So... I've been ordering from On On for the last 10 years or so I would say. I am NOT a complainer... But with yesterdays poor service and lack of customer service, i just had to share my experience.
Crispy Noodle - Chicken Chow Mein with Vegetables
Vegetable Chop Suey.
Ordered delivery at about 6:45. Food arrived at 730 as stated. When we sat at the dinner table we noticed that the Spiced Spareribs were not fully cooked and the Chicken w/ Vegetable Chow Mein was not crispy as we had ordered.
The Chow Mein we could deal with. But serving raw Pork is a No NO!!!!
My dad called On On - Spoke to the lady who answered the call. We explained our disappointment and was told by the lady... That they are not to blame and the reason we got soft noodles is because we must have ordered the wrong item. Well ... I've always ordered the same items from them... so to make it sound like i ordered the wrong item was insulting. Fine. No cripsy noodles. Got that. But her explanation for the spareribs... There wasn't any. No acknowledgement of serving under cooked spareribs. Not even a sorry... or we'll give you a credit. Not even the option of us taking back the spareribs to have them replaced. Nothing. The lady on the phone was rude and unprofessional.
I will NOT be ordering from On On again... And this rant is just the start of my fury! I will be letting all my friends and family know NOT to dine there... Needless to say the my $30 for dinner was wasted as well as the spareribs being tossed in the trash. Could you blame me? Would you eat under cooked pork?
It has been over a year that I have been to an IHOP, my last experience I noticed there was a decline in food, but that was not why I had not returned (After all, it was a new location in Vancouver we had gone to and felt, as them being rookies, it wouldn't be fair to leave a mediocre to bad review)
Anyhow, last Saturday I came here with a friend of mine before going to the movies at Metrotown. I ordered a double cheeseburger with fries, and my friend ordered a french toast platter. Coming here in the past, my friends and I liked this place and thought the food was divine, that we would even take spoonfuls of syrup and try them (Yeah I know kinda gross, but even the syrup was to die for back then)
We tried it again while waiting for our food (well, not really too great) anyhow, my double burger came, as did my friends French Toast. they didn't put alot of fries on my plate, but when I complained, they gave me more fries (so no problems here) but the burger lacked the great taste that it used to have.....it wasn't bad or anything, but lacked that special flavour for sure.
Anyhow, when we paid for our bill the guy at the counter asked us how or food was. I was honest and said "just ok" He did mention, that burgers are not really thier specialty and it is more of a breakfast place (to which I agreed) so....he did talk me into coming back again, but this time I will only order thier pancakes, and hope they are as good as I last remembered them
I'm giving this restaurant 0/5!
I have been to Makoto a couple of times before and one thing is constant – service was VERY SLOW. But tonight was a particularly interesting evening because my family decided to celebrate my Mom’s birthday there for dinner. I thought it would be nice to surprise my mom with a cake so I called the restaurant ahead of time and asked if I can bring a cake and have it served after our meal – the lady I spoke with said it was okay. So I brought the cake to the restaurant before my parents came.
After waiting about 45 minutes for our meal, we had dinner and I asked the server if she can bring the cake out. After five minutes, the owner came to our table and asked me to go over the sushi bar, behind the counter. He yells “We are so busy here, you serve your own cake!!!” -- I was completely stunned. Then the lady server was about to put the candle on the cake and then the owner yelled at her while grabbing the candle from her hand and then told me “YOU PUT YOUR OWN CANDLE AND LIGHT IT YOURSELF!!!!!!!!!!!!” while handing me the lighter. At this point, I didn’t realize that the entire restaurant (it is a VERY SMALL restaurant) was looking at us – that includes my parents, brother, sister-in-law, fiancé and my future parents-in-law. All the guests were shocked with what just happened. I lit the candle and brought the cake over to our table – still stunned in disbelief.
I have never been disrespected and embarrassed like that my entire life.
After dinner, my fiancé did talk to the owner and told him that what he did was very unprofessional. If they did not want to serve cake, he could have said it in a more polite and respectful way. I will NEVER go back to this restaurant and will definitely tell all my family and friends about this sad story.
We tried the EBO for breakfast once; verdict was the eggs Benedict (a traditional back bacon and a novel crab cake) were very good but the accompanying “crispy breakfast potatoes” were deep-fried frozen and disappointing. The meal was expensive for breakfast as well coming in at nearly $50 with juices, a tea, and tip. But we thought we’d give it another go for dinner since we’d heard good things so we ventured out in the driving rain.
We were seated at a table for two on the wall near the middle of the restaurant; unfortunately all the window tables were booked. Candles and soft mood lighting, dark brown wood panels, and functional simple tables.....but not exactly romantic because our neighbours were a bit close for much privacy. Obviously you need to make a reservation if you want a more private table near the windows.
