Waves Coffee House serves drip coffee, espresso based coffee drinks, tea and other beverages as well as light snacks. Waves offers free Wi-Fi in their cafes.
- No where to sit, EVERY seat was occupied by someone working/studying on their laptops still sipping on the same first coffee/tea for the past few hours.
- I could get a London Fog cheaper by far even at Starbucks. Also it was really really too sweet.
- Washrooms were disgusting according to 2 friends.
- Inconvenient parking situation.
- Mightly Leaf tea
- Friendly service
This place used to be very crowded with camping students and their study groups. Even worse was the fact many of them stayed for hours without ordering any food or coffee. With the new owner and management, customers are now required to purchase a minimum dollar amount in order stay and access the Internet.
At least the place is less crowded but they still need to work on their food because most of the sandwiches and pasta dishes are pretty bland and underwhelming. They taste like microwaved food but served in a ceramic dish.
The previous reviewer seems fairly flummoxed by the fact that this location (and pretty much every other Wave's out there) is seemingly populated entirely by College/University people. Frankly, I think that's Waves' target demographic; many, if not all of Waves' locations are within short distance of a college campus, either by walking (as in the Coquitlam location) or driving (such as the North Vancouver location).
One also has to consider that many college/university people keep odd hours - many of them sleep in well past what most people would consider 'normal', and stay up very late to get assignments done; I should know, I only graduated six months ago myself! I suppose all I am saying is that this is really the kind of people Waves' attracts, so if you have an issue with students, don't go to a Waves'.
As to the actual coffee, it's pretty good. Given the atrocious garbage that is Starbucks, it's nice to see an alternative that is at least a little better in terms of quality. The coffee is all fair-trade and organic, which I like - I'm not the sort of person who wants to rip off others, and no doubt this policy of Waves' appeals to other socially-conscious people as well.
Service is generally quite decent - no worse than any other coffee chain I've been to, and certainly no worse. Even at three or four in the morning, the people behind the counter are pretty perky, which really helps on those all-nighters!
Food is so-so. I say so-so because 90% of it is junk - pastries, muffins, cakes - the regular coffee house stuff that will just make you fat. The nice thing, however, is that they do offer a few healthy alternatives such as salads and flax-bars, so that those of us who actually want to stay in shape don't have to suffer from nothing to eat, like we do at most coffee chains!
Overall, nice place, always open, decent ambiance. Anyone who has an issue with the demographic the franchise is almost certainly trying to appeal to, however, should probably go look for a more contemporary coffee house.
WOW. The people in this store do not know how to manage people at all! Plugged power outlets, bad coffee, bad customer service, what else is left?
I keep on asking when are they going to take those covers down they always say soon, soon, soon, but at least one girl had the decency to tell us that they never will. The managers have super bad customer service skills. They are always short staffed and the people who are working there takes forever to make get the orders done. Well, obviously because there's only one person who is working. I think it's a desperate attempt to keep the business afloat by cutting man hours. I see these things happen to businesses and it's a sign of desperation. It took her 25 minutes to make my small latte. On that note, the new people working also do not know their products at all! She kept mixing up my non fat milk to skim, and steamed it like a cappuccino. Geez louise.
Good luck waves in Burnaby, I used to love your location but since May, when you plugged all the sockets off and started harassing everyone else with your shit coffee and wraps, the word is out that this place is never a good place to go to!
I use to frequent this waves location quite a bit back in 08 but stop visiting after the ownership changed. Almost immediately the hours were cut back, good food was removed off the menu and a no outside food policy was implemented.
The no outside food policy does make sense, however telling a customer the he/she should not bring a Dasani water bottle in to the coffee shop because "we sell water" is absurd. I packed up my stuff and left.
After that I never returned until last week only to find the placed even more packed than before with students, electrical outlets plugged and staff that don't know what they're doing. I have nothing against students being one myself but there has to be a more logical way prevent coffee shop campers who sip on their $1.75 tea for 4 hours and take up blocks of space. The average couple or friends that want to come in and spend maybe half an hour after work or something will walk in to the shop, look around and leave. That's what I did.
I used to come to this coffee shop all the time! Like, EVERY SINGLE NIGHT and I used to spend a good $100 p/month just on buying their coffee alone!! It used to be very busy with good service and lots of outlets to plug your laptop into. It also used to be 24-hours.
Now it is utter crap. The new owner has smashed this place into the ground!
1. The food is bland (but it always has been…only decent thing is maybe the wraps if you’re hungry). Poor, poor quality for grossly over-priced food. $7.00 for a wrap? Really? Very bad value. Only perk would be their matcha or specialty drinks. Those aren’t bad.
2. The new staff isn’t as well-trained as the old staff and rarely brings your food to your table anymore. The old staff made a point of knowing me by name and knowing exactly what I liked and how I liked it. The new staff isn’t nearly as interested in that, but they seem pleasant enough and might improve over time.
3. The coffee place closes at 12am now instead of 24 hours. I depended on this place for late night internet. Whose bright idea was it to close it at 12am? I can understand closing at maybe 2-3am, but 12am? We relied on this coffee shop for late night study sessions! What the hell, new owner?! It was the only 24-hour internet café in the whole neighborhood!
4. What is wrong with the internet? I mean, before there could be 30 people on the wireless internet and it still would have loaded fast. Now it’s so slow it takes 2-3 minutes just to load one page even if the new crappy “improvements” have driven away most of the internet users!
5. Why? Jesus, why am I listening to country, disco, and 80’s music? What did I do to deserve that? Where to the music they used to play? Yeah, the last owner played the same CD on repeat all through the night and it got boring, but at least it is better than listening to country!! Are you trying to torture people or something?
6. You know that minimum amount you’re trying to make people pay for internet (that they could just hijack for free outside anyways)? Why the heck would people pay you good money for coffee that was prepared by staff that burns it and food that is bland? All JUST to use internet that they can log onto for free? You want to stop people from coming in just to use the internet? Put a code on it, hand out the code with people’s coffee, and deal with it if they stay longer than 2 hours. When your internet is as slow as it is, it’s going to take about 2 hours just to get the basic stuff done anyways, so… Unless you have a timer on your internet, you can not control how long someone stays on it. Deal with it…
This new owner needs to sell this place to someone who actually knows what they’re doing and then take a long hike. I used to come to this place every night, but now I’ll probably save this place for when I’m desperate if not just because I can’t stand the music and the new hours.
The only thing I think actually improved this place was maybe the new, little, vases with flowers they’ve stuck all over the place (which improved the already decent ambiance, but they otherwise need a LOT of improvement.