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Burnaby Restaurant Reviews
Burnaby Palace Restaurant3110 Boundary Rd, Burnaby
used to be a great place
By jodyrsgw of Burnaby (1 Review)
Submitted Thursday, December 20, 2012 - 8:49pm [Dine in]

my mother and i used to dine here alot. we ordered both take out and dine in. both were very exceptional. lately it seems the service and quality of food is lacking completely. because they used to be so good and top quality, the wait could be long, which is understandable for a great restaurant. on the last visit, which was tonight, we got there early so to beat the rush, there was one man waiting at the counter, one sitting in a chair for take out. and that was it. we ordered our food. it took an hour to get the first dish. other people that had arrived after us were getting dishes before us. we got our food and it was cold. the sauce was not up to its regular standard and the vegetables were looking like it was from earlier in the day. (reheadted) our whole order took almost an hour to get it all. i ordered a wonton noodle soup to go and asked it be ready when we leave. when the bill came i seen the soup was not on the bill, so i reminded the waiter, he went and came back with a new bill said my soup would be right out. i waited and waited, i was getting quite frustrated, i asked the waiter, he said it would be right out. i continued to wait, the owners and 1 waiter walking by getting all of this other food for other people. wonton noodle soup should be the first one out since it so quick to make. after waiting 20 minutes or so after paying the bill i seen a girl there behind the counter. i thought i would ask her instead. the owner piped up when he heard me and realized i was waiting for an order. he asked if i even paid for it. i said yes and showed him my bill. he said 2 minutes. it then was there right away. i told him how i thought the service and quality of the food was really lacking lately. he said when it gets busy it gets difficult to get food out on time. i told him we were the first ones here. he turned his back on me and didn't want to hear any more. i heard another customer at the same time complaining he had to wait almost an hour after he was told 20 minutes.

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Jang Mo Jib5075 Kingsway, Burnaby
Think twice if you are not Korean
By Tasha35 of Burnaby (1 Review)
Submitted Wednesday, December 19, 2012 - 2:17am [Dine in]

It was one of the most horrible restaurant experiences for us. First of all, we are not Korean and really felt unwelcomed. Should have walked out to begin with but we thought of giving it a chance.
When we walked into the restaurant, the gentleman standing in front asked "for how many people?"
There were four adult and toddler, we said, "four adult and a baby".
The gentleman asked us to seat and we didn't know if we were going to get a table or not.
Then after 10mins, he yells across the restaurant and puts us in a corner.
Since, we had a toddler; we expected a booster seat which we never got.
Our waitress's come and was taking our order when an older lady came and said something to her, from the way the woman talked (said it in Korean) to our waitress, we figured out that she said something about taking our order.
Given that we worked in customer service ourselves, we read the body language of the older woman that she said to her not to waste her time taking our order if we didn't know what we wanted to order but the waitress handled it well with the older lady and continued to take our order as we had already told her what we wanted.
Just like if you went to a different cultural restaurant, you would ask what they would recommend but in this restaurant, we never got an opportunity to ask.
We asked the waitress if the lady said to ignore us and take other people's order and our waitress made a statement that she is just like that.
We were very upset and felt very insulted with this older woman's behavior.
The food was okay and they all tasted the same. All the dishes we ordered had tons of onions.( ordered Bool GoGee, O Jing Uh Bool Go Gee, Dahg Bool Go Gee) . For the amount of money we spend here, if we went to anther restaurant, we would have not spend that much and got 80% better customer services.
This experience has definitely left a bitter taste in the mouth and we will never go back to this restaurant and probably hesitate to walk into another Korean restaurant after the way we felt.
The ONLY Good part was our kind waitress
Again, we really felt un welcomed in this restaurant because we weren't Korean and that is very sad!!!

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House of Wings7155 Kingsway, #145, Burnaby
Why did we bother
By aj67 of Burnaby (28 Reviews)
Submitted Tuesday, December 18, 2012 - 5:20pm [Dine in]

Due to the snow fall, we decided to have lunch near where we live. We decided to give The House of Wings
another try. It has been a few years since we had gone before and they were still there, so I thought perhaps it might be ok.
Big mistake!
The ambiance was like a dive bar with dirty carpet, chipped tables and the top of the table was sticky. We asked the waitress to wipe it off, she did so, and we soon realized it was still sticky.