We ordered a tea, orange juice, a garden salad and a caesar salad for starters; both salads were lightly dressed, crispy and tasty. Wife had the seafood linguine, dark nero pasta with lots of perfectly cooked seafood in a rich and creamy, white wine and truffle sauce. She loved it. I had the 10 oz ribeye, perfectly medium rare on top of a potato puree and sautéed vegetables (some chefs love to stack food don’t they?). Delicious and leaving no room for dessert. Bill with tip was just under a c-note. Service was good with only one service glitch with the tea.
The chef(s) obviously put a lot of care into the food at EBO. No salt and pepper shakers on the tables was our first clue. Overall, we’d definitely go back again for dinner....the food was excellent.....but we’d call ahead and reserve a table near the windows.
We had our 100 day banquet for our little girl at Victory Seafood. We had been there on a couple occasions for Dim Sum, which was quite good, and reasonably priced.
A family member knows one of the managers so we thought, why not?
One of the benefits to this place is they can divide up the restaurant into many small private rooms. Great for small private events like ours.
We booked 3 tables and had our own spacious room. There was another group of 5 in the room next door, and the rest of the place was open for others for dinner.
The food in general was just ok. Not great, but not terrible either. A couple items we found a little on the salty side, like the fish and the lobster/crab dishes. The dessert (red bean soup) was overly sweet as well, which is saying a lot, because I like things very sweet.
The huge downside was the slow service from the kitchen. This was a 10 course banquet and after 5 courses, everything just stopped.... for an hour... We had one dedicated server for us who did amazingly well at refilling drinks, changing plates, etc. and even she commented the kitchen was not expecting so many people and wasn't keeping up. She went to "prod" the kitchen a few times on our behalf. Kudos to the server! Once food started coming again, it didn't take long for the rest of the meal to arrive. The meal did take nearly 3.5 hours though. Way longer than expected.
The venue is newer, but it's already showing some signs of age. The carpets need a good wash, and the washrooms... even by Chinese restaurant standards, they were disgusting. Everything else was acceptable.
Price wise, it was on par with mid-range restaurants. We got a bit of a deal since the manager was a family friend, but still we won't be returning for dinner again due to the slow food service.
Overall, good for dim sum, bad for dinner.
I’ve been to our neighborhood Cattle Café many times and left every time feeling well satisfied with the meal. Compared to the restaurant chains and fast food restaurants, it’s relatively inexpensive, a good menu variety and more filling than a burger and fries. Every time my husband and I feel like a bite to eat out, we think of the Cattle Café. Most times, the service is average, but the servers are pretty nice. They have the bubble waffles which you can have as a starter or for dessert. The curry meals are really good. My husband usually orders the noodles and you can design your own which is what makes it great. There isn’t anything “mini” on the mini hotpot combos. I always leave with leftovers unless I share. Most of the meals come with a drink and you can add a few bucks if you prefer a bubble tea or specialty cold drink.
Our neighborhood Cattle Cafe is usually filled with Asians when we dine there. We've invited our Caucasian friends to dine there and they absolutely enjoyed it. They would never have guessed what they served as the restaurant name doesn't hint at the type of food. It's good if they are requesting to go there to eat.
I came here with 2 of my friends this afternoon for some sunday morning hangover cure. I had ordered the "pho ga" because I don't eat beef. Service was pretty fast and my strawberry smoothie was good, however the soup looked fantastic when it came piping hot to our table, served with a big side of basil,lime,bean sprouts the usual fixings. I went in to take that firsst bite and wow was I ever dissappoin ted. Not that usual chicken pho flavor that I was expecting. My friends had ordered both with beef and they also said their bowls wern't as tasty as usual. The broth was plain and almost tasteless, I had to load it with basil lime and hot sauce..which made it taste better but not so "pho" like. The broth was also cloudy I had noticed as well. There is much much better pho here in Vancouver, will not come again unless they change up their pho.
This is beyond one of the worse places I went to.
The first time I went there, wasn't that bad. Got there, was seated quickly because it wasn't very busy, only went cause I saw photos of how huge the BBT was. BBT wasn't really special, you get sick of it quickly and its meant to be shared between two people unless you can drink a lot - other than that itd melt in the other cup (you would know what I mean if you have ordered BBT from here). Food wise, fried rice is huge, could be sharable for 2-3 people. And I didn't bother trying the other things but it was nothing special besides being a large dish.
