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3
  • Food3.5
  • Service2.5
  • Value3.5
  • Ambiance2.5
  • Reviews86

Sushi Town

5935 Hastings Street
Burnaby, BC V5B1R7
Tel: (604) 294-6155

Reviews

Displaying 41 - 60 of 86 Reviews FoundSort: Useful | Helpful | Reviews | Date
try the Awesome Roll
By tango of van (20 Reviews)
Submitted Tuesday, January 23, 2007 - 8:01pm [Dine in]

I didn't know this place existed but had always heard of/gone to Sushi Garden near Metrotown. It's right of Capitol Hill Highschool in Bby. On ANY night of the week it is full with tables reserved so either order ahead for take-out or reserve. For some reason, their specialty rolls aren't on the take out menu..... but Great sushi, big portions, fresh, decent prices. Try the Awesome Roll - it's a meal in itself. Yes, I agree with other reviews that service of the waitresses are lacking. They are obviously busy with several sushi chef rolling continuously but the girls don't make eye contact with you.

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We are so happy we found this place...
By ieatoutalot of Burnaby (26 Reviews)
Submitted Monday, September 25, 2006 - 8:05pm [Dine in]

We used to go to Sushi Garden across from Metrotown, and often got so tired of the endless line up and poor service, but we kept going back because we like the food alot. Now, thanks to the previous review, we found this place, which is really compareable to Sushi Garden, and in other ways, much better. I would say they offer good food at responsible price, and fast & friendly service. Highly recommended!

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Portion is nice
By LilianT of Burmaby (12 Reviews)
Submitted Tuesday, August 17, 2010 - 6:18am [Dine in]

Having been to lots of sushi restaurants in the city, we always head for Sushi Town. The food is always fresh, always delicious - it's worth the money. The service is consistently polite too. My two favorite rolls are the Spicy Tuna Roll and the Big BC Roll. I've also had the gyoza-pan fried pork dumplings and the nasu-eggplant with miso sauce, both of which are in big size, which can ease the burden of your wallet from this much hated HST tax.

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Huge portions of poorly made sushi
By rockstarrr of Vancouver (20 Reviews)
Submitted Monday, July 27, 2009 - 3:04am [Dine in]

I remember this place being good a few years back, but the quality seems to have gone downhill. It reminds me Samurai Sushi in front of Oakridge Shopping Centre. Don't get me wrong. You get a lot of food for the money you are paying, but just not very nicely made food. For someone like me, one roll and one ebi sunomono will get me full. The "farmed" salmon sashimi was huge. The large pieces grossed me out a bit. I'm used to bite sized pieces, not monster 3-bite sized pieces. The rolls are huge with lots of filling and rice, but poorly constructed. The spider roll was pretty good as the soft shell crab had a lot of meat. Everything is 1.5X the size you would get at "regular" sushi places. Service is good as the waitress comes a few minutes after you've taken a good look at the menu and the food comes very fast. I would recommend this place for starving students and hungry people who want lots of good at economy pricing (who don't really care about sushi presentation).

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fresh & yummy
By leeau of Burnaby (11 Reviews)
Submitted Sunday, August 17, 2008 - 8:49pm [Dine in]

Went there for the first time on a Sunday around 6:00pm. The place was packed and there were around 8 to 10 people waiting. I guess all the good words of mouth did get around.
I ordered take-out of the Alaska combo($7.75) and a chopped scallop roll($3.75). Both of them were excellent - big fresh pieces on the 2 salmon, 1 tuna, and 1 ebi nigiri in the combo, and the rolls were so delicious with also generous portion inside. I think the combo is especially a good deal (4 nigiri + 1 large roll). Will definitely going back for more!

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Very, very pleased.
By Agenta of Vancouver (13 Reviews)
Submitted Monday, August 4, 2008 - 7:08pm [Dine in]

Went there after reading all the good reviews.
Very good and tasty food. I love sashimi and my craving for it was more than satisfied. Large portions, good prices, and we didn't have any wait at all. Nice presentation of sushi rolls, and all the ingredients were very fresh. Definitely a new favorite restaurant.

