The Sushi House is a very small sushi place in Burnaby. One of the cheaper ones, but is a locals' favourite. Self-service. So busy, they have two discount rates for take-out order 2 hours early and one day early (5% & 10%).
For what it does, I'd have said it does it well, if it wasn't for the slow speed of service. I have yet to attempt dining in, but I will definitely make a point to order takeout more regularly from them, though the night I did do so, it was quite a wait. Maybe since it was around Valentine's or maybe because they are normally just as hectic when they're busy during meal hours. During the wait, we were kept entertained by the number of people coming in & out & the amount of orders that were mistaken or swapped, and even the rush of a customer who finally got his order to dash off leaving his debit card still slipped in the slot on the debit machine (he obviously got home and still have yet to realize he was one bank card short as there was no phone call or flustered guy coming in to claim it back). Someone's day-in-advance order of multiple California rolls were actually given to another customer who, much much later, came to return it for his own order (needed to be remade since who knows who ended up with his or whether the order was filled to begin with in the chaos of the busy night). Another couple that was there before us, they seem to have called 2hrs in advance of their pickup time and had been standing there waiting for their orders for another hour plus. For what they are, they do it well enough, minus the speed. The place is kept clean, as is the fish, though the room itself is kept to a bare minimal very common for sushi bar establishments that does more takeout orders than dine-in. A definite must for calling in to order in advance, not just for the sake of the resulting discounts, but mainly so that you might be able to avoid a long wait for your order.
Came a few times lately for take out, and what a change from a year ago. Their staff seems to have changed for the worse lately and it shows in their food.
I ordered a few rolls and it was poorly rolled, it seemed a little sloppy. I also noticed that the taste was not as good, I agree with previous reviewer that the roll itself tasted a little off.
My sashimi was also very frozen, like it came out of the freezer a few minutes ago. I will not be back, perhaps next year to see if they have improved.
I've always had a good experience at Sushi House. However, there have been times I had to leave because the lineup was long.
I thnk this restaurant began the sushi trend in Burnaby leading to Sushi Garden and Sushi Town for good value sushi. The traditional green leaf is served with the sushi and provides more authenticity and I've enjoyed it.
The service is close to no frills and the seating is quite limited.
I would recommend this place for sushi.
An ex-boyfriend introduced me to Sushi House years ago, and it was the only good thing out of that relationship. Since then, I haven't seen much change from the restaurant, which is good. Actually the only change is that it has gotten much busier than ever! The quality of sushi is the freshest I've had. Never had any complaints. The restaurant is very clean, but very small. Only enough to hold about 5-6 tables and seat about 6 at the sushi bar. They are just as busy taking take-out orders as they are serving sit-ins. Great prices too.
I have been to this sushi house ever since it open years ago as a small establishment. Their food has always been just as good and the restaurant space has definately improved. Try the tropical roll it is to die for! Always super busy and popular among the burnaby folk this sushi restaurant gets two thumbs up!
My uncle kept on raving about Sushi House in Burnaby so we took him on his offer to go there last night. He mentioned that they only have six tables to dine in and if you see an open on grab it right away, we jumped at the chance when a family of four left.
There is another sushi place next door and they aren't even close to how busy this palce was. The system on ordering is very confusing unless you have been there before. People stand around the front door and cash register so when you walk in you aren't sure on who just ordered and who is waiting for their order but when you do make it to the front of the line grab a menu from the front counter, place your order and make sure you get a number or you'll be there forever.
Regardless of what people say on the service in this place they do a good job as it is very busy with phone calls coming in, people dining in, and take outs. The place was empty and the chefs were still pumping out orders for others calling in.
The food here is very high quality, house roll is a beast to eat seeing that it has tuna, salmon, tamago, crab, cucumber, and avacado in it, it is one massive roll if you are very hungry.
Sashimi is very popular here as assorted is $12.00 for 14 pieces not a bad deal at all, no tempura of any sorts sadly but a very large and unique selection of rolls and cones to choose from.
Party trays here are a very good deal that come in four forms, house tray, cottage tray, palace tray, and castle tray. One word to describe the castle tray, WOW due to the huge amount of rolls put into it
Dunno what it is with Vancouver and its sushi cravings, there seem to be japanese restaurants sprouting up all over the place. I'm addicted to sushi, and this is one of my favorite places, its cheap & popular enough that everything is fresh. Order ahead for take-out if you are in a rush.
