Service is totally in shambles. Wrong entrees brought to the table. Very slow to respond to requests like more tea please or can I get the bill please. Waitress semed okay but could not handle our table of 6. Despite the service the food was great. Be sure to ask for the bento menu because they will not bring it out unless you ask for it. Bento for $8.00 what a deal. Also tried the Hawaii and Phoenix which are quite the creations. Another first was the crispy california roll. Awesome. Will I return? You betcha.
I've been to Tomoya a few times now - only one time eat-in, the rest take-out. I have to agree with the previous post that they do seem to be slipping. When it first opened, there were only good things to say, but now the hype has died down and so has their service.
Food is still good and especially cheap. 8pcs of cali roll for less than $3. Their special crispy cali roll is very interesting - like a cali roll tempura. I think their best value has to be the take out bento specials. An entire bento box for only $6!
At the beginning, when I used to go pick up my order, they would very kindly greet the customers and thank them for the business. Last week when I went for pick up, I wasn't greeted, she beckoned me over and said, "Pay here" - no smile, no thank you.
I'm not sure if there was a change in management or ownership - but service is definitely not the same.
However, food is good and prices are even better. I will keep coming back until that changes, but it will most likely be only for take-out.
The last time I went to this restaurant, I waited for at least 45 minutes for my order. I had asked them to check on my order a few times during my wait and was told repeatedly that it was coming. About 40 minutes after I ordered and the rest of my party had finished their meals, the waitress told me my order was screwed up and she had just placed the order then, and assured me that it would arrive in 5 minutes. It took longer than that.
There was no apology and no compensation for the time I spent waiting. I had been to this restaurant many times before this but I have not been back since.
I really enjoy eating sushi at this restaurant.
The sushi is very innovative and I personally enjoy the different sauces that accompany some of the sushi. The sauce is not overdone and does not overwhelm the sushi for me.
Apparently the chef operated a restaurant in New York.
The service is a bit on the hectic and abrupt side.
Overall I enjoy this restaurant. The restaurant fills up quickly.
It is with a little reluctance that I review this place, on one hand I'd like to keep this cozy little 25 seat beautifully ambient room a secret. But on the other hand this place is just too good not to share. This is a JAPANESE restaurant, with all the quality and attention to detail that entails. Go here try anything of the menu, show some kindness to the staff and they will bend over backward for you. Reasonably priced to boot. Lie I said...a gem. Enjoy my fellow reviewers!!!
Sometimes I wonder how restaurants stay afloat - especially when the service and food are atrocious. It was so bad that I tipped below 10%....actually make that 2.5%!! First off, they shouldn't be allowed to be a 'Japanese' restaurant. Maybe they had an off night, who knows, but I've never seen so many people complain. One couple got fed up that they asked for the bill before their food came. The waitress apologized which meant they acknowledged their mistake in being tardy with the food. Our table wasn't far off from doing the same! I realized that they over spent their time with preparing take-out orders. The restaurant wasn't even half full and it seemed everyone had been waiting for their food for a long time.
When our food came, the waitress said 'sorry'. The chicken karage looked inedible. Looked like small leftover pieces of chicken put in the deep fryer. It was placed over chopped lettuce - worst presentation of food I've ever seen.
Next came the salmon sashimi. Can't go wrong with serving sashimi right? Wrong!!....because the cut was all wrong! And I didn't like how they threw the wasabi on the dish.
The next dish was their special called the 'Metro' roll. Again the presentation looked very disgusting. The rice was warm, not properly cooled and I don't think they added sushi vinegar. Also for the first time there were fish scales on the food. Yuck. I'm not even gonna go into detail about the green stuff on top...
As for the service, one take-out customer was complaining that they added too much to his order. The waitress had the nerve to say he was wrong. The guy left disgruntled. Then a few minutes later he came back and this time raised his voice saying they were the ones who made the mistake. We didn't stay to see what happened. We paid our bill with a next-to-nothing tip and left.
Overall rating is POOR. Usually I don't write these sorts of reviews, but this place was an exception. Highly not recommended.
Been here a number of times for lunch and dinner and each time was very good. This time me and my friend walked in, I guess they changed owners as the previous ones were japanese, now the current owners are from mainland china...interesting.
Food: My friend had the chicken teriyaki box, I had the beef teriyaki and both were really delicious. Saw their daily special for 2.99 chicken wings and when given to us it came up to 2 medium sized wings. Too pricy for small but crispy wings, too bad. Overall value was there for the bento boxes.
Service: Service was there and the waitress...looks like the owner was very attentive, teas were topped up and empties were taken away appropriately.
Verdict: Nothing against chinese running a japanese place but should keep it authentic japanese people running it all together. 8.5 out of 10 in my books, will have a return visit.
