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2.5
  • Food3
  • Service2.5
  • Value2.5
  • Ambiance2.5
  • Reviews39

Top Gun Hot Pot

4500 Kingsway, #2228
Burnaby, BC V5H2A9
Tel: (604) 419-0788

Reviews

Displaying 21 - 39 of 39 Reviews FoundSort: Useful | Helpful | Reviews | Date
Meh.
By poorstudent of Vancouver (23 Reviews)
Submitted Friday, June 26, 2009 - 1:49pm [Dine in]

We went for dim sum on a Wednesday morning, and were seated quickly, however, the waiter failed to explain how the tea was served (Everyone orders their own tea, with a shared pot of hot water placed in the middle of the table), in fact the waiter failed to communicate much with us. Food was good, it all came pretty quickly to the table.I don't think they use as much MSG as your average dim sum place. Overall the service was abrupt, and people working there looked gloomy. It's hard to enjoy a meal with sad, unimpressed looking servers moping around. The bill was a bit on the expensive side for the few dishes we ordered, but after the TOP GUN discount of 30% off (we finished our meal before 11:00, and one of us had a discount card), the bill was on par with what other dim sum restaurants charge. I probably wouldn't go here again, as I don't live in Burnaby, would recommend other Vancouverites to try Prince or Green Village in Vancouver.

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a different hot pot experience
By momotaro of New Westminster (28 Reviews)
Submitted Wednesday, June 13, 2007 - 9:59pm [Dine in]

All of the other reviews focus on the dim sum offerings at brunch. We went to the restaurant for dinner and chose the hot pot option.
Normally, hot pot was (for us) an all-you-can-eat affair, which allowed my partner to devour as much meat as he wanted. This was the first time we had to order everything, from the soup base up, separately. As such, it is much more expensive than we would have wanted to pay, but the food was of excellent quality.
We tried the ostrich meat. Delicious! The only item that was slightly disappointing was the dumplings, which they said were house-made... Not the best I've ever had, but still acceptable.
The service was remarkable. Our water glasses, tea pot, soup pot, were all constantly kept filled. The major domo was solicitous. Took us through the menu, adjusted the heat under the soup pot. Offered a ten percent discount (although I'm not exactly sure why).
We will look for an all-you-can-eat place too, but this was an elegant choice that might merit another visit.

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Not Bad
By samel of Burnaby (20 Reviews)
Submitted Sunday, April 22, 2007 - 5:56pm [Dine in]

The dim sum was good. But I think Kirin(I've tried Downtown & Cambie) is slightly better in both taste and presentation and cheaper. But Top Gun's location is great for me. There's free parking. I can grocery shop afterwards. The market also has an excellent BBQ shop. In a previous review, a discount was mentioned. Top Gun gives a discount if you finish you meal and pay your bill before noon - 10% on weekends and 20% on weekdays.

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Not so good anymore...
By dineoutburnaby of Burnaby (20 Reviews)
Submitted Monday, January 29, 2007 - 10:47pm [Dine in]

Our party of 3 went to Top Gun on Sunday afternoon and had various traditional as well as not-so traditional dim sum dishes. Since this place is always fully-booked, it's a good idea to book in advance so that you'll only need to wait 10 minutes or so in the line-up.

Food: All the stuff we ordered were well-prepared, hot, and tasty. Shrimp dumplings, scallop rice rolls, oyster congree, sticky rice in hot pot, eggplant with fishcake, and their famous teas that you serve yourselves. Overall it was outstanding, but I had to give it a solid rating as a result of a small piece of plastic wrapper I 'discovered' in my dumpling.

Service: Not too bad (as compared to other busy dim sum places) but they were in a hurry to bring us our bill and get us out of there when we were done eating.

Ambiance: Modern and trendy setting that can be admired if your focus wasn't on shutting out all the 'noise' during your meal.

Price: More expensive than other places, but you also get high quality tea and new dim sum creations. (I think the dim sum menu changes every month or so.)

Overall: Top Gun was once my favourite dim sum restaurant, and I would have given it an outstanding rating, but unfortunately, I have to give it a solid rating because of the unexpected 'discovery'.