My favorites here include the tamago (its huge!), & negihama roll. I usually order those along with a bunch of nigiri pieces.
Also, if you want to pick up some dessert the bakery next door makes yummy mocha cream chocolate dipped cookies.
This is place is serve serve style. The atmosphere is simple, chairs & tables, nothing fancy. The food are fantastic and with a good price! My favorite is the tuna tataki and the BEST tamago sushi you can get in vancouver. The tamago is huge and yummy. I will definitely return for more!!!!
This place has very good sushi, but I would not dine-in here. The service is fast enough, but don't count warm and friendly service. The numerous times I have gone to this place, I yet to see one of their employees ever smile. I think it's due to the fact that most of customers go for take-out which usually means no tips compouded by the fact that this place is so busy.
Sushi House used to be an old trusted favorite of mine. It isn't highend, but the food was always fresh and dependable. I've been there several dozen times over the years and have introduced it to many a friend.
Today I went there again for lunch and it was a disaster. I should have known when I walked through the door and was not greeted in Japanese, or the moment I realized everyone was speaking Mandarin behind the counter. But I didn't. I ordered and was sorely disappointed.
I am not prejudice. I am Chinese myself, but having lived in Japan and having known sushi chefs - this is not just a slab of raw fish on rice - sushi takes trainning and knowledge (not to mention fastidious cleanliness). To be fair, I believe the original owner was not Japanese either. She is Korean, but she ran a tight ship and her chefs were obviously well trainned.
My experience was highly unsatisfactory for the following reasons:
1) Although there were only two people and I was the first to arrive, I didn't get my food until about 20 minutes after I ordered - and they were't fancy rolls.
2) The rice/vinegar ratio was off.
3) There was something amiss with the texture of the rolls - something that was a wrong level of chewiness of the roe and the seaweed. I'm guessing it was a poor quality issue
4) The flavours were off. The menu has not changed and I imagine the new staff were trainned, but it just didn't match up with previous standards.
Anyone who is familiar with this restaurant will know the moment they see that there is no line-up that something has changed. I left in the middle of the lunch hour and their tables weren't even filled yet - they used to have line-ups out the door. It is the end of an era. Let's just hope the newer Richmond branch is doing alright.
The Sushi House openned and soon developed a loyal local following. I lived close by and was happy to see that the roll that I invented "JB Roll" with salmon, smoked salmon and cream cheese was on their menu. They were the first sushi bar to name my roll after me on their menu so I popped in to try their sushi. I chatted with the chef and found out that the salmon was atlantic (trout) and the crab was pollock so I went with the tuna and when the chef noticed that I used the soy properly and judiciously he warmed-up and recommended some fresh Ahi (yellowfin) that he had that day. The Nigiri portions were the biggest and best in the lower mainland and I enjoyed my Albacore, Toro, Hamachi and the Ahi with a very good vinegar su used in his sushi rice. I haven't had any problem with calling ahead for take-out or finding a seat for dining in. The prices are very low for the portions received and they can afford this by cutting some frills on the self-service ordering, seating and tea. I have recommended this sushi bar to many friends and they have become regular customers mostly because they want good sushi at great prices and they aren't concerned about the service procedure.
OK, I have visited this place in the past for take out and did remember liking it, as did our friends and family. But after the last visit (10/14/07) at about 8pm, I have lost all faith. First of all, we were left standing waiting for a table yet nobody greeted us or even acknowledged our presence. After asking if we can sit down, we were told to sit anywhere that was open. We sat another minute and wondered where the menu was and noticed a few specialty items on the wall. We again had to ask if what looked like a take out menu was actually the only menu. The girl said yes. We decided what we wanted and waited for someone to take our order. We asked that our order be taken and she said we were to order at the register. It would have been nice if they had posted that everything was self-service as there was no wait staff, only servers. They would do better to get rid of one of the girls and call out numbers when the order is ready. Needless to say, there was no need for a tip.
