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3
  • Food3.5
  • Service2.5
  • Value3.5
  • Ambiance2.5
  • Reviews86

Sushi Town

5935 Hastings Street
Burnaby, BC V5B1R7
Tel: (604) 294-6155

Reviews

Displaying 21 - 40 of 86 Reviews FoundSort: Useful | Helpful | Reviews | Date
I LOVE SUSHI TOWN
By marindo of Burnaby, Vancouver (2 Reviews)
Submitted Saturday, January 24, 2009 - 9:34pm [Dine in]

ok... Sushi town isnt REAL sushi... at least by definition, its Korean style sushi so the size of the rolls are different

Despite that, i love sushi and i have a pretty damn good sense of tasting good sushi and having the crap stingy chinese made sushi = ="

anyways... i've been going to sushitown since it opened across the Burnaby North HIghschool and one of my friends' parents knew the owner...

the food back then was EXCEPTIONAL the quality of the rolls was done with great attentiveness. the rice was fresh, and the rolls were 'kept together' and didnt fall apart

the cutting of the rolls was more even...(this was when there were 3-4 head chefs)

now that sushitown has expanded they've employed several chef's in training, and the owner is rarely seen there at the branch.

anyways...the sushi ... isnt cut as well..but it still tastes the same which is important, because consistency is very important.

Best rolls are : Awesome Roll, Dragon Roll or Double Dragon Roll, Spicy Tuna Sashimi, and Spider rolll

Awesome roll is simply awesome and to die for, dragon roll is basically avocado on the inside, wrapped in gnori and UNAGI (salt water eel)

When it comes to service... u have to be understanding, most of the servers are students also its VERY busy. But once u wave ur hand and signal the servers they're usually quite quick to get ur tea or order

in short, if ur patient and understanding, than the servers will treat accordingly.
Sushitown is affordable great FRESH sushi =)

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Best after the lunch rush
By dajusta of Richmond , BC (16 Reviews)
Submitted Thursday, November 24, 2011 - 11:12pm [Dine in]

My girlfriend and I arrived just shortly after 2pm and the place was nearly empty. This is good because when the place is packed, it's PACKED.

We ordered the horosamae salad, spicy tuna rolls, spicy salmon rolls, and a seafood udon. The portions were BIG and we definitely could not finish everything. Similar items at another Japanese restaurant would be much smaller. Oh and the price - very very very reasonable. It came to just over $20 for everything and we had left overs.

Definitely coming back!

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yes it is warm raw fish! and the miso is too salty
By snowysakurasky of Vancouver (18 Reviews)
Submitted Friday, August 26, 2011 - 5:50pm [Take-out]

i was really hoping to like this one since there are a few sushis nearby and i dont love any yet.(new to the area)
first disappointment was that they dont have wild salmon/sockeye; just farmed salmon.
second, some reviews recommended the awesome*roll but i found that it was just an imitation crab/masago thing... awesome for highschoolers i guess.

the prices were ok and the food was ready when i got there. i was pretty late in picking up so i dont know if it was ready on time or not. i was happy that one person was with the cashier but he finished up and she helped me pay right away. heres what we got:
green salad: iceberg with a bit of carrot and cabbage. no fancy surprises but i liked the dressing
miso soup: small and salty- came with one deepfried tofu shell (no thanks) but no smooth tofu or seaweed. too salty to finish
tuna roll- very disappointing, although large, too sloppy (breaking already) and too warm fish to find appetizing

chicken teriyaki with rice- not bad value although did not suit our needs well. the rice was just a tiny round container on the side with a little scoop of it- not enough for my husband. the chicken part was kind of impressive though, deep fried and chopped served with a thin sauce (not gooey-this is good) and *lots* of bean sprouts and broccoli

spicy tuna roll: this is what i was most curious about since its my fave item and im pretty particular. my ultimate spicy tuna roll is chopped tuna mixed with mayo and hotsauce plus cucumber rolled inside out. this is hard to find. i was satisfied that at least they did put the hotsauce in the roll. But, it was not chopped much (again, big warm pieces-not appetizing) and it was pretty messy. at least they did not use a sweet sauce, drizzle sauce on top instead of mixing it with the sashimi, or use a spicy powder sprinkled on top; all things ive seen done at disappointing sushi restaurants.
the fish tasted fresh enough. fresher than at least one place nearby...

