We came here tonite for AYCE hotpot! it is AYCE so we were super excited. We got a table right away even though we did not make a reservation.
Let's start by the greeting..
We were greeted by a lady in suit. Must be the manager. She wasn't friendly but polite enough. Then our servers came and 2 of them serving our table instead of one. As for our servers, we can not applaud them enough for their outstanding customers service. They work hard and always smiling. They all wear name tags and I felt terrible for not remembering their names. Which put me in a curious thinking mode. Hummmm should the managers lighten up just like their hard working staff? To the managers YOU SHOULD!
Food... Everything is fresh and abundant! There are so many choices to choose from. They even served you AYCE cooked food! and their sticky rice is very good!
However, just a tiny thing that bothers me a bit is that you have to pay for hot sauce, cilantro and onions. They are $.50 cents per item. This part I'm scratching my head....
But overall we had a great hot pot time and the service was excellent! Thank you our 2 ladies servers!
So really what the fuss is all about?!
I am not a hotpot fan, however the odd excursion out to steep your own meat in flavoured broth does lend itself to a good time with friends and family. A group of us settled in here to catch up.
Although we arrived late, I gathered that you would pick the soup base of your choice, while ticking off an order sheet with goodies like sliced lamb, fish, noodles and various vegetables. One of the highlights include the wide array of sauce options to dunk your hotpot items in. Plates of sliced beef, sliced lamb, fish, chicken, various types of meatballs all look to be of serviceable quality as did the non meat items: tofu puffs, udon noodles, leafy greens, the works.
Service unfortunately takes a big hit here. We had several wrong orders, missed orders and had quite a few issues trying to flag down a staff member, and it got worse as our dining lapsed. They are quite quick to top off the stock pot but the rest was less than ordinary.
Ambiance is spry, lively and frantic while the space is large and comfortable with the booth seating. Great for larger groups.
I find hotpot a smidge gimmicky as it is difficult to eat much when you have to cook your own food. If one values the price to food quantity ratio you'd best be speedy. Still, Top Gun provides a nice alternative over all-you-can-eat sushi.
This seems to be the theme at this restaurant. They had the deluxe menu but when we asked about the difference, they admitted they didn't have the live shrimp on the deluxe. Settled for the regular and didn't notice much difference in selection. Meats were pretty good as well as the dumplings. All items came pretty quickly with a few items not showing. This was corrected on the 2nd order. Sauces were good but getting someone to refill was very difficult and it seemed like we were imposing on them. Overall service was bad. Ambiance is good for AYCE.
Came here for late night hot pot with a bunch of my friends once. We had about 15 people or so, and I definitely do not recommend it.
Though the sauces and soup bases are definitely a plus, the orders came very slowly. The food wasn't bad and there were choices even for a vegetarian. The meat seemed to look pretty fresh.
The service here is bad. All the workers there are grouchy, unwelcoming, and you need to find your waiter/waitress and call them over to order more things. The waitress we had kept giving us bad looks. They also constantly rushed us to pay.
It was pretty overpriced at about 27 dollars per person, especially with service like that. Will not come back.
I have to agree with the previous post about this being an elegant choice for chinese. I came here yesterday with family for dimsum-ish lunch.
I love how each person gets their own choice of tea. It's a great idea since most times, choosing tea that everyone will enjoy is a tough task.
I really love the heating pad that keeps the liquids hot. Cool to touch - but still keeps water boiling and congee hot.
There were a lot of new touches I haven't seen before. First evey table get a water kettle (to refill your cup of personal tea) and also a rinsing bowl to rinse away your cups/dishes. Nice clean touch.
Congee was awesome - good flavor and nice thick broth. It even came with a little bowl of 'extras' (peanuts, preserved veggies, and green onions). Other dim sum dishes were also very tasty. Had my first try at beef and chinese watercress rice roll - delicious! Their brown sugar cake was also very tasty.
Portions were on the small side and prices a bit on the high - but worth the occasional dine-in for an elegant dim sum experience.
