I went for lunch at sushi garden on Lougheed since I live in the area and wanted to try them out since they were new. When I went in there were 2 tables with customers and the waitress pointed to a table for me from across the restaurant. After taking my seat, the waitress disappeared and came out 5 minutes later and went to talk to one of her friends at one of the tables. Not only did she blatantly ignore me but you could tell by the look on her face that she had no intention of serving customers. Never in my life have I come across such a rude waitress. I immediately walked out and went to Miki Sushi a block up which has very friendly service, cheaper and has a better menu with more hot food. I created an account so I could submit this review. Hopefully no one else puts up with their bad service.
SUSHI GARDEN EPIC FAIL!!!
The service is really so poor that I registered and wanted to tell more people about it. Don't feel bad if you pay 0% tips..the servers really don't deserve a dollar from the customers. The food was pretty good with reasonable price, but you definitely won't feel happy walking out. You can't find a place worst than SUSHI GARDEN. Not only that they didn't look at you when you talk to them but they even rolled their eyes with an annoying face. I rather pay more and go to a japanese owned sushi place for better experience. Just order take out if u r desperate for cheap sushi from them.
Just returned to Vancouver after 10 years of being in Bermuda, where a sushi dinner for two (not including alcohol) can run up to $100 easily, I do have to say for the price, Sushi Garden is one of the best deals in Lower Mainland. Its consistant and sushi is always fresh. Plus the portions of sashimi...are huge. I frequent the place at least once a week and plus it`s walking distance from my apartment. But be prepared to wait in line for a table.
This is my first choice for a sushi place in my neighborhood as its cheap for the large portions you get. That being said - the quality of the food is nothing special and the service is poor. Its walking distance from my home but I wouldn't drive to go to it. We had a table of 8 (4 couples) and our bill came to $108 which I find extremely reasonable.
I would avoid going in a group. Our group of 8 took 1.5 hrs to get a table on a Wednesday about 8pm as their tables accomodate 4 at a time and they wouldn't hold an empty table waiting for a table next to it to come open for us. People that came in an hour after us in a group of 4 got in before our group of 8. It was quite frustrating but I have learned my lesson. As long as you have 4 or less in your party you should get in within half an hour.
The service leaves a lot to be desired. I eat here about once a week due to its close vacinity to my condo and almost every time they forget at least one dish for our table. Never any apology or admitting that they forgot.
One of my favourite types of foods is sushi. I can have it everyday and not get sick of it. When Sushi Garden opened at the Lougheed Hwy location, my husband and I were very excited to say the least. We went for lunch on a Friday afternoon around 1:30pm and it was pretty empty. We were serviced right away and we got our food pretty soon after. We ordered 2 rolls (Alaska Roll and Chopped Scallop Roll), a dish of Prawn Tempura, and Mentaiko Udon. The rolls were perfect in size, not too big and not too small. The Alaska roll has a nice dressing on it and gives it an interesting twist. The prawn tempura was hot and very tasty. The mentaiko udon was the the highlight of my meal because I love this dish but it's only served in select restaurants (Hapa Izakaya and Ebisu are a couple restaurants that serve this dish). There's a buttery taste to the udon with green onion and enoki mushroom, mixed with fish cod roe that had been pan fried first. We left satisfied and happy.
The second time I came with my girlfriends and we were seated right away. We came on a Saturday during lunch hour but I have to say that if we came any later, we would have waited at least 20 mins before being seated. You have to leave your name at the cashier if there is a line-up. For the 3 of us, we ordered 4 rolls and an order of Salmon Sashimi. The fish was extremely fresh and the food came at a decent time. We did have to ask the server to check on our miso soup which didn't come at all. The sashimi is just as thick as I remembered from the Kingsway location, but I've come to enjoy it. We finished our entire meal and were completely satisfied with the quality of the food. What topped it off was that the bill only came to $23. The ambience of this restaurant was perfect...it has the feel of a nicely decorated modern Japanese restaurant with dark wood and stones.
I would recommend this to anyone who loves sushi but I would suggest to come during non-peak hours.
Come Hungry Leave Happy !
Here is another typical fast food cafeteria style sushi restaurant.
Busy, tables are crammed together for full capacity,
Large portions, decent quality, food comes fast. great value
be prepared to line up to pay your bill, but you want to sit after this large meal!
tables not very clean, they use the same old rag and wipe everything onto the floor.
if you don't mind drinking scalding hot tea from a plastic pitcher.. don't water instead.
I don't think they know about BPA !! 10% tipping is the usual !
Will dinehere again !!
I'm compelled to write another review for this place after a recent not-so-great dining experience.