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Non-traditional, but that's what's good about it.
By sakuchan of E. Vancouver (12 Reviews)
Submitted Tuesday, December 29, 2009 - 1:50am [Dine in]

Let's make this clear: this is fusion sushi, it's non-traditional and the place is run by Koreans. None of this is bad news at all. Sushi Town is true to its reputation for its specialty sushi, which is its own house creations. According to my friends, only the Awesome Roll was worth ordering and they were right to order that. The Awesome Roll uses bonito flakes and plenty of flavourful mayonnaise to delight your taste buds.

Its regular rolls (salmon, tuna, scallop, etc) were fresh and sufficiently generous and they give serve more meat in a katsu don than the average sushi place.

The place can be quite busy, but remained clean. The waitresses were attentive enough and came around to fill your tea occasionally.

Verdict: If you have an hour to spare for lunch, hit this place up for a satisfying meal.

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Good food. horrible service..
By hamsup of Vancouver (14 Reviews)
Submitted Tuesday, May 27, 2008 - 4:06pm [Dine in]

I am not sure if this was worth it !!!!

My great lunch was gf's parents ended with a MISO HUNGRY and MISO MAD.. where the hell is the rest of my meal !!

I must admit that their awesome roll is quite awesome !!! =) but what i don't understand is why there isn't any food on my table. I was so hungry. Between the three of us.. we ended up eating one order of salmon sashami and one chopped scallop roll !!! man i was so mad ! hahaha...

thank goodness DQ was just around the corner !!!

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Go for the food if nothing else
By Quality_First of Vancouver (11 Reviews)
Submitted Monday, March 31, 2008 - 3:38pm [Dine in]

This place is amazing for its sushi selection, presentation and portions. That's the ONLY thing that I go there for. If you expect any kind of half-decent service, then skip on over to another smaller restaurant as you won't get the service you'd like to here. The servers are there to take your order and your money - that's it. They don't crack a smile or even wonder if your meal is okay. It's just too darn busy in there. But, if I wanted good service, then I'd be off to a 5-star restaurant that strives for a 5-star service rating. This place is known for their food ... period.

My favorites are the spicy tuna sashimi (great sauce!) and their Awesome Roll. I also love their seafood salad (minus that weird green mayo-type dressing). I just stick with the regular vinegar dressing. And if you like sashimi, their portions are probably twice as big as their competitors.

So, if you want good sushi and don't mind the not-so-helpful wait staff, then stop on by this place. Just don't expect to be seated right away during their lunch and dinner rushes - it's packed in there most of the time.

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not bad...
By satch of vancouver (19 Reviews)
Submitted Sunday, October 29, 2006 - 2:51pm [Dine in]

i would recommend this place if you want to grab a quick bite in the area. Service is never great. Food is never bad. The shashimi is always on the pretty good side. Sushi is not huge like samurai but has the right taste and texture. I would not go out of my way to eat here. But if i'm in the area and wants sushi, this is one of the better choice in the area!

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"Eat it and get out!"
By mathodamnit of Burnaby & Surrey (1 Review)
Submitted Thursday, January 23, 2014 - 11:47pm [Dine in]

“Eat it and get out!”