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Not Bad
By valueseeker of Marpole, Vancouver (15 Reviews)
Submitted Wednesday, July 16, 2008 - 11:18pm [Dine in]

Went to Sushi Town with an out-of-town friend (who happened to go there about 6 times in 2 1/2 weeks). We ordered the Awesome Roll, chopped scallop roll, Toro sashimi and 1/2 order of Spicy Tuna. We received the Toro first. By appearance it does seem big, but in reality it is standard size once you get past the huge mound daikon (white radish). The Toro itself was a little frozen...so i'd have to say it was a 2.5/5. The Awesome Roll was next and I must say it has a great variety of flavor 5/5. The chopped scallop roll was next. The scallop was diced to oblivion and the roll itself was tiny 1/5. 1/2 order of Spicy Tuna sashimi was next. The size of this dish was quite impressive and the flavour was decent too, 3.5/5 for good value. Since we went there at almost 2pm on a Monday, service was decent. Would go back there just for the Awesome Roll and maybe the Spicy Tuna.

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Time to get a conveyor belt
By leatherbelly of Vancouver (12 Reviews)
Submitted Friday, June 13, 2008 - 11:42am [Dine in]

The food here is constantly fresh and tasty. The portion size is above average. The prices are not. The room is basic but fine & recently became better organized. It fills early at mealtimes and especially at weekends.

The service, however, is consistently appalling. It's slow, never a smile, nothing outside of what is absolutely necessary to receive your order, personality free. You may well sit for 15 minute before you get tea and another 15 or more before the food arrives. I took my kids there for lunch and ordered too much so asked to have it packed to go. Without a single word I was handed a plastic container and a bag and had to pack the food myself.

I would prefer to see a sushi conveyor belt installed and ditch the pointless servers. Good eats but pack an extra smile & leave the tip at home.

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Great taste for a cheap price
By nelsonh of Vancouver (20 Reviews)
Submitted Sunday, February 17, 2008 - 6:07pm [Dine in]

The food is slightly above or on par with other Japanese restaurants. However, the portion and the price are what makes Sushi Town stand out.

To put it into perspective, we had 4 guys going there for dinner. We ordered 2 specialty rolls ("Awesome" and "Double Dragon") and a 44-piece party entree. When we finished we're satifisfied - not too full but just right. And the bill? $11 per person excluding tips! So while the food quality is average, the portion and the price makes it an incredibly good value.

Next time I'm gonna try their sashimi and deep fried stuff.

Service is a bit slow due to only 2 (sometimes 3) waitresses serving over 50 customers. I don't mind it because that's why the prices are cheap.

Ambiance is decent. It's clean, bright and well-kept.

Recommended for those who want no-thrill, decent tasting sushi at an inexpensive price.

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just like Sushi Garden...but less busy...YUM!
By food-queen of East Vancouver (28 Reviews)
Submitted Friday, October 26, 2007 - 11:43am [Dine in]

this restaurant is just like Sushi Garden (across from Metrotown) but less busy (because of its location)...apparently the head chef/owner worked at Sushi Garden prior to coming to ST...and that's where all they current rolls originated from...i think the alaska roll is a TAD better at Sushi Garden though (the avocado here seems to always be a bit more ripe than it should be, rice falls apart more often too)..BUT they have BETTER spicy tuna sashimi...(to die for)...their "Awesome Roll" is pretty good too...the only bad thing is that they top the roll off with something called "bonito" ( i think)...which is dry, flaky tuna flakes (it's a bit too fishy for me)....they have better service and it's more spacious...better parking too! A MUST-GO for sushi lovers!

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Great Sushi
By gmon of Burnaby (10 Reviews)
Submitted Friday, October 17, 2008 - 10:45pm [Dine in]

Went tonight for a quick dinner after work. Been here several times, but first time trying rolls and sashimi. Huge portions and quite good.
The place was very busy, service better than usual. Line out the door.
Would highly recommend this place for a great value.
The place is clean and basic. Ambiance is very loud.
Definitely a must!!