When this place first opened it was hip and happening. Over the past few years, it's slowly gone downhill. From the massive dim sum waits to the quality of food. Such a shame. In it's heyday, the individual make it yourself tea and delicious dim sum always made you come back for more every weekend. Even the overpricey hot pot was something to rave about. Now I can just find better hot pot places in Richmond! The dim sum is solid but not good enough that I would forgo the cheapy hole in the walls in Chinatown or Richmond. Too bad- what a great location! Too bad they weren't able to maintain their quality of service or food. =(
stopped in on a tuesday. First impression.big and clean. Now,I am not an asian expert,not am I a gourmet,a chef,or a foodie,like half of the arrogant pricks on here.
I am a white guy that likes to eat.
Food was fresh and fast ,and a large selection. Won tons were a prepackaged type. As a white guy,there were odd coices on the menu,like ox omnasium,for instance. But,the vegetables are fresh,the meat looked great,and soup base was tasty.
Staff seemed alright to me,and I am usually the first to complain about ethnic places.
Price was right,service was too. Only complaint would be they should have bottomless pop.
Would go back again.
I've been there twice. What a fool I was to not learn my lesson the first time. The second (and last) time I went there was absolutely disappointing. The food came out very slow in reduced portions. The manager (not the waiter, he was actually very friendly) told the waiter to kick us out. While doing that, we were shoving food into our mouths as we were leaving the place and the manager giving us the 'death' glare. The worst part was that we did not even reach our time limit yet (30 minutes left). The verdict: this place should be shut down due to lack of customer service and dissatisfaction.
This place isn't the best but it isn't terrible either. There's nothing special about it but all the food is just up to par. I recommend trying there dumplings (although there dumplings were slightly lacking in filling) Chicken feet were delicious. The sauces were just up to par. And anything with shrimp filling was generally good. I wouldn't hurry to return but if i were passing by and didn't feel like trying somewhere new id return. They had delicious dandelion tea and it was a pleasant spot for friends to just hand out and then do some shopping after wards since its beside metro town.
We made reservations here, we were running exactly 5 minutes late due to the congested parking entrance with the snow coming down, the restaurant had called and claimed they would give our table away, and when we walked in the restaurant it was pretty much empty!! Food is ok but the female servers here have bad attitudes! We started off with the sauce mix which included soy sauce, garlic bits and satay sauce tasted awful! We ordered the spicy thai hot and sour soup base, but it needs more flavor. The seafood selections were fresh, I had the fish slices and oysters, meat selections which included beef, chicken and pork were all very nicely sliced and fresh, but we found a piece of hair in the plate of chicken and told the server, she did not sincerely apologize but only tried offering a new plate. We wanted more ice for the pop and asked for a full glass of ice when the server returned she slammed that glass on our table. I occasionally crave hot pot and since I haven't had it for a while, we decided to do it up, overall the meal was very unsatisfying and the service made it worst.
My wife and I had a nice dinner here. The selection was great and the service fast and courteous. I like not having a burner that needs lighting(ceramic top i guess) and the sauce you get to create was so tasty!
Side note: I wish Top Gun would bring back their AYCE dim sum. I guess it wasn't making money at their broadway location.
After fairly recently trying Imperial and Victoria Chinese downtown and reading the good reviews here, I was a little underwhelmed by Top Gun Hot Pot. Dim sum prices were a little higher and the quality not quite as good as the downtown places. That said we did enjoy our meal and highlights were the shrimp dumplings and very light textured steamed pork buns. Interesting to walk around Crystal Mall afterwards.
Let me start off by saying if you want to eat in full 2 hours and not being bothered by the staffs, i DO NOT recommend this restaurant. Here is my experience, this is not my first time visiting this restaurant so i am aware of the bad services that their famous for. Reason i went to this restaurant again was my aunt who came from Hong Kong and was tired from shopping in Crystal mall, so we decided to eat at this restaurant since she wanted to try AYCE in Vancouver. Food quality was great, everything looked fresh and well prepared and tasted good. Everything went well until the last 30mins of the 2hours. This well mannered waitress told us that we still have 30mins left, so if we wanted anything else it'll be out last order. So we took her advise and submitted the order and waited for the food to arrive. The food came approximately 20mins later and we were aware of our time limit, so we quickly try to finish everything we ordered and not get charge for wasting.At this time a female manager approached our table and literally yelled at us saying how we are over our time limit and wasting the food. The whole section of the restaurant was glaring at us which made us feel very uncomfortable, we asked her how much we will need to pay for the remains(even though it's not our fault for the food to arrive so late) she disrespectfully turned around and asked a male manager to speak to us about the rules and about how if we don't leave, we will need to pay another 20$ or so for each person. So we quickly paid and left (we did not pay tips AT ALL). I don't know how this restaurant survives with this kind of services, even MCD has better manner people than them... will NEVER revisit.
