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2
  • Food2
  • Service1.5
  • Value3
  • Ambiance2
  • Reviews6

Tim Hortons

4191 Lougheed Highway
Burnaby, BC V5C3Y6
Tel: (604) 294-0470

Reviews

Displaying 1 - 6 of 6 Reviews FoundSort: Useful | Helpful | Reviews | Date
How the mighty have fallen
By hydeeho of Burnaby (182 Reviews)
Submitted Friday, October 24, 2008 - 12:59pm [Dine in]

Every once in a while the doughnut craving hits and Tim Horton's is a Canadian institution known throughout the world. What the hell happened? Used to be trays and trays of freshly made doughnuts on display but now all I see is maybe a dozen of each variety in a small section of the display case. Had a dozen to go but none were up to expectations. The French crueller was especially bad. The middle was cold with a raw dough texture. I heard the doughnuts all come frozen so I assume this to be the case. The time is ripe for a competitor to step forward.

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All need proper training
By hungryjo of Vancouver (175 Reviews)
Submitted Thursday, October 23, 2008 - 9:38am [Dine in]

I like Tim Hortons' food but I really can't stand their service. All of them in all the locations I've been to are incompetent. They're always screwing up orders. And some of them act like zombies; they have NO expressions! I only order a combo and they can't even get 3 items right! A sandwich, a donut and a drink. C'mon! It's frustrating!
Ok, as for food. I think they have pretty good lunch combos. You can sub a coffee w/ an ice cap, etc. Their donuts are fresh and I heard that their Chili w/ garlic bread is really popular. But they really need to work on service. The managers need to smarten up.

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Bad management
By epicurious of Burnaby, BC (507 Reviews)
Submitted Friday, October 10, 2008 - 2:43pm [Dine in]

I really can't stand this location. Not only because it's ALWAYS super busy with line-ups out the door at all time, but mainly because of the overall atmosphere.
Especially late night, whenever I go in, there is always a new hire working graveyard. Usually this is the result of very slow service. However, no one ever blames the new hire - only management is to blame for not providing proper training. More than once, I would order something and a new hire would not know how to properly make it or how to ring it in. Shifts leads don't provide assistance to them - instead, when they are called over to help, they roll they eyes. And instead of showing the new hires how to do it, they push them aside and does it for them. So instead of knowing how to correct the problem next time, they always have to wait for managers to come over again.

Also, there is never a free table to sit. Usually filled with students studying, but mostly because there are trays and spills left behind uncleaned.

I think any of the other locations, even the express gas station ones, are far superior than this one.

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King of FROZEN FOODS!!!
By milou of East Van (46 Reviews)
Submitted Thursday, October 23, 2008 - 2:27pm [Dine in]

I've been wondering what is so special about Tim Hortons. It seems like TH have been taking us Canadiens for granted for so long. That's why they get sloppy in their food and service. Maybe their mindset is like Starbucks, the industry leader...everywhere you open people will come banging at your door. But not anymore for us, their donuts suck big time, the only thing redeemable is their chili. Until recently, I have a friend who work for TH and what he told me really shocked me. TIM HORTONS slogan "ALWAYS FRESH" is bunch of bull and false marketing. It should say "ALWAYS FRESH from FREEZER". Yes everything you find at TH menu is from frozen food, that include the chilis, and the DONUTS!!! He said, TH used to make Donuts fresh every day in the stores but they wasted a lot of donuts that way. To cut cost, the headquarter ship them frozen finished donuts... This explain why you can't have HOT DONUTS like in KRISPY KREME. SO off the FREEZER go to the oven to reheat and serve.

So remember now everytime you go to TH, you'd be better off buying those Campbell Chili soup at COSTCO and eat it at the convenience of your home.

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Typical Tims
By Valdemar of Burnaby, BC (38 Reviews)
Submitted Monday, September 14, 2009 - 2:19pm [Dine in]

Tim Hortons is a real Canadian institution, albeit owned by Americans (last time I checked). This location is right near my house, and a good place for a late-night bite.

Food: It is obvious that the freshness of THs product has gone downhill, over the years. The donuts and bagels just do not appear to be baked at location, and the TH chain has sacrificed taste for the bottom line. It's still decent, but not as good as I remember it to be.

Service: The service at this location is rather abysmal. Even when it is quiet, it is quite slow. The staff seem to be completely uninterested in their jobs (though I can't blame them entirely) and are almost robotic when taking and filling orders.

Value: THs saving grace is the value. You can easily get a big coffee or hot smoothie and for under 3 bucks. The lunch combos are standard, but the bagels, muffins, and donuts provide good value.

Ambiance: Typical fast food/greasy chain place. The stopped providing napkins at the tables, which is annoying.

Overall: If you want to a cheap ($) start your day with a coffee and donut, or want a late-night snack, TH is a solid place to go if you can put up with surly service. Don't bother for lunch or a meal, though, unless you have no other options.

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Always busy
By roofofhouse of Vancouver (9 Reviews)
Submitted Tuesday, May 13, 2008 - 12:38am [Dine in]

My boyfriend and I used to always go to this Tim Hortons to study. We'd grab coffee, then sit and cram for whatever exam we had the next day. Coffee's cheap, food's cheap, that's all good. But we have to always remind the cashiers of their own menu. Hardly any of them know that there is a soup and bagel combo, or that all combos come with a coffee. I once asked for the soup and bagel combo and was told that they don't have it, even though it says right on the menu, soup and bagel combo. The tables are never cleared. Partly the fault of customers, yes, but the garbages and places to put the trays are always full, which is completely Tim Hortons's fault. They really need to check up on the state of their garbages more often. Ambiance -- well, it looks like any other Tim Horton's... nothing special.

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