In the restaurant industry, one of the greatest problems is the lack of consistency. So, whenever you go to a restaurant, you would expect the same (if not better) experience every time. So, as a follow up visit, I arrived asking for a table for one. They looked at me funny (table for one???) but was given a table quickly. I ordered a Metro roll (one of the specials of the day, as "main") with ika karrage and seaweed salad as appetizers.
The seaweed salad arrived quickly (it shouldn't be difficult, as it is just serving it). It was tasty but didn't have a "Wow" factor. I think I had similar seaweed salad from T&T.
The roll arrived after a while. Before I continue, I should add a personal opinion of specials. In my experience, when there is a special, either (a) the restaurant has overstock of the main ingredient, or (b) the head chef wants to showcase it. In this case, it seemed it was the former rather than the later. I didn't really ask for the individual ingredients of the roll (it looked “good” in the menu), but I could tell it had some avocado, cucumber, tempura prawn, either unagi or salmon skin on the top with some roe. It was well plated but it is taste that matters. And they failed: the skin or unagi was chewy. If that was their intent, it didn't work for me.
And, wait, where is the ika (squid) karrage? It is supposedly an appetizer, right? Well, it didn't arrive until I finished the seaweed salad and well after half the rolls. Bad timing. The texture was chewy, as if the squid had been boiled first then batter and fried. Furthermore, the batter was too thick. To make it worst, it was drizzled with a sauce that gave a slightly bitter taste.
When the bill was given to me, it didn't reflect the special price ($1 difference). It was quickly fixed, though the waitress didn’t look happy I pointed out the error.
Overall, it was a big disappointment compared to my first visit. It showed promise but failed to deliver consistently. Won't be back.
My family and I discovered Tomoya when all the other sushi restaurants got closed. So we stopped here and took a look. It was incredible.
Food: We went to Tomoya to celebrate my mom's friend's 25th birthday. I ordered the Assorted Sashimi, my sister ordered the Spider Roll, my mom ordered the Spicy Tuna Cone, and the "birthday girl" ordered the Agedashi Tofu and Beef Teriyaki. The assorted sashimi was great, and the spider roll was not so good. But the spicy tuna cone is great and the agedashi tofu was the best. We shared the beef teriyaki and it was great.
Service: The waitresses are so nice. They gave me an extra sashimi because they though I'm cute.
Ambiance: It was the cleanest restaurant we've ever went to.
Went here on Saturday about 12:45pm to meet a few friends for lunch. My first impressions of the place was that it was small but nicely decorated. My friends were already there and had ordered their lunchs and were eating by the time I arrived. They had ordered the 3 item combo with fried noodles and sushi. Everything looked good and they said it was tasty. Tho one of my friends was missing some sashimi from his combo which he got only after asking the waitress to check on it. I waited an long time for a waiter to come over as they seem to be very slow in their service. I ordered the bento box combo with tempura, sashimi, and cali roll. Food, I agree was tasty and portions were of a decent size. Looking through the menu, they seemed to have lots of very imaginative rolls but I did not try any of them. Next time I when I have more time, I will try a couple of their different rolls. I would recommend this place only if you have time for the slow wait staff.
Have been there about 3 times in the past 3 months for lunch. Their lunch special is a "best buy". The special menu is laid out in 6 columns and you get to choose 3 items but only one per column. My lasst visit, I chose, from the sashimi column, the salmon (4 large slices), the nigiri sushi column, hokkigai (3 pcs) and from the maki column, the spicy chopped scallop roll (4 pcs). A bowl of miso soup is included. All this for under $9
The only knock is the table service; there are times when they just seem to vanish.
nice lil place by Metrotown (there's a parking lot adjacent to the restaurant), my food-enthusiast cousin recommended this place to me...as mentioned above, the Flying Dragon roll is a MUST-try! there's it's basically a dynamite roll, with avocado, and eel on top drizzles with some sort of sauce....presentation is excellent and taste is even better. THe Philadelphia roll is good too (but remember to ask for EASY cream cheese!!!, if not, be prepared to feel sick after...lol)...their other cooked food is very MEDIOCRE, nothing spectacular (e.g chicken teriyaki, grilled chicken skewers...). Oh yeah, try the VOLCANO too (it's a salad with mixed greens, seaweed and ahi tuna and it comes with this really good sauce....i <3 Tomoya
Service is no good cause they're under staffed. They have 2 people working the floor and it's not enough with all the takeout orders they get. They took forever to come take our order and it's was next to impossible to wave someone down when you wanted something cause they're always behind the counter doing something.
Their rolls are decent and they have a lot of unique kinds. The salmon sashimi we ordered was a bit frozen still. I like how they styled the place though. I wouldn't go back myself and I'm not a very fussy guy. Definitely one of the poorer japanese restaurants I've been to and I've been to a lot.