Food quality and prices are still pretty good, but service is HORRIBLE. Our waitress got our order wrong, blamed us when we told her the order was incorrect, then walked off with no apology. We had to ask at least four times to have our tea refilled.
It does not cost any more to have polite, attentive wait staff. This used to be my go-to sushi place in Burnaby, but I have no plans on coming back any time soon.
The people who complain about service obviously are going to the wrong place for it. If you want service, you go to an expensive fine dining restaurant downtown. If you want food, you go to cheap places like this one. If you want either good food or service, I suggest you skip this restaurant altogether.
I heard people at work raving about this place so we decided to try it. We went at 2pm. The place was soo busy. When you first walk in, if you dont look around, you will miss the paper that says 'put your name at front' I wonder why they did not think about having a little reception area closer to the front doors, that would make more sense.
It didnt take long to get sat. But took a while for someone to come take our order. I noticed that the table beside us was waiting for their bill for quite a while. I ordered a california cone and their bbq salmon roll. My bf ordered the california cone, and the beef and pineapple roll. We ordered ebi gyoza to start. My cone came right away. It looked good, but looks are deceiving. The nori was excellent, good quality nori but the california mix was disgusting! It was like chewing on plastic pieces. My bf tried it and said it was weird as well.
the gyoza came about ten minutes later. Again looked really good but was not served hot, just warm. I liked it but the bf prefers the regular gyoza which I guess I kind of agree with him. The prawn inside didnt really have any taste.
It took about fifteen minutes for our other sushis to come. My bf said his california roll was gross too. His beef roll looked really good! It was huge and fell apart as soon as he picked it up. He said it was okay but it seemed like they used ground beef. My salmon roll was really good!! I liked it.
Im not sure if I would go back as there are other sushi places that are way better. I guess if its convenient for me then I would. Service was lacking. I think they are more focused on money and turning tables over than service.
The staff at the Brentwood location are the rudest and have the worst customer service ever! Used to order take-out here regularly until they started consistently messing up my order and not even apologizing for it. Started going to the Kingsway location but wifey accidentally called the wrong restaurant this weekend. Nothing has changed and I will never go back ever again. Yes, they are super busy and probably don't care about losing a patron but seriously these people are way too high on themselves. Don't take my money and then yell at me to wait and order me to get out of your face and stand somewhere else. You could have just let me know my order wasn't ready yet even though I came later than I was told. And don't cuss me out in Korean and expect me not to understand you're bad mouthing me. What goes around comes around and I hope karma bites you in the a**!
We have been to this location a few times lately. The wait between 6 - 7pm varies from 5 - 20 minutes on the weekend. Service in general is good unless you pick the few servers who are usually grouchy. The food comes very fast and sashimi is fresh. They have a lot of selection in the menu. Maki rolls with mango or papaya taste refreshing. I also recommend their seafood salad.
They don't take reservation and you won't be seated until your entire table has arrived. There are very limited parking spots outside the restaurant but rooftop parking is plenty.
After much fuss from a co-worker about sushi garden at Metrotown, my daughter and I decided to go to the Lougheed location on the way home from running errands. I walked in to a fairly crowded restaurant, tables about 1/2 to 3/4 full. I ordered california roll, tempura, miso soup and spicy salmon roll to go. They said it would be about 25 minutes. When I came back I forgot the little ticket in the car so they said they could not give me my food without it, fine. Went and got it from the car and got my food. Drove home, 5 mins drive and opened up the food at the table with my husband and daughter. Immediately, we noticed the awful fishy smell. The sushi was not cold, but kind of warmish. I think, in the restaurant, people do not notice because there are so many other cooked smells, like tempura and teriyaki that fill the air. The spicy salmon was a regular salmon roll with hot sauce poured on top, I could have done that! The tempura was okay, but of course a little soggy in the take out container. The miso was way too salty and the california roll was bland tasting. We go to Oyama regularly and compare all other sushi places to them. Once you've had really good, fresh sushi, you cannot eat this type of second or third class sushi anymore. It was like they didn't even care, not good customer service because they're far too busy thinking they have a loyal clientele. That may be fine for a while, but it will not sustain your business forever. Don't bother, and save your money. And by the way, the person at work got an earful about how bad my experience was, it will be a LONG time before I take their advice again.
Went there with my husband when we were in the area. Heard a lot about it from friends and decided to give it a try.
The first impression was nice: decor is modern and menu looked interesting enough. Surprised how cheap it was.
We ordered gomae and a few specialty rolls.
Gomae was disgusting: sauce was way too sweet, it almost seemed like they put too much salt into it and added sugar to balance. And it was watery, not creamy. And the spinach itself was very watery. Plus the whole thing was mixed, as in spinach was not placed in a neat bunch with sauce around like normal, instead it was all mixed in a bunch of saucy goo. Didn't finish it... What a waste.