I had the wings, The were so so... with just a shaker of spice sprinkled over my dry ones.
Rainbowcrab had fish and chips. The fish was actually ok looking and tasting, but the fries were cold and not fully cooked.
We had 2 servers. The female whispered and we could not hear her or understand her. The male was perky
and very nice.
Ok no more,,, and hope one day we will get another restaurant there.

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Ha Cafe4429 kingsway, #28, Burnaby
Very good all around
By royalsam of burnaby (45 Reviews)
Submitted Tuesday, December 18, 2012 - 4:35pm [Dine in]

Had a chance in the area for a quick bowl of pho and was certainly pleased with the result. The place was full and the staff hopping but they dealt with me quickly. They we're filling a number of take out orders so lunch didn't come as quickly as most pho restaurants yet it was still fast. The spicy beef noodle pho was great with a lot of meat that you could tell was just off the bone and had the right amount of kick. For under $8 you will not beat it anywhere.

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Uncle Willy's Restaurants6411 Nelson Ave, #100, Burnaby
You get what you paid for
By hic66 of burnaby (1 Review)
Submitted Monday, December 17, 2012 - 2:21pm [Dine in]

i agree with some of the people defending the place...if you are willing to fork out the dough, sure this place can serve caviar even...but all of you complaining about BLEH food, re-examine how much you forked out for an AYCE. it's decent food, decent choices...what else do u want?

come on people, this place costs how much for rent? it's by metrotown....some of the money's going to rent alone.

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Pearl Hot Pot7154 Sperling Avenue, Burnaby
Terrible Hot Pot.
By Staceyg27 of Burnaby (1 Review)
Submitted Sunday, December 16, 2012 - 4:53pm [Dine in]

My husband and I were craving hot pot and our "go to" hot pot place wasn't open yet. So I did a quick google search and found Pearl Hot Pot that was relatively close, so we decided to try it..... Huge mistake. We get to the restaurant and it wasn't too busy maybe 10 people were there other than ourselves. Our waitress asked us to sit down and immediately asked what we wanted as if we'd been there before. I explained it was a first for us at the restaurant and she just said "oh choose your meat" I feel like her English was not great because whenever I asked her a question she never really answered it fully.

I ordered the Beef tenderloin with Satay Soup Base and my husband got Pork Tenderloin with Thai sweet and sour soup base (which honestly we both thought it was odd for a place advertising themselves as Japanese hot pot to have Thai choices. But my husband hates fish and all the other soup bases were fish based. So it was really his only option. Also our normal go to place only has one type of soup base a traditional soya sauce, Kirin and sake soup base. Anyways....)

We also asked our server about the the veggies and she said "oh yes you get lots of different kinds they come with the combo". She brings out our udon and a large bowl with veggies, and a small bowl with a brownliquid in it, which we later found out was our dip. We both looked at the "bowl of veggies" only to find it was 90% lettus (like grocery store head lettus), 2 small pieces of baby corn, 1 brown mushroom cap, 1 small bunch of Enoki (thin white mushrooms),2 pieces of tofu, two slices of tomato, some green clover like greens, 1 fishcake thing, i piece of crab and 1 raw shrimp (with eyes and all my poor husband turned green when he saw it, we didn't realize "veggies" included seafood. Needless to say we were already disappointed as at our "all you can eat" place we normally frequent let you choose whatever veggies you wanted so we were used to having a ton of variety.

Then the server turned on our hot pots, which almost overflowed Immediately after she left we had to rush to put some of the liquid in our bowls. We then started cooking the hot pots. My husband liked his pork and soup base. I found my soup base bland and flavorless and the beef was full of fat. Needless to say we were wishing there were more veggies.

At the end if it all it came to $52.00 before tip for our meal and the bill was not in English. We couldn't help feeling ripped off for lack of ingredients, and that the meal itself was sub par, service was poor, and ambiance was poor as well. We will never be back to this place again we learned our lesson and will be sticking with our normal hot pot place (I'd name it but I'm not sure if your allowed to name the competition in a review.)