My second time there tonight was just terrible. When I got there it was quite busy, but I stayed at the area where it says "please wait to be seated" and okay, so I wait. Soon 2 more people line up behind me and was waiting to be served as well. The third person who lined up just went right infront of me and took the list of whose waiting to be seated and wrote her name down. And the guy behind me took it right away to put his name and number of party down. I was pretty choked as I thought you were suppose to wait for the server to do that ... So technically I had to wait longer with my friends. Okay ... no big deal. When we were seated, we were handed the menus immediately, we were not asking whether if we wanted the basic - tea or water. As my friend ordered, she asked for recommendation on what was good and sharable and the waitress suggested some noodle that was only meant for one person - did not realize it until it came, and it tasted plain. After we me and my other friend realized we couldn't quite share the noodle with her, we called someone to help us order fried rice, and they said they would get someone to help us. 10 minutes later, still no one, so we had to ask again and they said they did not help us order. Wait some more ... Got the BBT, and as I tried to take a photo of it, the waitress poured my drink onto another cup and spilled some of the drink on the table. When we asked someone to wipe it, they only half wiped the area as the other area of the table was still wet. The BBT that was ordered came with one straw but it was shared with another friend so I asked one of the waitress to get me another straw. She did not come back ever as I was waiting so I had to ask someone else again to get it. The utensils provided for the tea we ordered wasn't cleaned properly as there are still residues on it.
Overall .. it was a terrible place to dine at, over priced for the BBT (I would recommend bubble world anyday over this garbage), only thing that is worth it is the size of the fried rice, but its really something you can find at any other Chinese restaurants. Service is absolutely terrible, I don't know why would anyone want to come here. Definitely never coming back here again!
We were waiting to have our car serviced down the road so we dropped in for breakfast. Both of us had the eggs with spinach and hash browns. Very good. The server, probably the owner, Nick I believe, was affable and efficient. We enjoyed the atmosphere. Everyone seemed to be regulars. It was strictly by accident we came here but we'll make a point to return.
SERVICE SUCKS. DO NOT COME HERE UNLESS YOU WANT TO LEAVE ANGRY.
I came here for lunch by myself. After standing there for two minutes with no one to greet me I say "Hello" and a waitress comes out and seats me.
I am the only table in the restaurant.
After waiting for almost ten minutes with no sight of her, I walk back up towards the kitchen/front desk and place my order. I had to ask for tea.
The food took way longer than it should have and after placing the food on the table I don't see her for the rest of meal. Refill of tea? Forget it.
I go up to pay and honestly, I think tipping is well-deserved by people in the service industry WHO PROVIDE A SERVICE. The set up of the place was basically like a mcdonald's aka self-service place. I don't tip at mcdonald's. I ain't gonna tip here.
She then says "Excuse me, no tip?" Amazing! she speaks!
I said I didn't think the service was that great. She said "It's not just for me, it's for the kitchen too". Unbelievable.
I said no thank you and left. Needless to say I will not be coming back. There are far too many OTHER great Korean places on Kingsway than to waste time here
I've been here a few times and love it, to the point that I crave the food.
I MAY be a bit biased, as I crave the same menu item so much that I always order the same item everytime, since I live in Langley and don't come out often.
Service, as people complain, is like service at any Chinese restaurant. Lately it hasn't been too bad, although I've come when it hasn't been that busy.
I usually order the soup with the handmade fish noodles. LOVE handmade noodles. And the turnip pudding (pan fried turnip cakes), I love it at dimsum and these are one of my fav.
Another issue is that I don't eat meat so I'm limited with what I can eat I am able to meat, but I'm stuck on the food I order.
Me and my roommate ordered delivery. Worst service ever! We placed the order online and it said it was gonna take 1 hr and 45min. We both work in the restaurant service industry so we understood the wait. The restaurant had called about a hour later and told me that the food I ordered was ready but i guess they had phoned and no one answered ( I was by the phone the entire time) They brought the food back and not only was it FREEZING cold it was burnt and disgusting. The only good thing was the salad I ordered. I phoned back and complained to the manager Matt who had told me that he could give me a 5$ credit for the wings. I had told him that I work in the industry and this was terrible, not only was his attitude one for the books but he then told me that he could remake it but he would have to charge me for it and that it was my problem that my food was cold because they tried to call. After that I was so steaming mad that I said give me the credit then. I will be phoning back and speaking to the RL and complaining. I and my roommate will inform everyone at our jobs and friends not to eat there ever! I work at Joeys and under no circumstance do we ever treat customers like this, it takes allot for me to complain about food. DONT EVER EAT HERE!!
My family and I went there the other day, figuring it was later in the evening and everywhere else in the area had a huge waiting list. Boy, I will never go there again. Not only was the menu greasy but the furniture had been worn down so much It screamed replace! food wasn't any better, the sweet and sour pork was saturated in starch and grease. Think of it like trying to win the lottery, you just never knew which piece actually had meat. The fried rice wasnt' any better, we had to down it with the tea that we had because it was so hard it tasted like yesterday's and then some. Figuring we made a bad choice and it happens? I gave a tip when the bill came and shrugged it off as a bad experience, until i saw my credit card bill and noticed they charged me twice and both times a 15% tip. I called the manager and he downright refused to refund that, what kind of self respecting restaurant steals people's money? seriously!