Great place. Great fusion of different foods. Very flavorful. Service was a bit slow. The place isn't very big and gets busy so we waited for 20 minutes and got an awkward little table in the middle of the place. But food was excellent. That was about a year ago, I havne't been back this year yet so not sure if service has improved. One of my favourite Japanese places :)
The problem with this place is it might be hard to get use to at first. It is small and the people working there might not be as courteous as you would like, it depends on who's working too. the ambiance of the place isn't anything to talk about either, but I must admit the food is pretty good.
The rolls are bigger than other usual sushi joints and the prices aren't that bad either. They give you 8 pieces instead of 6. Their salmon teriyaki is realllly good too. They also have some nice combos that are really cheap. Most sushi joints don't combine all the good rolls in one combo, but this place has combos like "favorite combo" or "popular combo" which includes quite a few rolls people tend to like to order together. Their special rolls are pretty tasty too, I have tried almost all of them. There are a couple that the flavours don't match well, but mostly they are worth a try. This place is open 7 days a week and everyday from 11am-10pm so it's pretty convenient.
I would suggest to give it a try, or maybe a couple tries, because that's how many times I took to grow to make this place a regular!
When I first found this place ages ago, I thought it was fabulous and went frequently. I'm not sure what has changed since then, but the entire restaurant has gone downhill. The service is almost non-existent...don't be surprised if you have to ask for your drink three or four times. Although the decor seems comfortable and fashionable at first, you will quickly notice that the plates are chipped, the seats saggy and the glass table-top has a watery substance beneath it. Too bad, Tomoya had potential.
Okay, where to start! Went there on a Thursday evening with my girlfriend, as we had been there before and it was nice. Not this time! Waitress that screwed up our order, and we had to wait a very long time for any food to arrive to our table. Had to ask the waitress twice for some soya sauce!
Not only that, I did not get any ebi sunomono that was suppose to be included with my combo. We asked about it, and only then did a waitress tell me that they ran out! How does a Japanese restuarant run out of ebi sunomono?!? By then, I had eaten my sushi (which was sub par). The sushi rice was also undercooked, so yes, there were hard bits of rice.
Also, my girlfriend order salmon sashimni. You would think that this would come quickly, as it's just 3 pcs of raw salmon. Nope, took forever to come, and they served the same dish to another table that had been seated after us! Unbelievable!
Definately will not be back! Bad service, bad food, overall bad experience! Plenty of other sushi restuarants in the area.
I called Tomoya at 6pm on a Saturday night and they informed me that the food would not be ready to pick up till 50min to 1 hr. It was a long time to wait since I was bringing food to my brother's familys house but I said okay .
I arrived at Tomoya at 7 pm and the only food that was sitting on the counter ready was the 3 orders of the yaki-udon and 1 order of yaki-soba noodles.
The waitress informed me that it would be another 10-15 min before all the sushi was to be ready.I figured that it would be ready in that time so I paid the bills so I wouldn't have to waste time paying for it after all the food is out. Big Mistake!!!
At 7:25pm now, not a single order of the sushi has come out yet so asked the waitress again and she said 5 minutes. She did not even asked or talked to the sushi chefs at this point.
Meanwhile sushi kept on coming out for the dine-in customers. So what was happening to my food???
At this point I was so angry, so I informed her that I wouldn't have order from Tomoya if I knew it would take 1 1/2 to 2 hrs for the take out food. And why would the hot food be ready 1 hr before sushi. The hot food was now cold so I complained to the waitress about this and the owner saidd that she would make me some hotter noodles. I was not happy, I had paid earlier and they would not give me a discount for my inconvenience and their incompetence.
The sushi was finally ready at 7:50 pm so I left with a addition of 3 extra orders of the noodles. I should have been given a discount instead as the noodle dishes had very little noodles. It was all beansprouts and had no flavor. So they whipped up these so-called noodles with no seasonings and all beansprouts just to send me all my way.
Would never order take-out from them again and I am usually a regular dine-in customer , but I now having second thoughts!!!
Being an avid sushi goer i have tried many places eat in and take out. As i recently moved back into this nieghborhood i was looking for a good quick pick up place, this is not it. I called in to order 1 chicken teriaki and one of there roll combs they told me the wait time would be 40 min until pick up. i arrived 45 min later expecting it to be ready. only to find myself waiting there an additional 20 minutes for them to make the rolls. Let alone there was no attempt to apoligize for the wait if i hadnt already paid them, i got home teriaki cold, worst quality of sushi i have ever had.
Stay away not worth your money effort and time. You best place for good sushi in this area Kiku sushi across the street beside the london drugs, or sushi garden across from metrotown on kingsway.
Went here for lunch today with a co-worker. First time I've been there, and Iwas impressed! Love the 4 pages of unique specialty rolls! Although a bit pricey, they definitely satisfied my sushi craving and I left full and happy! If you're a sushi lover and don't mind paying a few extra pennies, definitely give it a try!