We've been here many times but not lately as we got tired of the poor service of the place. Well, doesn't look like it's changed much. Consistent with our previous experiences, the service tonight was awful. Some of our food was given to the table right beside us - by the same waitperson who took our order ONLY MINUTES EARLIER. We also received our food in the typical staggered fashion - except the last dish did not arrive until we had completely finished all our other food and were ready to leave. So we told the waitress not to bother as we were finished eating, but she clearly did not understand us, and brought the dish to us, and stood there waiting for us to take the dish, after I had told her we didn't want it anymore. And she stood there. Never again we said. We have no complaints about the food really - but the service is so bad, it really spoils the whole experience. So I would strongly advise getting take out so you don't have to deal with the service problem.

I have couple bad dine-In experiences in this restaurant. I always order their food to go since their services are not that good. Their portion are similar to Sushi Garden and the price are almost the same. I 'm really like their spicy tuna roll and spicy scallop roll. You will be happy if you care about the quantity.

I honestly cannot find a better Japanese (not all-you-can-eat) restaurant in Burnaby. My family started coming to this place about a year ago. This review is not based on just a one time visit. I've been to this location many times and will continue to do so because it's THAT great.

Food: the sashimi pieces are gigantic! We usually order the full order of sashimi and it has consistently been fresh. There has never been a problem with the temperature of the fish (ohh wait..maybe except one time when we decided to eat right when the restaurant opened and the tuna was still a bit too frozen but it hasn't happened since). Some of my favourite dishes include the Dragon Roll and the spicy salmon sashimi. Tempura udon and teriyaki w/rice are also quite good.

Ambiance: clean but not spotless. Clean enough to sit down and enjoy a good meal. Depending on which table you are sitting at, it can feel a little cramped. Some tables are well-spaced, others aren't.

Value: you get both quality and quantity - it can't be beat.

Service: I won't comment on the service because it really depends. On the most part, service has been good because we usually go for early lunches and dinners.

After writing this review (and mouth watering), I can't wait to go back!!

I was impressive on my first visit to this restaurant. The price is reasonable,food quality is fairly good with the price they charged. However, when I went there the 2nd time, it was at 6:30pm in the evening ( thought it is early time). The waitress told me that they didn't have Salmon anymore, could we change it to Tuna. I couldn't believe a sushi restaurant has no salmon at 6pm. I told the girl "are you asking me to go another restaurant?". I found out the seats are crowded and little bit dirty.

Visited this place for the first time ...the place was full of diners even though it was 9pm. The adjacent restaurants were either closed or empty. I was optimistic walking in. We were seated fairly promptly, though you could see that the workers were swamped. Sparsely decorated, and warm.

Sashimi was chunky, fresh and inexpensive - i was really surprised. They said they specalise in "bbq and speciality rolls" - didn't see anything or note anything yakitori in nature, just unagi. The nigiri sushi is also really good value. Lots of variety for rolls, cut unevenly and smothered in rice.

Service? What service - ok, it wasn't the worse but I'd say no...too busy running around like blue-bottle flies and choosing to overlook their patient customers. Staff walked round, clearing tables, wiping down the same table numerous times but not once did they think that perhaps their customers were thirsty, wanted to order, wanted to pay and leave, requested containers for take-away so that they could leave, only to be told to hurry up as they were closing (we were still waiting for containers and THEN a bag...)

If i were to crave sushi, i don't think i'd even consider this place. If i happened to be in the area and hungry...perhaps i'd try it again.

I've been going to Sushitown since they first broke away from sushigarden and established different chains...so thats about 6+ years i think?

for the first 2-3 years when the owner was still making the sushi behind the counter, the sushi was great

as soon as he expanded sushitown to 2 then 3 locations, the quality took a nose dive.

instead of skilled chefs behind the counter, its all students behind the counters. The quality of the sushi is the same in the sense of the ingredients that go into the sushi however the prep is very very poor

The sushi pieces range from ridiculous thick and large to ridiculously thin. The rice falls apart the moment you breathe on the roll let alone put it down on the table or poke it with your chopstick.

Preparation is nonexistant. If you come here, just have the Sashimi, Nigiri, or other cooked food that require the kitchen like the Karrage, Dons or udons... cuz the sushi department is baloney

The bastardization of sushi at its finest. Lots of chefs pumping the sushi food out with undue care for presentation. Sushi rice was gross, too moist and sticky. Tempura was very oily and tasted like chicken karage. Service was terrible due to the staff's attention to the whole table stacked with take out orders. (Friday night) Seating was elbow to elbow and the place reaked like stale soy sauce. To me this wasn't sushi as the Japansese intended. It's cheap, but you can see what you dont get for your money. I equate Sushi Town to be the wonton houses of Sushi. For this I prefer Sushi Garden, better service and quality for the same money. I will never go back to this place.

Nigiri rice is always sweet; tuna and salmon are always fresh. Good consistancy every time. Every visit, service is good; drinks always get topped up without asking. Best in Burnaby! It's worth driving up north than going to other sushi places on Kingsway. Waitress always smile. Take-out service need some work though.

We have visited Sushi Town many, many times over the past year or so. The food is good and the prices are very reasonable but the service is TERRIBLE. I think there is maybe one..at the most two..waitresses that speak English well enough to understand what it is you want to order. On our last visit we waited 35 minutes to get our food and when we questioned the staff we were informed that the deep fryer had jammed and that is why we hadn't received our food ( we had no idea that gommaie was deep fried). Had we not asked we would have been left to sit there for another half hour until the deep fryer was repaired....my lunch mate and I believe that the waiter simply forgot to put in our order. This was the second time this had happened to us there with the exact same excuse given for the long wait. Probably won't be going back to this restaurant....having luch out should be pleasurable...not aggravating.

I have always depended on Sushi Town for a quick, affordable meal in the SFU/Hastings area, and I have always raved to my friends and family about them. It's not a high class restaurant, but they usually do the trick when I have a sushi craving. After today, I am not so sure I am going to be a loyal customer anymore.

I usually eat in vs take out, but on occasion we do takeout. I have gotten take out enough times to recognize a horrible pattern: they package everything in styrofoam boxes, and then it's put in a very thin plastic bag. This is the making for a nightmare for the following reasons:

1) The sauces leak everywhere. Unless you getting plain rolls you are screwed, and many of their items have a lot of sauce.

2) The food is stuffed in the small styrofoam containers so you get a messy mush that was once a semblance of what could be considered sushi. It's like that Playland commercial where the guy gets his burger/shake all tossed about--looking at the aftermath makes my stomach turn.

3) Godforbid if you are going anywhere that is more than 5 meters from the restaurant and your plastic bag breaks, rendering you totally helpless as the contents of the styrofoam boxes leak EVERYWHERE. This happened to us once, but I forgave. On most days it's just a leaky mess in the bag. If the bag was the equivalent of birth control there would have been a terrible accident a long time ago.

As well I had made the mistake of patronizing this restaurant during the latest heat wave. They had renovated recently and their pot lights make the small restaurant VERY stuffy. They have aircon, but for some reason didn't have the sense to use it on that day we went, and it made me queesy thinking of all that raw fish in 30+ degree weather. As I was eating my spicy salmon sashimi I tasted what I can only say was very questionable sushi--I quickly spat it out and rinsed my mouth with tea. This was very bad food poisoining waiting to happen.

I hate to be negative, but I feel Sushi Town has gone downhill in the last little while. They weren't the greatest sushi joint in town, but they were always consistent and reliable, but had little room in terms of going down in quality, and I think they have surpassed that threshold. I'm sorry Sushi Town--it's good bye.