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2.5
  • Food3
  • Service2.5
  • Value2.5
  • Ambiance2.5
  • Reviews39

Top Gun Hot Pot

4500 Kingsway, #2228
Burnaby, BC V5H2A9
Tel: (604) 419-0788

Reviews

Displaying 1 - 20 of 39 Reviews FoundSort: Useful | Helpful | Reviews | Date
Are you a hotpot fan?
By Bonka of Vancouver (464 Reviews)
Submitted Friday, November 25, 2011 - 3:17am [Dine in]

I am not a hotpot fan, however the odd excursion out to steep your own meat in flavoured broth does lend itself to a good time with friends and family. A group of us settled in here to catch up.

Although we arrived late, I gathered that you would pick the soup base of your choice, while ticking off an order sheet with goodies like sliced lamb, fish, noodles and various vegetables. One of the highlights include the wide array of sauce options to dunk your hotpot items in. Plates of sliced beef, sliced lamb, fish, chicken, various types of meatballs all look to be of serviceable quality as did the non meat items: tofu puffs, udon noodles, leafy greens, the works.

Service unfortunately takes a big hit here. We had several wrong orders, missed orders and had quite a few issues trying to flag down a staff member, and it got worse as our dining lapsed. They are quite quick to top off the stock pot but the rest was less than ordinary.

Ambiance is spry, lively and frantic while the space is large and comfortable with the booth seating. Great for larger groups.

I find hotpot a smidge gimmicky as it is difficult to eat much when you have to cook your own food. If one values the price to food quantity ratio you'd best be speedy. Still, Top Gun provides a nice alternative over all-you-can-eat sushi.

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Good food, bad service
By cocoeater of vancouver (323 Reviews)
Submitted Friday, April 9, 2010 - 8:43am [Dine in]

This seems to be the theme at this restaurant. They had the deluxe menu but when we asked about the difference, they admitted they didn't have the live shrimp on the deluxe. Settled for the regular and didn't notice much difference in selection. Meats were pretty good as well as the dumplings. All items came pretty quickly with a few items not showing. This was corrected on the 2nd order. Sauces were good but getting someone to refill was very difficult and it seemed like we were imposing on them. Overall service was bad. Ambiance is good for AYCE.

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Grouchy workers.
By teddyandturtle of Vancouver - Kingsway (84 Reviews)
Submitted Saturday, January 16, 2010 - 4:05am [Dine in]

Came here for late night hot pot with a bunch of my friends once. We had about 15 people or so, and I definitely do not recommend it.

Though the sauces and soup bases are definitely a plus, the orders came very slowly. The food wasn't bad and there were choices even for a vegetarian. The meat seemed to look pretty fresh.

The service here is bad. All the workers there are grouchy, unwelcoming, and you need to find your waiter/waitress and call them over to order more things. The waitress we had kept giving us bad looks. They also constantly rushed us to pay.

It was pretty overpriced at about 27 dollars per person, especially with service like that. Will not come back.

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Something new
By epicurious of Burnaby, BC (507 Reviews)
Submitted Wednesday, July 18, 2007 - 12:30am [Dine in]

I have to agree with the previous post about this being an elegant choice for chinese. I came here yesterday with family for dimsum-ish lunch.
I love how each person gets their own choice of tea. It's a great idea since most times, choosing tea that everyone will enjoy is a tough task.
I really love the heating pad that keeps the liquids hot. Cool to touch - but still keeps water boiling and congee hot.
There were a lot of new touches I haven't seen before. First evey table get a water kettle (to refill your cup of personal tea) and also a rinsing bowl to rinse away your cups/dishes. Nice clean touch.
Congee was awesome - good flavor and nice thick broth. It even came with a little bowl of 'extras' (peanuts, preserved veggies, and green onions). Other dim sum dishes were also very tasty. Had my first try at beef and chinese watercress rice roll - delicious! Their brown sugar cake was also very tasty.
Portions were on the small side and prices a bit on the high - but worth the occasional dine-in for an elegant dim sum experience.

