I came here with 2 of my friends this afternoon for some sunday morning hangover cure. I had ordered the "pho ga" because I don't eat beef. Service was pretty fast and my strawberry smoothie was good, however the soup looked fantastic when it came piping hot to our table, served with a big side of basil,lime,bean sprouts the usual fixings. I went in to take that firsst bite and wow was I ever dissappoin ted. Not that usual chicken pho flavor that I was expecting. My friends had ordered both with beef and they also said their bowls wern't as tasty as usual. The broth was plain and almost tasteless, I had to load it with basil lime and hot sauce..which made it taste better but not so "pho" like. The broth was also cloudy I had noticed as well. There is much much better pho here in Vancouver, will not come again unless they change up their pho.
This is beyond one of the worse places I went to.
The first time I went there, wasn't that bad. Got there, was seated quickly because it wasn't very busy, only went cause I saw photos of how huge the BBT was. BBT wasn't really special, you get sick of it quickly and its meant to be shared between two people unless you can drink a lot - other than that itd melt in the other cup (you would know what I mean if you have ordered BBT from here). Food wise, fried rice is huge, could be sharable for 2-3 people. And I didn't bother trying the other things but it was nothing special besides being a large dish.
My second time there tonight was just terrible. When I got there it was quite busy, but I stayed at the area where it says "please wait to be seated" and okay, so I wait. Soon 2 more people line up behind me and was waiting to be served as well. The third person who lined up just went right infront of me and took the list of whose waiting to be seated and wrote her name down. And the guy behind me took it right away to put his name and number of party down. I was pretty choked as I thought you were suppose to wait for the server to do that ... So technically I had to wait longer with my friends. Okay ... no big deal. When we were seated, we were handed the menus immediately, we were not asking whether if we wanted the basic - tea or water. As my friend ordered, she asked for recommendation on what was good and sharable and the waitress suggested some noodle that was only meant for one person - did not realize it until it came, and it tasted plain. After we me and my other friend realized we couldn't quite share the noodle with her, we called someone to help us order fried rice, and they said they would get someone to help us. 10 minutes later, still no one, so we had to ask again and they said they did not help us order. Wait some more ... Got the BBT, and as I tried to take a photo of it, the waitress poured my drink onto another cup and spilled some of the drink on the table. When we asked someone to wipe it, they only half wiped the area as the other area of the table was still wet. The BBT that was ordered came with one straw but it was shared with another friend so I asked one of the waitress to get me another straw. She did not come back ever as I was waiting so I had to ask someone else again to get it. The utensils provided for the tea we ordered wasn't cleaned properly as there are still residues on it.
Overall .. it was a terrible place to dine at, over priced for the BBT (I would recommend bubble world anyday over this garbage), only thing that is worth it is the size of the fried rice, but its really something you can find at any other Chinese restaurants. Service is absolutely terrible, I don't know why would anyone want to come here. Definitely never coming back here again!
I remember going here a few times a few years ago and it was great!
Went the other day with people from work. The food has gone way downhill and the prices way up.
The sushi was kinda fishy but ok. However it rang in at close over 10 for a dynamite roll and cali roll with a small tip. That's too much. No value, no lunch special boxes and everything else seemed quite expinsive. Not a cheap sushi place anymore. However, it still has the dumpy cheap sushi bar decor.
We were waiting to have our car serviced down the road so we dropped in for breakfast. Both of us had the eggs with spinach and hash browns. Very good. The server, probably the owner, Nick I believe, was affable and efficient. We enjoyed the atmosphere. Everyone seemed to be regulars. It was strictly by accident we came here but we'll make a point to return.
Today is Valentines day 2013 14th Feb. Me and my Girlfriend decided to eat sushi to celebrate this special day. As we live near the boundary way Burnaby we decided to go to Fish on Rice. For all who are dining there for the first time. I'll give you one warning "Do not get fooled by its ambiance".
Basically, this is what happened. I arrive at Fish on Rice at 7:30pm, waited for server to even greet up took 20 minutes. At the time all I thought was because of Valentines Day and the amount of people here it is acceptable for waiters to take that long. LET ME TELL YOU I WAS WRONG!