I took my friend from out of town to try this restaurant because she felt like hot pot. The food and selection were really good, but the service was just horrendous. I am Chinese myself and I know Chinese owned/operated restaurants do not have the best service, but this is just ridiculous. We were ignored, they pretended not to see us when we were trying to get their attention and when they finally saw us, they looked like we were really annoying them by asking for ice to go with our pop.
I've eaten here in the past and decided to give them one more change. I won't be going back.
This Place is horrible. The service is so awful that, although the food is good, it is no worth trying.
Their staffs are fairly rude, particularly one female waitress. After the first hour, we were being discourage, by that one waitress, from ordering anymore food and were constantly reminded that we had to leave in an hour. That waitress also rushed us to leave the table and pay our bill. The staffs are also quite dishonest because the seafood we ordered did not arrive until the second hour. And, the seafood only arrived because I asked for its whereabouts. If not, we would not have gotten any seafood. They take very seriously their two hour time limit and consequently, they rush their customers and make dining experience very unpleasant, to say the least.
This is probably the only redeeming quality of this place. Their ingredients are mostly fresh, save the shrimps, and pretty tasty too. I am especially impressed with the size and taste of their oysters. I do not have anything to complain about the food.
For a meal that cost almost $30 without being full, it’s a little too expensive for my taste.
The ambiance is nice and modern. The place is well lit and quite spacious. I guess this is the other redeeming quality of this place.
Obviously, I would not recommend this place to anyone even if you happen to be someone who can order your food selection, wait for your selection, cook your food, and finish your food all in less than 2 hours.
i thought i'd give this place a try cause they've always got such a big line up. highlights were the char siu buns, spicy/salty squid, and shrimp dumplings. found it interesting that they ask each person what kind of tea leaves they wanted. bf says their hot sauce is average. overall, my experience was good but i felt that the food is only on par with other inexpensive dim sum places but you have to pay a premium for it.
Went there last week with a friend. Overall experience was OK. Food selection was good and service was decent, unlike some of the other reviewers had experienced. the only thing i disliked was that we had made our reservation for 6 o'clock and the restaurant called us at about 5:50pm to see if we were on our way, which was kind of odd to me.
We went for dim sum on a Wednesday morning, and were seated quickly, however, the waiter failed to explain how the tea was served (Everyone orders their own tea, with a shared pot of hot water placed in the middle of the table), in fact the waiter failed to communicate much with us. Food was good, it all came pretty quickly to the table.I don't think they use as much MSG as your average dim sum place. Overall the service was abrupt, and people working there looked gloomy. It's hard to enjoy a meal with sad, unimpressed looking servers moping around. The bill was a bit on the expensive side for the few dishes we ordered, but after the TOP GUN discount of 30% off (we finished our meal before 11:00, and one of us had a discount card), the bill was on par with what other dim sum restaurants charge. I probably wouldn't go here again, as I don't live in Burnaby, would recommend other Vancouverites to try Prince or Green Village in Vancouver.
been here only once, don't want to judge it base on my one time experience. But here's what I think about this place from my experience.
We had a group of more than 10 people. The service was not nice, they seemed like they didn't like us cuz we were such a big group and bunch of young 20s. I'd say the servers didn't know HOW to put a smile on their faces when their jobs is SERVE. (HEY I'm a waitress myself and I like interacting with customers)
The food was just alright. It's Hotpot! It's just the usual stuff for hotpot other than more seafood than other ALL YOU CAN EAT hotpot places. But we won't go back. None of us wants to go back again. Not for any of the service, food, and price.
Unfortunately the Top Gun at Crystal Mall changed chefs or something about a year ago or so and the Har Gow and everything else has not been the same. What a shame. I suppose shrinking profit margins for restaurant owners means they cut back on the quality of their food.
Sucks. Yeah, go for dim sum at Kirin in Richmond or something is what I would suggest (NOT Sun Sui Wah... they all suck now too).