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Top Gun needs a shootout
By kewpiebaby of Vancouver (200 Reviews)
Submitted Tuesday, April 22, 2008 - 11:25am [Dine in]

When this place first opened it was hip and happening. Over the past few years, it's slowly gone downhill. From the massive dim sum waits to the quality of food. Such a shame. In it's heyday, the individual make it yourself tea and delicious dim sum always made you come back for more every weekend. Even the overpricey hot pot was something to rave about. Now I can just find better hot pot places in Richmond! The dim sum is solid but not good enough that I would forgo the cheapy hole in the walls in Chinatown or Richmond. Too bad- what a great location! Too bad they weren't able to maintain their quality of service or food. =(

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First time hot potter.
By stripperdj of east vancouver (55 Reviews)
Submitted Friday, February 11, 2011 - 12:08am [Dine in]

stopped in on a tuesday. First impression.big and clean. Now,I am not an asian expert,not am I a gourmet,a chef,or a foodie,like half of the arrogant pricks on here.
I am a white guy that likes to eat.
Food was fresh and fast ,and a large selection. Won tons were a prepackaged type. As a white guy,there were odd coices on the menu,like ox omnasium,for instance. But,the vegetables are fresh,the meat looked great,and soup base was tasty.
Staff seemed alright to me,and I am usually the first to complain about ethnic places.
Price was right,service was too. Only complaint would be they should have bottomless pop.
Would go back again.

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Worst Dining Experience Ever
By A Fatty of North Burnaby, BC (75 Reviews)
Submitted Monday, April 26, 2010 - 1:49am [Dine in]

I've been there twice. What a fool I was to not learn my lesson the first time. The second (and last) time I went there was absolutely disappointing. The food came out very slow in reduced portions. The manager (not the waiter, he was actually very friendly) told the waiter to kick us out. While doing that, we were shoving food into our mouths as we were leaving the place and the manager giving us the 'death' glare. The worst part was that we did not even reach our time limit yet (30 minutes left). The verdict: this place should be shut down due to lack of customer service and dissatisfaction.

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Just below solid and above decent
By diningdandy of downtown vancouver (56 Reviews)
Submitted Saturday, November 21, 2009 - 11:17pm [Dine in]

This place isn't the best but it isn't terrible either. There's nothing special about it but all the food is just up to par. I recommend trying there dumplings (although there dumplings were slightly lacking in filling) Chicken feet were delicious. The sauces were just up to par. And anything with shrimp filling was generally good. I wouldn't hurry to return but if i were passing by and didn't feel like trying somewhere new id return. They had delicious dandelion tea and it was a pleasant spot for friends to just hand out and then do some shopping after wards since its beside metro town.

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Bad service!
By JooJoo of East Vancouver (82 Reviews)
Submitted Sunday, January 11, 2009 - 12:59am [Dine in]

We made reservations here, we were running exactly 5 minutes late due to the congested parking entrance with the snow coming down, the restaurant had called and claimed they would give our table away, and when we walked in the restaurant it was pretty much empty!! Food is ok but the female servers here have bad attitudes! We started off with the sauce mix which included soy sauce, garlic bits and satay sauce tasted awful! We ordered the spicy thai hot and sour soup base, but it needs more flavor. The seafood selections were fresh, I had the fish slices and oysters, meat selections which included beef, chicken and pork were all very nicely sliced and fresh, but we found a piece of hair in the plate of chicken and told the server, she did not sincerely apologize but only tried offering a new plate. We wanted more ice for the pop and asked for a full glass of ice when the server returned she slammed that glass on our table. I occasionally crave hot pot and since I haven't had it for a while, we decided to do it up, overall the meal was very unsatisfying and the service made it worst.

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pretty good food
By 8there of Vancouver (66 Reviews)
Submitted Tuesday, December 23, 2008 - 9:42am [Dine in]

My wife and I had a nice dinner here. The selection was great and the service fast and courteous. I like not having a burner that needs lighting(ceramic top i guess) and the sauce you get to create was so tasty!

Side note: I wish Top Gun would bring back their AYCE dim sum. I guess it wasn't making money at their broadway location.

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I'd give it a 3.5
By Dagwood of Pemberton.BC (42 Reviews)
Submitted Friday, February 9, 2007 - 6:17pm [Dine in]

After fairly recently trying Imperial and Victoria Chinese downtown and reading the good reviews here, I was a little underwhelmed by Top Gun Hot Pot. Dim sum prices were a little higher and the quality not quite as good as the downtown places. That said we did enjoy our meal and highlights were the shrimp dumplings and very light textured steamed pork buns. Interesting to walk around Crystal Mall afterwards.