When the waiter finally decided to greet us she puts on a pissy face, giving no eye contact at all and asked in a rude manner "so you want normal buffet or lite". I decided to go for the lite. At this moment I was shocked, the waiter just took a random menu and just led the way to the table (Note that she didn't show us the table she just took the menu and put it on the table and told us "go over there") I didn't blame her as today is valentines day and she is still working. So we sat down and then i realized she gave me the wrong menu. I kept calling her over but she just looks at me and walks away. After 10 mins of waiting I got out from my seat and asked for another waiter to change my menu. So he did and he just slammed it on the table as if I was being a bad customer.
My and my girlfriend then ordered food and yet it took another 10 mins to catch the waiters attention that we were actually here. So after the order the food gradually came after 20 mins. What was surprising then was the servers didn't seem to care and treated us like dogs. They came over and just slammed the food and left. (I said thank you every time they served, but constantly I got brushed away, making feel unwelcome) I assumed that all servers were having a bad day so I've again ignored the issue. On the first bite of the food it was obviously not fresh. The Sashimi salmon was sticky and the rice was hard. However, their fried tofu was good.
After we had finished our first 'appetizer' I asked for another piece of paper. It was this moment that started annoying me. The waiter ignored me and went somewhere else. After saying, 'excuse me' several times she then looks at me and shoves the paper at me (Yes, I did say SHOVE) Knowing that their service is slow I quickly wrote down the order and gave it to them.
Minutes after minutes until has passed, until I finally got frustrated. It has been 40 min and nothing has showed up on the table after order. So I went to the counter and demanded to speak to the manager. Speaking of the devil the manager was the counter guy. I told him about the 40 min wait and all he replied was "Uhhhhh..... this your order?" I told him that the order he showed me was my first order. He then replied me "Uhhhhhhh......". I then told him that his staffs service and behavior was unacceptable and food wasn't fresh. All the manager later did was stare at me blankly and again said "Uhhhhhhh...." I told him that I want the bill. I later handed over the exact amount because I didn't wanted to tip such service. He then looked at me as if I was suppose to tip him.
All in all, I would NEVER go back to Fish on Rice, as they offer mediocre food and really poor service. For everyone who wants to go there, think twice. DON'T
SERVICE SUCKS. DO NOT COME HERE UNLESS YOU WANT TO LEAVE ANGRY.
I came here for lunch by myself. After standing there for two minutes with no one to greet me I say "Hello" and a waitress comes out and seats me.
I am the only table in the restaurant.
After waiting for almost ten minutes with no sight of her, I walk back up towards the kitchen/front desk and place my order. I had to ask for tea.
The food took way longer than it should have and after placing the food on the table I don't see her for the rest of meal. Refill of tea? Forget it.
I go up to pay and honestly, I think tipping is well-deserved by people in the service industry WHO PROVIDE A SERVICE. The set up of the place was basically like a mcdonald's aka self-service place. I don't tip at mcdonald's. I ain't gonna tip here.
She then says "Excuse me, no tip?" Amazing! she speaks!
I said I didn't think the service was that great. She said "It's not just for me, it's for the kitchen too". Unbelievable.
I said no thank you and left. Needless to say I will not be coming back. There are far too many OTHER great Korean places on Kingsway than to waste time here
I've been here a few times and love it, to the point that I crave the food.
I MAY be a bit biased, as I crave the same menu item so much that I always order the same item everytime, since I live in Langley and don't come out often.
Service, as people complain, is like service at any Chinese restaurant. Lately it hasn't been too bad, although I've come when it hasn't been that busy.
I usually order the soup with the handmade fish noodles. LOVE handmade noodles. And the turnip pudding (pan fried turnip cakes), I love it at dimsum and these are one of my fav.
Another issue is that I don't eat meat so I'm limited with what I can eat I am able to meat, but I'm stuck on the food I order.
Me and my roommate ordered delivery. Worst service ever! We placed the order online and it said it was gonna take 1 hr and 45min. We both work in the restaurant service industry so we understood the wait. The restaurant had called about a hour later and told me that the food I ordered was ready but i guess they had phoned and no one answered ( I was by the phone the entire time) They brought the food back and not only was it FREEZING cold it was burnt and disgusting. The only good thing was the salad I ordered. I phoned back and complained to the manager Matt who had told me that he could give me a 5$ credit for the wings. I had told him that I work in the industry and this was terrible, not only was his attitude one for the books but he then told me that he could remake it but he would have to charge me for it and that it was my problem that my food was cold because they tried to call. After that I was so steaming mad that I said give me the credit then. I will be phoning back and speaking to the RL and complaining. I and my roommate will inform everyone at our jobs and friends not to eat there ever! I work at Joeys and under no circumstance do we ever treat customers like this, it takes allot for me to complain about food. DONT EVER EAT HERE!!