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New All you can eat
By petery of Burnaby (14 Reviews)
Submitted Thursday, August 28, 2008 - 12:53am [Dine in]

As many reviews said this hot pot is a bit pricey for the food they serve, I agreed and I don't go there very often. They recently changed to AYCE hot pot for $19/pp plus $9 for soup base. The food is fresh & well prepared. You will find that this AYCE is actually better than most of the non AYCE Hot Pot. Must Try.

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What is all the fuss about?
By JaneV of Vancouver (4 Reviews)
Submitted Friday, October 25, 2013 - 9:32pm [Dine in]

We came here tonite for AYCE hotpot! it is AYCE so we were super excited. We got a table right away even though we did not make a reservation.

Let's start by the greeting..

We were greeted by a lady in suit. Must be the manager. She wasn't friendly but polite enough. Then our servers came and 2 of them serving our table instead of one. As for our servers, we can not applaud them enough for their outstanding customers service. They work hard and always smiling. They all wear name tags and I felt terrible for not remembering their names. Which put me in a curious thinking mode. Hummmm should the managers lighten up just like their hard working staff? To the managers YOU SHOULD!

Food... Everything is fresh and abundant! There are so many choices to choose from. They even served you AYCE cooked food! and their sticky rice is very good!

However, just a tiny thing that bothers me a bit is that you have to pay for hot sauce, cilantro and onions. They are $.50 cents per item. This part I'm scratching my head....

But overall we had a great hot pot time and the service was excellent! Thank you our 2 ladies servers!

So really what the fuss is all about?!

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Even McDonald's has better service....
By cyacry of Vacouver (1 Review)
Submitted Wednesday, December 29, 2010 - 12:46am [Dine in]

Let me start off by saying if you want to eat in full 2 hours and not being bothered by the staffs, i DO NOT recommend this restaurant. Here is my experience, this is not my first time visiting this restaurant so i am aware of the bad services that their famous for. Reason i went to this restaurant again was my aunt who came from Hong Kong and was tired from shopping in Crystal mall, so we decided to eat at this restaurant since she wanted to try AYCE in Vancouver. Food quality was great, everything looked fresh and well prepared and tasted good. Everything went well until the last 30mins of the 2hours. This well mannered waitress told us that we still have 30mins left, so if we wanted anything else it'll be out last order. So we took her advise and submitted the order and waited for the food to arrive. The food came approximately 20mins later and we were aware of our time limit, so we quickly try to finish everything we ordered and not get charge for wasting.At this time a female manager approached our table and literally yelled at us saying how we are over our time limit and wasting the food. The whole section of the restaurant was glaring at us which made us feel very uncomfortable, we asked her how much we will need to pay for the remains(even though it's not our fault for the food to arrive so late) she disrespectfully turned around and asked a male manager to speak to us about the rules and about how if we don't leave, we will need to pay another 20$ or so for each person. So we quickly paid and left (we did not pay tips AT ALL). I don't know how this restaurant survives with this kind of services, even MCD has better manner people than them... will NEVER revisit.

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Awful
By Jelly-Welly of Vancouver (3 Reviews)
Submitted Thursday, May 13, 2010 - 11:55pm [Dine in]

This Place is horrible. The service is so awful that, although the food is good, it is no worth trying.

Service: Terrible

Their staffs are fairly rude, particularly one female waitress. After the first hour, we were being discourage, by that one waitress, from ordering anymore food and were constantly reminded that we had to leave in an hour. That waitress also rushed us to leave the table and pay our bill. The staffs are also quite dishonest because the seafood we ordered did not arrive until the second hour. And, the seafood only arrived because I asked for its whereabouts. If not, we would not have gotten any seafood. They take very seriously their two hour time limit and consequently, they rush their customers and make dining experience very unpleasant, to say the least.

Food: Tasty

This is probably the only redeeming quality of this place. Their ingredients are mostly fresh, save the shrimps, and pretty tasty too. I am especially impressed with the size and taste of their oysters. I do not have anything to complain about the food.

Value: Expensive

For a meal that cost almost $30 without being full, it’s a little too expensive for my taste.

Ambiance: Modern

The ambiance is nice and modern. The place is well lit and quite spacious. I guess this is the other redeeming quality of this place.

Overall: Avoid

Obviously, I would not recommend this place to anyone even if you happen to be someone who can order your food selection, wait for your selection, cook your food, and finish your food all in less than 2 hours.