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"Eat it and get out!"
By mathodamnit of Burnaby & Surrey (1 Review)
Submitted Thursday, January 23, 2014 - 11:47pm [Dine in]

“Eat it and get out!”

I hope to be very fair in this review. I used to be a frequent customer of sushi town's because it was cheap and relatively fast. However, I will stop going to sushi town all together because of their poor customer service. This is terrible service, the worst I have ever experienced. I arrived in the restaurant and was seated immediately. Great... My friend shortly joined me and we chatted a bit until we ordered. I ordered first 1 item and then my friend order 4 items. The waiter (a guy, black rhinestone earring, left ear) said, "that's all?" We concurred and he went to place our order. we then waited for a very short time as my friend began to receive his orders one after the other. Shortly after he received his 3 of 4 items, another table of 2 was seated beside us. We continued to chat as I became increasing concerned about my order. Our waiter then started to drop off food to the table beside ours. When he turned around I asked him, "where's my food...?" He replied, "... Oh shit..." So he said he'd get my order out immediately. More time past and from my friends order to the waiter forgetting my order to serving my order was a total of 40 minutes. As my food was dropped off to me, I told the waiter who dropped my food off, that I wanted something on my friend's meal comped because I'd been waiting so long for my food. My waiter (earring guy) came to discuss the matter. I told him that I worked in the food industry and that 1. it was his fault that he forgot my order. And so he claims that I never ordered. This is false because both my friend and I remember that I ordered first having not needing a menu (ergo, I used to be a regular). 2., When I asked him about my order, he replied, "... Oh shit..." If that not being proof enough, he then claimed that both him and I were in the wrong because when he had asked us both once our order was taken, "that's it?" and that we agreed, that he thought I was not eating anything. The dingbat he is! When in actuality, we were confirming that he understood both my friend and my order. So I then told him that I was not going to accept my order unless he comped something off my friend's bill. Becoming increasingly frustrated. He then kept saying, you ordered it, if you aren't going to eat it, you're still going to pay for it because you ordered it. We then both explained that my order had taken much too long and that this was unacceptable being upwards of 40 minutes long. He said that he would personally pay for one of the items and this is my favorite part. "Eat your food and get out!" I left my food and decided if that's the way he's going to be, I'm not going to pay for it. So I left my food and my friend went to pay. Unfortunately, the Waiter (earring guy) still charged us for my order. Needless to say, we did not tip, and we left quite upset. I work in the restaurant industry (and I mentioned previously) and you're an idiot to not think that the customer is always right. If we mess up an order and even when we don't mess up an order, we make the customer happy. Always. What the waiter (earring guy) did comp "from his own pocket" was my friend's half order of salmon sashimi (priced at $5ish). Your service is quite terrible Sushi Town. I live a no more than a 5 minute walk from Sushi Town but I will never go back.

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it's my last resort if i'm craving sushi desperately.
By smartreview of Richmond (4 Reviews)
Submitted Saturday, February 26, 2011 - 1:32am [Dine in]

if i'm close by and in a deeperate mood for sushi, i'd come here.
the service is extremely slow. It angers me because I think that sushi is a very easy task to manage, and especially since all chefs are particularly educated at schools JUST to major in creating sushi, they should honestly be so much better. portions are okay. price is high. space is cramped, if u sit in the middle in front of the cashier, at least. horrible place would not come back

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2nd Favourite North Burnaby Sushi Place
By nevercookagain of Vancouver (8 Reviews)
Submitted Saturday, November 27, 2010 - 4:16pm [Dine in]

Great place, but don't expect good service..Group favourites include spicy tuna sashimi and the Awesome roll. This place gets busy but if the wait is too long, and you are up for some chinese, go to Peking Restaurant down the block for my 2nd favourite N Burnaby Chinese restaurant

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Crammed, Poor Service, Dirty
By Saucy of Burnaby (4 Reviews)
Submitted Saturday, October 2, 2010 - 11:33am [Dine in]

OK, I love Sushi and Japanese food, but I don't want to feel like I'm in the middle of a Tokyo rush-hour when I'm eating it.