My family and I went there the other day, figuring it was later in the evening and everywhere else in the area had a huge waiting list. Boy, I will never go there again. Not only was the menu greasy but the furniture had been worn down so much It screamed replace! food wasn't any better, the sweet and sour pork was saturated in starch and grease. Think of it like trying to win the lottery, you just never knew which piece actually had meat. The fried rice wasnt' any better, we had to down it with the tea that we had because it was so hard it tasted like yesterday's and then some. Figuring we made a bad choice and it happens? I gave a tip when the bill came and shrugged it off as a bad experience, until i saw my credit card bill and noticed they charged me twice and both times a 15% tip. I called the manager and he downright refused to refund that, what kind of self respecting restaurant steals people's money? seriously!
I haven't been here for a while....I wanted just to buy one or two bagels but they were all packaged up in six's not in bulk, when I asked the lady behind the counter...she seemed as if I asked a weird question.
I saw another package of buns and I thought that there was a hair on a bun.....the bakers need to be a little more attentive on their goods.
The service is snotty and I don't think that the ladies are happy at all working there....maybe the boss treats them like crap....but I think they need to be talked to and have some music and tables and chairs for customers to enjoy some goodies and with some coffee.
The pastries tasted stale when I got home...I ended up throwing the pastries out.
The sausage rolls were not that great...and after seeing the hair or whatever I saw on the bun the whole thing turned me right off.
Sorry, Valley bakery maybe at one time you were good...need to reno the place up again....and see the back kitchen...maybe then you can tie your hair up and be cleaner.
I won't go back and I go everywhere for a good bakery and I tell everyone not to go to Valley Alley!!!!!
Tucked away in the corner of Kingsway and Nelson is Kettle Café (HK style café), Tomaya (Japanese fusion) and Lao Shan Dong. All 3 were fairly packed but we decided with Lao Shan Dong because it’s perfect if you want to eat and go.
They boast that their (Taiwanese) noodles are “worth the drive across town” and it’s comparable to Shaolin’s (Vancouver) but with less variety. The menu is relatively simple: (spicy) soup or dry noodle with a few appetizers. My companion ordered the braised beef flank with noodles in spicy soup. It looked like everyone in the place was having the same. I wanted to try something new but after learning the dry noodle with meat sauce was only “meat” flavored and had very little meat, I buckled and ordered the soup. Small serving for $6.95 is actually quite filling. Order the large ($8.95) if you’re sharing and ordering a few appetizers. We also ordered a plate of steam vegetable and pork dumplings. They were alright but only 10 pieces and small.
My companion really got a kick at the server fielding all my Q's (hey don't ask, don't know) but once the order was placed, within minutes, we were eating. If you’ve never been to Lao Shan Dong, order the soup because the broth is delicious and good to the last drop. It reminded me of the kind Mom made to restore our health/immune system. There was a pregnant lady there slurping up her bowl. The dry noodles are not fried and very little oil is used. Next time if you’re in the Metrotown area, make the trek and skip the food fair.
Upon entering we were seated immediately. Oddest seating layout I've ever seen go see for yourself. Went with the choice of noodles in fish broth plus 2 toppings $8.50 plus you get a hot drink included. Soup was super hot and my 2 toppings of brisket and tendon were plentiful and delicious. Also added 2 sides at $1.75 each. Happy with the fish filet but disappointed with the deep fried bread. Looked like 3 donut holes you get from Tim Hortons. Restaurant was clean and modern with lots of glass facing onto the street. Might be a problem in the summer with the sun beaming down. Overall I am happy with the meal and now prefer this style of noodles over pho. Much better value and hotter soup.
This place shows you fresh foods in the menu, but everything comes out burnt, over cooked, or just plain gross.
I was better off cooking at home. They served my 3 year old burnt food, who does that?
I suggest this franchise is a good place to take kids, and should really start looking into fresh foods, and less into frozen foods.
I went to this restaurant for the first time, for the all you can eat buffet. They waiter sat us at one of the private booths which was really nice, except we had to take our shoes off, and the floors were ice cold. I was wearing high heels, so no socks on :(
I was quite content with the fact that the pop was included in the buffet. We ordered a small amount at first, just to see what we liked best. We ordered mostly sushi containing salmon.
I just really got into the whole salmon sashimi thing without getting a gag reflex, and now enjoy raw fish very much.