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BAD SERVICE
By aig of Vancouver (3 Reviews)
Submitted Wednesday, November 11, 2009 - 5:46pm [Dine in]

Top Gun Hot Pot has solid food for their AYCE menu. However their service is poor. It took a while for our food and drinks to get to our table, and for the people to take our order slips.

to top it off...

The waitress ended up asking a larger tip, and ended up standing right in front of our table to calculate how much tip we gave her....

You should tip base on the service! Their service is very poor, they actually don't deserve a tip.

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Overall very solid Chinese restaurant
By atomicfrog of Burnaby (5 Reviews)
Submitted Tuesday, June 23, 2009 - 3:22pm [Dine in]

I tried both their dim sum for lunch and the all you can eat hot pot for dinner many many times. The pricing is very good since I got the topgun gold card so I always have 20% off. The food esp all you can eat hotpot is very solid. It only cost 20 bucks per person. Food is both fresh and tasty. I always ended up eating so much that I don't even need to eat a lot the next day. It is just one of my favourite Chinese restaurant in the Metrotown area.

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Worst dining experience EVER!
By Sniper12 of Vancouver (1 Review)
Submitted Tuesday, June 2, 2009 - 7:14pm [Dine in]

Dining at Top Gun was the absolute worst dining experience I have ever had. I went with 2 other guests and we received poor service. On a scale of 1-10, I would probably give it a 3. The most upsetting part of the evening occured towards the the end of the night. The server handed us our bill and we paid the balance by Credit Card and the tip as a cash amount which was slightly short of 10%. The server came back to us 30 seconds later telling us we had to tip a minimum of 10%. I was absolutely disgusted by this. I explained to him that the definition of a tip was demonstrating excellent service. The server continued to stand there like an idiot. He started going off tangent talking about all this irrelevant S*** like how the tips were pooled and were given to everyone including the kitchen. I was about to take back the 9% tip I left, giving them nothing when one of my guests (who did not want to cause a scene) put down an extra $2.00. When I called the manager to complain the next day, he began asking me how much I left as if it were my fault for leaving what I did. When I started telling him what happened, he said "I'm really busy, Good Bye". In all my years of restaurant dining, I have never EVER had a server come back to the table to ask for more money as a gratuity. This place absolute disgusts me and I assure you, if you are ready to tip based on service, and you go when the restaurant is at full capacity, you will receive poor service. And if you wish to leave less than 10%, be prepared to get into an argument with the server.

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bad bad bad serivce and too pricey
By kuma of Coquitlam (26 Reviews)
Submitted Monday, February 9, 2009 - 1:47pm [Dine in]

been here only once, don't want to judge it base on my one time experience. But here's what I think about this place from my experience.

We had a group of more than 10 people. The service was not nice, they seemed like they didn't like us cuz we were such a big group and bunch of young 20s. I'd say the servers didn't know HOW to put a smile on their faces when their jobs is SERVE. (HEY I'm a waitress myself and I like interacting with customers)

The food was just alright. It's Hotpot! It's just the usual stuff for hotpot other than more seafood than other ALL YOU CAN EAT hotpot places. But we won't go back. None of us wants to go back again. Not for any of the service, food, and price.

Won't recommend!

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Big Disappointment
By Analyzethis of coquitlam (1 Review)
Submitted Wednesday, January 21, 2009 - 10:06pm [Dine in]

My family and I thought we'd try out the restuarant as we have been craving dimsum. Well it definately did not satify any of our palates and left us with a bad taste in our mouths. This is a first review for me as I don't normally have dining expriences annoy me for the my day.
We arrived on a Friday during lunch hour, the place was not very busy therefore usually translate into better service but we had a waiter that was in a rush to take our order and we asked him to bring the desserts at the end which ended up on our table first. The dimsum menu was very limited. The dishes were tiny for the price and the flavor was overall very average. The decor needed updating. I definately will not come here again.

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all you can eat hotpot - good stuff
By meeks of North Vancouver (8 Reviews)
Submitted Sunday, September 28, 2008 - 9:14pm [Dine in]

we read the reviews here so decided to check it out. We made a reservation for 530, but apparently that's when they open so it wasn't necessary yet.
Ordered the split broth (1 side spicy, 1 side satay broth) - the food was great. I lived in Central China for 3 years (Wuhan) where the food is usually spicy (ma la), with lots of Siquan influence. Although this is a Cantonese restaurant (I hear they do dim sum) we thought the hot pot was what were were used to in China; the dipping sauce and food were all top notch. 2 hours blew past quickly and when we left at 730 there were a lot of people taking up all the waiting area bench seats - get there early or make a reservation.