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Paradise Vegetarian Noodle House8681 10th Avenue, Burnaby
I can't believe it's vegan
By jdhammer of Surrey, BC (11 Reviews)
Submitted Sunday, December 16, 2012 - 11:34am [Dine in]

We just happened upon this place last year when we were itching for a big bowl of soup on a cold winter day.....a quick Google search and we found Paradise! We were very open to vegetarian cuisine so we didn't hesitate to give it a shot....and we're so thankful we did.

Since then, we've been there many times. In the context of vegetarian/vegan food, their dishes are nothing short of amazing. As someone who does eat meat occasionally, I can admit that these dishes would have a tough time standing up to some meat based dishes in a "delicious contest", but for what it is, it's incredible.

It's no secret that a vegetarian/vegan diet is healthy for the body and healthy for the planet (meat takes way more resources/water to produce), so if nothing else, a visit to Paradise is a delicious, healthy adventure in eco-dining.

You won't be sorry if you try it - you just might find yourself craving a visit there for more reasons than one!

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Cactus Club Cafe4219B Lougheed Hwy, Burnaby
One disappointment after another
By burnabyapple of Burnaby (3 Reviews)
Submitted Saturday, December 15, 2012 - 10:46pm [Dine in]

Overpriced food, average sized portions, and inconsistent service are how I describe recent visits. My last visit there was terrible! We tried to reserve for our friends birthday, but were told that reservations were not required as Sundays are not busy. We get there and were informed of a 1hr plus wait despite being assured we could just “walk in”. Eventually, we were seated at two different tables next to each other and waited 20 minutes before our orders were taken. Our waitress from the start was inattentive given some drink orders were forgotten and one person got the wrong item. I had the creole steak, which the sides were done well, but the steak was bordering on well-done when I requested it medium (big difference). There were other issues as well. Bringing our concerns to the Manager got us little given I got an alcoholic drink wiped from my bill, while others got half off of their pop. Sadly, this is becoming typical of the service at Cactus Club whereas in the past they provided stellar food and service. Last chance to make up for other poor experiences and they failed.

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Stonegrill @ the Met4820 Kingsway, #259, Burnaby
Unbelievably dissapointing
By hbola123 of Vancouver (east) (1 Review)
Submitted Friday, December 7, 2012 - 6:32am [Dine in]

I should have written this review as soon as i left this restaurant while walking back to my car. This is by far the worst restaurant period. It should be closed.

Me and my brother were starving one day and we were at metrotown and saw that stonegrill had opened up there. I had heard great things about stonegrill (downtown). So i figured why not. Usually steak and seafood restos are suppose to have a dim lit very cozy feel. This place was very bright and it did not feel at all like a steak and seafood place.

We both ordered the lamb burger which sounded very appetizing. Our waitress brought us waters and thats it. Didnt even ask if we wanted anything else to drink. When our burgers came you could tell they were frozen and had been sitting for a while. They were disgusting. The ketchup came in those paper dixie cups that you get from McDonalds (no joke). Our waters didnt get filled until just before the bill arrived. This all occured during diner time. There were only 3 tables filled in the whole restaurant. So nobody was busy. There was no excuse for this service of this horrible food.

I am a food junkie and i know good food wen i see it. This food was not at all appetizing. I have not been back to give it a 2nd chance and probably never will.

thanks for reading.

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Pasta Amore4502 Dawson Street, Burnaby
Mediocre
By sashacoco of Vancouver (3 Reviews)
Submitted Thursday, December 6, 2012 - 9:53pm [Dine in]

I know this place keeps busy from the local businesses for lunch. I've eaten there on a few occasions and the food is OK. I wouldn't say the food is anything special. But today was a major disappointment. I ordered one of the lunch specials which was a grilled panini and caesar salad. Since when does a panini consist of one layer of salami, brown lettuce and mayo? Disgusting! For $9 you would expect a hearty sandwich with a few layers of meat and cheese and fresh toppings. Then I noticed a $2 charge for the salad but I thought that was part of the special. A little misleading. My colleagues weren't raving about their pasta either. The sandwich was disgusting and I won't be back. Normally I would have spoken up but we were lost in conversation and I couldn't be bothered. Total bill with coffee and tip was over $15 for a measly panini! Major rip off.

