refilled immediately, our food came quickly, and the server was cute and friendly. Not a bad place at all to take a gustatory break while at Metrotown.
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