The rolls were ok. Too big to eat comfortably, mostly filled with cucumber with either ranch dressing or mayo. Why? Sushi doesn't need ranch dressing, not inside a roll... Too many ingredients in each roll were confusing and at the end we realized that even though we ordered two different things, both tasted the same because of the above mentioned cucumber with dressing.
So yeah, never again.
Though it's miles away from being good food, there's really not that many places to have Japanese food in that area. Yes, the quality is sub par and I find their overuse of mayonnaise offensive. But guess what, it's relatively cheap too.
In regards to service, I don't expect much from them. Same reason I don't walk into McDonalds expecting anything other than getting my orders right. In fact, I'm quite impressed with their willingness to substitute items in some of their combo sets which most places would not allow.
Haven't been in in a few months, but when I did, the food was at a pretty good portion for its size. Their alaska roll is one of my favourite. Parking is limited in this area unless you want to risk parking at staples or pay for street parking. This place is usually pretty packed and the lineup could take awhile. The service is the one thing that is lacking in this place. I've had a waitress visably and loudly sighed when we asked ot order more food, then walked away without a word to get the pen and pad to take our order. Also had once waited close to 45 min after ordering the food with no explanation until the food arrived (the cashier was malfuntioning was the reason given). The tea is very seldom refilled and the majority of the time service ranges from rude to just severely lacking in presence.
Like most Japanese restaurants in the GVA it is Korean owned. I know several people who go here regularly and they've always had positive things to say. We orderd tempura, sunomono noodles, yaki udon and various sushi items like spicy tuna roll, scallop roll, tuna nigiri, etc.. Everything was really good. This place is very reasonably priced so you can't go wrong trying it out. I'd go back.
Not sure if I should divulge an obvious difference in suburban asian restaurants because it is so much fun listening to all the service complaints when it comes to them.
Oh well, I think I will do the right thing and shed some light on this for my fellow reviewers.
1) There are at least 2 standards of service for restaurants...each with their own rating systems that are independent of each other. For this purpose I will focus on only 2. A) Higher end restaurants (usually european/N. American and B) Asian and asian owned European/N. American)
Typical service for A) Wait to be seated by hostess, waitress comes by to take drink order, food order, bussers come by for refills etc.. In general (Proactive service)
Typical service for B) Find someone to seat you, flag your own waitress for drinks, food, refills and bill. In General (reactive service)
Type B restaurants, this is the norm, they don't realize there is anything wrong...they may not be smiling because they are super busy and over worked and typically expect less tip than a type A restaurant anyways.
Type B restaurants do not focus on tips as much as Type A, their job is to react as quickly as they can and pump out food as fast as they can.
Solid Service in Type A: not too much wait to be seated, for food and reasonably frequent refills, waiter checks on table,
Solid Service in Type B: They respond to your requests to be seated (placed in proper order if busy), they are withing 10-15 minutes of their predicted wait time. They get you water / refills when you ask for it but sometimes will forget. You will need to flag them down (no set server necessary) for any requests. A second successful request with quick turn around is still acceptable to be Solid service. You ask for your own bill when finished and pay for it by going to the cashier by yourself.
Hope this sheds some light, you can complain that it should be consistant across all types of restaurants but what it comes down to it is we have some of the best asian food in the world and the reason why is the people who open these restaurants are from asian cultures (who usually aren't use to the tipping practice) and hence, proactive service.
Small price to pay for good food.
Food is not bad, but the service is REALLY bad. My visa was charged three times (after I finally paid cash) and when I was to ask for a refund, the manager refused to talk to me. When he finally came, he was rude and incompetent. The server was more capable than him, as he was not able to read a visa statement. I suggest him to look for a new job, otherwise sushi garden will lose thier customers.
I have a bad experience in Kingsway location so I try their new branch in Lougheed Hwy.
I accepted they were very busy and services would not be good. There were no tea refill on many tables and no smile on their faces. But I 'm so mad that the lady took away my dishes even I hadn't finished it! I knew she want my table so she tried to push me out. The food was OK and fresh. For the same price, I have many other choices with good food and services. I think it will become a takeout shop if no improvement for their services.
Why do people come here? There are better japanese restaurants anywhere and everywhere. The Japanese cultural manifested here with terrible service, a bad attitude and the look of hate on the face of old waitress. She looked like she pitied you and therefore ignored you. I feel as if people have no right to complain when coming here because it is only because it is cheap. So why do people expect service or good food? Now that I know this I will not come back. After writing this review I feel like going somewhere like Moxie's and getting some good service.