I haven't been here for a while....I wanted just to buy one or two bagels but they were all packaged up in six's not in bulk, when I asked the lady behind the counter...she seemed as if I asked a weird question.
I saw another package of buns and I thought that there was a hair on a bun.....the bakers need to be a little more attentive on their goods.
The service is snotty and I don't think that the ladies are happy at all working there....maybe the boss treats them like crap....but I think they need to be talked to and have some music and tables and chairs for customers to enjoy some goodies and with some coffee.
The pastries tasted stale when I got home...I ended up throwing the pastries out.
The sausage rolls were not that great...and after seeing the hair or whatever I saw on the bun the whole thing turned me right off.
Sorry, Valley bakery maybe at one time you were good...need to reno the place up again....and see the back kitchen...maybe then you can tie your hair up and be cleaner.
I won't go back and I go everywhere for a good bakery and I tell everyone not to go to Valley Alley!!!!!
Tucked away in the corner of Kingsway and Nelson is Kettle Café (HK style café), Tomaya (Japanese fusion) and Lao Shan Dong. All 3 were fairly packed but we decided with Lao Shan Dong because it’s perfect if you want to eat and go.
They boast that their (Taiwanese) noodles are “worth the drive across town” and it’s comparable to Shaolin’s (Vancouver) but with less variety. The menu is relatively simple: (spicy) soup or dry noodle with a few appetizers. My companion ordered the braised beef flank with noodles in spicy soup. It looked like everyone in the place was having the same. I wanted to try something new but after learning the dry noodle with meat sauce was only “meat” flavored and had very little meat, I buckled and ordered the soup. Small serving for $6.95 is actually quite filling. Order the large ($8.95) if you’re sharing and ordering a few appetizers. We also ordered a plate of steam vegetable and pork dumplings. They were alright but only 10 pieces and small.
My companion really got a kick at the server fielding all my Q's (hey don't ask, don't know) but once the order was placed, within minutes, we were eating. If you’ve never been to Lao Shan Dong, order the soup because the broth is delicious and good to the last drop. It reminded me of the kind Mom made to restore our health/immune system. There was a pregnant lady there slurping up her bowl. The dry noodles are not fried and very little oil is used. Next time if you’re in the Metrotown area, make the trek and skip the food fair.
Upon entering we were seated immediately. Oddest seating layout I've ever seen go see for yourself. Went with the choice of noodles in fish broth plus 2 toppings $8.50 plus you get a hot drink included. Soup was super hot and my 2 toppings of brisket and tendon were plentiful and delicious. Also added 2 sides at $1.75 each. Happy with the fish filet but disappointed with the deep fried bread. Looked like 3 donut holes you get from Tim Hortons. Restaurant was clean and modern with lots of glass facing onto the street. Might be a problem in the summer with the sun beaming down. Overall I am happy with the meal and now prefer this style of noodles over pho. Much better value and hotter soup.
This place shows you fresh foods in the menu, but everything comes out burnt, over cooked, or just plain gross.
I was better off cooking at home. They served my 3 year old burnt food, who does that?
I suggest this franchise is a good place to take kids, and should really start looking into fresh foods, and less into frozen foods.
I love getting the meat sauce on rice at no1 beef noodle ! It's one of the best :D ! A couple of times ive been here the servers have been rude and they dont look like they want to be there. I also wouldnt order any slushes here because they're super icy !
Ive been here a couple of times and every time i come in i try to order different things. Their menu is overwhelming, but if you're like me who is pretty indecisive id advise you to ask the barista. They give out good suggestions! I ordered a few milk teas and this is the FIRST time that i've seen a bbt place freshly steep the tea ? WOW ! going that extra mile without using powder ! I personally recommend the Hot Lychee black tea latte and the Strawberry Taro ! Those are my favorites !
Went on a Sat evening without reservations and got seated right away. Must have gotten the last open table as we saw people being turned away. Looked over the menu and saw there was no calamari, what a bummer as this is our favourite shareable dish. Opted for the appy special 1/2 pound PEI mussels $7.95. Remember when garlic bread was complimentary? Be prepared to pay $4.50 if you want it here. Entrees were very good and of ample portions. Spaghetti Bolognese with meatballs $15.00 and Spaghetti Vongole $16.00. Even though I had to ask for a water refill and there was a long wait for the bill our waitress Kathryn was a real dream. Pleasant and helpful and overworked. Plenty of parking in the evening. Located in a business mall. I liked it and would return for a nice light meal.
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