After eating the sushi, I spit out two scales. This made me want to throw up!!!!
I thought I would ignore it, so I overcame my disgust and tried an Alaska roll, and low and behold, there were more scales in my mouth!
Are you kidding me? Do you not wash your fish after you descale and filet it? You are a sushi restaurant!!
I have been to many a "holes" in the wall sushi places, and never encountered this. There was this one sushi restaurant in Gastown that purposely put hair in my sushi for not tipping them last time I went, but that was 8 years ago.
I would only go back out of sheer desperation for sushi buffet, otherwise this was the first and last Scaly Fish on Rice!!
I love getting the meat sauce on rice at no1 beef noodle ! It's one of the best :D ! A couple of times ive been here the servers have been rude and they dont look like they want to be there. I also wouldnt order any slushes here because they're super icy !
Ive been here a couple of times and every time i come in i try to order different things. Their menu is overwhelming, but if you're like me who is pretty indecisive id advise you to ask the barista. They give out good suggestions! I ordered a few milk teas and this is the FIRST time that i've seen a bbt place freshly steep the tea ? WOW ! going that extra mile without using powder ! I personally recommend the Hot Lychee black tea latte and the Strawberry Taro ! Those are my favorites !
Went on a Sat evening without reservations and got seated right away. Must have gotten the last open table as we saw people being turned away. Looked over the menu and saw there was no calamari, what a bummer as this is our favourite shareable dish. Opted for the appy special 1/2 pound PEI mussels $7.95. Remember when garlic bread was complimentary? Be prepared to pay $4.50 if you want it here. Entrees were very good and of ample portions. Spaghetti Bolognese with meatballs $15.00 and Spaghetti Vongole $16.00. Even though I had to ask for a water refill and there was a long wait for the bill our waitress Kathryn was a real dream. Pleasant and helpful and overworked. Plenty of parking in the evening. Located in a business mall. I liked it and would return for a nice light meal.
I would normally not write anything negative about an establishment but sushi garden Burnaby service has really gone to hell! I had pre ordered some food and was told it would be ready in 15mins. I went by after 10mins. I realized I had wanted an additional sunomono salad and asked if I can add it to my order, I was quickly told by the cashier " it'll take 20mins" (scowl face and annoyed) I didn't want to wait or upset her more therefore I just paid for my original order. She then looked at my order and said "we'll you're early you have to wait" I mean seriously are u just having a bad day?! Then I said okay I will wait, she literally rolled her eyes at me and said "u can wait there" ..... Omg after another 15 mins of waiting I just took my food and left.... Seriously , can u afford to me moody when u actually have paying customers?! Leave the attitude at home...
Food: is alright I would come again for the food and bubble tea. But I would not.
Service : service there is terrible and the girls there are dressed inappropriate. My experience there is awful. I went there to order to go foods they didn't even assist me and my husband when we walked in, we waited at the door for 10 minutes, order my food from a guy and then he ran off somewhere and I wanted to pay and one of the girl server ask what do u want and I said I want to pay. She asked me did u order ? I said of course I did I order right in front of u with the other guy. She was holding the receipt in her hand and she was like oh I got it here. Then I paid and I sat down with my husband and we waited for 20 mins and I went up and asked when is my order done and the server said in 5 mins and it wasn't 5 mins. During that two white guys came in and was seated and no one paid attention on them for half an hour so they left. Server talk and text and slack off, especially they don't understand half the things customer say if their not Chinese. Going back to my story about my order, I had wait over 35 mins and my husband and I tried calling them while we're in the restaurant to see if they would take our order on the phone and one of the girl picked up and said " call back in 10 mins, we're busy" wow very unprofessional. If I had to wait for another 5 mins I would just ask for my money back. But finally I stood up and ask for my order and it came out just in time before I want my money back. Sorry for my long story but I have to explain that they have horrible customer service.
Overall food was good, we opted to get the additional all you can eat crab which is an extra $8 per person. They served frozen crab which was only cut in half which made it very difficult to cook and eat. They also did not offer any shell crackers, so we were forced to bite through shell including claws. The crabs were still frozen when they were served to us at our table.
Service was poor. We were greeted by a server wearing a GAP hoodie who was rude throughout the night. The men's washroom did not have any soap, we asked them to refill it and near the end of the night there was still no soap until we asked again.
The meat and veggies were tasty, food came fast. The crab was mushy.
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