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Victory Seafood

4500 Kingsway, #2216
Burnaby, BC V5H2A9
Tel: (604) 456-0388 Order Online
Neighbourhood: Metrotown


Displaying 1 - 5 of 5 Reviews FoundSort: Useful | Helpful | Reviews | Date
Tries hard to be high end, but fails in all areas
By ChivalryX of Burnaby (60 Reviews)
Submitted Monday, February 25, 2013 - 4:21pm [Dine in]

We had our 100 day banquet for our little girl at Victory Seafood. We had been there on a couple occasions for Dim Sum, which was quite good, and reasonably priced.

A family member knows one of the managers so we thought, why not?

One of the benefits to this place is they can divide up the restaurant into many small private rooms. Great for small private events like ours.

We booked 3 tables and had our own spacious room. There was another group of 5 in the room next door, and the rest of the place was open for others for dinner.

The food in general was just ok. Not great, but not terrible either. A couple items we found a little on the salty side, like the fish and the lobster/crab dishes. The dessert (red bean soup) was overly sweet as well, which is saying a lot, because I like things very sweet.

The huge downside was the slow service from the kitchen. This was a 10 course banquet and after 5 courses, everything just stopped.... for an hour... We had one dedicated server for us who did amazingly well at refilling drinks, changing plates, etc. and even she commented the kitchen was not expecting so many people and wasn't keeping up. She went to "prod" the kitchen a few times on our behalf. Kudos to the server! Once food started coming again, it didn't take long for the rest of the meal to arrive. The meal did take nearly 3.5 hours though. Way longer than expected.

The venue is newer, but it's already showing some signs of age. The carpets need a good wash, and the washrooms... even by Chinese restaurant standards, they were disgusting. Everything else was acceptable.

Price wise, it was on par with mid-range restaurants. We got a bit of a deal since the manager was a family friend, but still we won't be returning for dinner again due to the slow food service.

Overall, good for dim sum, bad for dinner.

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Bad Father's Day Celebration Experience
By A. Li of Burnaby (1 Review)
Submitted Saturday, June 20, 2015 - 2:31pm [Dine in]

Poor service is an understatement. Food was mediocre. Asked multiple times for tea refills and response was mostly met with eye rolling servers and stern "ya in a minute!". The worst part was going up to pay for the bill, the cashier said, "we don't accept the card you have", when the sign stated that Visa is accepted. Given the service I left a tip that matched the level of service. A server came back and said, "excuse me, there was not enough tip left for us, it's not enough." We advised that the level of service reflected the tip, and asked what the policy states as a mandatory amount. The response was that there was no company stating tips being mandatory, but the server stated that she herself was working really hard, and they were short staff, and an array of other excuses in attempt to dismiss the situation. We were not in the mood for haggling or arguing and we added another couple of dollars to the tip. Never returning again and do not recommend this restaurant to anyone.

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Crappy food, crappy service, crappy night....
By foodlover88 of coquitlam (2 Reviews)
Submitted Saturday, August 4, 2012 - 5:02pm [Dine in]

Spent all night signing up food reviews sights so I can spread the word regarding the food we had at this restaurant.

Apparently the dim sum is pretty good, so we didn't even bother checking the ratings for this restaurant. I have lived in the Lower Mainland for over 30 years, and I have to admit this was the worst Chinese food I have ever had in my life! I am Chinese! We paid for a $700/table dinner(for 10 people). Everything was very salty...the reason was to cover up the unfreshness of their food. We had pigeon(my kids favourite) that tasted like it was nuked in the microwave a few times(tough as hell). My kids wouldn't even touch it. We also had sharkfin soup(some people will not be happy with this) that had vermicelli in it. Tasting crappy is one thing but fake food? We had lobster with no meat and deep fried. We had steam fish that was obviously gone bad(foul smell and taste even with soy sauce covering it). Surf clam was fishy as hell. Dessert had gone bad also. When we complained, they basically tried to brush it aside or blame us. No acknowledgement of the crappy food from them. Service wasn't much better. The people there don't seem to have a idea when to pour you tea, change your plate, etc...they spilled some soup on one of our guests and didn't even say anything. I can go on forever complaining but I just want everyone to know..DON'T GO THERE!! I personally think there should be ratings below 1(poor)...this restaurant definitely deserves a negative rating.

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A big mistake!!!
By Ken Williams of London England (1 Review)
Submitted Thursday, May 16, 2013 - 11:13pm [Dine in]

Arrived with my wife at 8pm. Encouraged to see two large tables of Chinese diners evidently enjoying themselves. Ordered a set menu for $65 per head. For this we expected something really nice. Starter was mediocre. Main was not much better. While we were eating, the waiter brought a large trolley and cleared the 16 place settings from the next table onto the trolley. This trolley with dirty dishes and slop bucket remained next to our table for 20 minutes until we eventually complained and it was removed. At about 9:15 we each received a bowl of sweetened lentils/beans which we had not ordered. It was not to our taste and we did not eat it. We waited until 10 pm for our final 2 courses - a mango pudding and fresh fruits. These did not come and we finally asked for the bill. We explained that we could wait no longer and asked for an adjusted bill. It was reduced by $4 per person. We were told that the sweet lentils had been substituted for fresh fruit and that the mango pudding was priced at $4. No tip I'm afraid ...

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Save your money and time, run for the hills and dine at another restaurant...
By bluecat1203 of Vancouver (6 Reviews)
Submitted Tuesday, April 2, 2013 - 8:14pm [Dine in]

Went to this restaurant for dimsum with my mother. Where should I start...

1) Food arrived very late - less than 50% of the food we ordered arrived at the half hour mark, and it took much longer than 1 hour for all of our food to arrive.

2) Our food was cold - there were hot pieces of food, mixed with cold pieces of food in the plates we ordered. Which made all of us suspect that leftovers were DUMPED into our plates!

3) Our server was the most horrible server / human being I have ever met - she shoved her coworker away (who was assisting us nicely) screaming "go away" in Cantonese, then proceeded to ask us what we wanted. First, she sassed my mother, who asked her VERY nicely to bring us the table cloth, yelling impatiently: "One thing at a time!". Second, when my mother added more items to our original order, she screamed in my mother's face in Cantonese (which we do not speak), then roared in horrible Mandarin telling my mother to order everything at once or else the food will arrive very late. Third, when refilling our tea - my sister was kind enough to help her lift the tea lid (which was piping hot). When she was struggling because the lid was super hot, the server SCOFFED at her, proceeded to rip the teapot lid off, then dumped the water into the teapot quickly, almost burning my sister.

I know that these dimsum places are always busy and they are not known for great service - but I am here to try to have a good time with my family while enjoying good food. This restaurant failed on every level. They cannot handle the crowd. I feel sorry for the coworkers of that horrible bullying witch who served us. I've talked to other customers from other tables - apparently she treated them horribly too. I reported her to the manager - whether she has been taken care of, that's up to him. If they keep this up, they are digging their own grave and I have no sympathy for them.

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