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Saint Germain Bakery4720 Kingsway, #1144, Burnaby
Poor service, Mediocre cake
By asidda of Burnaby BC, Canada (1 Review)
Submitted Wednesday, December 5, 2012 - 1:10pm [Take-out]

I agree with the previous review about service at this location. I picked up a cake for my friend's birthday. The price by the cake said $22 and I was charged $30. When I asked about it the cashier growled "eight inch. thirty dollar" and started shouting in Cantonese (I think). Other staff looked on laughing at me. I should have walked. But then my friend's name was on the cake and I didn't feel right to leave. The cake had little substance and too much cream. All in all bad service and so-so quality.

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Ali Shan Restaurant4500 Kingsway, #1233, Burnaby
A True Taiwanese Taste
By nolabel of Vancouver - Kingsway (13 Reviews)
Submitted Tuesday, December 4, 2012 - 1:27pm [Dine in]

The food from Ali Shan does not disappoint. I have been there on several occasions since when they started. Unlike a lot of the places that I have been to where quality goes down over the years, Ali Shan is one place where they have kept their standard. Their fried pork chop is especially enjoyable, it is not too overly oily and have a hint of curry. The side dishes and the accompanying drink (or soup, your choice) are nice added values to the already low priced meal.

Compared to the other Taiwanese BBT places near by, Ali Shan is closer to what you could get in Taiwan and in a very convenient location. The service is not outstanding but solid overall. If you are in the neighborhood, you should consider going to the place, but sometimes there might be a small lineup.

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Wings Restaurants & Pubs6879 Kingsway, Burnaby
Half expected the guy from Restaurant Stakeout
By thatsamiam of New Westminster, BC (3 Reviews)
Submitted Sunday, December 2, 2012 - 11:07am [Dine in]

Except for one server who seemed to be decent. The rest of them were generally trying to skate by on short skirts and plunging necklines.

The Brisk Lemonade was watered down so badly it tasted more like...sourish water.
The burger was so so but a bit charred.
The service...just abysmal.
Waitress seemed not terrible interested in checking on the tables.
Snatched the plates without asking as soon as they were empty.

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Osaka Island7615-7617 Edmonds Street, Burnaby
Awesome sushi place in Burnaby!!!!
By funkybumpkin of Vancouver (14 Reviews)
Submitted Friday, November 30, 2012 - 9:04pm [Dine in]

Went here with hubby sans baby for a nice romantic lunch.

Didn't expect good sushi in Burnaby, but was pleasantly surprised by this restaurant.

Ordered the following:

agadashi tofu - YUM! Cute little bite sized pieces, excellent sauce, more tofu than expected. Great value!
sashimi - fresh and tasty
special rolls (one was with eel and another with salmon tempura) - both were exceptional. Great flavour combinations!

Staff were attentive and prompt. Sushi chef was friendly and cheerful. Restaurant was clean and had nice decor and booths.

Overall, it was a pleasant dining experience. I would definitely come back.

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Jules Cafe5205 Rumble St, Burnaby
Nice place although the food could use some improvement
By GH Smith of Vancouver (1 Review)
Submitted Friday, November 30, 2012 - 1:02pm [Dine in]

We have visited Jules a few times. The staff are very nice and the restaurant is clean and bright. The washrooms are outstandingly clean. The prices are reasonable and it is in a good area.

Pancakes are thin and tasteless.
A good pancake batter can be made with fresh eggs, whole wheat flour, baking powder, vanilla and milk, butter milk is even better.

Toast is thin and a poor quality ultra processed bread.
Even though it's called "Whole Wheat" there is nothing whole wheat or multi grain about it. The jam is the infamous sugar, water, colouring and artificial flavouring in the little packages. There are healthy good quality, tasteful breads out there and a little extra thick slice would be a great enhancement to a meal and add only a few cents to the cost.

Sausages are poor quality.
As sausages go turkey would be nicer or a choice of better quality beef sausage.

The restaurant still seems busy in the mornings. I believe the first impressions are important. If the food is good and the price is reasonable customers will return regularly and personally I would not mind paying a little more if the quality of the food was better. If there was a little more charge for meals a free coffee refill would be appreciated.

The people who run the restaurant are very nice. I don't want to offend anyone so I refrain from making any direct comments about the food. I hope that in time it will improve.