Can't wait to go back with our friends!

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I only go for hot pot
By sharonsharon of New Westminster (4 Reviews)
Submitted Thursday, January 17, 2008 - 3:52am [Dine in]

It is one of my favourate place for hot pot in Vancouver, yes, it is a little bit more expensive than most of the all you can eat hot pot place, but hey, don't forget that your are also paying for the services and the quality of food. The servers are friendly and attentive although I kinda feel they want to push you to buy some very expensive things. I'm always expecting an average of $35 per head of eating there unless I buy some expensive seasonal seafood which i never did.

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good food bad service
By richmondman of richmond, bc (13 Reviews)
Submitted Saturday, January 24, 2009 - 3:07pm [Dine in]

it was overpriced, so i dont come here. now it is ALL U CAN EAT for 19/person. so its more reasonable. i went there last nite. it was so pack. i think its coz of chinese newyear. food quality stay the same. so it means GOOD as a AYCE restaurant. there was no service at all. i understand it was busy so i didnt complaint.

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wrong position
By yellowtail of Vancouver (UBC) (1 Review)
Submitted Wednesday, April 14, 2010 - 8:01pm [Dine in]

As e group os us 12 were @ TGHP last night, I remember we arrived around 830 and be seated 5 min. later. we got speedy service by a profesional,cheerful server,as we go along,soup base and sauces was definetly a plus,one thing was dissapointing us is came along the assistant manager, she consistantly rush us the last order and keep telling if we unable to finish by 11 will dbl charge with leftover food. we knoe the place close @ 11 but she doesnt have to hassel us around 10!!overall, eventhough food were good but we all think with her attitude, we will call and check before we dine there again. As message for the owner, we think the other server should be promoted with her serving skills.

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Not a Bad Place For Hungry Hot Pot People
By SirEatALot of New Westminster/Vancouver/Richmond (4 Reviews)
Submitted Monday, March 16, 2009 - 2:36pm [Dine in]

My fiancee and I are among many people who eat out a lot. We usually eat Chubby Lamb Hot Pot in Richmond but thought to try Top Gun a few weeks ago -- quite solid food and service during weekdays. It was unusual, however pleasantly surprising to have a cart full of different sauces to choose from; I would recommend getting an extra scoop of satay sauce to balance the flavours.

The menu is well rounded, although the balls are not quite as fresh as my benchmark, Chubby Lamb. The sliced beef is lean and tender. It happens to be my main reason for eating there, along with the wonton and dumplings. Satay soup is always my preference, but again, not as up to par to Chubby Lamb, but not bad.

For the proximity to my house and decency of the quality of food, I would actually rate this a 3.5-4 out of 5 stars. Service I'm sure is better on weekdays than on weekends, as usual for most places. Give it a try and see what you think.

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dim something else
By bcbud of New Westminster (9 Reviews)
Submitted Tuesday, January 2, 2007 - 9:30pm [Dine in]

Many times I've tried to go to Top Gun only to find a huge lineup, so I'd have to go across the street to Big Lai. Luckily this past weekend, some friends and I were able to get a table relatively quickly, and I've got to say it was well worth the wait.

Food: The food was much better than any other Dim Sum I've had around town (most weekends can be found bouncing between Floata in Chinatown, Pink Pearl on Hastings, or Big Lai in Burnaby). The menu didn't offer a huge selection, but everything we ordered blew our tastebuds away, and was light and not greasy (as I find a lot of dim sum to be). Even the tea they served was delicious. There were people around us who were obviously better versed with the menu and ordering enjoying amazing hot pots with noodles and crab and seasonings that smelled absolutely delicious.

Service: The service we received was very prompt and attentive, helped us with suggestions and took 10% off our bill [still not sure why, but it'll keep me coming back!]. I would definately recommend making reservations if you're going on a weekend.

Price: A little more expensive than other dim sum (and especially in the chinese cafeteria chaos of Big Lai across the street), but it's well worth a try for the quality and taste.

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