As for the food, I would have tolerated the whole experience if it were at least enjoyable. It was far from it. OK, I mentioned that most of the Japanese restaurants get their fish from the same suppliers. The netta (the fish part of the sushi) was huge. Grossly so. I mean, it does have a visual impact but if the taste is not up to snuff, then it's just repulsive. We ordered some sushi a la carte (2pc each of salmon, tuna, toro and ikura) and one chirashi donburi and one deluxe chirashi donburi. The difference consisted of one unagi, amaebi instead of ebi, real crabmeat and perhaps something else I may have missed. In my opinion, not worth the extra 4 bucks. The rice wreaked of rice vinegar and looked mushed together and clumpy. It looked like there were maybe 3 Japanese sushi chefs and a couple of Korean apprentices out front so I expected a lot more. Did opening the Richmond restaurant thin out the talent pool that much???
I have read many reviews here rating this place quite highly, so I thought that Ia nd two kids would give it a try. We were greeted quite pleasantly by the staff and given the indication to have a seat at one of the available tables. But from there it was all do-it-yourself. We had to get our own menus, get our own tea and water and then had to go to the front counter to order our food. This would not have been so bad if the prices were indicating a lower price than in any other restaurant where everything is served to you. But the prices were the same if not higher than others that I have tried.
So then the food came and the food for the two kids was decent, but nothing spectacular. The rolls were a good size (not so big that you can't eat them in one bite) and the fish was quite tasty. But one of the kids ordered the salmon sashimi and we found that the centre of the fish was still quite frozen. Then my order of Tekka (tuna) don arrived and I found that all the pieces of tuna were a very large size, but were all completely frozen solid. Not just really cold but the fish was actually solid and covered in ice, and I found that I could not eat any of the fish. I did find the rice to be good, and it was actually properly seasoned.
So, all in all, I will not be back as there are places out there where the service and the food is much better in quality.
I am a frequent customer there. Honestly, their food was better before, but it's getting a bit worse. I guess it's because of their new restaurant opening in Richmond; their better sushi chefs have all gone there, and left the newer ones in Burnaby. So I guess that might be something to do with their food going downhill. I've went to their Richmond one, where I find the same fantastic sushi I used to have.
After reading all the good reviews on this site, we decided to try this place out. There was no line up on the week day, so it was good. Self-order at the cash register didn't impress us, however.
After trying our all time favorites in Japanese food, we didn't find anything special about the way they make sushi or even Miso soup. We even barely finished sashimi, even though it is our favorite dish.
I actually found this place through dinehere. The reviews are accurate - Sushi House has excellent value. I always saw busy traffic, and the food was appropriately fresh. Portions are generous and taste is consistently good. The fish could have been chilled a little more immediately before serving, but I'm being picky. Considering the price level (about $10 per person unless you gorge yourself) and the freshness of ingredients, you can't really go wrong here.
I can not believe how bad this place has gone down. A couple of years ago this used to be my favourite place to go to as it was such a homey and cozy place to eat, it varied from all the different restaurants out there.
The ingredients were always fresh but not it just lacks everything. I wanted to try their new place ever since it renovated and it was just a disaster. The wife of the owner there was screaming and yelling at the workers who were already giving poor service, don't think screaming at them will help,
Of course with their new opening it would be better than it was before, but their menu is absolutely horrible. They don't have their juicy and yummy tasting beef teriyaki bowls anymore, it's changed to a style that 500 other sushi places have it. The service is bad and they don't know what they are doing.
oh and not only that i got a fish bone in my tuna and it stabbed me right in the roof of my mouth...not pleasant, should definetly close down the business or do something to improve it.
I moved to South Slope a year ago, I frequent High Gate Mal but never noticed this restaurant. I went to a house party a couple months ago, thought the sushi platter was from their competitor on the same block. Was suprised at how fresh everything tasted!
Upon reading reviews, I decided to try taking out. OMG, the best Tamago sushi ever, Huge! Very reasonable pricing. Will definitely be going back!
Sushi House has been around for 10 yrs and I've been going there regularly since they opened. Excellent sushi, always fresh and very good prices. It's nice that some things never change. Would love to see tempura on their menu but they are strictly sushi. The ichi rolls are awesome with real crab! It's definitely a very busy place so order in advance for pick up if you can.
then this is the place to go. Finally a decent sushi place, without all the distractions of endless lists of stupid rolls non-Japanese seem to want. Good ingredients, done right. Real sushi rice. Quality fish. Even the pickled ginger was good enough to have us wondering if it was homemade.
The service issue is a pain though. Especially when the sign in the restaurant on a very rainy night says 'cash only today'. A real sushi place, even a small one, should allow you to order from counter...
But, self-service aside, it's well worth it.