I hope to be very fair in this review. I used to be a frequent customer of sushi town's because it was cheap and relatively fast. However, I will stop going to sushi town all together because of their poor customer service. This is terrible service, the worst I have ever experienced. I arrived in the restaurant and was seated immediately. Great... My friend shortly joined me and we chatted a bit until we ordered. I ordered first 1 item and then my friend order 4 items. The waiter (a guy, black rhinestone earring, left ear) said, "that's all?" We concurred and he went to place our order. we then waited for a very short time as my friend began to receive his orders one after the other. Shortly after he received his 3 of 4 items, another table of 2 was seated beside us. We continued to chat as I became increasing concerned about my order. Our waiter then started to drop off food to the table beside ours. When he turned around I asked him, "where's my food...?" He replied, "... Oh shit..." So he said he'd get my order out immediately. More time past and from my friends order to the waiter forgetting my order to serving my order was a total of 40 minutes. As my food was dropped off to me, I told the waiter who dropped my food off, that I wanted something on my friend's meal comped because I'd been waiting so long for my food. My waiter (earring guy) came to discuss the matter. I told him that I worked in the food industry and that 1. it was his fault that he forgot my order. And so he claims that I never ordered. This is false because both my friend and I remember that I ordered first having not needing a menu (ergo, I used to be a regular). 2., When I asked him about my order, he replied, "... Oh shit..." If that not being proof enough, he then claimed that both him and I were in the wrong because when he had asked us both once our order was taken, "that's it?" and that we agreed, that he thought I was not eating anything. The dingbat he is! When in actuality, we were confirming that he understood both my friend and my order. So I then told him that I was not going to accept my order unless he comped something off my friend's bill. Becoming increasingly frustrated. He then kept saying, you ordered it, if you aren't going to eat it, you're still going to pay for it because you ordered it. We then both explained that my order had taken much too long and that this was unacceptable being upwards of 40 minutes long. He said that he would personally pay for one of the items and this is my favorite part. "Eat your food and get out!" I left my food and decided if that's the way he's going to be, I'm not going to pay for it. So I left my food and my friend went to pay. Unfortunately, the Waiter (earring guy) still charged us for my order. Needless to say, we did not tip, and we left quite upset. I work in the restaurant industry (and I mentioned previously) and you're an idiot to not think that the customer is always right. If we mess up an order and even when we don't mess up an order, we make the customer happy. Always. What the waiter (earring guy) did comp "from his own pocket" was my friend's half order of salmon sashimi (priced at $5ish). Your service is quite terrible Sushi Town. I live a no more than a 5 minute walk from Sushi Town but I will never go back.

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Wrong Timing?
By gloriasit of vancouver (37 Reviews)
Submitted Friday, July 13, 2007 - 1:30am [Dine in]

I had a 3 hour break so some friends and I decided to come down from SFU and give this place a try. I was recommended by a few friends to go there, and I do have a classmate that works there.
Food: I must say it's the same setting as Sushi Garden. It's made fresh, so that's nothing to worry about.
Service: The service here isn't the best. One of the server was pretty polite, all the "thank yous and you're welcomes" but the other server was really bad. We didn't really catch the lunch crowd but the rush did come after we placed our orders. Our food took about 40 minutes to come. Must I say again we MISSED the rush. When we placed the order, there was only 2 other tables. The people in the kitchen/bar kept making take-out orders and neglected the customers sitting in.
I'll possibly go back, possibly.

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USED to be my go-to sushi joint. Not anymore!
By nyoung of Vancouver (22 Reviews)
Submitted Thursday, December 27, 2012 - 3:09pm [Dine in]

Ugh. I've been here countless times and it's always done me solid, decently priced food and fairly quick service. Their alaska roll isn't bad with their special sauce and some of their special rolls are nice. However, the food may be alright but the service is atrocious. It's always been mediocre at best but today, I was about to eat a piece of ginger when I found a short hair (looked like a nose hair...yes, gross!) in the folds of it. I showed our server and she goes, "Oh... sorry. Sorry." And as I keep looking at her she goes "Um.. did you want me to tell the guys (cooks)? Sorry, I don't know what to do." Completely unprofessional. Even if you're new, basic customer service is common sense. I said "Yeah, at the very least." And when she comes back after a few minutes, she just said "Yeah we're really sorry about that." Absolutely no offer for compensation. With so many new and better sushi places out there with good food AND good service (Sushiholic is awesome), this was the last straw and Sushi Town has been crossed off my list.

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Sushi...I don't think so...
By BUNTY of burnaby (2 Reviews)
Submitted Saturday, August 18, 2012 - 9:27pm [Dine in]

Went there and got a warm beer and really bad food. Me and my wife got really sick after. Looked into the health board reviews and seems they have gotten closed down for serious health issues in the past. Good bang for the buck for sure, but not worth the risk for me and my family.
See the health board review link below:
http://www.healthspace.ca/Clients/FHA/FHA_Website.nsf/Env-Frameset
I guess it's true you get what you pay for...

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Great!
By rstalker of west end, burnaby (1 Review)
Submitted Monday, January 2, 2012 - 12:39pm [Dine in]

Sushi Town is overall a fantastic place! The food is sooo soo good for its price! The atmosphere is very welcoming , and the service is outstanding .. it's also very laid back.... their dynamite roll & deluxe dragon roll is delicious and so is the chicken terryiaki! For a quick bite to eat Sushi Town is the place to go!