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Dim Sum is Not Good Anymore
By irongoddesstea of Vancouver, Canada (29 Reviews)
Submitted Sunday, April 13, 2008 - 4:57pm [Dine in]

Unfortunately the Top Gun at Crystal Mall changed chefs or something about a year ago or so and the Har Gow and everything else has not been the same. What a shame. I suppose shrinking profit margins for restaurant owners means they cut back on the quality of their food.

Sucks. Yeah, go for dim sum at Kirin in Richmond or something is what I would suggest (NOT Sun Sui Wah... they all suck now too).

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What is all the fuss about?
By JaneV of Vancouver (4 Reviews)
Submitted Friday, October 25, 2013 - 9:32pm [Dine in]

We came here tonite for AYCE hotpot! it is AYCE so we were super excited. We got a table right away even though we did not make a reservation.

Let's start by the greeting..

We were greeted by a lady in suit. Must be the manager. She wasn't friendly but polite enough. Then our servers came and 2 of them serving our table instead of one. As for our servers, we can not applaud them enough for their outstanding customers service. They work hard and always smiling. They all wear name tags and I felt terrible for not remembering their names. Which put me in a curious thinking mode. Hummmm should the managers lighten up just like their hard working staff? To the managers YOU SHOULD!

Food... Everything is fresh and abundant! There are so many choices to choose from. They even served you AYCE cooked food! and their sticky rice is very good!

However, just a tiny thing that bothers me a bit is that you have to pay for hot sauce, cilantro and onions. They are $.50 cents per item. This part I'm scratching my head....

But overall we had a great hot pot time and the service was excellent! Thank you our 2 ladies servers!

So really what the fuss is all about?!

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Good food, but hate the service!
By koko269 of Vancouver (7 Reviews)
Submitted Monday, September 20, 2010 - 4:43pm [Dine in]

I took my friend from out of town to try this restaurant because she felt like hot pot. The food and selection were really good, but the service was just horrendous. I am Chinese myself and I know Chinese owned/operated restaurants do not have the best service, but this is just ridiculous. We were ignored, they pretended not to see us when we were trying to get their attention and when they finally saw us, they looked like we were really annoying them by asking for ice to go with our pop.

I've eaten here in the past and decided to give them one more change. I won't be going back.

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Service sucked
By GoodCompany of vancouver (1 Review)
Submitted Saturday, August 15, 2009 - 5:44pm [Dine in]

I went with a group of 5 other friends to Top Gun hot pot about a month ago and the service was so bad i had to do a review on here. The food & sauce they offered was great i wouldn't mind paying 25 dollars if the service was as good as the food they served. While eating my table waved down the waiter like 10 times and asked for water, in the end we had to go up and grab it ourselves. The communication was so poor between the waiter and the my table that my table thought the order was by slices. My table ordered 300 of slices of beef and they only brought one plate. I did this three times and they never said anything. When it was last call i did the same order and still only one plate. When i complained that were waiting for food the waiter said you got your food. I said i ordered 300 slices of beef and he said "the orders go by plates when you put 300 orders of a plate we didn't know what you wanted so we gave you a plate". In my head i'm thinking oh my god are you a retard. He didnt say anything to us until our all you can eat time was up & since me and my friends were fed up with the service we gave a 5% tip. Our waiter even returned and said the minimum tip was 10%. I said "here's a tip give better service". My group left.

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NEW AYCE - I like it
By marspball of Coquitlam (38 Reviews)
Submitted Tuesday, September 16, 2008 - 12:28pm [Dine in]

I used to avoid this place because of their overpriced food. But after they switch to AYCE, this place has been great. Price is $19 per person but you still have to pay the $9 soup base on top of that. Best to go there in a group of 4 or more. That way, you're not paying too much per person for the soup base.

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Very Good Hot Pot
By bluesnowcone of Vancouver (2 Reviews)
Submitted Saturday, March 29, 2008 - 8:13pm [Dine in]

I went to this restaurant for dinner last night and really enjoyed the experience and the food. While I am used to AYCE hot pots, I was a little weary of ordering too many dishes for fear of what the bill will be at the end of the night.