The servers treat you like cattle: no eye contact, no smiles, they just drop the food off and go on to the next order/table.

I saw one of the cooks grope a fried meat order with his hands, and mixed it up on the plate. It was literally the single-most disgusting thing I have ever seen a cook do at a restaurant. Yes, Sushi is made with hands, but it's an art-form and is hygenic when done right. The meat and sauce this guy was handling was all over his hands and running though his fingers and pouring out the side - directly onto the bed of noodles for immediate delivery to the table.

The tables and seats were dirty, and I was too scared to use the bathroom.

This place is designed for high-throughput service. Do not expect a pleasant experience.

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Get take out only - Service is horrific
By wenzo of Burnaby (2 Reviews)
Submitted Monday, August 23, 2010 - 8:31pm [Dine in]

We've been here many times but not lately as we got tired of the poor service of the place. Well, doesn't look like it's changed much. Consistent with our previous experiences, the service tonight was awful. Some of our food was given to the table right beside us - by the same waitperson who took our order ONLY MINUTES EARLIER. We also received our food in the typical staggered fashion - except the last dish did not arrive until we had completely finished all our other food and were ready to leave. So we told the waitress not to bother as we were finished eating, but she clearly did not understand us, and brought the dish to us, and stood there waiting for us to take the dish, after I had told her we didn't want it anymore. And she stood there. Never again we said. We have no complaints about the food really - but the service is so bad, it really spoils the whole experience. So I would strongly advise getting take out so you don't have to deal with the service problem.

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Good food but you pay for it the next day
By cvpro of Burnaby (9 Reviews)
Submitted Monday, June 7, 2010 - 4:07pm [Dine in]

I used to come here every so often but then I noticed that every time I eat here I get diarrhea the next day! I asked some of my friends and they experienced the same thing. Now I refuse to eat here. I suspect it's the dirty ingredients or the dirty hands of the guys behind the counter.

If you're adventurous and don't care about having the runs, you can give them a try. Food is good value though quality and presentation are left wanting.

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Best Nigiri ever!
By canpotato of Vancouver (4 Reviews)
Submitted Thursday, October 15, 2009 - 12:20am [Dine in]

Nigiri rice is always sweet; tuna and salmon are always fresh. Good consistancy every time. Every visit, service is good; drinks always get topped up without asking. Best in Burnaby! It's worth driving up north than going to other sushi places on Kingsway. Waitress always smile. Take-out service need some work though.

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4 sure we'll be back!
By cdngal2 of burnaby (9 Reviews)
Submitted Sunday, September 27, 2009 - 12:20pm [Dine in]

On a Saturday lunchtime, we four popped in @ 1:30pm to take our chances. Mostly packed, but there were 2 tables available for 4.
Took our guests a while to figure out their order + waitress was ready to take them, but was happy to return when guests weren't done.
We signalled when we were + she smilingly obliged. We ordered 2 seafood noodles, chicken teriyaki, prawn/veg tempura, salmon + tuna nigiri sushi, dynamite rolls + awesome roll (which was aptly named). Simply outstanding were: seafood noodles (doubt that we could find better anywere) plus awesome roll. The other dishes were a very close second. Tea was filled regularly + we paid $15 each. Still busy as we left + 3pm. We're fussy but we left happily satisfied...rare occurence.

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Terrible service
By Peanut07 of burnaby, bc (1 Review)
Submitted Friday, September 18, 2009 - 4:45pm [Dine in]

We have visited Sushi Town many, many times over the past year or so. The food is good and the prices are very reasonable but the service is TERRIBLE. I think there is maybe one..at the most two..waitresses that speak English well enough to understand what it is you want to order. On our last visit we waited 35 minutes to get our food and when we questioned the staff we were informed that the deep fryer had jammed and that is why we hadn't received our food ( we had no idea that gommaie was deep fried). Had we not asked we would have been left to sit there for another half hour until the deep fryer was repaired....my lunch mate and I believe that the waiter simply forgot to put in our order. This was the second time this had happened to us there with the exact same excuse given for the long wait. Probably won't be going back to this restaurant....having luch out should be pleasurable...not aggravating.

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