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Wow---are we talking about the same place here?
By ander of Vancouver (1 Review)
Submitted Wednesday, November 24, 2010 - 10:36pm [Dine in]

A friend took me to this restaurant last night because he liked it so much. He said it was usually busy because the food was so good and the prices were so reasonable.

Indeed, though it was only a Tuesday night, there were 6 people waiting when we arrived. We were seated after only a few minutes, though.

I was quite impressed. The portions are unusually generous. Most sushi restaurants consider 6 pieces of sushi roll a standard order. At Sushi Town, it's 8 pieces. I ordered a "small" green salad and was brought one about 18 cm wide that took me quite a while to finish. My order of agadashi tofu didn't just fill the bowl, but rose a couple of inches above it.

And the food was great, too. They certainly didn't cut corners to make up for the large portions. Everything was fresh and delicious. It was considerably better than the all-you-can-eat sushi at other places—and yet for the same price as all-you-can-eat, we got MORE food than we could eat, and had to take some home!

Finally, I found the service outstanding. Even though the place was packed and the servers were especially busy, the two women who waited on us were quite friendly, and the rest of the staff appeared to be relaxed and positive in spite of the rush. My friend and I both wondered, "How do they do it?"

I'm quite surprised by these other reviews... Maybe the management has changed since they were posted? In any case, I have nothing but positive things to say about this restaurant and recommend it highly.

Cheers, Ander

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One of the best
By f.o.o.d of Burnaby B.C (4 Reviews)
Submitted Monday, June 7, 2010 - 9:08pm [Dine in]

I honestly cannot find a better Japanese (not all-you-can-eat) restaurant in Burnaby. My family started coming to this place about a year ago. This review is not based on just a one time visit. I've been to this location many times and will continue to do so because it's THAT great.

Food: the sashimi pieces are gigantic! We usually order the full order of sashimi and it has consistently been fresh. There has never been a problem with the temperature of the fish (ohh wait..maybe except one time when we decided to eat right when the restaurant opened and the tuna was still a bit too frozen but it hasn't happened since). Some of my favourite dishes include the Dragon Roll and the spicy salmon sashimi. Tempura udon and teriyaki w/rice are also quite good.

Ambiance: clean but not spotless. Clean enough to sit down and enjoy a good meal. Depending on which table you are sitting at, it can feel a little cramped. Some tables are well-spaced, others aren't.

Value: you get both quality and quantity - it can't be beat.

Service: I won't comment on the service because it really depends. On the most part, service has been good because we usually go for early lunches and dinners.

After writing this review (and mouth watering), I can't wait to go back!!

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I Used to love this place...but..
By spyderman of Vancouver, Burnaby (4 Reviews)
Submitted Thursday, January 14, 2010 - 11:22am [Dine in]

I've been going to Sushitown since they first broke away from sushigarden and established different chains...so thats about 6+ years i think?

for the first 2-3 years when the owner was still making the sushi behind the counter, the sushi was great

as soon as he expanded sushitown to 2 then 3 locations, the quality took a nose dive.

instead of skilled chefs behind the counter, its all students behind the counters. The quality of the sushi is the same in the sense of the ingredients that go into the sushi however the prep is very very poor

The sushi pieces range from ridiculous thick and large to ridiculously thin. The rice falls apart the moment you breathe on the roll let alone put it down on the table or poke it with your chopstick.

Preparation is nonexistant. If you come here, just have the Sashimi, Nigiri, or other cooked food that require the kitchen like the Karrage, Dons or udons... cuz the sushi department is baloney

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Best Sushi in Lower Mainland
By cottonflowers of Kitsilano (4 Reviews)
Submitted Saturday, November 21, 2009 - 12:40am [Dine in]

I'll start this review by saying I happily drive over half an hour to eat here. The sushi is the freshest, largest and cheapest I know in and around Vancouver. I can't highly recommend this place enough.

My favourites are the Alaska roll and Toro nigiri, but almost everything is fantastic. Do try the sashimi if you love large portions of great fish.