We ordered two soup bases (1/2 / 1/2) a light melon soup base and a satay base. Both were very tasty. For dishes, we ordered, oysters, fish and squid balls, sliced fish, tofu (shaped like hearts), fresh chinese mushrooms, siu choy and beef shank. The presentation and freshness of the dishes is impeccable.

The service is good. The waitresses come by often to top up our soup and refill our water and tea glasses. They did forget our fish dish, but when we asked about it, they were quick to deliver it to us. They also served a cold chrysanthamum tea drink which was very good along with the traditional plum juice (which I've never really acquired a taste for).

The ambience is nice. They have nice booths that seat 6 people that can be extended bigger for larger parties or you can sit at a round table. The vents work well in this restaurant as normally we find ourselves sweating while enjoying our meal.

We really enjoyed our meal and while the bill was a little on the pricey side, it was nice to try someplace new. The bill for two, (they gave us a 10% discount) came to about $85 with tip. We normally spend about $50with tip at the AYCE ones but we felt the food quality was worth it. We'll be back again when we feel like treating ourselves again.

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The worst hot pot ever!!!
By natykim of South Burnaby, Vancouver (1 Review)
Submitted Tuesday, January 1, 2008 - 10:40pm [Dine in]

I went to this Top Gun Hot Pot restaurant in Crystal Mall in Kingsway. When I went into the restaurant, my friend and I were VERY hungry. So, no matter what we ate, we should have felt pretty good.

But... the fact is, it was very bad. The food was bad, overpriced, and the service was awful too! It took them forever to refill the water for the tea, for more napkin (I called them like 3 times and finally, I walked to the desk to get it myself!)

They won't take my credit card (mastercard), so I used the bank card. Because their system can't take the tip I wrote at the bottom of the receipt, I had to pay separately...It was so inconvenient!

This is the first time I'm writing a review for anything, but I was so upset after I ate at this restaurant, I'm taking the time to do this.

I talked to a friend who is Chinese; he agreed with me that the food there wasn't good. I guess Chinese people also feel the food at this place sucks!

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Good enough, though I prefer Kirin, Sun Sui Wah and Victoria
By Azusa of Burnaby (38 Reviews)
Submitted Sunday, April 22, 2007 - 8:12pm [Dine in]

A group of friends decided to catch up and what better place than Dim Sum. I have heard that the place can get quite busy so a friend agreed to call ahead to make reservations. He arrived first and I arrived not long after. The odd thing is that he himself was waiting to sit down and we had to wait for a while before sitting down. So... If we had to wait anyway, what is the point of taking reservations?

Anyway, the rest of the group arrived shortly and we started to dig the menu. It didn't take long to have everything set up, from the tea we wanted to everybody having their chopsticks and so.

As for the food, we ordered the usual Dim Sum suspects (shrimp dumplings, siu mai, et al) plus congee plus one of the specials (shark fin dumplings?). The food arrived in around 7 or so minutes. The shrimp in the shrimp dumplings weren't that fresh but the siu mai was good enough. The shark fin dumplings (?) weren't as good as I would have though; however, probably I was expecting too much. Tea pots were refilled quickly and the empty dishes were taken away not long after we finished the items.

In the end, we asked for the bill but took a while for them to bring it to us. Did I like it? It is a bit difficult for me to assess it. Since I have read good comments about the place, probably my expectations were high. It didn't meet my expectations but, at least it was able to hold itself. Service could have been better but, then again, Chinese restaurants aren't known for that. I will come back to try again before I take my final decision about this place. But, if I am given the option, I would rather go to Kirin, Sun Sui Wah or Victoria.

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kinda expensive
By ms-sunshine of Vancouver (9 Reviews)
Submitted Tuesday, March 13, 2007 - 2:50am [Dine in]

i thought i'd give this place a try cause they've always got such a big line up. highlights were the char siu buns, spicy/salty squid, and shrimp dumplings. found it interesting that they ask each person what kind of tea leaves they wanted. bf says their hot sauce is average. overall, my experience was good but i felt that the food is only on par with other inexpensive dim sum places but you have to pay a premium for it.

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