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Creme de la Crumb Bakeshop4370 Still Creek Drive, #150, Burnaby
Holy - what a rip off!!!
By princessgaga of burnaby B.C. (112 Reviews)
Submitted Wednesday, November 28, 2012 - 10:20pm [Dine in]

I work in the area and have stopped in before. I have never actually bought anything. The baked goods look good, but I don't really eat that stuff. I'm usually looking for a good sandwich or salad when I haven't packed my lunch. Most people in my office don't go there because they say it's too expensive.

Today I went and ended up choosing a curried chick pea wrap as most of the other things looked too "carby" and I had an afternoon meeting. The wrap was just under $8 with tax. However, it was in a nice spinach wrap and looked quite large in size. After I paid, it felt quite light and when I got to my desk I was stunned. It was mostly just lettuce, a few green peppers, and about 1/4 cup of chick peas in a curry coloured sauce. There was no rice, nothing else!! For EIGHT dollarss. OMG - they hadn't even added any spice, or even SALT. The curry was barely dicscernable. They had also wrapped it really loosely to make it appear bigger. For that price I would expect something like rice, or quinoa toasted almonds, maybe some raisins- anything to make it taste like something good instead of leaving a bad taste in my mouth - both literally and figuratively. NEVER again.

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Club Ilia8902 University High St, Burnaby
What a difference a couple of years and a new chef make!
By brat72 of Burnaby B.C (3 Reviews)
Submitted Wednesday, November 28, 2012 - 1:35pm [Dine in]

This place is SO much better than it used to be. They've updated the menu, got a lot of new staff, as well as great new chef/operator. If you've tried it before and didn't like it, give it another shot. It's much improved. (The ambiance was always nice and still is.)

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Baci Ristorante3728 East Hastings, Burnaby
Extremely Bad Customer Service
By wallflower333 of Kits (2 Reviews)
Submitted Wednesday, November 28, 2012 - 12:48pm [Dine in]

In my experience, this restaurant has poor customer service. The staff are not customer service oriented which I would have expected them to be since they are in a customer service industry. A server can make or break an otherwise okay experience. Here, the service did not help make my impression of this restaurant favorable in the slightest! The food is good and the ambiance is nice (although a paint touch up might be in order), but if you are looking to be talked to in a pleasant manner, I would recommend finding somewhere else to dine.

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Sushi S Japanese Restaurant4739 Willingdon Avenue, Burnaby
One of better value-oriented Japanese restaurant
By onlyforreview of van (8 Reviews)
Submitted Tuesday, November 27, 2012 - 4:12am [Dine in]

Describing individual dishes are point-less, because they are typical dishes you find in other hundreds of sushi places.

Their tempura dishes and some hot items need some improvement. However, sushi and sashimi are of good quality.

When you consider value, presentation, service, quaility and quantity of food. This restaurant is the best, not just in Burnaby, but also in Greater Vancouver. Just try their $20 deluxe sashimi platter, you will understand what I mean.

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Swiss Chalet Rotisserie & Grill3860 Lougheed Highway, Burnaby
Sloppy and Inatentive
By dinningerin of Port Coquitlam bc (1 Review)
Submitted Sunday, November 25, 2012 - 5:56pm [Dine in]

I don't know what happened, first time we had been here. We have been to other Swiss Chalet's in the past and it was great but tonight it started from the beginning. It wasnt even busy it was before the busy time of the night and some of the waiters were standing around and talking. During our ime there we had about 4 different waiters coming around us i couldn't keep track of them all. First thing that happened we ordered our drinks we ordered a beer a pop two tea's and two waters's. not very difficult i think, but no first the tea's were the wrong kind and there was a huge mess trying to get new water and she never took the old ones away. then the waiter gave us plates that had a big wad of something gross it was NOT clean. we got a new plate. service was slow. the waiters always seemed confuse, saw a couple checking phones. My mom ordered a Festive dinner or something and ended p getting basically a quarteer chicken dinner they had messed up and forgot the stuffing and sauce, never cleaning away the old dishes. the waitress came back with a plate with a little bit of cranberry sauce and some stuffing thing was the stuffing was not fluffed or anything she said it was good but it had still been in the ball shape of the scooper and plopped on the plate. at the end it was about a 90 dollar bill the food in all was not worth that money. i was like, heres the food, heres the bill get out we want nothing to do with you anymore. also the set up was weird from our table we could see directly into the kitchen and the noise the whole time was unbelievable.

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