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Going Downhill?
By brgirl604 of Burnaby, BC (6 Reviews)
Submitted Wednesday, August 12, 2009 - 9:06pm [Dine in]

I have always depended on Sushi Town for a quick, affordable meal in the SFU/Hastings area, and I have always raved to my friends and family about them. It's not a high class restaurant, but they usually do the trick when I have a sushi craving. After today, I am not so sure I am going to be a loyal customer anymore.

I usually eat in vs take out, but on occasion we do takeout. I have gotten take out enough times to recognize a horrible pattern: they package everything in styrofoam boxes, and then it's put in a very thin plastic bag. This is the making for a nightmare for the following reasons:

1) The sauces leak everywhere. Unless you getting plain rolls you are screwed, and many of their items have a lot of sauce.

2) The food is stuffed in the small styrofoam containers so you get a messy mush that was once a semblance of what could be considered sushi. It's like that Playland commercial where the guy gets his burger/shake all tossed about--looking at the aftermath makes my stomach turn.

3) Godforbid if you are going anywhere that is more than 5 meters from the restaurant and your plastic bag breaks, rendering you totally helpless as the contents of the styrofoam boxes leak EVERYWHERE. This happened to us once, but I forgave. On most days it's just a leaky mess in the bag. If the bag was the equivalent of birth control there would have been a terrible accident a long time ago.

As well I had made the mistake of patronizing this restaurant during the latest heat wave. They had renovated recently and their pot lights make the small restaurant VERY stuffy. They have aircon, but for some reason didn't have the sense to use it on that day we went, and it made me queesy thinking of all that raw fish in 30+ degree weather. As I was eating my spicy salmon sashimi I tasted what I can only say was very questionable sushi--I quickly spat it out and rinsed my mouth with tea. This was very bad food poisoining waiting to happen.

I hate to be negative, but I feel Sushi Town has gone downhill in the last little while. They weren't the greatest sushi joint in town, but they were always consistent and reliable, but had little room in terms of going down in quality, and I think they have surpassed that threshold. I'm sorry Sushi Town--it's good bye.

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Cheap, Good, but get take-out
By dinnertime of Burnaby (3 Reviews)
Submitted Wednesday, September 10, 2008 - 12:18am [Dine in]

This place is SUPER busy, but they make some of the best sushi in the Lower Mainland. Their alaska rolls and their salmon sashimi are to die for.

The greatest thing about sushi town is the quality of the food for the modest price, but consider getting takeout, cause the place is packed, therefore quite noisy and there aren't enough waitresses for the demand, so service is a little slow. However, there's nothing to complain about, I love this place.

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Great sushi with prices to match
By luminaire of Vancouver (9 Reviews)
Submitted Monday, August 18, 2008 - 1:48am [Dine in]

With Sushi Town's ever growing popularity, it would be a wise choice to order pick up, as long wait times for tables, food, and service are common. They even offer an incentive for not crowding the restaurant: 10% off orders 1 day before pick up, and 5% off orders 2 hours before pick up (both cash only).

The food here is fresh and tasty, and combos are put together well. Some examples:

Tuna or Salmon Sashimi (9 big pcs)) = $7.95

Alaska Roll (6pcs) + 2 Salmon, 1 Ebi, 1 Tuna Nigiri = $7.75

Cali 1/2 Roll + Dynamite Roll + Tuna Roll + Salmon Roll = $7.95

Deluxe Assorted (Tuna 1/2 roll, Salmon 1/2 roll, Ebi, Tuna, Salmon, Hamachi, Ika, Unagi, Tako, Masago, Hokki, Amaebi, Chopped Scallop Nigiri (1pc each)) = $14.95

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Go for the sushi alone
By pinky of Burnaby (5 Reviews)
Submitted Thursday, May 15, 2008 - 10:05pm [Dine in]

This place is always packed when I walk in (I need to start coming here during the non-peak hours).

My favorites here are the Awesome Roll and their Spicy Tuna Sashimi. Their sashimi pieces are massive! You could just order that alone with a bowl of rice and you`d be stuffed. What really turns me off about this place is the stunned waitresses. They either need to give them all a lesson on proper customer service or get more servers so that they actually serve the customers properly. It`s almost impossible to get a server to fill your water or tea or even flag them down when you are missing a dish (or two).

But, like I said above, you have to come to this place for the sushi alone. Ambiance and service is not in the cards for this place. Thank goodness their food saves them. Maybe I`ll come here during non-peak times and see if it makes a difference in service.

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